Appliances Connection

Ordered in stock dishwasher 1/2. They don't update their website with hopes to capture sales. My order even showed item waiting on the loading dock for pickup. Than showed shipped, now they tell me the order was never picked up and the item won't be in stock for another 5 weeks. Furthermore never offered any correction for their false representation avoid this company like the plague!

During delivery of our appliances their "white glove" delivery company caused significant property damage and refused to honor the claim. They broke several whole in the wall and destroyed a brand new hardwood staircase causing damages in excess of $17,000 dollars.

We had the misfortune of buying a Miele dishwasher from them. It did not work when installed and would not drain. First they told us we could not return it, and no replacement was possible. Then they said we could ship it back at our own expense and they would consider a refund. Some of the worst customer service I have ever experienced- rude and unhelpful. Their "white glove service" is a joke and left our kitchen a mess.

We bought a portable dishwasher from Appliance Connection. The delivery people only inspected the top and sides, but did not remove the bottom packaging. Shortly after they left, we separated it from the bottom packaging hoping to roll it to the kitchen and try it out. One of the wheels fell off. We called the delivery company immediately and they notified Appliance Connection. After filling out forms, taking photos of the damaged wheel housing and then giving them the serial number they are saying that if we want to return it, it has to be at our own expense. Not cool!

Beware of partial shipments. They will send you a non-essential appliance such as a microwave or dishwasher, then cancel or tell you that your other appliance is on back-order. The return policy is 30 days from delivery. Guess what? Too late. The appliance you wanted is no longer available and you are a stuck because it is way beyond 30 days. I cannot recommend this company.

I ordered an in wall air conditioner from Appliances Connection in December 2021. After I sent multiple follow up emails, the air conditioner was finally delivered June 2022. Was told it was supply chain delays. I'm ok with that. But when the delivery company showed up and simply dropped it off on my doorstep, I was frustrated. I called Appliances Connection and the rude representative's only response was that she would credit me back the installation fee. I told her I didn't want the credit, I wanted them to install the air conditioner as promised and as prepaid for. Still waiting for a response. Terrible customer service, terrible communication over the 6 month wait, and poor job subbing out their delivery service. Would not recommend.

They are leveraging the current logistical problem to use a "bait and switch" tactic. They list popular, hard to find items as available and process your purchase even requesting you to fill out a delivery questionnaire before they regretfully inform you that through no fault of their own the item is "temporarily out of stock" and they had no way on knowing the stock of their vendors but they "DO" know that several other vendors do have less popular, more expensive options available right know and they even have a list for you!

Good experience. Maintained communication on status of delivery. No issues. I've only had the two-in-one for a few weeks, but it's great for small laundry loads. Only issue is the "door" error not clear in instructions. Needs to be clearer.

I've never dealt with a more unprofessional company in my life. Multiple lies. Installers with no tools. Goods arrive damages with no way to reconcile. I have never ever had such problems with anyone. And I am not the type of person to leave a bad review. BEWARE!

We ordered handles for our custom panel fridge and were sent two different handles. I went to return them as soon as we got the second handle since we needed the handles to finish our kitchen. I have been told I need to pay for return postage and write a letter and jump through many other hoops to get my money back. Wow, I will never buy from Appliance Connection again. If it was my fault, I would be fine paying for return shipping (about $60-80 due to their size), but it was their mistake. Stay away from Appliance Connection!

Bought a bathroom vanity from this place. Took nearly a month to arrive and was damaged when it did. Nearly a month later this 300 lb item is still stuck in my living room while our credit card company tries to fight it out with them. AC does not stand behind product guarantees and expects their customers to handle all return shipping. This has been by far the worst online purchase ever. Look at the reviews before even considering this place. Sure, you will save money, but what good is that if the products are of no use!?

Ordered a dishwasher May 19 th. Kept getting delayed eta's to their warehouse. The latest one was June 21st. By the time I actually get the thing it would be 5 to 6 weeks Minimum! Don't mind waiting 2 maybe even 3 weeks but this is ridiculous. Won't ever order from here again no matter what their price is!

Very shady company. Paid express delivery bought 6 items only received 3 after a month. Then another one after 45 days. They don't know what happened to the other two. They won't even publish my reviews on their product because they are not good enough.

Luigi / Bless his soul helped iron out a rather difficult situation with the Delivery Company. I wrote another review which I cannot find. Just want to say Luigi at AC was really proactive. Thank-you.

