How I wished I had read these reviews prior to ordering from this horrible site. It was my first time ordering from them and they sent my stuff to the wrong address! Never bothered to notify me, yet sending me advertisement all day on my email. When I contacted them, they were rude, non apologetic and told me I would need to reorder and pay for express shipping to get my items by the date of my event. As if I would ever order from them again!

We ordered shoes for a Halloween costume, paid expedited shipping and they sent the wrong size! I was able to chat with a "customer service" person named Mendijoy but they refused to fix the problem even though it was their fault. They said I had to send the shoes back and do a regular refund. They also couldn't guarantee I would get the correct sized pair in time. Total BS! Please do yourself a favor and do not bother with ASOS pay a little extra and buy something worth your time!

Ordered a pair of shoes, size 9 -- They gave me US 7.5 Okay, mistakes happen, so I ask for a replacement pair which they sent a week later... And were ALSO the incorrect shoe size (again).

Their rep mohammed tried to call me out and say that I got what I paid for -- claiming that the shoes I ordered were actually US 9 and that I should have read the sizing guide.

I had to show him a photo of the actual shoe label saying that they were US 7.5, and their rep mohammed seemed upset about being corrected and now I will get a full refund and have to waste my time sending these shoes back to them.

I have read reviews that they "never received the returned shoes" even when the post office confirms they received the package. I'll update this post if I get my money back -- if not, don't be a sucker like me.

Unhelpful, incompetent customer service. Don't have the ability to file a basic lost package claim. I sent out 4 returns via UPS (3 Amazon, 1 ASOS). UPS managed to lose all 4 of them. When I reached out to Amazon about it, they could instantly look it up in their internal system as lost packages and refunded my money in under 15 minutes. ASOS, on the other hand, did not have any information, could not look anything up and dumped all the responsibility on me to find a solution and file a claim. Despite being told (many times) that UPS themselves told me that ASOS would be the one filing the claim. Customer service was rude and patronizing. Never coming back here again. While I am not the biggest fan of Amazon, as a customer, i can say without a doubt, Amazon is going to crush you as a business in the long term.

My fiancé ordered a dress recently for a wedding from ASOS. Dress took awhile to arrive which I initially didn't mind at all. It being a busy season and all, when I received the dress it was the wrong dress all together. I went to get ahold of asos but there is no number you just get to message back and forth with a customer service rep. I was told that I need to return the address and they will issue a refund in 2-3 weeks. I leave next week for this wedding. ASOS was completely no help other than basically saying we'll get you taken care of when we can. Don't recommend using this company due to the fact if they make a mistake it's on YOU to fix it.

Before ordering the coat, I specifically checked whether I could return it to the store if it won't fit. It said "free delivery and returns". When I received it, it turned out to be too small and of poor quality, for which I paid $89. As I wanted to return, it says it is not possible because it was a final sale. But they just fooled me. Moreover, now it costs less and I can't even return the difference of price. There is no communication for customers except chat, which does not help. Don't buy anything from them.
Перед тим як замовити куртку, я специально провірила чи зможу я повернути її вразі якщо не підійде. Там писало безкоштовно доставка і повернення. Коли я її отримала вона виявилась замалою і поганої якості за що я заплатила $89. Як я захотіла повернути, пише не можливо бо це був final sale. Але вони просто мене надурили. Тим паче зараз вона коштує дешевше і я не можу навіть повернути різницю. Немає ніякого зв'язку для клієнтів крім чату який нічим не допомагає.

Worst experience ever

When making an order I have applied a promo code of 17% discount, some items didn't fit so I shipped them back. ASOS received the items but then deducted the amount of the discount applied to the full order from the single items! So not only did I pay for the shipping, Asos got back the items and I received only 10-20 % of thir price that didn't even cover the shipping! Unfair! Will never recommend to anyone!