AT&T

I've been fed nothing but lies. I was told that my rewards could be used to cover their exorbitant startup fees. Lie! Could never get their site to work even when given step-by-step from three reps. Got one rep who was working on it for two weeks. Naturally - that is the time of you 14-day trial when you can no longer back out. My plan started Jan.19, and was told that since I was told to accept one of the rewards for one line over a week ago, and work on the other line as a virtual reward later only to be told by a manager from the rewards department today that I couldn't get a virtual reward since I had agreed to accept a reward by mail for my first line that my second lline must also be awarded by mail. And although both lines have now been approved they have not been mailed! I was also quoted a monthly cost for my two phone lines of $154 and WiFi of $35 for a total by of $189 which now is showing $246! I have literally spent 24 hours on the phone with different reps - not to mention going to two different stores over the rewards and my bill only to be told that they couldn't help me and was referred back to customer care and the Loyalty Retevntion department. Three weeks on the phone totaling 24 hours trying to get some resolution, only to find out today March 4th that it was known all along that I wouldn't be able to redeem either one of my rewards to pay my bill as I was promised. I was also told not to worry about late fees as they would be removed under my circumstances. Again a lie! Every time I would speak with a rep, I would get differing information about my account. In my opinion AT&T is by far the absolute worst communications carrier I have ever dealt with in my life, and I plan to do everything in my power to seek retribution for their unfair and corrupt businesses practices! Stay away from them - They are nothing but liars!

Att needs to do alot of work. To improve their service. They don't value their customers at all. When you complain they do not thing. To make it better. I refuse to use their chat service. You can call ten times. You make only get one agent. Who will half way help you. In the right way. They don't know what they're doing. Keep putting you on hold to do nothing. A waste if time they don't know how to get the information. For your account I always request a supervisor. Which they refuse to get one. They've hung up on me several times. I've been with att going on six years now. Does it matter not at all. Only thing that dies with them. Is when my bill is due. That they get their money. All they care about. Called the other day. To upgrade my phone. I was told to go into the store. Niw it says you can do it online. Set it to pick up at the store. Was I able to do it that way of course not why not. The agent didn't know how to do it. So of course I have to go into the store. To make sure it's done right. I've complained about their service for years. Has an acceptable rousultion been given. Not at all everything is still the same. Agents aren't well informed at all. Long as I've been a customer with them. You'd think they'd value that not at all. I get a better offer from other companies. Who want my business more then att. They will tell you one thing do another. I'd say record your calls with them. For your protection if you don't do that. You'll have a fight on your hands. Deal with them at your own risk. I do reviews to warn ppl. About bad service so they don't have to go through. All I have dealing with them. If you don't do your dugilengence. Then that's on you I've done my part. I always look for reviews. They matter make a difference for sure today. ATT doesn't care about it's long time customers. Which is very sad indeed. I recommend going elsewhere. Before dealing with them

I live in the country (not even the country, I live about 2 miles out of my city). ATT is the only ISP out here and at first, I had no issues with the WiFi, as I didn't use it that much. But now that I am a hardcore FPS gamer who would LOVE some access to the WiFi my friends that live on the city limits have access to. I can't get it. I run off the outdated technology that ATT calls, "High-Speed DSL." Well, when I think "High-Speed," I think around 5MBS (as it is DSL), but I can't even get my EXPECTED speeds of 2MBS. I have not ONCE seen speeds that I have been told countless time by ATT I should be EXPECTING. It bothers me because ATT won't do anything to attempt to fix it. And my "WiFi" half the time won't even work so that I can chat with an actual ATT customer support representative. I have had a very... Wait let me go find a good word to use of thesaurs.com OH WAIT CAN'T cause my WiFi is to slow. Thanks ATT for making me pay $80 a month for crap. And I mean actual crap. I give the finger to you and pity to anyone that has to sit through hell trying to do daily tasks that not even your fiber lines can handle.

Ravone was very helpful. She listened to everything I told her. She told me what would happen and when.Thank you Ravone you did an AWESOME JOB!

