AT&T

We tried to get her number switched to charter! Well first they need a transfer pin! So call them to get it and they said the security code is not right when it's printed right here on my bill! So I call customer service from the flip phone they wanted me to and they said that's not the right pin and sent a temporary pin I could not give him due to being on the call the flip phone wouldn't pull up messages and I told the foreigner twice that I couldn't access it! He would not comprehend that! Instead of getting another way he proceeded to repeat the same thing he just said so I told him a 3rd time I couldn't open the message! I finally hung up I was so mad! Hire people that understand English! Not to mention they had her signed up for a business acct when she has never had one! It's a personal phone and they wouldn't change it so they were scamming a senior citizen! Disney from the store signed her up 5 years ago and they have screwed her out of thousands of dollars! She doesn't text or use internet she doesn't know how! So we closed the acct and switched to prepaid! Now we're going with charter and can't get the number transferred to activate it! Around in a circle we go cuz the automated bull$#*! didn't have the option I needed and couldn't get to a representative! Fix your damn systems! So tomorrow we will go to the store cuz your employee doesn't comprehend $#*! on the phone! I'm beyond livid she is 63 years old and doesn't get around well so thank a whole lot for your help AT&T you personally suck! I don't recommend this carrier to anyone and as soon as our contract with our phones is up we are gone too! Customer service my $#*!!

This company is very dishonest. One year ago I relocated to another area of the city where AT&T did not provide services. I connected them and informed that I would needed to terminate my current business of ten plus years with them. One of their representative instructed me on what to do (1) have the services disconnected (2) Return the equipments
through UPS. I followed the specific instructions and thought that would be the end of our communication. About two months later, I received a bill for $161.25, I connected them immediately to inquire about the bill, and was told that it was for the equipments that was not received. I went back and forth with multiple representatives for three to four months, when finally one of them took the time to investigate, and discovered that the equipment was there, but was never logged into the system, and she assured me that she would correct the mistake. Nine months later I started getting phone calls from collection agencies. I repeatedly explained the situation. Today I received an alert on my credit, my credit scores dropped by 126 points. I Investigated and found out that AT&T had put the bill into collection which was reported to all of the credit companies which in turn affect my credit score by 126 points, and the only thing that I can do to correct this is to pay the BILL. After paying the bill AT&T representative told me that I did every thing right initially, and that according to the record the only thing that they needed was a reference number. Not sure what reference number he was referring to, but all I can say is STAY AWAY FROM AT&T, they are NOT for the consumers, They are DISHONEST, and will ruin your credit. DO NOT DO BUSINESS WITH THEM if you value your credit score. I am only a little fish in a big pond that cannot fight COMPANY. CONSUMERS BE WARE OF THE COMPANY.

I had zero problems till this situation.
Promotion: turn in any android in any condition for the new s22 for free.
The salesperson over the phone stated they wld send the new free phone to me, and include the mailing stickers to return my old phone. However, the stickers were not included, so I had to call to request some to send my old phone (the customer service knew exactly what label to send me, so there is no excuse)
You wld think they knew what they were doing...nope.
I get the labels and the salesperson reassured me I was still in the time frame to get credit for the free new phone.
I proceeded to mail in my old phone to get my new phone for free.
Several months later I noticed my bill was wrong and I still wasnt receiving credit for the phone (they tell you it can take 3 months or more for it to show). According to the salesperson I spoke to, AT&T/the 1st person sent me return labels for the new phone instead of the old phone! The box with my old phone then went to the new phone warehouse, and nobody raised any flags or contacted me.
Now I'm stuck paying installment plans for a new phone when it should have been free!
The customer service stated without proof from emails or a store of them stating the deal I was getting, I am stuck paying the new installments (I did everything over the phone), so I get no credit for turning in my old phone that was paid off.
I've been a customer for over 4 years, and this is how they treat me. I wld not have traded my paid off note 9 for nothing, especially for the s22 if it wasnt for free.
The 1st 2 salespeople I spoke to said they had no record of a tracking number or even receiving my old phone, until I found proof, then the 3rd person stated they located it but it went to the wrong place and they cant do anything. Sketchy.
I found multiple reviews stating the same thing happen to others.
Do your research! Double check everything. Go to a store if you upgrade or trade in. AT&T doesnt know what they are doing.

