AT&T

I bought at and t service from Sam's club. They cheated us by quoting the wrong price. At and t is scam vompany

My wife and I upgraded two older iPhones at the AT&T location off of Green Oaks Boulevard in Fort Worth. Our first bill was shocking. Without ever even raising the issue with us, they added to both phones monthly insurance payments, and we did not want insurance. They also added without asking $6 per month per phone in "upgrade fees." We would never have authorized that either. And worse yet, I was promised when I called the central AT&T 800 number a $350 trade-in for my phone under my existing plan, which neither this location nor ultimately the central call center would give me AFTER I had already picked up my new phone and downloaded everything to my new phone. I say ultimately because when I called the central 800 number to ask for the trade in, the manager to whom I had been transferred first told me he could not to that unless I upgraded my plan, to a level that more than nullified the trade-in value. But he said he would give me a one-time $175 credit splitting the difference. I wasn't happy about that but he said it was the best he could do. When I called today to question my bill, I was told 1) the manager had actually had to request the credit and that it was rejected (without my having been told) and 2) while this rep could cancel going forward the unauthorized insurance and upgrades (I have to call back on 12/17 on one of the phones for the latter fee) he could not give me a refund. I have been an AT&T mobile phone user for years. This experience has really soured me on AT&T. So, I am afraid when it comes to dealing with AT&T and especially one of their "authorized" retailers, you cannot count on them to disclose the fees they are adding to your bill or to keep their promises. All and all abominable customer service for a long-time customer.

Switched to AT&T internet at $50 monthly and the monthly rate will never change along with I was suppose to get a $200 gift card for switching. Called the rep (45 days later) that setup this account and asked about the gift card and he said to check your email and follow the directions and we never got an email. My wife emailed and called AT&T about this issue and yes nothing but $#*!ing lies from these foreign answering service so called REPS. Tryed to call the REP that setup this and he is the one that came to my door in June 2023 and HE HAS BLOCKED MY WIFES PHONE NUMBER AND MY PHONE NUMBER. Spoke to another AT&T FOREIGN REP and she said all kinds of bull$#*! and tryied to give us a $50 credit. Here's what you (AT&T) can do with your credit,,,,up your CROOKED ASSES. This has been going on for sometime and just read the reviews. Just think of the low income families that really was depending on that gift card. You CEO's of AT&T should be ashamed if you are AMERICANS but I would say they are more likely DEMO$#*!S.

Easily the worst internet to ever grace the $#*!in planet. Horrible customer service. Not even a third of the service payed for.

ARRRGGGHHHH! Where do I begin. We had AT&T Uverse at over $180/month. After being approached by a local AT&T representative (Manager) to switch plans to AT&T Internet and AT&T DirectNowTV at a greatly reduced cost of $100/month. After 3 billing cycles and actually paying more than twice as represented, we were told "we didn't mean to lie, we had a quota to make!" Talking with a supervisor of AT&T Customer Service, they responded repeatedly (1 hour and 34 minutes later), "We understand how you feel. There is nothing we can do." I sent the supervisor a picture of a promotion for AT&T Internet + TV Combo for $89.99/month I just received in today's mail. Her reply, "AT&T cannot honor that promotion." We were lied from the beginning, the manager confirmed the lie, the Customer Supervisor confirmed the lie and her lie. DO NOT buy AT&T. AT&T admitted to lie and will do nothing to correct the lie, EVEN with a printed promotion in the US mail. WOW! There is no excuse. I cannot make this up. DO NOT EVER USE AT&T. A corporation who lies admits they lie and will do nothing to correct their lies. NEVER AGAIN!

I signed up for internet and a rep came to assist well while doing so he advised me that cell phone service with at&t would give me me more discounts an lower my internet service I asked how much phone service would be he said 65.00 well that was a lie he also said I wouldn't have to pay an activation fee that was incorrect. After porting from Verizon my phone wouldn't work on there network properly so I was told I would get a free phone in February that didn't happen because I use my phone for business so I had to get one of there's thinking I could return the one I got when the new ohone came so I would have service none of what I was told or thought worked out. I am leaving this company as soon as I pay for this phone don't be fooled by these ppl the only thing that works or was true is the internet service I am so disappointed an unhappy now I am paying 95 dollars for a phone an phone service when my old Google pixel was paid for an should have worked on there network but they claim it was listed as a 3G phone when with Verizon it was a 5G I think all this was to make me get a phone from them an pay more money in the end very untrustworthy company.

