AT&T

I have been a customer of AT&T for many years. At the end of April, I began to experience dropped internet connections on a regular basis. Often the connection would drop after 2pm and resume after midnight. AT&T said it would be a week before I could get a service technician. The service technician said he couldn't find anything wrong on the line. Service resumed as normal shortly thereafter. At the end of May the same thing happened and this time I was told I would need a new modem. The new modem did not work and it was another week before I could get a service technician. The technician could not get the modem to work either and said I had errors on the line, but he could not find the problem. He said he would return the following day with another technician to help, but he never showed up. I had to call again and a different technician arrived the following day. This technician confirmed there were errors on the line and said he made some adjustments which might help, but said it would be difficult for them to find the source of the problem. Again the connection started working after the technician left, but by the end of June the same scenario happened again. This time I am left waiting for two weeks for a service technician. There is no other internet service available at my location. I have lost multiple days from work due to AT&T's unwillingness to find and resolve the issue with my line. I am in jeopardy of losing my ability to work from home and maintain my freelance clients. I am unable to use multiple streaming services that I pay for due to the interrupted service. Because this issue has happened at the end of the month for three months in a row, I am beginning to suspect that AT&T is deliberately throttling my connection, with no warning or explanation. I would like AT&T to repair the line and reimburse me for days lost from work and out of pocket expenses for streaming services I am unable to use.

This is by far the worst internet service provider co. I've ever seen! Customer Services is worst! Today I called them for assistance as my 50 usd 8.0 high speed plan never allows me to have high speed data! Its internet is pathetically slow through out the month! The l1ady started trying to sell me a mobile device from AT&T I informed her I've Samsung galaxy & I hung up. She sent me 4 threatening messages (they are saved in my cell) informing me if I don't get in contact with co. They are freezing my account tonight and there will be 10 usd charges as well! I sm astonished. This month i went to the store on Preston Road they accidentally put me on internet only with no line use, the next day I went to 3 different At&t locations all near preston Road trying to get customer services to help me including my parent branch. Unfortunately the, sweet Mexican guy who had sold us this connection was on leave hence the manager refused to help me they all asked me to go to the opposite road side Preston branch where I had deposited by 55 usd payment. When after 3 hrs of wasted effort i finally went to the store where I had deposited my monthly payment yesterday the customer service guy apologized fixed my issue ASAP informed me any one of the other 3 branches staff could have fixed the error easily but they didn't want to do it... it left me with a bad impression that turned into a, nasty impression as tonight I received below mentioned messages from At&t technical support rep whom I cslled to help with my pathetically slow internet although 2.7 out of my 8 high speed data is still remaining she, sent me these texts:
1. AT&T Free Msg: We will cancel *******955 effective 01/13/2019. If you would prefer to keep this service active, please contact us at *******500.
2. AT&T Free Msg: While suspended this number will be charged $10 plus fees, surcharges and taxes per bill cycle. Charges may be prorated based on activity dates.

So I ask what kind of company are you guys running where should we give your feedback. As a professional Banker I feel the company is in desperate need of client feedback forms and service quality prople to check staff attitudes!

I was happy with Family Mobile and 30g hotspot without ever being charged anything extra and decent service most places that I frequent anyways. My phone broke and I was stupid to listen to a random Walmart rep that claimed if I got at&t, I could switch over my old number and he/she? Lol assured me it was a good phone for being cheap like the one I had and was trying to get again. He said t hgv ey were out of that but I could get at&t same quality phone and be able to switch my number. This is where I messed up good for not trusting my instinct and logic! Little did I know that thos phone would be the absolute worse phone I've ever owed x10! At&t model # U318AA. Wasn't expecting much for being a cheap phone but my other family mobile phone in same price range was 10 x better. Couldn't switch my number. "at&t actually laughed" and said "who told you that?!" Always trust your instinct! I felt pretty dumb... Don't get f***** like I did! In addition to the scammer salesman that sold me this trash, At&t also kept adding $10 every other day for going over their pitiful data allowance! No joke. Then woke up to my phone's service disconnected and saying they want $120 something just to turn back on just for the first f******* month LMAO Oh and that $40 would be added on to next bill for reconnection fee and who knows whatever other fees they co. E up with!
Needless to say, I'm very done with them. How at&t is even in business is beyond me. People have no idea just just how bad they're being ripped off. This is the second review I've ever wrote and I'm 38 but I'm really pissed that this company gets away with this s****

