This company wins worst customer service. After most of my order wasn't delivered, and trying for weeks to work out the problem with 5 or 6 different ASOS customer service employees, it seems i may finally be able to get a refund. It really shouldn't be that hard. Great site but if something happens to your order, good luck getting anyone to help you. It requires maximum effort.

Buying sale items has a hidden "final sale" notice that is barely visible on the VERY last screen when a customer already made all the selections and is inputing the credit card info! How sneaky is that! A customer already is not looking at the items, one is ready to pay! So the site gives 4 screens of normal sale price listing and ONLY on the last screen with the credit card it pops that "final sale" mini font and in mini window that if the customer doesn't scroll for the sale item the customer won't even see it!
There is no return or ANY help on the final sale items from ASOS.
Worst experience.
And the clothes and shoes are a terrible quality, no wonder they were discounted so much!

This place has THE WORST customer service even while chatting with them in the chat box they take forever to respond. Its literally only one person responding to thousands of people. Its ridiculous. They sent me the wrong size in shoe, mind you I paid expedited shipping, and I live in the US. On the website it said it was a female shoe and arrives saying MALE SHOE?! How does that even happen! And it was super expensive. Obviously they don't know how to run an organized professional company.

My package got lost in the mail and they gave me the run around for weeks. Still don't have my clothes or a refund of my $225. They ask you to call back at a later date and promise that it'll be resolved then. Then you call, and they give you another further date to call back at. When you ask them what they will do to resolve it at the future date, they say they can't advise you of that. It's such a terrible customer service experience. I wanted to cry out of frustration. I'm hoping the bank allows me to claim this as fraud.

Not to mention, when I did receive packages from them, they frequently included the wrong items, often of lower quality.

I purchased a sweater from this vendor. The material was cheap. It was thin, and you could see through it in places. The material was teased frizzy wool everywhere. I paid $42. With me a new vendor and it's bad it's one strike and you're out. You cannot give a bad review on the ASOS site. It will not let you do it. It wants you to put in a nickname, but if you do that name is always taken, so no matter what you put in it will not take it for a bad review. So if you want to lose your money and don't care about what you're going to get, go ahead and buy it from this vendor. Just remember you were warned. Why do you think it only has 1 1/2 stars.

I've bought from asos.com for 12 times since Sep 2013 to 2014. Female from Malaysia. Out of these many times only once have my delivery gone missing most probably due to local delivery or misplacement. Usually it takes about 2-3 weeks to arrive to Malaysia. After 5 weeks I didn't receive this particular order. When I wrote to asos customer service, they offered some advice to check with the local delivery. When I was sure that I knew it was lost they refunded me and also gave a 10% discount code for next purchase.
Overall I'm happy with my purchases as the quality of products are good and they always look true to image online.

As company you should inform that if you purchase a product from Canada you will be charged 70$ By custom for 160$ worth of products, i got told by customers service to contact custom before purchasing any product from ASOS. This will be my last purchase and I will make sure anyone else I know does not shop with this company anymore. Horrible company and most of all horrible customer service. If you're from Canada be careful purchasing product above 100$ because the product will not be delivered and you would have to go to post office and pay a ridiculous amount for your product. Be smart this company isn't worth paying 70$ custom fee for 160$ worth of products.

I've ordered here four times each time my package comes within 4 days and that's with standard shipping. They have really cool stuff that is more fashion forward than what everyone else is wearing. I ordered two really cute bags, a huge knitted scarf for the winter, jeans, two pairs of shoes that I love and a couple others I don't remember at the moment. Everything is of good quality. The only bad thing is some stuff is a bit pricey but if you scope enough you can find awesome deals and some things worth splurging for. I would defiantly recommend this site!