While some products from ASOS's brand aren't exactly the best quality, I think their customer service makes up for it. I've occasionally purchased women's clothes, hair accessories, and men's shoes over the past 2 years, and generally had a pleasant experience working with them. Returns were free and easy. ASOS has missed refunding my money for returned items, and one time, a hairband arrived broken. But the 2-3 times I reached out through online chat to address these issues, they were very helpful and able to resolve the issue immediately. I do appreciate how they have actual videos of models modeling the clothes, it's really helpful. ASOS-branded clothing quality is decent. Some items do feel a bit thin/fragile, but the unique and pretty designs compensate for it. I don't usually post reviews on companies, but I've been very happy with their customer service so far and wish to offer my experience to balance out the more negative ones.

Customer service Severely lacking.

Asos automatically placed me on premier shipping, and it wasn't discovered until the next day. At least 12 emails and over a month later I still can't get a resolution.

Lairs trolling my email for weeks saying they will honer the original price with discount code to later withdraw once I asked for the link over 10 emails sent by them playing childish mind games. Scumbags.

Sent to my order to a 6 year old address, I called FedEx to update FedEx said they had to be contacted by the shipper I messaged ASOS and was told to go to my old address and wait for the package! Smh are you kidding me! They do not care if you get your order once it has been paid for and shipped. It's crazy and the year 2021 they can't pick up the phone all their shipping provider and correct and address. They said it's a "policy they don't do anything after an item has been shipped". Totally useless! I would give a Zero if I could. Never buying anything from there again. They just lost a long time customer.

112 AUD then their chosen carrier adds 82 AUD for taxes that are completely undisclosed... Parcel hasn't even reached destination country so how would you estimate tax on parcel? Just been ripped off majorly

Ordered a pair of jeans over 15 days ago with a 2 days delivery, sent millions of email, contacted them trough messages, keep telling me they are checking were my package is as last record at the depot was 10 days ago. Asked multiple times for a refund and after telling me to wait 24h, then 48 they have just stopped answering me. Used to buy on asos all the time but will never do it again. Horrible customer service, full of patronizing people.