We unsubscribed today 02-20-2023 after months of frustration due to our tv service and the units proved unreliable. I had my unit replaced twice because they were bad after having a phone tech tried to make it work. My wife then told me her unit had never worked through the night. The main unit was not functioning either. So after months of hassle and problems with the units we decided to end our subscription to ATT and signed up with Dish to get reliability. Called ATT on 02/19/23 and ended our subscription and was told we owed $270 for the malfunctioning equipment and I was told if we returned the equipment they would not charge us the $270. I received an email on the 20th which said our streaming was to end at 7 pm EST. Unable to get my account number to return these items. I called the phone numer *******000 and was told that all we had to do was box and send the equipment back and we would not be charged. I spoke with rep Aaron. I asked him for a return label but he said all I had to do was go to USPS and they would print a label and mail it. Monday 02/20/23 was a holiday so we went on Tues. Waited in line for half an hour and the USPS said they had no ability to print a label. My wife contacted *******000 and spoke with Tom who said if we returned the equipment our $270 which was taken out of our bank account would be replaced. I decided to go to ATT office here in Boise but got nowhere. They said we purchase the equipment once we signed up and they do not accept returned equipment. My issue is that this equipment is faulty and never has worked well. We should not be forced to pay for faulty equipment. Never have been able to access my account on the internet. I am including this information so you can credit us for their return as directed by Aaron your phone customer service rep. So you would not charge us for the units.

DirecTV was a good service until they merged with the AT&T company. Ugh. Now DirecTV has gone downhill, as you'd imagine. They sold out, basically, to the corporate greed of AT&T.

I called them today to fix my DirecTV account, which they'd shut down due to no payment. One check my dad sent them a few months ago never arrived, and he wrote another check and mailed it five days ago. The customer service was terrible. They said it can take TWO WEEKS from date of mailing a check for it to post as a credit to your account. TWO WEEKS. They said they wait for the check to clear. I wound up frustrated, and I canceled our service. Now, as I type this, my dad's up here in my room watching the presidential debate on my TV, which gets antennae service. Tomorrow, we're getting a setup delivery from the cable company. AT&T is a truly evil company. Today's incident wasn't isolated. Their customer service is a joke. For one thing, they kept transferring my call to a different department. For another thing, they NEVER offered to get a credit card payment from me of the minimum needed to restore service. They never suggested it. They were too focused on telling me that I have to suffer because they haven't received my dad's check yet. Fortunately, cancelling was easy. Hopefully my dad will stop payment on what he owes this awful company. He's 75 freakin' years old. He shouldn't have to deal with this sort of garbage, and quite frankly, neither should I. Old people like to pay by check--geez, AT&T, sue us. Notice in the screenshot where the first person I interacted with said, "Thank you for your understanding and I hope you will not take it against me." I knew that was the beginning of the end.

Didn't want to exchange my phone. I explained that my phone only has 6 days before my manufacturers warranty runs out. I called Samsung and they said they would repair it but I had to send it in and there is no telling when I get it back. I told them I a can't be without a phone because it's my only one. Being a retired veteran i need my phone, because i have so many appointment reminders that comes to my phone, and it's just easier to interact with MyHealthevet for health business from my phone. Then Samsung referred me to Best Buy for a Samsung same-day battery replacement but they said they don't have the tools. They keep saying I need to submit a claim but I would have to pay a $250.00 deductible. Why would I have to do that when my phone is still under the manufacturer's warranty. Being that I can't turn it in and be without a phone and there is no walk in service why can't AT&T just swap it out for another phone. This is crazy because AT&T swapped my phone out when I had my Samsung Galaxy Note 10+. I don't if it's because I'm a Veteran or something, but they don't want to help me. The customer service is pretty bad. I wouldn't think that they would be like that. I've been with them for almost if not 20yrs. I'm really thinking about trying to switch carriers. Just 5, or 6 years ago their customer service was pretty good. I wish I kept track of my warranty and knew I only had a few days of warranty, or I would have said something earlier, especially if I knew I had to go through 3 days of run around. I bet they will be happy when my manufacturers warranty runs out and I have to dish out a $250.00 deductible to get it fixed. I'm to mad at these people. I would do people like this if I owned AT&T. Can anyone tell me if T-mobile, or Verizon has good customer service so AT&T can take some dam notes.

