AT&T

I was offered promotional deals when I signed up for an att account over the phone. I did not ask for any specific deals and I would not have signed up for att on the spot but the deals that were being offered were great so I did.

I haven't received any deals and the monthly bill I pay is higher than what I agreed to

I've spoken to 40-50 reps over the phone and I have nothing to show for it. I can confidently say at this point that the original sales rep made a mistake when offering these deals. The resolution that att wants me to accept is that I was lied to and they're not going to do anything about it.

I said that I should be let out of my contract on the grounds that I was told complete lies in order to sign-up and I was notified I would have to pay a penalty for breaking my end of the contract if I choose to go that route.

I explained my situation to so many reps and most of them saw where I was coming from. But they were not equipped to deal with a situation. Some guy lied to me about a bunch of awesome deals and they are not equipped to troubleshoot that situation. They can just pass me to the person and they never have to think about me again. No Accountability

THE RESOLUTION THAT AAT WANTS ME TO ACCEPT IS THAT I WAS LIED TO AND THEY'RE NOT GOING TO DO ANYTHING ABOUT IT

Rescheduled my appt without explanation
Didn't give a reason just rescheduled appt at last minute and now my child has no wifi to do homework

This is yh worst service I've never had in my 35 years on earth my bill was never what it was said it would be if they ever approach you about service run it's all a scam they're overpriced and underserviced I was trying to change my service back to who it was before they conned me into getting their service and now they want me to pay $2,600 for 3 months of service and I've already paid $600 into this phone bill now I have to just take the loss of my phone number that I have had for years before they conned me into getting this service when they came out to my home when I was getting my internet installed they got these crooks on the street signing people up for phones and when you call into the service center they act as if they don't know nothing about what the people told you in regards to the phone bill they act like they're helping you lower your bill when it's still over the amount you were told that you were going to be paying they told me I will be paying $160 every month my bill came back at $500 I call in they talk it down to 275 and I'm supposed to be happy with that just horrible horrible provider I wish I would have read the reviews from all the other people that have a similar experience before I transferred my phone number to them

I have been with AT&T for years and everything is fine until you need anything. This time I was just trying to trade in a phone for a new one. I was very clear that I did not want any extra features or add ons. I even referenced my last experience with the AT&T in New city where I was just getting my partner a new phone and was very clear that I wanted the price to stay the same, yet they put me on the most expensive plan.

When I asked why my bill was so high, they said it would go down on the next bill. It wasn't until the 3rd bill that they finally told me that I was on the most expensive plan and that it was my fault for not reading the contract. I had spent an hour with this rep and my only request was that my bill stay the same and they just disregard me, lie about what they are doing for 3 billing cycles, then I can't get a refund because I still 'used the 3 billing cycles of service' and of course all of this is 'policy' so they can't do anything about it.

Back to my most recent experience, this guy seemed very nice and I thought he explained everything clearly, so either he was not trained properly and did not know about these additional fees, or I was lied to again. I understood that my phone needed to be mailed off to do a trade in and that once they had it, it would pay for my phone. Instead, they sign me up for Protect advantage, which I did not ask for, and my phone did not cover the cost of my new phone, like I was told it would, and I am only getting an additional $10 off my bill every month until the credit is gone, which is not the full phones amount.

I am done hearing about policy and technicalities. I will not be purchasing phones from AT&T anymore. If it wasn't for the fact that this issue only happens when I need a new phone I would leave AT&T all together. I hope this is just a case of poorly trained employees, because the alternative is that they make setting up your phone a long and exhausting process just so they can slip as much in as they can and then blame the customer and hie behind 'policy'

The most scammer company and lack of work ethics are all deceiters who take advantage of the customer's trust, they work terrible

11 months ago my husband died suddenly. I called att to separate mine & my daughters phone from my mother in-laws family plan. It took 6 hours and 4 phone calls with att in order to accomplish this, once I was released from that plan att had difficulty running my credit in order to give me my own plan, I was left with no choice but to go month to month. At that time I was very busy with the funeral, coping with this tragedy, and a million other very important things. I went in to the store to try and get help there, another waste of time. I have been on the phone with att and in 3 different att stores, trying to get this resolved. NO ONE has been able to help me and I have been paying $75 per month for prepaid service through att since my husbands death because att in entirely incapable of providing ANY effective customer service. I can not take my phone elsewhere because they can't figure out how to unlock. Ive been the phone and in the store many times, ALWAYS a dead end road where employees, after wasting countless hours of my time, have told me-I'm sorry this doesn't make sense, it must be a glitch of some kind. This is the most frustrating situation I have ever encountered. For almost an entire year, the most difficult year of my life, I have been in this hostage situation with att, and every time I try again to resolve it ATT wastes my time and does NOTHING. Everyone one of the employees I've encountered is baffled by this and basically says oh well, sorry we can't help you. How is it possible, in 2022, that a company as large as att can get away with this? My plan renews today and I have no choice but to pay the $75 for the monthly plan that I DO NOT WANT, if I want to be able to use my phone. My husband died of an undiagnosed heart condition, genetic tests shows that my daughter carries the gene and we have been back and forth with many cardiologists-i need to be able to communicate with her doctors, I need my phone to work. This is a hostage situation and att is the absolute WORST company with utterly useless customer service that has done nothing but waste countless hours of my life and leaving me with zero options.

