Not only did it take two weeks to get my item, I was sent the wrong item and refunded much less than I paid for it! So basically I had to pay for their mistake and have no recourse! I will never buy from them again!

I've placed 2 orders with them and the first one didn't get shipped in over 2 weeks and the second still hasn't been shipped in over 3 weeks. They're blaming the pandemic for the delays but every other retailer I've ordered from has had no issues with shipping. Avoid this company at all cost.

I've spent hundreds of dollars on ASOS and I will never shop there again. Whether it be their hoodies that seem to lose their quality after the first wash, shoes where the sole literally comes out after a few uses, or jeans and shorts that are a bad material and fit awkwardly... the list goes on. I can only pray that fast fashion sites such as ASOS die at some point in the near future.

If you want cheap, good quality, you MUST check out Uniqlo instead. I don't have a bad thing to say about that brand in terms of quality and affordability.

I have shopped online from multiple different websites and ASOS has by far been the biggest disappointment to deal with.

I ordered a t-shirt on december tenth and get an email saying that it has been sent out a few days after.

It is now January 8th and still no package. They told me that it would arrive before or on the 8th and at first I thought to myself that there is no way it would take over 20 days after my order to arrive, but I was wrong.

They provided no tracking number which makes it impossible to know where the f*** my package is.

Now all I can hope for is to wait another few days to receive the package, or get a refund. The worst part is that they wont even reply to my emails.

As good as their clothes seem, it is not worth the hassle to deal with this company.

Will not shop here again.

HORRIBLE experience. They sent me the wrong size. I sent the item back and had to pay for shipping + custom duty both ways and NEVER got refunded for ANYTHING. I've been sending them emails explaining my situation and asking for a refund and attaching my receipts. I got a couple of polite replies that they would... consider it. I guess they decided NOT to compensate for the wrong item or my expenses around shipping. Wow, how can a company of this size conduct themselves in this manner and still have customers. Please be aware you might be next. Never again will I buy anything from them and I tell everyone I know. Shame on them. I long for a more honest and accountable world.

Ordered a few dresses. Poor quality and none fit. Sent back via UPS label from ASOS. 4 wks no refund. No phone number to call. Chatting with clueless customer service reps wasted 4 hrs with no results!

My experience has been really disappointing. I was charged high cost for customs whereas it is mentioned on website that orders below $150 cad will be free of custom charges And customer service was unable to help me and kept telling me to contact local customs office and find out why I was charged when they should have directly contacted their courier provider and helped me out. I had Very bad experience and will make that I do not recommend ASOS to anyone and also make them aware of what happened to me.