ON THE 10 CENT A MINUTE PLAN EACH MONTH THEY SAY YOUR MONEY HAS EXPIRED. THEY HAVE STOLEN FROM US FOR THE LAST TIME, I FIRED THEM.

I've been a customer forever. Recently my phone started acting up and not working. It was a universal phone. I've ALWAYS had universal phones. ATT told me sucks to be you. Buy an ATT phone. I did against my will. My husband opened a family plan soon after. ATT offered me a Samsung A13 for $2 a month since I didn't want a new phone. They then tell me I need a new number. Why? What's wrong with the one I got?! No. I need to pay them for a new number, can't just transfer SIM card with the phone in my hand that I aready own and is fully functioning. I took the phone and new number annoyed as he'll. I dropped the current phone in the toilet. SIMS card and everything still works. The phone can not take pics or anything. Called ATT about buying another phone. This one I have to pay in full AND buy a new phone number. Asked wtf?! Stick the pin in the side of the phone and just put SIMS card in the new phone. No. They can't do that. I need to buy a new phone number. They can identify if sim card is transfered to a new phone and will deactivate it. I know because they did it when my husbands samsung was stolen and guy tried to put it in his iphone. We thought it was a security thing. No even the owner cant buy a phone from ATT and put it in their own phone. They have to pay for it again even though they are already paying for the sims card that works and outright own the phone. I own 2 ATT phones and one active sims card. Even if this phone 100% stops working, the card I'm paying for can not be used in the other ATT phone. I have to pay for the same account twice. I still have to pay for broke phone AND pay for new one even if I already own it. If I buy a phone from Walmart fine. I'm still not allowed to put the current Sim card I'm using and paying for this very minute in it. I have to buy another phone number etc

I called to decrease my monthly bill. I was told that the only way to do this is to disconnect it and then call back to get a decreased rate. 1st red flag - you care about new customers more than your existing customers who have paid your salaries for YEARS. But for convenience, I followed their advice. I called back after disconnection. I was given a rate of $78.99 per month for both internet and satellite. We were all good, or so I thought! I then get my bill... and it is $96.32. What?!? That's more than what I was paying before the bill increased from my introductory price. And only a discount of like $10 a month from the new price. So, why would I have agreed to that? I wouldn't! So, I call AT&T to discuss. The representative tells me the $78.99 was for just the satellite! Ummmmm what? So, I ask to speak with a supervisor after the agent tells me she can only get my account to $93.99 per month. I speak with the supervisor she can't offer anything else. This is after an hour on the phone! I ask to speak to someone else. I get a manager. He says the same thing. I spend an hour on the line with him hearing about all the things he CANNOT do for me. After a huge fit, I got him to extend the service for one month before I disconnect with a one time $25 off discount... which guess what? Is awful close to my request for $78.99 a month! Wow! Then I ask for him to send someone to pick the boxes up instead of me having to waste my time to return them. Of course, he can't do that either. He also refused to provide me with his manager or even his name because "his supervisor doesn't talk to customers" Are you kidding me? So, AT&T is losing out on $947.88 for a year of my business over what? Ohhh that would be $180. Yep! You read that right! So, I asked the manager to document the notes that the customer would like that documented. And guess what? That's right he couldn't do that either. So... I stand by my title. AT&T doesn't care about there customers!

