I supported ASOS for more than 9 years but I finally removed the app on my phone and I decided to blacklist ASOS forever!
I just can't stand the delivery anymore. Skynet is the worst courier service in the whole wide world! I live in Hong Kong and skynet hired a lot of unprofessional couriers. They don't speak Cantonese and barely speak English. They always lie about they tried to attempt to deliver but no one's home. Actually they never come and they didn't even call! They always like that for weeks. Then the hotline is always engaged, I leave voice message but they never return calls. Ok I write them emails and sometimes they reply but sometimes they don't. When I finally get a hold of a staff but the staffs are terrible. They don't believe what customers say, they refuse to help at all. At last the parcel would return to ASOS. If I m lucky, my parcel came late like a month! I also wrote to ASOS to raise my concern but they just "apologised" to me and did nothing about it!
I am fed up! Bye bye ASOS!

If I could leave 0 stars I would, absolutely sick of this company being $#*!.
If my order does not arrive due to the incompetent courier ASOS uses ( HERMES surprise surprise), I should not have to spend a whole day chasing ASOS and the courier around to fix a problem that is now mine- Asos should automatically refund or redispatch my order. The customer should not be made to fix the problem. I will be taking this further. Absolutely FUMING.

I never received my order. ASOS blame FedEx and they say there is nothing they could do. They will always say give more time for delivery.
Never ordering again

Today I made a purchase with a promo code. Immediately after the purchase completed I noticed it was shipping standard and not express as I had indicated. I engaged chat, which is the only option available b/c unlike the thousands of other online shopping services, they don't have a phone #. Okay. So, the first customer rep said I need to wait an hour b/c my order was "not in the system", and then chat back. I did so. The second rep I spoke to was so rude and robotic and just keep quoting policy without any concern, saying I "missed the cancellation period." What?! I only missed it b/c of what I was told earlier. Then she started blaming me for entering the promo, but not "claiming it properly", and hung up on me mid-chat. I spoke with 3 customer service reps, and only the third was helpful, but by that time it was too late to do anything. This seriously can not be how ASOS treats customers. They couldn't even handle the most basic inquiry. There was literally nothing that could be accomplished. I have no clue why they even have a customer service system. You can't speak with a live person. You can't CHANGE ANYTHING, and the only thing they can do is cancel your order, oh, but only in the first 5min to an hour!... great selection on ASOS, but worst customer service ever. Be careful before you purchase anything, you will get no assistance what-so-ever.

I have been an ASOS customer for a long time, have always paid quickly/automatically and ordered a lot. Now a delivery was delivered to the wrong address. Allegedly I was to blame because I had chosen the wrong address. Well, I think it was a technical error, because before it was delivered correctly. But even if I was to blame. Before the package was delivered, I asked ASOS for help. I told them, but they tell me that they can't do anything. So I try to reach the shipping company. Very difficult, I could only do it in writing. I also asked the driver not to deliver the parcel by notice for delivery. The parcel was delivered anyway but not to any person. The parcel was simply put in front of the door of the wrong address. I don't know who lives there, I could write a letter at most, but I don't even know the name. Well, the answer from ASOS "We can't help and we can't give you a refund. With the next order I should simply pay attention to the correct address or check again better. Now they have lost a regular customer. I think this costs ASOS more than the approx. 70 Euro order value (value of goods much lower).

If you want to donate money to this company, just shop with them! You will not hear back from them (they purposely make it impossible to reach customer service by redirecting you to FAQ until you hit a brick wall and can't move forward to customer service) if you want to make a return which is going to be 70% of the time no matter how careful you are. I ordered 10 items, returned 7 (quality on the website does not match the actual apparel and sizing is not consistent) and NEVER heard back from them.
Why do you think you can't reach customer support?
Why do you think they don't have reviews in their clothes directly from their website?
Why do you think they don't have a direct contact through email or phone number?
Because it's part of their plan to take peoples money immorally and peona legally because they can hide behind it, if this company isn't a scamming company it's pretty close to one! Be very careful and give your money to other companies that will not try trick you. I rarely, rarely, and when I say rarely. I mean RARELY write reviews so this review should really be taken into consideration. Negative 5 stars if I could, they kept my money what the heck! Ig im lucky, in poor conditions held with asos, I even got my items as a lot of people never did.

Fraudulent activity. Withdraw from a business checking account without approval.
Customer service refused to solve the issue. I filed a fraudulent activity against this company.

Worst system ever, the only good thing is the authentic products, this company surprises their client with new stuff in every purchase the client makes

So, Tried to place an order with ASOS following them sending me a 20% discount code... did not work on their system and concerned re items going out of stock, so placed order and messaged them to ask can they apply 20%... answer no... asked for someone to look into as surely can see my perspective... answer no. Later tried it and discount code did work, so clearly their system issue. Still no one interested in this. I said I would therefore send order back and replaced order... code stopped working again... they offered me a 10% code instead!? How is that fair? So now I have 2 orders on the way, one with 10% discount and one without. Orders BOTH RECEIVED IN ONE BOX WITH NO INVOICE... 2 x socks packs were both wrong items in both orders, 1 shirts big hole in them, 1 missing item all together... tried to get help... TOOK 1 hour and 55 Mins on a chat to get them to refund fir 1 missing item ( still not done just said it would be) and get the returns labels... they told me to PUT BOTH RETURNS LABELS ON SAME BOX WITH 2 orders... I said how will that work as Hermes will have One parcel with 2 different labels on? Which do they scan? It will cause issues. ASOS said no it is OK... so I messaged the Hermes guy and he said I can't accept a parcel like that! Asked for a manager/ complaint to be logged at ASOS... answer no... SERIOUSLY, HOW WRONG CAN A COMPANY GET IT... answer THIS WRONG! Seriously dreadful... I have no words to describe it all... above just facts... At the end of the chat the agent advised me the managers are ‘ not capable' of helping... says it all really... neither are the agents...

NEVER shop from asos. Made an order 3months ago going to 4 they keep pushing dates keep telling me to wait. And still nothing. I have requested for my refund like a, million times and these people don't want to give me my money back. As a, matter of fact they are, acting like they are not seeing my refund message. NEVER NEVVVVERR SHOP FROM THERE OR U WILL JUST LOSE YOUR MONEY. There are plenty other more online shops far better more reliable and they deliver if anything happens they give refunds instantly

Customer with Asos for nearly 7 years
Order dress wasn't suitable so returned with their drop off got proof of returns
Paid for this item as had bank details but Asos said never received dress back plus order never went through, basically I was passed through approximately 6 people via emails and still never got this resolved. I sent in all proof of order and returns and nothing from Asos BEWARE of this as you can't even get to call or speak to management

I'm beyond annoyed and disappointed with ASOS! They don't deserve even 1 star!

I wanted to return an item that a friend bought for me. I made a return label under my friends name because he bought it. Any respectable company includes a return label right in the package so you have nothing to worry about but clearly not ASOS.
I don't have a printer at home so I had to go search the city to find where to print this label. Then I contacted customer support and turns out it had to be under my name so they had to issue a new label because there is no way to change it on your own. I had to go somewhere print it all over again.
ASOS claims they work with DHL. However, when I went to DHL they simply told me they don't deal with ASOS returns so that must be a lie on ASOS' part.

I then went to the office of the shipping company that actually delivered the package and they too don't work with the returns! One kind lady told me I needed to call another delivery company that doesn't even have an office and they had to come pick up the package. It took a lot of arrangements with that delivery company because they didn't believe me that ASOS knew I am going to make a return? Whatever that means. So after all the blood, sweat and tears I finally made a return and hopefully it'll reach ASOS!