Appliances Connection

Ordered my appliance package and requested in home delivery due to being disabled on my back. Order went through great and a few days later I received invoice. I noticed on invoice the delivery was changed to curb side. I was not notified of the change and called AP immediately. AC policy is once shipped you can't cancel. Customer service told me it already shipped. Well 2 days later I received an email it shipped. I was lied to so I didn't cancel order. Now I'm stuck trying to figure out how to get appliances from street into my house being disabled. Also shipping is horrible. My shipment was unloaded half way from warehouse to my house and has been sitting for 3 days without movement. Pay attention before you buy from AP

I bought a washer and dryer and it has been 2 months and it is still not installed correctly. Do not care too much about customer satisfaction.
I am giving it 2 stars because their support team is decent.

* The warehouse is in New Jersey, so even if "In stock", it will take 2-3 weeks to arrive to CA, then another 1-2 for scheduling an installation.

* Using a 3rd party company for the installation

I had multiple issues with the delivery and installation. Every time, I had to wait another 2-3 weeks for another installation slot. I won't bother you with the details, but the main issue is that they are using a 3rd party company for their installation.

Better to buy elsewhere! Costco or Home Depot. I learned my lesson, never again.

I ordered furniture from Appliance Connection. When I got it, it was broken underneath. I opened a hole and stuck a camera under the couch. The photos revealed broken wood in the frame of the couch. I sent pics to A. C. and a string of emails ensued. From Oct 2020 until April 2021 they have told me repeatedly that I would get a refund. Then they just disappear. I open a ticket, and make a call and they promise again it will be handled. I speak to Victoria. The last email promised I would get my refund in 48 hours. I got that in Feb, it is now April. I called today, first they said Victoria was there. They then transferred me to Bill. He said she will be there tomorrow. It is just never ending. I deserve a refund for broken merchandise.

The worst customer service ever! After spending over $10K in appliances and receiving a missing and a broken part they only offered me $75 store credit to fix the problem. Not even offer to send me replacement part! Their excuse was that I called 7 months after, which the correct statement should be that I waited 7 months for their reply on my email which included pictures of the broken appliance. They also denied me to talk to a manager to fix this issue. Would NEVER EVER by from them again.

I have seen a lot of negative reviews for this site, but I have ordered twice with them (dishwasher, laundry suite) and have never had any issues or problems. Their prices are extremely competitive, local delivery has been prompt and professional, and the items have all arrived in perfect, working condition. I've had my Bosch dishwasher for several years now, and the laundry suite for several months. All appliances are still working great. I will definitely continue to order major appliances from this company.

Ordered some furniture and because we were in transition from a temporary location to our permanent one, we had a bit of a difficulty in coordinating delivery and billing addresses. Appliance Connection worked at getting it right! Our tables arrived yesterday. The delivery team was more than accommodating! I would definitely use Appliance Connection again!

I ordered my items on 8/30/21. The shipping date has been moved 9 times! Today is 12/4/21 and I still have not received the items. They have put me through the ringer and back as a consumer. Promising shipment dates that have come and are long gone. They consistently have an excuse as to why, although I've paid in full for the items, they are unable to locate the items or ship the items. Wow! How does the State board not get involved and put a stop to such an ethical business? Consumers take head that although appliances connection website provides an estimated shipping date prior to purchase, it will not meet the shipping date; Not by days, weeks, or even months after, that's been the case in my experience with Appliances connection. I will never ever order another product from them- ever again.

Placed order for Sofas on 3-27 and no mention of lack of availability at the time. It is now May 5th and still being lied to! Been told they were on the truck, then waiting to be picked up, then not sure where they are and I still don't know. Save your self the stress and do not buy anything from this site!

The stove I ordered was listed in stock and was supposed to ship in the next two business days. About a week later I am told 4-6 weeks. After I get this notification I check online for the same item and they are still promising shipping within two business days. I pick a replacement and am promised it will ship the next day. Two days later the status is waiting for pickup by transport. The next day it's not shipping anymore until the payment is verified which they didn't process until two days after the order. Payment is pending on my credit card now and I may not have it for Christmas as promised. Their reviews as so good because they don't let you directly post reviews so they can cherry pick what they brag about on their site.

Ordered fridge on 7/13/20, shipped 7/31, attempted delivery 8/24/20 (no notice given), told appointment would be set on 9/4/20, never heard a thing, delivered 9/11/20 without an appointment after hours and no notice. Left in Parking lot and left. Arrived damaged with dents on bottom, back, side and front. Asked to return for refund. Told I have to pay for return shipping for receiving damaged product and negligent shipping practices. Absolutely do not do business with AC.