I recently got att fiber. The guy they sent out to look at my home talked me into getting a phone from them also. Had Verizon before this. He brought the phone to my house and transfered my data. And away we go. They put in the fiber internet. And my tv's constantly drop or freeze up while I watch the wheel load. Phone was 260.00 when I decided I couldn't take it anymore. Spectrum which I had before this, never a problem with my TV. OR my Verizon phone. Well spectrum had a deal, so I decided to go back to them. As well as giving them my phone business. Paid off my 260.00 phone paid my bill early, so there would be no problems. Spectrum told me I needed an unlock #, got it. Called Spectrum, then I needed a network unlock #, then I needed a PUK #. Everytime waiting on the phone for 30 min to talk to someone. It took from 10AM to 9:45 PM. and I was told by Spectrum and Verizon this 260.00 phone isn't compatible to anyone but ATT. Why wasn't I told that when the guy was selling me the phone. I URGE YOU NOT TO BUY A PHONE THRU ATT. I use to live in another state and had att for 39 year. They had gotten increasingly worse. And my bill was big then I had 4 phones internet and cable thru them. At the end they began to lie. I swore I would never go back. But that fiber thing brought me back. WASNT WORTH IT. THEY STILL LIE. THEY ARE ALWAYS VERY SORRY AND UNDERSTAND YOUR FRUSTRATION. I'm on a limited income and I just through away 260.00. SHAME ON THEM. DON'T USE ATT. SAVE YOURSELF AND YOUR MONEY. THEY WILL SUCK YOUR BRAINS RIGHT OUT OF YOUR HEAD. BEWARE.

It's just bad everything bad prices bad Network bad people on the phone I've had people at my house 456 times a year I'm over this overpriced crap!

So I have had an AT&T account for about 4 years had it shut off continued to get bills a month later after paying my final bill. Realize there are other people's bills going on to my email account at att.com... I called and tried to get them to send my refund to the card that I had asked them to previously make my debit card on the account and they didn't. I have to wait a full another month for my refund though I haven't had service for over a month now so we can come in the mail on a prepaid card though I had a card it could have been put on just the card that they never changed was stolen that's why I know I changed it. I've been lied to by every customer service agent I had talked to. And they're supervisors literally have nothing that they can do more than what their normal customer service workers can do. They look at the same exact screens just one person gets paid more than the other. They have overcharged me for 4 years for internet and/or mobile phone. I feel like they can compensate for what they waste of people's times on the phone to just get them to try to buy more service. Don't go here ever go without or go to the library for your internet before going to AT&T they are never going to be worth it. They do not care about actual customer service anywhere in the top portions of the company. Enough is enough be held liable. I will never go back and I hope anybody who ever reads this never goes through them it's not worth it they will steal your money. They will mess with your credit. These are not assumptions. This is truth and what I'm going through right now. My service has been shut off for more than a month and I just got a bill for active internet that is not accountable to my name they have a different passcode a different security question and nobody can remove it from my account. Stay away from this devil company. They are taking advantage of everybody and anybody they can let's stop the vicious cycle and stop AT&T from being able to do this to people. Boycott AT&T and boycott the whole company not just internet or phones but the whole thing every bit of it even their access. God bless you I hope people really understand this is happening and stop them from being able to do this to people. We have rights and they just took mine from me to my account

They can't unlock my phone, Have data, can't use hotspot, told me I have to buy a data plan! SO BAD!

Just counting from march till now, I have talked to so many representatives because EACH representative tells me different things every time.

-One tells me everything is taken care of. Later I find out it is NOT taken care of. (Literally nothing was taken care of. No notes on this. Next agent tells me there is no record of me contacting an agent for this issue)

-One tells me every info we talked about is Noted down. I find out there is ZERO note on my account.

-"TWO" people told me i have $99 +$5 credit on my account. When the bill was generated, i found out there is NO credit.

-I have been paying for something that i shouldn't have been paying from the beginning of the service. A manager had agreed that it was their mistake and supposedly "fix" it but it hasn't been fixed.

-A Manager tells me that her manager will call me back regarding this, never calls me back.

I can for sure say that i wasted many hours because of this issue. I have my friend who heard all this conversation and we are mind blown at how every time we call for the SAME issue, there is NO record of ANYTHING.

AT&T is literally intentionally wasting my time, and hope that i forget about "small" charges.

The only reason i came to ATT from Xfinity is because of cell phone deal. Xfinity CS is A LOT better than here. They keep track of records. No need to call more than 1-2 for the issue to be solved. AT AT&T, i called more than 10 times and still nothing is fixed.

All these reps i talked to are from basic customer service agent to manager's manager.

I don't even know who i'm suppose to talk to anymore at this point. It is not worth talking to anyone from AT&T other than CEO at this point FML.