My family bought 3 iphones 14 pro, 2 of them I trade in at a discount bill, in one as an trade of 350 in the other trade of 800, the value of the lines will be 34 usd businesslines per line plus a line 5uds (difference in the trade in), another line plus 18usd(trade in difference), another line 30usd(no trade in)… well then the nightmare started my phone was not activated, my daughter's phone was not activated, I call to inform the call center and without my permission they change my plan, after we found this out in the store also they take our old phones and don't gave us credit for the trade, my account came after 2 months very high and i was complaining about this since we bought phones, my account yesterday was 359 in my account the taylor manager know about the problem for more than months he said he will solve it but nothing happening also his promise was a plus 150 dollars credit in our account extra also nothing happening sorry put we regret a lot to choose at&t in this store i must choose tmobile who offered me almost the same, 20 usd different only... now I'm not happy at all I feel this a lie for me and I feel injured to pay for this amount, this bill is a big financial problem for me i get charge 348,53 and he said there's nothing he can do. What can I do? They style my 2 phones that I send to at&t and I have nothing of them, no credit 150 as a promise, no credite from my old phones … i whant my monney back. Store att sunrise Florida manager Taylor. This pictures but show a business lines that is supposedly cheaper.

Charlie Vicks is very professional and nice personality and great attitude. She is Awesome.
I wish her a great xmas.

I called customer service once again in regards to our bill we just paid our bill today 9/24/22 at 1 pm, around 3:21 pm I get an email saying we have exceed our GB plan. I'm on the phone with the Rep. I inform her that our bill cycle is the 22nd, just two days past due as well we can't access of at&t app. She is bringing up a past bill from July 2022, I lost it that was a bill that's already been paid. I told the Rep that we are in Sept. Not July as well what you have on your screen isn't reflecting what's in my email, I'm calling for 9/24/22 that was paid for at 1 and receiving an email at 3:21 for late charges. Now she is talking about my 3 cell phones that is do on the 6th of every month, I just can't at this point I cussed her out and their whole as team IDIOTS $#*!S. (HOME INTERNET OVER CHARGE AND LATE FEES). I will not be apart of helping pay for your fiber internet every month we are getting late charges I can't wait until yall are boycott and out of business. Cox and t-moble here comes ol' faithful I never had an issue with them I'm mad at myself for leaving wanting to try something new. I will not be curious George ever again. I know I have a brain and not just air in it. This is even pointless making millions will soon come to an end you greedy devilish gremlins.

I am writing from a long term veterans home in Fayetteville Arkansas. Our internet is down and AT&T won't help.

AT&T really did a number on me. First of all n March of 2022 I was told by a sales rep that he could give us free phones (in my gut feeling I knew that was a lie). I kept asking him how. He called himself explaining this fakeness to me. So I believed the lie. So before all these shenanigans a month prior I had gotten internet with AT&T. I had left Tmobile, HUGE MISTAKE on my part. I was with Tmobile for years. I just thought I could get a better deal somewhere else. I've been in torment ever since I've been with AT&T. I hate AT&T with all my heart. Well, getting back to my story on how I got tricked by AT&T. So, all of our phones was paid for prior to me buying phones from AT&T. I had paid off our phones with Tmobile. With Tmobile I had purchased a Samsung Galaxy 10, $999.99. My 2 daughters had XS Max, $1000.00 x 2. All our phones was paid off. These were very expensive phones and nothing was wrong with them. So the AT&T sales rep promised great deals. But we didn't get great deals. All we got was very expensive phones starting payments all over again. I got a brand new Samsung Galaxy S22 Ultra $1,199.99, my girls got Apple iPhone 13 Pro max $1,099.99 times 2. My bill goes up each month. I'm paying anywhere between $365.00 to $400.00 a month. With Tmobile I was paying $120.00 a month. AT&T customer service sucks. I didn't listen to my instinct. I listened to the hype of the AT&T sales rep. Oh yeah he said that he had to take my phones that I paid off myself so he got excellent paid for phones. He got a Samsung Galaxy 10 that I paid off and 2 iPhone 13 pro max that I paid off. AT&T ripped me off. So my question is why did I have to give the AT&T sales rep my paid off phones? After I pay these phones from AT&T off I'm returning back to Tmobile proudly. Tmobile please forgive me for leaving.

