Appliances Connection

Had requested delivery for a different week, as part of special instructions during the ordering process, but was told delivery would take place earlier. I was able to arrange my schedule at the last minute to comply. I've purchased from Appliances Connection several times and this is the first time I've had problems with shipping schedule.

One of the BEST experience. From selection price, no tax, free shipping, best communication (notification on status regularly). Delivery professional done which was more than you could ask. A rewards program also. I am so overwhelmed with the whole experience, I am currently deciding on a washer and dryer to buy. Strongly recommend buying from them.

I really don't like leaving terrible reviews, but I gave them opportunity to fix it and instead it's like I'm dealing with a teenager or child. Didn't ship for 3 weeks when the item said in stock ready to ship, then I had to contact them for shipping link, and they changed the shipping to curbside when it was supposed to be brought in and inspected upon delivery. Just bad after bad after bad. Emailing customer service is a joke and probably a waste of your time. The deals are cheap, but it might not be worth your frustration. I could teach my 5 year old better customer service skills.

No way in the world is a five star rating accurate. Rethink your purchase here – unless you love a total lack of professionalism and zero courtesy for people who work hard for their money and value their time. Never again. Just run. Had to highlight one star to submit this review. One star too many.

This has been one of the smoothest transactions that I have had in my 71 years. It is the first time that I've purchased an appliance on the internet. I would feel completely comfortable buying from you again. The delivery was excellent and ahead of schedule. The two young men went beyond the call of duty with a difficult situation. All in all, definitely a 5 STAR experience.

Applied on line for there card and was accepted, called them to ask a few questions about the refrigerator and a little information on the financing was hung up on three times, very stupid rude acting people I will be cutting up the card when it comes won't order nothing from this place, but great to find out now instead of later..

We own a design build business and have ordered appliance packages twice from appliance connection because their prices and shipping times tend to be better; however, I would not do so again. Their return policy is terrible, and they offer little support. We waited months for a repair on a brand new range for a flip that they should have covered, as it was defective within days of receiving it, yet they left us with the bill. Obviously we would not have waited for their repair service if we were going to foot the bill anyway. Then, they refused to be flexible on a rigid return policy (probably have that policy in place because people have issues often) for a fridge that was completely misrepresented by description and photos on their site. They were unapologetic and were fine with losing our business, which would be tens of thousands of dollars per year. We have several friends in the biz and have warned them appropriately. Stick to Lowes or Home Depot or specialty stores!

We're delighted we did some research and looked into this company. They had everything we needed and were able to load it for us to take with us yesterday. If an appliance fails and we need a new one immediately soon, it will be the first place we go. It's definitely worth a look if you want fast gratification. Delivery is also available. Friendly and quick service. I appreciate it!

I ordered a whirlpool dishwasher on feb 23 was told it would be delivered in 7 to 14 days.the shipping company appliances connection uses (am home delivery) never updated the shipping information. So when i called them they told me that they only go to my area every other week. When i called ac and got on a three way call with the shipper both ac and am home deliveries assured me it would be delivered on mar 18. I called to find out an approximate time and was told that now it would be between mar 21 to mar 24 and could not give me any more information. So now im awaiting a refund. This company and their shipper has very poor communication. If you want prompt service you might want to look elsewhere.

I ordered a vent from Appliances Connection 39 days ago (!), with the promised delivery date slipping week to week, with the only explanation being that delay was "due to the manufacturer." I spoke to their reps twice over the last couple of weeks who assured me that it would absolutely be in to them by a date certain and then shipped out to me. Those dates have come and gone like all of the others over the 39 day period. Completely unreliable. Do yourselves a favour and stay well clear of this company.

Recently, we had to rid of our home depot stainless steel appliances; they would smudge/smear all the time. Worst buy my family and I could have bought. Thank God we were able to look online here at appliances connection and find good deals on appliances that not only makes the appliances affordable but they are easy to clean.

I bought a refrigerator from Appliances Connection. AppliancesConnection sold me a hose that was not necessary, and then their contracted "White Glove Delivery" service damaged the refrigerator trying to install that hose (rather than the hose provided with the fridge). Their "White Glove Delivery" service damaged my property during delivery and then forged my signature acknowledging Proof of Delivery, thus lying that the refrigerator was delivered in working condition (it wasn't) and without damage to my property (which was a lie). They also left all packaging sitting in my house rather than hauling away, inconsistent with how they advertise their service. I have spent hours trying to reach them by phone and work with their claims system. Every time I call they say they'll respond today but they never do. Buy from refrigerator somewhere else unless you like getting lied to, people forging your signature, damaging your property and the purchase, and never resolving the issue.