I was with AT&T for years, Mostly the service and billing were good. Then about 2 1/2 years ago my husband had a fall, so I decided to get him an apple watch - in order to use and apple watch I had to purchase an iPhone. After purchasing the iPhone from the Apple store we went to the AT&T store to get the watch they were offering a buy one get $200 off a second one (which was over time $5.56 per month.) They told us we could use both watches off one iPhone, after we got the watches they said we needed another iPhone - so I purchased a mini at 1/2 off, again over time for 36 months. They said my husband could get a military discount if we put everything on his account. So, we switched - later I found out that he could still get the discount on my account. - so everything was switched to mine, they also made us upgrade to a higher service. The process of the switch lost us some money, so we weren't happy. Back to now! I decided to pay off the iPhone and watches. I called them on February 14th and paid everything off made the switch to Xfinity, I was told they would not prorate, that I still had to pay for that billing cycle February 13th to March 12th, I had no choice but to agree. I paid the bill in full, then to my surprise I received another bill this month for $52.74. They said that was proration for ONE DAY! I called and they gave me a $#*! and bull story that we were still on AT&T even though we transferred back on February 14th. 2024. The bill they sent me is so hard to understand - it appears they just throw numbers on there. The person I spoke to didn't go over everything with me. The bill was automatically paid. If the full monthly bill was $182.83 How is $52.74 the amount for 1 day? Beware of AT&T - I paid all this money when I have service with another provider. They say no contract. This is worse - if you have a contract, you know when it ends. I've been told by several people they should be reported to FCC, I have a full file of all the crap! I just want to be done with them.

Do not waist your time!
I filled up an order as a new customer to have an internet service for a 1Gb Fiber Optic. The process was simple. Follow the screen and fill up all the information including your credit card info. Account was set-up and the appointment of the service was Chosen based on their available (not grayed) slots. My appointment was scheduled then for Dec 23rd,2022. Guess what? On Dec 23rd,2022 I stayed at home after calling my job that I will be late, and to my disappointment, nobody showed up and nobody call, and nobody apologized. Waited like one week or so, and someone called from AT&T to tell me that I have an appointment on January 07th,2023. I never made any appointment or so ever. To make it manageable, I told him sure, let's do it that day. He said, we need to cancel the first one. I said that I won't be able to do it but if they can that would be great! "We will do it for you,Sir! No problem" the rep suggested. My appointment of Dec 23rd was canceled by AT&T because they failed to appear and because I still have the appointment on my app as a proof of their failure. The rep went on and canceled the expired appointment and wrote:"we had to cancel"). BUT here is another Drama! Nobody showed up on the January 07,2023 either!
Getting frustrated I went to my app and I clicked on chat with customer service … I waited a good amount of time before a representative asked me how I'm doing and what she can do for me. I explained everything to her and she checked all my account then asked me to hold while she can get help from somebody else. The rep Came back and she said that they will call me. 9 days passed, as I'm writing this, and still nobody called or showed up! This is not the AT&T that I used to know! I'm happy with my current provider but I was trying to test the Optical fiber option that is provided by AT&T. AT&T should fire those rubbish incompetent managers and employees because they are loosing a lot of customers this way.

This is the absolute WORST business customer service we have ever experienced. From either very poor or zero communication with us or across departments, there has been little to no follow up on anything! From the get go, phones were linked to the owners personal account, conflicting information was provided, and the whole transaction was devoid ANY useful assistance. We received our phones a MONTH after set up with them. We are an extremely busy healthcare clinic and when our phones were down over 12 hours (vs. The 2 hour expectation given) we not only missed a huge amount of business, but also potentially missed very important or even life threatening calls. After all of that, this is where the nightmare actually began! The multitude of reps we've been passed around to in various different departments either "can't find" or verify our account (even with phone numbers, "corrected" account number and fan pin and all IN HAND), only to either pass us on to some other obscure useless department, or conveniently "lose the call" in transfer (and believe me, we tried both the honey AND vinegar approach). While trying to configure our phones, one which came broken, with no overnighted replacement as promised (yep. Still waiting on it!) and after countless HOURS spent on the phone trying to get features set up we have still yet to talk to one human being that seems to give a flying f$%@ to be of any assistance. And the best part? Our caller ID comes up with the office managers FULL NAME- rather than the business name! If you want to keep your sanity AND money in tact- DO NOT CHOOSE AT&T AS YOUR BUSINESS SERVICE PROVIDER!

AT&T treats its prepaid customers like second class citizens.
I ordered a iPhone 6s prepaid -- they shipped it without requiring a signature. I live in a city, so naturally, the package got stolen.
I called to tell them. Instead of telling me that they flat out would not replace the iPhone 6s (which is the decent thing to do), after speaking with 4 customer service representatives, I was finally put through to their escalation department. I was given an email address to send my documents to (police report, phone number, etc). Please note that I said if they wouldn't replace it, I just wanted an iPhone 6s shipped to an at&t store and was willing to pay again. They refused to do that. I finally am given an email address (*******@att.com) to send my documents to. The email bounced back. I have to start the whole process over again, and when I get to the escalation department again I'm told someone would call me over the weekend. It's been 4 days, and no one has called me about this. I tried to just order a new phone online and ship it to my work address. AT&T canceled the order because they claimed they couldn't verify the shipping address. I went to the store as their email said to and the employee at the store said he couldn't help me. I called 611 one more time, and they also wouldn't un-cancel the order or place a new one.
The order value was only $211, AT&T has spent more money on customer service representative then the order was worth at this point. I am literally willing to pay them money for a new phone and they won't place a new order. This doesn't make sense to me as a business model and is a terrible way to treat people. DO NOT TRUST AT&T. I regret ever changing to them.