******Violation of the Federal Trade Commission Act

Section 5: Unfair or Deceptive Acts or Practices*****

On 10/3/22, I called At&t and spoke with Kayce for internet service. She told me about a cell phone promotion as well. Not only would they provide better service but match the bill. The price was 2 lines for $110/month and a $20/month credit due to us having our own devices, making the bill $90+tax/month total. I told her I purchased a new phone 3 weeks ago and the phone might be locked. She said if it's PAID OFF it will work. After double checking in her system, she was certain she could activate it. When she attempted to import my number, the call dropped, the phone locked, and I was left with no phone. I run a business, being away from my phone isn't a option. Kayce & the activation line tried to troubleshoot but was unable. I was instructed to go to multiple locations including my old provider which informed me, ATT owns my number and wouldn't give it back. ATT wanted me to buy a phone from them with no payment plan due to being a new customer. The next day I went into another location (5180 state Rte 100, PALM COAST, FL *******) and spoke to Darrell a sales rep. He told me I was lied to by Kayce but he has a promotion that I would receive a free phone if I turned in my old phone. He explained that the "free phone trade promotion" will in essence be discounted by monthly bill credits that AT&T will give back on your bill for the 36-month installment plan. He would also honor $10 off monthly for bringing my own devices, this would take 2-3 billing cycles to see the credits.

My bill should be $130 but is $175. I have called with no results. Towards the end of 4/22 they gave me $400 credit which is less than the agreement. By switching to AT&T I have raised my bill by 200% and had to purchase 2 brand new phones and they stole mine. This is a breach of federal law.

If it's not resolved in a timely manner. I will be seeking council.

I would leave 0 stars if I could. I ran into 2 AT&T representatives at a BJs wholesale club. They sold me a lie - that I could get a free upgraded iPhone and a $40 monthly plan based on me being a BJs club member, and because I get a teacher discount, and if I paid my bill on auto, online. None of that was true. Unfortunately, after being swayed being their spiel, I signed up. The BJ member part was fabricated, the monthly bill was $60, and then my phone was lost in the trade-in process and they charged me monthly for the new, upgraded phone. My monthly bill was more than $80. I also had to change my phone number of 20 years to switch carriers, which wasted so much of my time, caused complications with friends, job accounts, social media accounts, etc. The whole process with switching to AT&T and the initial activation charges cost me a good amount of money. This whole process wasted so much time as well, just trying to call and talk to agents and get any form of resolution. No matter what evidence I provided them, in the end they wouldn't do anything without a receipt that I didn't have from the UPS store I dropped my trade-in box. The original agent told me to call back after the 3rd bill, and it was then that I realized AT&T never received the trade-in (my old phone) but UPS records only go back 45 days, so they couldn't provide proof that I dropped the box off there. AT&T basically shrugged and said without a receipt I would continue to pay $80+ per month. I am a high school teacher with 3 young kids, and I'm furious when I think about the time and money I wasted on this situation. I only wish I never went into BJs that day and never saw those AT&T reps. I hate this company with a passion. I'm switching carriers tomorrow.

After receiving an email from AT&T saying congratulations on paying off our iPhones and we could get a new iPhones for free with our trade in we went to our local store. The AT&T representative gave me a quote of $700 for my old iPhone12 (after speaking to the manager) and said I could get a new iPhone14 for free when I turned in my old phone (just pay the $67 in taxes, which I did that day). They transferred my data to the new phone then told me to take my old phone home to make sure all data was transferred. The next morning my wife turned in my old phone and was told (14 hours later) my phone was only worth $350 and I would need to pay the remaining $350 for my new phone. My wife asked to speak to the manager but they said she was on vacation for the next week. They took my phone and gave my wife the receipt. When she got home the receipt said my old phone was worth $110 and I would be charged $9.73/month for 3 years for the new phone instead of getting the new phone for free. I called the same day to cancel the transaction and have my old phone returned but they said they could not return my old phone but I could return the new phone within 14 days and then just not have any phone. I called customer service who said that the actions were unfortunate but there was no fraud involved and there was nothing they could do. You would think after being a customer for 4 years that a company like AT&T would admit their representative lied or misrepresented the offer and wave the $9.73/month or give me back my old phone. Instead their solution is: they were going to send a letter to the store mentioning my complaint.