What a nightmare! Purchased two phones in March. Paid service fees and activation in store. Signed up for service for two phones and insurance on both devises. Got my bill and saw they were trying to charge me the activation fee again along with $70 dollars in other misc fees that no one can explain to me. My bill is $341 for two phones? Called customer service, nothing accomplished. Went to the store and spoke to Trevor the guy Who originally signed me up for everything. He sat there patiently with me and billing on speaker phone. Supposedly fixed everything. Left went home. I'm a kayak tour guide. Over the weekend my phone fell in the water. Called AT&T to get a replacement. Was directed to their third party insurance company. The third party pulled my account and told me "you do not have insurance on this devise". They directed me back to AT&T. Called AT&T and get the automatic first response of "your account has an excessive balance". I just supposedly fixed all that Friday and made my payment $130. Please note I've already made my first payment in April for $135... so this isn't a case of skipped payment. I have been hung up on several times and sent to the wrong department when asking to speak to a manager. They refuse to let me speak to a manager. I have spoke to Miguel, Tiara and Raina. My daughters phone now has no access to cellar data and I cannot process the insurance claim because the third party shows I do not have insurance. I have called 15 times today trying to resolve the issue. It still is not resolved! I am so incredibly disappointed with AT&T and strongly discourage anyone who is considering going with their service. I am now going to cancel my service completely and go somewhere else. What an awful inconvenience to have to get all new devises, transfer all our info and reverify all my accounts for personal and work on the new devises when I just did it all in March! This was an all day horrible experience and now I have to do this again tomorrow.
I have attached pictures of my calls. Such an unprofessional way to treat customers.
Let me add they have now put the 4 device insurance back on my account. I only have 2 devices. This was done with out concent for the second time.

They leave you on hold, have a horrible phone system and charge you a $100 for installation even if it's already set up for AT&T!

My dads phone brock easy he was lening on it and it brock just like that the people oh did it did not do a good job that did a very taky job

Here's an update to my original review... just when I thought the experience couldn't get any worse... IT DID!

I cancelled the service and it was uninstalled on July 5,2016. Now, here comes the bills. In August I called and was assured the account and bill will be cancelled. Interestingly enough, I was also told the account was kept open in case we changed our minds. Nice move for unhappy customers!

Anyhow, a month goes by and here comes another bill with late charges. I called today and was told the tech that uninstalled the system did not issue a cancellation after the uninstall and the only way they could cancel is if I provided the "safe code" that we set up for the account, it was a requirement in their process to cancel. Heck, how are we supposed to remember that when we had the system for less than 14 days? Plus, your own records state the system was uninstalled July 5 so why are you billing me for something that we don't have? How about telling the errant tech to finish the job by issuing the cancel that he should have done back in July? (I had documented the name of the agent I spoke to in
August who assured me the account and bill will be cancelled, and was told they would review this with him). As I could not recall the "safe code" I was told I MUST go to the AT&T store with two forms of ID to get the "safe code" and then they can cancel the bill.

I asked to escalate further and was told there is no phone number for that, or email, send a letter to AT&T Digital Life, Inc., P. O. Box 2682, Norcross, GA *******. Yes, I am past the
Boiling point.

I will go to the AT&T store, recite this whole episode once again, get my "safe code" and ask one question: On my AT&T cell phones and my AT&T Direct TV what is the contract end date and early cancellation fee?

I HAVE NEVER BEEN FACED WITH SUCH YAPPIN BEFORE. YOU YAPPERS NEED TO SHUT YOUR YAPPIN BEFORE I YAP MY WAY INTO YOUR MOTHERS GRRRR 😡😡😡🥵🥵🥵🥵🥵👹👹👹👹👿👿😈👿👿👿🖕🖕🖕🖕🐺🐺🐺🐺🐺🐺🐺

The AT&T Kiosk inside BJ's wholesale club is not what the claim it is. I am in the store trying shop when a representative stopped me starting off friendly and making a great sounding offer-if I switched to them. While politely trying to walk away from them I said their has to be a catch to get a reply "no catch" if their was a catch BJ's would not allow us to sell in the store! Well guess what, that statement was wrong. Even after my hesitation the AT&T representative was super pushy and against my better judgement I ended up reluctantly hearing them out. I asked multiple times if I can change my mind and he said yes anytime within 30 days. So I left the store very uneasy about my choice but knew (well according to the representative) I had 30 days to cancel if I changed my mind. I decided I wanted to stay with my current provider as I am happy with them and getting more benefits than I would if I switched. I went back to BJ's a few times to find the kiosk empty and no AT&T representatives to talk to. I then remember them saying you can go to a store if i needed help. Well it turns out, the promised 30-day return policy is a joke and is basically a complete lie. Trying to get any help or any correct consistant information is non-existant. One store told me I had to go back to the Kiosk at BJ's, another store told me to call customer service.I tried calling customer service and was told I they cannot do anything for me and I cannot return the phones, despite what the AT&T representative told me. I got the run around by being told to go to a store then back to the kiosk and to an extremely unhelpful customer service representative that refused to put me through to her manager. Now I'm stuck with these phones they are saying I can't return, and i am feeling forced into a service i do NOT want. I have never dealt with a company that provides such false and misleading information.