Don't buy from this company. Their return policies are horrible, they do not let you cancel the order even if it is out of stock and their customer service will give you a run around for price match and returns. Horrible Horrible experience.

Long stressful story short, it has been over six months now for them to evade any responsibility for defective products they sold and delivered, even though it was reported at the time of installation and within three days of delivery. They now ask me to get it resolved with the manufacturers directly with absolutely no shame. No wonder they only get two starts on BBB. Check all the reviews, not just here.

I would recommend this store to anyone searching for a larger selection of appliances. I received a good deal on washer and dryer. Professional, friendly, and straightforward. Check out this location. You will not be disappointed. We'll be right back. Super nice experience!

Would not recommend doing business with this company. Needed a quick delivery and they advertised one of the quickest. Apparently that only means they will move it from their warehouse to a third party shipped where it will sit for two weeks. Tried to cancel and they stole $350 for the cost of "shipping". Customer service is terrible. Would not do business with this company again

You may save money but it is not worth it. There was a problem with the appliance we ordered and I spent many hours on hold trying to resolve the issue. I shipped it back on my dime and still no refund or resolution months later. Nightmare.

I just places a complaint against this company that, for the second time, charged me and never delivered the washer and dryer I ordered. They were very unresponsive to all my calls and emails and, instead of solving this, 1 month later, they said they will refund me. I lost 1 month and numerous hours on the phone and they want a clean slate by doing a refund. Well, I encourage everyone to write a complaint at their local Attorney General office against the company, this is the only way we flag companies like this and hopefully force them to rectify their service or get out of business. You can also place a line against them since they did not owned up to their services. This will keep them from ever getting government money. I will for sure do that.

I recently ordered a few kitchen appliances from here and their website was great. It showed all available rebates along with links to them and they had links to install books and user guides! Their selection was excellent and the prices with extended warranties and no shipping and no taxes were better overall than all others. The appliances came within a week and they were factory boxed and sealed. The delivery crew was from a local area where their truck from New York delivers to, then the locals take over to bring them to your home. Very professional and courteous.
I was hesitant to use an online appliance center but now I must say that I will always go this route in the future.

Ordered 3 GE Cafe appliances March 3,2021. As of Dec 28,2021, still not completed. Spent 0ver $6000! Website description of product untrue - Convection/Microwave was just a Microwave, no convection feature. Delivery and Installation was terrible, damaged appliances, and dangerous installation! Customer service started off helpful, but dropped off the face of the earth. BEWARE!

Will not refund for delivery of broken product. Package delivered with damaged product inside. And missing pieces. Customer service said they would arrange pick up by FedEx and refund my money. This never happened now they are making excuses of filing a claim first. Their claim has nothing to do with me and should refund my money. I have not heard from them in two weeks

I regret my purchase of a Viking stove from Appliances Connection. Victor, the Sales manager I have subsequently learned, sold me this dual fuel 30 inch Viking stove without informing me of the electrical requirements that would need to be in place for the "free installation and haul away" included in the order. Their associated trucking company AM Home service left the stove in the dirveway. Trying to call Appliances Connection Customer Service - 12 times in the course of an hour and was never able to reach a person. I provided my number for call back. No call back. Completely disreputable company. Buy from any other store or you will regret it.

Range and dishwasher arrived damaged during shipping, it took months to get replacements sent and when they finally arrived, the dishwasher was damaged worse than the first one. Requested a refund, but they only provided a partial refund due to it no longer being a package purchase, which was of course their fault. Terrible customer service, terrible delivery service, unclear policies - just avoid this company. Better to spend a bit more and go with Best Buy or whatever.

I have never experienced dishonesty from a company like this. I ordered a commercial washer for my business 8/29/22 and the order status showed that it had shipped for weeks--it not only has never shipped but did not exist! After many calls to the company I was first told it didn't ship because it was damaged (yet they never notified me), then that was corrected to be it was discontinued--and they have never refunded my money! I have had about 12 calls with customer service people, including a supervisor, who assured me my refund would post by 10/28/22 4pm EST and guess what? No refund. I even have emails showing that my refund has processed. I had to file a dispute with my credit card company. I recommend never doing business with this company!