If you have a warranty on an AT&T phone, good luck ever trying to pursue that warranty. I believe it is just a scam. My phone wouldn't use data for accessing the internet. The supervisor, Michael Cruz, at the AT&T store near Valley River Center Mall in Eugene, OR couldn't get it to work so he submitted a request for a replacement phone under the warranty. After a few days when I didn't get another phone I queried the system and found out the warranty request had simply been cancelled for the reason they didn't have a replacement—they didn't notify me, they just cancelled the request and I assume they were hoping I'd give up. I went back to the AT&T store and the next person that helped me tried again to submit a request for a replacement phone. This time I did get a replacement phone, but that phone didn't work either. At this juncture, they had charged $182 to my credit card to ensure that I returned my non-working phone to them. The new phone they gave me kept rebooting itself even while I was talking on the phone or while it was just sitting idly on the table. After working with AT&T both in person and on the phone, I decided to just buy a new phone myself and forget about the warranty. I just wanted and needed a working phone. I sent the phone they had sent me back to them using the label and packaging that AT&T gave me for the return. After 2 weeks, the status for tracking the return just showed it was "picked up by agent" three days after I had mailed it. The $182 had not been credited to my credit card. I spent 3 hours trying to contact someone at AT&T to get this money back. Their phone menu just put me in an infinite loop and I had to drive to the AT&T store to actually talk to someone. Of course the AT&T store said they couldn't do anything about it so I asked them to try getting someone on the phone. It took them 10 minutes of going through menus to get to a person. I was finally told that it would be 60 days before the money was returned. I have just finished filing a dispute over this with my credit card company. Basically, they think they can keep my $182 for over 2 months for sending me a broken phone. Their system is, at best, inept and, at worst, simply fraudulent.

This is the worst Cust Serv you can get. We've called about 25 times. 2.5 hours to get credits. Dolts

The worst company ever.the service is a spam. Always something with them.The costumer service is terrible. They never help you.

I've been with AT&t for several years the only reason I am is because they have fiber. But from day one they have screwed me. I signed up on the Internet they said if you signed up on the internet you get a gift card well when it was time for me to get my gift card but the ad was nowhere to be found so they screwed me out of my gift card first now they come and dug my ground up and I'm without internet for 4 days because of something they did because they can't have a definition come out until Monday they don't care that I'm going to lose my license cuz I can't go to traffic school by my court date Monday. This is the second time this has happened where they've cut my line on accident or whatever not to mention they add services all the time to my bill that I never asked for like a home phone that they just add on my bill. And don't know how it happened or how I got it home phone. They don't got my yard and did something and now I have no internet because of them and I can't have no internet for 4 days because they won't have a technician available till Monday for something they did which is ridiculous and then all they're going to offer me is credit for a couple days which is what five dollars for a couple of days of no internet service that I've already paid for I didn't pay for it sometimes service cut my internet off when you feel like it and then leave me hanging. AT&t is the worst company ever do not get internet with them you will be sorry. I should have known when I had cell phone service and they did the same s*** to me. Crooks not to mention every time you call you can't get somebody to good English to explain or talk to you.

Since att took over my direct tv account, things are nothing short of a catastrophic event. You now must have a security number, a security code, a security question and an account number to access your account. These people are not able to identify my account with a simple phone number. They are not available 24- 7 as they claim. It is an absolute nightmare dealing with these folks, as you will be charged at every turn to reinstate your account as you were disconnected from their service because you cannot access their service from the internet because of arduous access procedures. BE PREPARED TO HOLD A LONG TIME ON THE PHONE TO DEAL WITH CUSTOMER SERVICE. AND YOU MAY BE DISCONNECTED AND HAVE TO START OVER. EVEN THEY have a hard time accessing YOUR account with their own convoluted, whipsawed, wrapped around the axle, access codes, security questions, various numbers, etc.etc. As a business owner, I would never, ever have such a complicated, misfitted, unfriendly, user system, such as att has. In the old days att was very highly thought of, and that high regard eventually was lost because of greed, power, and manipulation. I hoped with the New Att things would be different. They are not. Stay away from ATT, FIND SOMEONE ELSE TO HANDLE YOUR CABLE NEEDS, AS THEY ARE A WALKING VOLUME OF INCIDENT FROM A TO Z! ATT WOULD BE AN EXCELLENT CASE STUDY, FOR WHAT NOT TO DO TO KEEP AND ATTRACT YOUR CUSTOMERS!

