Appliances Connection

Appliancesconnection site makes it easy to shop. Pricing is always competitive and most of the time they are the best. Most items come with free shipping which is a great value. Customer service is very responsive and helpful. I got almost all of my appliances from Appliances Connection. Really Happy from Appliancesconnection!

I had extreme difficulty getting my furniture. The first delivery was just 1 cushion. I ordered a sofa and chair. The second delivery was missing the feet and hardware. The third delivery, they never showed. Then it took over a week to find the furniture. I then called Appliance Connections to ask for compensation in the form of delivery up the stairs or the 10-year warranty upgrade. Only to be told it doesn't exist on furniture. Then why did I get the email about it in the first place? They told me the manufacturing company would contact me about the missing hardware and I still have not received anything. The fourth delivery is to be determined.

Not only were damaged goods delivered but they were the wrong washer and dryer... they were both different colors with giant scratches up the side. Spent several days on hold and when they finally did talk to me they apparently could not see any issues... Buy from somewhere else

I spent around $7,000 on four pieces of kitchen appliances. The driver told me that I don't need take out the hood completely because I have 30 days to return if it is damaged. So I signed the paper. When I removed the white sticky plastics, there is a big dent in the right corner of the range hood. I contacted the customer service about it. Then they told me that I have 15 mins to fully inspected the item during the delivery. But NOBODY, No Emails informed me of this before, even the delivery people didn't tell me before. Now I have to pay out of the pocket to return the hood and waiting for the pick up schedule. Who knows when I can the refund. I tried to contact the customer service again and again and they even cut me off when I asked to talk to the supervisor. I am super disappointed about how they handled this.

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The salesperson was very knowledgeable about all appliances. We learned so much. Very clean and has a lot of great appliances to choose from. It's definitely the best store in town for appliances.

Appliance Connection was recommended to me as a place to get the best deals on high-end appliances by a friend that flips houses. I did a ton of research before choosing to buy from Appliance Connection and in the end, their prices were better than the rest. The shipment was fairly quick, even though it was coming from across the country. To no fault of AC, the dishwasher I bought was faulty (manufacturer's issue). I contacted AC and their customer service was good.

I recently ordered a sofa from appliance connection. On their website it was listed as 'available' (it is still showing as they have it in stock). For two weeks I was not able to get any information on the expected delivery date and when they finally get back to me on that they informed me the sofa will be delivered in mid august (the earliest). I have waited another week to get my money back. Total waste of time. Not recommended.

I am having to take this company to small claims court to get a refund for a damaged appliance that I refused delivery for. According to Better Business Bureau they have a pattern of not refunding customers even if they did not receive merchandise or refused it due to damage. They tell customers who are owed a refund they refund is in accounting and will be processed, but it never is. FRAUD.

Great process and was done smoothly. Excellent place if you are looking for top-notch quality appliances. Everything we are looking for in our ref and microwave is here with great features. It ranges with a reasonable price and warranty is great. The staff who we deal with was very attentive and knowledgeable in giving us some suggestions. Delivery service is fantastic and securely packaged to avoid any unnecessary damage.

There was a big problem with shipping our order and I was seriously frustrated and told the phone agent that. Well to my surprise the next day I get a phone call from a manager who gave me more detail about what had happened and what they were going to do to make it right. This was a huge shocker to me and while I havent received the product yet the attempt on their part is a huge difference.

I have checked several sites for my purchase and found appliances connection had the best price.
When I made the order, I found their customer service to be top notch. I also appreciated the timely delivery!
One down side was when the stove was delivered I noticed that some touch up painting needed to be done. I would have to assume that this must be expected as a small can of paint was also supplied.

I ordered a 700 product they shipped it with a missing part I contacted their suppoet over a month ago and complied with their ask send model number and photo of missing part. They are politely clueless and thanked me for the info and informed me that they will look at the photos. That has been almost 30 days ago I have called and been told they have to let the person who took my ticket resolve ooh but she is not in the office she will have to get back to you... And that was 2 weeks ago so instead I just had to go straight to the manufacturer and order and pay for a replacement part for a brand new product. Otherwise I am still waiting for the ticket to be reviewed and for someone to call me back neither have occurred in over 30 days
I am definitely a 1 and done customer with this company will never use again

We purchased a PTAC with Seacoast protection on 4/2. We can't say how the product is because we still have not received it. We were promised delivery by 4/21 and we kept getting emails that would give delivery dates of 4/23,4/26,5/11, and now 5/16. Well, today is 5/16 and still nothing. When we contacted the company, they guaranteed delivery 5/11 by the latest. They have no explanation for the delays. We are getting ready to cancel the order and try to get our money back. Do not use this company!