Horrible communications
Horrible customer service
Horrible internet
Horrible billing process
Just a plain rip off

My whole family and I came from Verizon and they have the best phone services! This Service At&T We have been having issues left and right our text message doesn't go through at all in any weather conditions esp if it's a little bit windy to very windy, our calls won't go through too, I have been sending messages to my family and they aren't getting my txt messages and they arent getting mine! What if I had a major emergency, I can't reach them because of this service, and the crooked thing is we all came to At&T with brand new iphones that were paid off all upgraded iphones and said to us we wont have to pay any payments in the phones we will be getting for our phones as a trade and Guess what we have a phone payment for each line of service paying for the phones and if we wanted to go back to Verizon we would have to pay the remainder for each phone of what they cost even though we gave them our brand new Iphones each Iphone over 1200.00 paid off! THEY LIE TO YOU, THEY RIP YOU OFF AND THEY TRAP YOU! We have to Pay another 26 months with At&T for a piece of plastic and glass and we can not even communicate! DO NOT EVER SIGN UP WITH AT&T the WORST SERVICE EVER! WE WISH WE NEVER LEFT VERIZON! I DONT KNOW HOW THEIR SERVICES FOR MOBILE IS STILL IN BUSINESS! THEY SUCKED THEN AND THEY STILL SUCK NOW!

I had at&t for over 16 years. I figured all cell carriers are pretty much the same so I just never made the switch. This last year was the last straw, I'm embarrassed I waited so long. Challenges/regrets: 1.) they're prices are at least double of all the competitor providers. Long term loyalty meant nothing when negotiating a reasonable plan. 2.) the customer service was a never ending headache; I constantly had additional charges for things that I had to dispute yet the resolutions given by customer service never seemed to match my bill, meaning more hours of calls, hold times, and reexplaining my concerns to god awful customer service reps. Never ending. 3.) I brought my fiancé to my plan. She traded in her 6S iPhone (brand new) because we were told we'd receive a buy out. They took the phone, gave us the steps to follow, we did everything at&t told us to do and in the end we got NOTHING for that phone. Nothing short of stealing my fiancé's phone and then charging is an arm and a leg for service. Loss of over $600. We tried to get the phone back and after weeks of effort they said there's nothing they can do and they no longer have our phone 4.) when I finally moved to another carrier I reduced my bill by 2/3rds and I have an additional line! (Sprint) I discovered, after weeks of calls and effort, my paid off iphoneX that was finally was unlocked but unlocking doesn't matter because the phone can only be used w at&t service. So what's the point of unlocking? I paid over $1,000 for that phone! What a scam. In the end I feel like the foolish one. It was an abusive relationship and I should have left them years ago. Don't make the same mistake I did. DON'T DO IT!

OMG! Where do I even start? I was on the phone for 4 (four) hours tonight and got NO help with a simple question! I kept getting "transferred" and then disconnected every time the agents transferred me. Each time I would call back, I had to go though the absolute phone-hell automated AT&T system to even get back in the que again. And then, of course, when the NEW agent answered the call, there were NO notes in the system, so I had to start over from square one AGAIN every single time I was forced to call back. ALL I needed was a print-out of an old bill. Because it was over a year old, I was told I would have to pay $5. I told the agent that was fine. I have 2 addresses on file with AT&T because I work part of the year in one location, and the other part of the year in the other location. We have houses that we own at BOTH locations, and BOTH addresses are on file with AT&T. When I FINALLY got an agent on the phone in the US, she ordered the transcript of the bill, then told me she HAD to send it to the address SHE had listed as "primary" on the account. I explained to her that for the next few months, I would be living at the other address she had on file, and I needed the bill to be sent there. She refused to send the bill to the secondary address, telling me, "It's against the law for me to send the bill to the second address. I'm not going to break the law." As someone who works in the law field, I have two questions for this girl: first, "What specific law are you breaking?" and two, "Are you kidding me?" So now, AT&T representatives are quoting laws to customers that don't even exist? Is AT&T teaching their call center reps to tell these lies to their customers? AT&T, your customers are not as ignorant as you think! I will be switching phone service TOMORROW!