THEEE BEST CUSTOMER SERVICE AND ALL AROUND VALUE EVER! My guardian angel Cassandra and her manager hooked me up more then I've ever been before by any phone carrier. I'm now a life long customer of at&t and have a personal customer service agent who's as easy to reach as my mother on the holidays. After untold amounts of frustrating and lengthly customer service interactions over the years it's all finally over. My bank info and other personal info is in ONE pair of trusted and familiar hands not 10 different people from around the globe.

HUGE SHOUT OUT TO...

The Meadville PA AT&T store
and special shout out to

CASSANDRA AND HER LOVELY SUPERVISOR EVALYN D.@ AT&T

Hands down best service and value me or my wife have seen of ANY company let alone a globally recognized multi billion dollar giant of a company like AT&T where u would totally not expect such a "with ur best interest in mind" and personal trusting familiar envirnment. Across the board. To ever take place.
ALSO WORTH NOTING

At&t and TMobile are the only 5g providers that have a coverage map that doesn't look like you shot a map with a paintball major companies like Verizon and Sprint have a 5g coverage of just over 10% unless u live in a big city... if u want. TRUE 5g

GO WITH AT&T

I've had em all and I can with confidence say that AT&T is IN EVERY WAY the best

I signed up in March, had service techs out here 3 times, they did diagnostic showed outside wiring., finally got someone to do,

I was told numerous times i would get full credited since march, not so, I paid the bill, still internet down over 3dozen times just in evening.
Plus they installed voip phone service, when I asked for basic land line. What good does voup do, when never have internet, plus no streaming. Now 6 months later, still no internet, no TV.
They shut off my landline, I keep calling, all I get transferred to 1 dept. Than another. Trying to tell me all different companies. Users, etc. I keep telling them I signed up with att., not users. Or any others. Every employee and supervisor so rude, Matthew, I'd # Hp2136, May Id#mc800y

I'm going to call news stations, and get legal.
ATT IS A RIP OFF,, THEY ARE NOT WHO THEY SAY.
BE AWARE. THEY ARE 4 DIFFERENT COMPANIES.
YOU CALL WITH PROBLEMS, THEY TELL YOU TO CALL UVERSE,, ETC.
I TOLD THEM I SIGNED UP WITH ATT, NOT ALL THESE OTHER COMPANIES.

If I could give negative 100, I would. But I have to leave 1 star,. Be aware, go with another company for phone, internet or TV. Never ever go with att, uverse. Direct TV, voip thru att., nothing affiliated with att. Seriously, you won't get anyone to help you with any issues at all. They only direct you to another company,

I have been a customer of ATT for 14 years. I have also been a customer of Direct TV for 4 years. In July of 2019 I was running out of mobile hot spot data and wanted to inquire about getting more. On 7/18/19 I was routed to James at the Pueblo CO ATT office - *******614. He suggested I add another line and carry an additional phone to get more hot spot data, oh and by the way - ATT is having a "Buy One - Get One Free" program for the iphone XR - great problem solved! I ordered 2 phones. On my 1st statement I noticed I was being charged for both phones. I called in and they said it would be taken care of on my next billing cycle. This happened every month - I would call in, have to tell my story each time to someone new and each time they said it would get handled, never did. Each time I called in, it took about an hour. Finally in January 2020 they gave me a case # CM*******_******* and said it would be handled, Then in April of 2020 I called in and got a new case # CM*******_******* and this time they said they were not sure if there was a program and to write a letter to Office of Dispute Resolution ATT, 1025 Lenox Park Blvd Atlanta GA *******, which I did. My ATT bill is about $250 each month x 12 = $3000/year x 14 years =$******* plus another $5000 for Direct TV. I am a good loyal customer and should not have to go through this. I have probably 12 hours wrapped up in this - I'm done! I have begun to look for both a new wireless carrier and cable/satellite carrier. I am blown away, I have been a manager in retail for a long time - as a company you make it right instead of being like a government bureaucratic entity. I should receive at a minimum, a credit back for all the months I was charged, then for all of the time I have wasted on this, they should pay for my other phone. Would not recommend these guys!