Ordered a dishwasher (Miele), supposed to come in 1 month, instead took 3 months of repeated calls and emails. Finally today it arrived, smashed into a million pieces. Looking at what they brought, it is incredible anyone would have delivered this. Even the delivery guys were perplexed.

The thing I give Appliances Connection credit for is that they did agree to a full refund. So at least they are not criminals, just incompetent.

This company should not be used, ever. They are incapable of coordinating deliveries and today, on their second attempt after the first one was damaged, I sit around for three hours and finally call them. They then inform me they'll have to reschedule as they "didn't load it on the truck".

Bought a washer on 12/08/16. It was not delivered until 12/20/16. It was installed the 21st. Within 30 seconds of first turning it on, it began leaking all over and flooded into our basement. Plumber confirmed it was a defective machine. They refused to refund or even exchange because we plugged it in, it was considered "used.' Stated they would repair it! I will spare you all of the ugly details but it has been an absolute nightmare. We still have no resolution 60 days later. Have spent over 300 dollars to get laundry done. They could care less. They will not return calls. Insist that the only option is for them to repair it. I really think this company is a scam and knowingly sells defective appliances. I wish I had read the reviews before we decided to purchase from them.

We saved over $700 on our new sectional sofa by going through AppliancesConnection, rather than one of the manufacturer's showrooms. Customer service was very quick to respond to our inquiries, the product arrived well-packaged and unblemished, and the shipping company went above and beyond to help us get everything in the house. The only snag was how long it took to arrive: we ordered on March 27 and it was delivered May 5. No skin off my back, really. I expected a bit of a wait from the reviews and the price savings made for what I felt was a reasonable trade-off. Would gladly do business with them again, just not on a deadline.

It's too bad that Appliances Connection offers a warranty. I don't care if it's not their warranty. They offer it so as far as I'm concerned they own it. If your appliance fails don't count on it getting repaired any time soon. Our first repair took six weeks before it got fixed. Now my refrigerator completely died in less than 2 years. I call the warranty company and they want to schedule an appointment five days later. Total BS!

My experience included buying multiple of the same model refrigerator with a delivery date of 3 weeks on line to then see a delivery date of an added week upon checkout. But the reality was the product didn't even exist any long and was out of stock when we purchased it. They were probably hoping we'd take the ‘new' model with a different brand name. Nothing but a bunch of lying, two-faced idiots. If you see the name "harold" on replies to these reviews... well guess who this is... Harold Lane the owner! Don't put up with their BS, filed with FTC and BBB and your State Consumer Protection. You'll see how fast they want to ‘make it right'.

Well if you didn't read my review below just trust me when I say don't use these crooks and by locally. The headache you will save yourself is worth it. I still haven't heard back from the company on my third appliance that was damaged then sold to me. There is no way that the moving company did all this damage delivering my appliances. Appliances Connection is buying damaged products then reselling as new. It's obvious when the boxes aren't damaged but there's major damage when you open it that it's been repackaged. They won't stand by their products and you'll never hear back when you confront them on it. STAY AWAY is your best option. I've called and emailed like they said to do but you know the drill. Just eat the $800 dollars for a dishwasher I can't use.

Don't trust this company! They said professional installation included... didn't happen. Company installed an appliance that was not compatible with our kitchen. Then our 30-day warranty and exchange expired because we were waiting for service team to find resolution. Very big disappointment. Spent big cash and got zero service!

Bought all my appliances from this firm when I renovated a house 6 years ago. 6 years later, for another renovation, I chose to buy from Appliance Connection again. I know there are other sites where I don't have to pay state tax, but their outstanding personal service, speed of delivery, great price, website search functionality, cheaper 5 year warranty... etc led me to use them again. Once again, I am 100% satisfied. I ordered the wrong hood and washer dryer and I was under tremendous time pressure and the firm really go out of its way to help deliver the right appliances to me on time.

While doing comparative shopping online I stumbled across this hidden gem. We had originally decided to make a purchase at Best Buy, however the pricing alone was worth taking another look.

I wasnt exactly sure if I wanted to make such a substantial purchase online. Especially if there happened to be an issue with product. However, due to saving almost $2,000 I figured it was worth a shot.

We received our brand new appliances as described. Couldnt be more happy. Well worth the purchase they even price match, though they are pretty aggressive in their pricing so I doubt that will ever come to question. Highly recommend.