Do not buy from these people! They held our money for almost a month after we purchased it so if I gave us two different shipping dates! By the second shipping date on 3/21 they been informed us that our sofa has been discontinued and we will not get it. They had 1,100$ of ours for almost a month while we waited on us over expected to arrive to us this week. Only to find out that they don't even make it anymore. The customer service lied to me and told me I could find a similar sofa and they would do a price difference for the inconvenience when I called back with the sofa I found they were extremely rude to me told me that they would hire lawyers if I leave a bad review and would block my phone number so I can never contact them again. I am so disappointed and disgusted and the customer service at this place. We have no sofa and now have to wait for our money to be refunded after already waiting a month!

Horrible experience. AVOID THEM AT ALL COSTS! We bought a washing machine because they had the lowest price. Purchased on 12/20/17 and was told 4 to 5 days for it to be delivered. We assumed a few extra days due to the holidays. We called THREE times and were lied to all three times. So today we called for the fourth time, and learned that they did not even ship it out yet. It is not even on a truck but stuck in some vendor warehouse. Now they are telling us it would not be delivered until... they do not know when.

So as my anger was starting to grow over being lied to, I just told them to cancel the order and credit my credit card back ASAP. I was told that they did cancel the order and put in a credit on my card. So far no email with the cancellation and no credit.

Avoid them at all costs. They lie, their customer service is terrible, and they a complete fraud.

Believe the reviews - they are true. They have a one star rating for a reason.

Beware, they falsely advertise services to get you to buy their appliances! They advertised a dishwasher and said it was free delivery, free installation and free removal of old appliance. They scheduled it for delivery but the driver who delivered it said that he did not know how to install it. I contacted the company and they said that they did not have anyone in my area to install it. They did not tell me this but just delivered it. I called a local plumber who charged $225 to install it and take away the old appliance. I asked them to honor what they advertised and pay to install/remove the appliances. Several emails later with this company they would only credit a small amount to install/removal. I would have to pay for most of it myself. I would have not bought this had I known it would not be installed/removal of old appliance. Beware - they advertise services that in truth they cannot deliver. You end up spending more money in the end. Greatly disappointed...

Great experience with this company all around! The salespeople have actual knowledge and experience with most of their products. Also, their delivery guys were great! They were very careful about not damaging any part of my kitchen during installation and tweaked it the way I wanted it installed. Very courteous and professional! It's rare to get this kind of service and attention these days!

Friendly service and knowledgeable employees. They were awesome! I went into the store to compare prices for a double oven. The staff helped me understand the specs and measurements needed to replace the existing units. Their experience, expertise, and patience gave me confidence that I was purchasing the right product for my parent's home.

My dishwasher had reached the end of its useful life, and I wanted to replace it with one that had similar features. I went to Appliances Connection and discussed what I had and what I wanted with their personnel. The employees confirmed that they had the same model, which made me really thrilled. This process could not have gone much smoother! Amazing company, great service, and I'd buy an appliance from them again if the need arises.

This is our second microwave we have ordered. AC told us it left the warehouse but had no other information. We waited a month and nothing. I am not sure this is a legitimate business but cancelled order and am now waiting to see if I have to get my CC company involved because they may not cancel it.

I would highly recommend not doing business with this company. While they advertised the cheapest pricing, they could not deliver. Customer service is not a priority and despite management involvement, could not resolve the problem we experienced with furniture being delivered with broken pieces. After 2 months, I walked away. They lied repeatedly while proclaiming customer service a priority. Zero stars if that rating was available.

Recently during renovating my home I had great experience with the Appliances Connection Company. It is a great portal to buy all kinds of home and kitchen appliances. I saved my time and money both. Their team helped me in selecting the right product as I need. I am so pleased with their services, quick response, offers and shipping.

Although the refrigerator received some scratches during delivery, customer service was extremely helpful in getting the problem taken care of by ordering us new doors. Robert was the person I spoke with. He was very polite and helpful to me. His manager, Bobby took care of everything on the ordering end.

I ordered a refrigerator 2 years ago and delivery was perfect. I saved $200 by ordering on line. Just purchased a huge chair and saved $300. It pays to always check out Appliances Connection. Love my new chair!