ASOS is a UK-based online fashion retailer founded in 2000, originally as As Seen On Screen. Headquartered in an iconic art deco building in Camden, London, it offers a wide range of clothing, accessories, and beauty products, targeting young adults globally. ASOS has a strong presence in the online retail market and emphasizes sustainability through initiatives like the ASOS Responsible Edit.
ASOS has a rating of 1.6 stars from 1,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ASOS most frequently mention customer service, post office and next day. ASOS ranks 377th among General Apparel sites.
This site is exceptionally wonderful. Everything about it is great; prices, range of sizes, clothes, and free shipping. But the only thing I do not like about this site is that it takes sooooo long for them to get your returns back. It took them a whole week to get my returns back. Then depending on your bank it took them an extra 6 days to refund me my money. But other then that they are a great site. I wanted to send my mail as priority, but they encourage you to use the original packing, which makes perfect sense. Makes it easier for them to refund you your money... love this site still wish returns were faster with better options.
Long story short. I received the wrong item 3x in a row, still waiting on the correct size. Spent numerous hours talking to multiple customer service reps and was not offered any sort of compensation or token of appreciation. Worst part is I paid extra to become a Premier Delivery customer. Btw their chat customer service is THE WORST!
Tried on a dress after purchase and my skin was turned blue, first place I noticed was on my pregnant bump which obviously scared me as I didn't realise what it was at first then noticed it was all over patches on my body and label of dress. Obviously unsafe and take no care of their products. The dress itself is an Asos label.
I'm writing this review because After reviewing the previous reviews I can purchase Anyvitem from them. They wanted 73 dollars for a dress but I refuse to be taken
Thanks reviewers for leaving your review.
I ordered a Ted Baker dress that I had been searching for for months. They sent the wrong size so I contacted customer service to request an exchange. Instead they refunded my money and said the dress is out of stock. The problem is, I would rather have kept the wrong size they sent than not have it at all, so I asked if they could cancel the refund because I wanted to keep it. They said they can't and that I have to return the dress even though I can't purchase another in the correct size. It was a terrible experience because I feel I'm an honest person and would like to pay for the dress. So now they're out $130, because I'm not returning it. All they had to do to prevent this situation was inform me the dress is out of stock and ask if I would like a refund or if I would like to keep the dress, but I guess that's asking too much of them.
The time of sales is my favorite one, usually it is about holidays, of course, because such marketplaces as Asos create very tasty discounts on trendy attire.
Not only can any person shop here classical shirts, shoes, jackets and whatever, but also have an opportunity to get some gifts for closests. For instance, I shopped here Calvin Klein wallet as a present for my father. The shipping was as usual seamless and fast. Well... not really-really fast, but certainly according to the information stressed on the site.
Both men and women can find something up to their tastes, and it's the best way to buy clothes not going out.
Canadians beware:
Do not shop at Asos. You will not be able to get your refund from customs as thier website states if you choose to refund your products. You will only receive refund for what you purchased. I paid $613 in customs fees and have not been able to get anything back despite all efforts. No help from Landmark global or Asos.
Your request WILL be denied as Landmark global (the courier they hire to ship to Canada) does not respond to any requests for documentation you will need to obtain your custom refund from thr Canadian Border Service Agency (CBSA).
Terrible company! They should be using another courier but clearly do not care about any of the Canadian customers enough to do so. CBSA mentioned they have so many unresolved or denied cases due to the fact Landmark/Asos have not helped canadians produce the customs documents (proof of import and export) required for them to provide the customs fees refund.
Just shop somewhere else. Not worth it.
I ordered from ASOS for the first time a few weeks ago. My shipment was supposed to be delivered a few days ago. When I inquired about it, they said the shipments aren't trackable. And the girl REA just left the conversation when I told them that their customer service sucks.
Avoid this scam of a company. I will be calling my credit card company for the refund.
First they sent a fake tracking number, then the product didn't arrive, sent a new tracking number that hasn't been updated in 4 days, product still hasn't arrived, they refuse to refund my money. This company is completely fraudulent and a scam. I have the emails to back this up
I ordered 4 items at Asos. And 2 of them were wrong items. It is a loss of time, to send the items back... and you only get refund 10 days after they received the items!
It is inadmissible to experience errors like those.
I don't recommend ordering from them!
Answer: Hello Em, Yes it is true. The site has very poor delivery and customer service. I do not recommend it.
Answer: Doubt it, I don't think they sell any knock off's. Depending on the print you got, some of them don't have stripes. Hope that helps.
Answer: No. They will find 101 reasons to screw you out of your money
Answer: No. If anything it has gottten worse.
Answer: Look, as I wrote here I shopped with them many times and I was never disappointed. I don't know where you buy from, but I live in Italy and it doesn't take more than 4-5 working days for them to deliver the package. If you're concerned about the quality, well, it's not really top-notch, but considering the price it's really good (you can't expect Max Mara quality from a shirt you paid 20 euros). As for the fit be careful because those are UK sizes and they are definitely NOT vanity sizing! Meaning: when you read "model pictured wears UK 8" you may think "they're lying, she's clearly a 6" but they're actually not in most cases. I have a body similar to that of most of their models, I ordered size 6 twice and it was a tiny bit small. So size accordingly. All in all I trust them and I like their product. Perfect low-cost site to shop from online.
Answer: Complain about Asos through the Retail Ombudsman, if more people complain about companies like Asos they will have no choice but to improve their service to their customers.
Answer: Your only option with asos is live chat. I used it just now and also a few days ago and it worked just fine. They solved all my issues. Chat is the only way to contact.
Answer: You have to be a careful shopper. Check the fabric content! I just purchased Is 4 pairs of cargo pants. Same style, different colors. They are 100% cotton and excellent quality. I also purchased things by topshop and free people on this site. Asos has its own brand but sells others. Returns are effortless so I don't know why so many people are complaining. I have very high standards and they haven't let me down yet.