Appliances Connection

Asked for shipment to be delayed and they insisted on shipping and I got an email saying "Shipment data received - pending pick up" when I was out of the country so I wrote to cancel within 10 minutes. They only returned $290 on a $499 stove. I contacted them at least 10 times in the last 6 weeks and no one can explain why they violated their own policy of 10% restocking fee. Awful customer service. Avoid at all costs!

Their website lies. It states the appliances are in stock. It took 2 months to get delivery. They delivered my oven to someone else. Charged me for it. Then delivered a week later. No response to phone calls by them or shipping company. E-mail help line was slow. Delivery company guys look like inmates on work release.

This company took my order and money, created a shipping label, then never shipped.

They do not answer the phone. You need to wait for someone to call back.

I was told that Fedex had not picked up... for over a week?

SCAM

Purchase side was well done by web site and initial followup communications were extensive. However, once it became obvious my appliance was going to be delivered WELL outside the promised time window (5 days after the 6 day promise window at purchase) then the communications went silent and I haven't heard from them since!? The delivery promise is simply a lie - if your timing is important don't trust these guys...

Appliances Connection demands I pay half the cost of a replacement after reporting an internal defect within 30 days of delivery. Even the repair tech they sent out told us there is no way we could have caused this. Apparently Appliances Connection holds you responsible for expert inspection at time of delivery.

Product availability, rebate information, and "Authorized Dealer" information listed on this website is misleading and/or false. Good pricing, but don't count on getting your item delivered in a remotely reasonable time after they've already charged you, actually getting rebate money back, or having a full manufacturer's warranty.

Our order was easy to place and was shipped well without any issues. Although if you need fast shipping this may not be for you because it did take a bit longer to arrive.
We are happy with the couch we ordered. Fits nicely in our space and is super comfy!

We ordered this tub in April, and now it's almost June and we still have yet to receive it or a tracking number. When we placed the order the website said that it was in stock and would be shipped quickly, but unfortunately they misled us and it's been an absolute disaster trying to get this shipped. We're building a house and literally waiting on this tub and it's such a waste of money having it delay our project. Would highly recommend contacting appliances connection before making ANY orders to confirm how long shipment will take, or simply buy from someone else. I'm sure the tub will be great when we get it ( I certainly hope so) but our experience was terrible.

I ordered five range hoods 2 months ago because they had the best price and said they were "in stock". Still have not received them and can get no answers from the company as to when I will receive! Is this even a legit company? Buy local!

Very uneven customer experience, and I never got my order.
They had excuses for 3 weeks why an item sold as in stock on my sales invoice was not available, and then not received, and in the end they said that it was damaged in shipping. Garbage. I went to efaucets.com and got great customer service, assurance the item will ship tomorrow, and only 10% more than Appliances Connection price - which is worth nothing when they cancel your order without notice.
There's plenty of other places to shop.

The Appliance Connection web page ad indicated the dishwasher would be "shipped" within a couple days. I obviously thought that meant it would arrive at our house in a couple days. Instead, it turned out it would be *at least* 2 to 3 more WEEKS for delivery.

I considered that to be unacceptable and requested that my order be canceled just a few days after I ordered it. Even though the unit was still sitting in a "Consolidation Center" in New Jersey and had not moved off the lot and had not gone "in transit", they considered it "shipped" and invoked their draconian penalties for returns ($1.50 per pound), which turned out to be $196 (18% of the total purchase price)!

Most companies have a 100% money back guarantee. But NOT Appliance Connection! Read the fine print before you buy!

All other web pages for appliance dealers indicate approximate delivery date,
While on their web page case it is *misleading* to only write their own shipping
Date on it. I felt very misled.

Purchased items on 7/28 today is 9/16 still waiting for shipment. Appliance Connection customer service is extremely poor/non-existent for the most part. They take no responsibility for the shipment/delivery of your product. Would NEVER recommend or do business with them again!