Nothing but issues with AT&T since I was tricked into switching from T-Mobile to them... first off I use AT&T for my internet and called because service was out, the appointment was scheduled from 11 -1 so I took off work, instead of the service tech (which didn't show up till after 7PM that night) they sent their slimy sales person... he did give a good pitch, told me I would qualify for x-amount to include a first responder discount... so I made the mistake a switched... later they would not honor the 1st responder. My bill for my daughters and I was higher with AT&T but since I had switched and bought phones I stayed. In December 2021 my daughters moved to their father's and went under his T-Mobile account and I called and cancelled their lines and paid for their phones (2 lines)... flash forward to July and I am sick of AT&T and decide to cut my loses and go back to T-Mobile... I contacted AT&T to get the needed information to keep my number and they A** on the phone didn't know how to access it and told me I needed to try to find it on my online account (I'm in T-Mobile) then he stated how he didn't have time to stay on the phone with me and to call back if I found it... The manager at T-Mobile was actually able to help me get the number needed in about 3 minutes! Then I find out that they had continued to bill be since January for one of the phone lines (keep in mind I cancelled in December... so 7 months). I get a $400 bill for cancelling. I was going to cancel everything but had decided to keep internet and was told my bill would drop from $60 to $55... but was just billed $60... sure $5 isn't a huge deal but enough to tip the boat... Lesson learned was that I should have just stayed with T-Mobile where I never had any issues, always had good service.

DONT EVER USE ATT WIRELESS SERVICE! HAVE HAD PROBLEMS FOR AN ENTIRE YEAR!
TAKLED INTO A FREE PHONE THAT I HAVE BEEN PAYING BILL FOR SERVICE FOR THAT I HAVE NOT HAD!

I have never in my life experience such a horrible turn of events. I was first lies to buy the sales rep who obviously Had no idea what she was doing. Untrained and unprofessional as i have now found is ture for all att/uverse/wireless/direct tv employees. As it stands i have been transferred to several reps in each branch who seem to have no communication among each other. Simply chaos. I was blatantly lie to. I was sold tables with hot spots capacity. To bundle with my new Direct TV service. Apon receiving my tablets I soon understood that my tablets were useless because the sales rep sold me the incorrect plan that could not support the hot spot. I learned this only after a very frustrating 2 and a half hours with customers service who could not find any of my information. It would be another 90 dollars a month if i wanted to use my tablets. Pleased to learn that they were willing to cancel my contact do to what they described as "buyers remorse " insinuating that it was some how my fault. Never the less I took it assured that it was all over. Only to be sent an email a month and a half later, after no other form of contact about the matter, informing me my account was in collections. 3 AND A HALF HOURS LATER I AM ABSOLUTELY NO WHERE. Transfer after transfer no exaggeration at least 20 different reps. Hung up on 4 times and I am no where. Absurd. I find it very ironic that they have no problem billing me for service never provided. Teams of Untrained employees can not even verify my account let alone figure out how to resolve the matter. I will never in my life use any service associated with at&t ever again.

Honestly don't even waste your money or your time. Low data cap, $100 charge first time you go over, trpas you in contract. Horrible.

We were lied to and no longer trust AT&T.
Location: AT&T store
Mountain Home, AR
AT&T Representative: Sierra

👉👉Do not trust in this people 👉 Sierra, she lied to us and the store manager said didn't honor what Sierra offered to us 😡They lied and they never honored their promised unless you have everything on paper! Buyers beware 📣🚨

We changed our carrier to AT&T in October 2023. Sierra, promised we going to have $700 in credit for changing our services from Verizon and it could be apply to our bills or new phone. We said "apply to our bills".
We live 40 minutes from Mountain Home, AR, every month we drove to the store to resolve billing issues. They over charge our bill charge and NEVER apply the credit they offered. Today (2/2/24) beside drive to the store in Mountain Home we decided call customer service. It was a waste of time 😡 After two hours on the phone with customer service and the store manager… they asked if we have a proof on paper of what Sierra offered then The store manager said did not recognize this offer and customer service said, we were "misinformed" by Sierra
We were tired to be on the phone and expressed our intention to change to another carrier, so the person on the phone quickly send us the PIN "we requested" … wow! During 4 months and the two hours we spent on the phone today, trying to make this work and the customer service beside help us was fast to send the PIN so we can change to another company I can see they not care about keep customer

Just think in 4 months you drove off a customer all because we were lied too! I would give a negative score if I could.

Buyers beware 🚨

My phone was not delivered and when I called them to about the problem after that they said they will order new phone but they never ordered it and said to use another phone until the phone comes out but they kept on lying me everytime when I called and now it's already been 7 months and now they say they cannot do anything cuz it's already 7 months and the exchange time has been passed she was the store manager her name is Ashley of grand parrie store. Now I cannot trade in and I don't have the phone which I ordered they just lied me everytime they don't know how to work they just do one time business they make us in a trap now they are telling me to pay full amount of the phone which I didn't ordered they don't know how to talk to customers I am suffering from their mistake My bills are high and I am overpaying everytime I have 6 plan with wifi but they treated me as if I am using their service for free. They keep on adding lots of money without customer notice they are just a fraud.

Att customer service sux. They hang up on you. They don't care about people. BBB will be notified. You cant get full service