I'd never ordered from them before so I ordered one thing to see how their sizing was. They have a Canadian site so I didn't think anything would be wonky but their shipping is expensive af, $15 base on a $30 item and then it came with a $25 C. O. D. Which Canada Post confirmed to me wasn't a tax or duty charge. They didn't know what the charge was for because it was written in by the company. I tried to contact their customer service but the only working options were through facebook or twitter which is the stupidest thing I've ever seen in customer service, especially when they asked for my email and order number over twitter "because they value they customer's privacy and security". Oh and they charge you a $25 fee for returns from Canada...

The whole company's a mess, I won't be ordering from them again and neither should you.

Communication 0, they don't care about customers, I never received a notification about my package, it was in postal office for more than a week, was charged COD for unknown reason not even postal office could explain for what! I don't recommend this place

I have been ordering from ASOS for years. I had one problem with a shipment and they quickly refunded me. I found out that sometimes the packages get flagged by customs and it wont make it. Other than that I love them. I order from them all the time and usually sent half of the stuff back with no problems.

Didn't receive 4 of my ordered items and by the time everything was sorted out, 2 had gone out of stock. Not a huge deal honestly, but I did ask for a discount on a future order for the inconvenience. Again, it honestly wasn't a big deal for me, but as a regular customer, I wanted to see the level of customer care offered, especially after such a mistake on their part. Such remedial discounts are quite common in retail, so I was surprised when they adamantly refused me one. I enjoy the large selection, but customer care has been disappointing thus far.

Asos is using Hermes as delivery company. H doe not have phone number or address to pick up your own parcel in the event that you miss your parcel. I am never at home because I work in the mornings. I called ASOS and explain this case and asked them to use other Currier or deliver evenings, They then suggested that I could get a return, Period.
No help whatsoever for me to get their items. They did not care about finding the way to send it to me and instead. They would prefer not to sell me but keep on supporting and using Hermes as courier. I am gosmacked

I bought a size 32H swimsuit top from mercari thst is ASOS brand and it holds absolutely nothing. A few jumps and everything spilled out the middle of the top. Designing a swimsuit for people with bigger chests means they require more coverage and support. I go to the beach or water park to do cannon balls, slide down slides, and have fun. Unless i were sun tanning completely still, this top is useless.

Don't buy from them! Took them more then an hour to answer one question they could have been answer within 5 mins!
Waste of time and useless! The person first chat with me then left the chat and when I reconnected made me wait for another 40 mins! No joking! 40 mins to send me term and condition! So ridiculous!