I had never dealt with this company before and with any transaction, but especially those involving an unfamiliar supplier, there's always a bit of reservation. From ordering that was quick and easy, to shipping and keeping me informed of the status of my order, Appliance Connection was truly exceptional. I actually recall thinking that this is going too well and that something's not right-- again pleasantly surprised and super happy with the professional, quality service. Thanks AC.

This is our third order over the years from Appliances Connection. We like the ease of ordering as well as their delivery. Most courteous delivery people. I had an issue trying to figure out how the rebates work with our last order. I was helped in a fast manner over online chat and got all my questions answered.

I placed an order on Aug 8th for a Miele Dishwasher that said in-Stock and available in the Google Ad and website. I screen shot both for proof. Nov 6 and I still don't have it. On 10/24 they emailed tracking yet the item has never actually shipped in last 2 weeks. They didn't actually stick these products and make false advertising claims, false delivery claims, all which violate FTC 30 day drop shipping guidelines and laws.

I am well pleased with the refrigerator I ordered and received. However, I paid for expedited delivery and expected the product to be delivered faster than it was. I guess I need to make allowances for the holiday.

There were problems from your end which delayed shipping. Since it was your problem and not mine(the customer) you should have expedited shipping so that my order would have been received ON TIME. I lost 2 days waiting for my item. This is not the way to gain customer loyalty.

Nightmare experience! I received a damaged product. After SIX weeks of back & forth messages with their God awful customer service, I finally gave up on receiving a replacement & told them to refund my money! I'm guessing this is also going to be a huge hassle trying to get back my $300. Buyer beware, Appliance Connection is shady as hell!

Appliances Connection helped me order a new dishwasher. Unfortunately, the manufacturer caused a two-week delay in delivery. Aside from that, everything went off without a hitch. The delivery and installation crews were kind, knowledgeable, and courteous. They also cleaned up after themselves. I've been ordering from this company for many years and will continue to do so in the future due to their excellent pricing and service.

I am now 100% sure the 4 star reviews on this page are false. I have been trying to talk to someone at this company for the past two hours and everyone keeps transferring me and putting me on hold. As every other review said people have been rude, or no one is in that department. The last person told me to call back at 2pm est. If it is not resolved then I will live with the dented freezer. It goes without saying that I will NEVER order from this place again.

The whole process from ordering to receiving the merchandise was a pleasant experience. The associates were very helpful during this process, even exceeding my expectations. Thank you for your professional service and attitudes! Doug P.

This company is responsible for the worst customer service I have ever experienced in my life. After taking over 2 months (and 4 failed attempts) to deliver my fridge, they charged me an extra $400 for delivery without notifying me nor asking for my authorization. The charge just appeared on my statement. Had to get my bank involved because multiple calls and emails to the company about it went unanswered. STAY AWAY!

I bought multiple appliances from this company - and overall I'm very unhappy. I called in to the company to ask some questions and I realized that this company is clearly not interested in providing customer service. The way the representatives talk, answer questions, and give snappy responses is exactly why you see so many negative reviews about this place. In addition, they never shipped an item from my order. It took me two weeks to resolve after they realized that the freight company even agreed that items were missing.

After shopping around some more, I found a reputable company with the same pricing and exponentially better customer service.

My word of advice, shop somewhere else. The headaches you'll save are worth it over dealing with these people. I'd also suggest reading the numerous number of poor reviews for this company. They paint the exact picture of this place. Horrible!

My new dryer was delivered, installed and so far works fine! Very impressed with the two gentlemen
Who made delivery. They were polite and professional. My old dryer was taken away as requested.
And one thing very important to me. " They were on time, meaning they arrived when they said they would". As I watched them work I thought. This type of job is a very hard demanding job. I'm sure the recognition and appreciation they deserve is not given. That's just the way it is. I would hope that you could take the time and just tell them the customer was pleased with their effort.
Thanks Dennis Watts