My order was received when expected and came with all the parts advertised for installation. This was the lowest price I could find for this particular shower/faucet combo, and I love how it looks on my old cast iron bath tub. I had a plumber install it along with the shower head I'd purchased separately. I am happy with my purchase from AppliancesConnection.com, and I will use them again if I need another hard-to-find item at a reasonable price.

I ordered a couch almost 2 months ago now and still have not received it. Their customer service is absolutely terrible. Apparently the item "shipped" on 3/28 and I have yet to hear any updates from them or the trucking company on where the couch it. I would NEVER use this company again. Please save your time, energy and money.

Would not recommend this company. Told me two week delivery on Refrigerator did not show up. Went on website and found out they have not received it. Then found out they will not have refrigerator for another month. Cancelled order after this. They are not forth coming with this information. First time I have ever done a review but when you get bad service guess it motivates to worn others.

Best price I could find online, received it on time delivered by a courteous helpful delivery company.
When I did have concerns about shipping appliancesconnection immediately took control contacted the shipping company and made me assured that all was well... which it was. And love the product, very happy all around.

Avoid these people like the plague. You will wait on hold for 50+ minutes to talk to an agent, and when you do they are so clueless about any and everything you tell them. I will never buy from these guys again. Not only that, the washer and dryer that were sent to me both had problems. Talk about lip service and a major runaround.

I got a really excellent price on my new double oven plus free delivery. The price was $1,000 less than anything I could find at the big box or appliance stores. Free shipping makes this an excellent value and a very easy purchase. The delivery guys even unwrapped it for me so that I could make sure the condition was good. I am totally pleased.

My order sat in their warehouse from the order date (7-12-17) till 7-26-17. Now, 7-31-17, it is still sitting at the trucking terminal, hasn't even started my way... someone in upper management needs to be fired.

Waited over a month for delivery of washer and dryer units which I expected. Item was boxed ans couldn't tell it was damaged until we plugged it in. Emailed service but this is their solution. So 2 weeks to sort of address the issue. 3 weeks to send a part that might fix the unit. At least 1 to 2 weeks for a tech to come try to fix it then 4 to 8 weeks for a new unit if it can't be fixed. And no compensation... I'm really not happy about this. I know I'm not in NY but they said there would be no issue getting us the units. Paid 650 for the dryer and even if it can be repaired it'll be a refurbished unit with no compensation to me. Plus I'll still have to wait months to use my dryer.

I had a terrible experience with them. My appliances arrived over 2 months late and one was damaged. I ended up missing out on rebates of about $400 because of how late they arrived. After contacting them, they were going to send me an extended warranty to try to compensate me for the lost rebates however they don't have any record of the warranty and it appears the warranty was only for 1 appliance with a value of $50 anyway. I would highly recommend you stay away from them.

Unacceptable customer service. I highly recommend NOT to purchase from this company. I placed an order on 9/14/21. The delivery date was set for 10/7/21. I was assured (or rather lied to) that the item was in stock in the warehouse. No delivery was made. I followed up with about 8-10 calls. Escalated the issue to supervisors each call and never got a call back from a supervisor or got the item delivered. When I call, operators are polite and want to help and promise to deliver results. Supervisors repeatedly dropped the ball and didn't care to follow up. No call-backs and no solutions ever came off it. My credit card has been charged, and I still haven't received the item. No explanation or a follow-up as of 1/11/2. This is gross negligence and lack of care for the clients by the supervisors. I'm not particularly eager to give any business a bad review; however, this is very much warranted to alert other customers.

Ordered on the website but emailed them to cancel the order less than 2 hours later. They chose to disregard the cancel request and scammed me out of $400+ for a supposed restocking fee. Save yourself time and money use Lowe's of Home Depot.

There was a stock issue on my order. The company replaced the original range with a newer model. Although the newer model was a higher price, AC did work with me on this increase. Initially I was very upset, particularly since I had to find out on my own that the range was out of stock and discontinued... I did end up paying more than what my original order was for, however we agreed on an amount which satisfied both parties. Their prices are comparable if not better than many online sites which I had searched and compared the products. I would order from Appliances Connection again, next time asking detailed questions regarding stock.

The ordering process went very smooth and their customer service department kept in touch via email until the product arrived. When the product did arrive it had been packaged poorly leaving the product damaged. Appliances Connection worked with me to come to a resolution.

Purchased a sectional couch from them. Was going to buy from Wayfair and found cheaper here. Delivery issues and received Friday they gave me a quick inspection and left in a hurry as they were late. Got help to carry in yesterday and the wood structure on the left arm side is snapped. They don't believe it's their responsibility. Offered me points for future purchase as if?!