AT&T

I had a past due amount of $400. Yeah, I know, but paid $250, and I DoorDash, so asked if I could get an extention just for the weekend and make up the difference. After being booted out repeatedly, on attempt number 4, I was finally given a way to get around the suspension and got booted out of the chat again. I gave up, try the next day, now needing WiFi, because my service is suspended. I finally get someone who looks into in, and the only thing that can be done is to contact the Finance Dept., for them to override it. But, you see, I can't call Phyllis in Accounting, nor 611, as YOU SUSPENDED MY SERVICE. The WiFi no longer allows me to sent IMs, so I'm now cut off from the world. I go into an AT&T store, explain my situation, and can use their phone to all Finance, where a guy tells me that my account is suspended. "Yes, I know that. That's why I'm FREAKING CALLING YOU, CAPTAIN OBVIOUS. Is there anyway I can have just a few days of service so that I can pay you, because I need my phone for my job with Doordash." No, he says. "Well, here's the problem. No service, and I will be unable to pay you. Even if I go get a different job, they can't call me to tell me I got the job, because, yeah,, no service. So, if you want to guarantee I never pay you, just keep it suspended." He's sorry. Me, too.
So I apply for an EBT card, get a paper saying I receive EBT, which gets me a free phone, have to transfer my into to the new phone, but it keeps sending a security code to the Old Number, and since I no longer receive texts...
I've been working on this problem for over a week, all that could have been avoided if the had just given me 2-3 days to come up with the money. Over 7 years with this company, and I think it's time to start seeing other people.

I only have one bar while at home despite living just eight blocks away from their (at&t) cell tower. Four blocks north of my home I don't have a signal at all. I only have sos no bars No 4 no 5 no L no G nothing. It's been this way for over a year since I went to at&t they always say we'll troubleshoot and that does nothing it might get me two more bars and 5ge which goes away in about Fifteen minutes. I don't have a signal on the highway or at work. I traded in my iPhones which canceled out the price of the iPhones I have now. But AT&T is telling me that in order to leave then i have to pay them "what's owed on the phones. Which should be nothing because I traded in my phones for these phones. They won't give me my phones back and they won't take these phones back anything they have no damage. And they keep yelling that 14 day buyers remorse although I've called them during the 14 days about the service. Then i asked them about arbitration which is in the contract but they no longer go through arbitration somehow they can change the contract in their favor but won't go against it for a loyal paying customer even though it's their fault that i don't have service or signal. I would not recommend this company at all for anything they lie and tell you that something is in the contract when it's not. They take your phone and still make you pay them for the phone you traded your phone for if you leave them. You have no service no signal no nothing and they can't fix the issue they just give you the runaround from one department to the next then back around again and again and again. The pics show how I have one bar after they did troubleshooting also how I couldn't connect to the internet while I was on the phone and how just 23 minutes after troubleshooting I have one bar again

This couldn't be any worse Awful When I call in I talk to people that know zero Horrible I can't exaggerate how bad they are

I have had time to reflect further on the details regarding that fateful day last April when I tried to buy a cell phone from ATT in West Seneca NY.

I entered the story telling the ATT staff that I desperately needed a replacement phone because my own phone was dying. The store manager almost didn't want to sell me a phone in the first place. Now that I think of it, I believe he knew I was different because I always wear my Star Trek baseball cap.

ATT has shown how completely unprofessional they are. ATT wants my respect? Respect has to be EARNED! Let me remind EVERYONE how all of this started. The ATT West West Seneca manager REFUSED to send me the receipt for the phone! He very rudley HUNG UP THE PHONE CALL ON ME!

This whole message board is full of people that hate ATT's customer service.If my post isn't going to be read by ATT then why does anyone bother to post in here at all?

You want to know my bullet points? The ATT manager was completely unprofessional. It was like pulling teeth trying to get him to sell me a phone because he didn't believe I was an ATT customer. When he finally did sell me one he failed to include a sales receipt. When I later called him to request one he was belligerent and abruptly hung up the phone on me. I don't know how you were raised but I was raised that respect has to be earned. I will not be paying to be anyone's punching bag. Since I have a complaint filed against this company with the FCC a representitive of the office of the ATT president called me twice. She was extremely condescending and both phone calls were a total waste of my time. Being a mental health consumer means that I cannot tolerate excessive stress. ATT doesn't seem to care about any of that because they continue to trigger me.

Cynthia West at AT&T 1604 E SARAH DEWITT DR is the absolute best! Super informative and helpful. I was in and out of the store in minutes.

Everyone in my house has slow wifi and this should get sued like today
I HATE it, I would rate this a -1 stars if I could

I like Sam's Club but their partnership with AT&T has to go. I contracted with AT&T at Sam's Club. They promised me $110 a month for three phones and the same coverage as Verizon at least in my area. On top they explained I had nothing to lose with a 30 day trial. Sounds good right! Well... I had a weak signal at my house and 10 miles of sparse to no coverage on my way to work. So I sent it all back and thought that was the end of that. They did a $380 direct debit to my credit card. Well... attempted anyway it so happens I had an issue with that card and it did go through. So I called them and reminded them of the 30 day trial. They apologized and said they would take care of it and sent me a receipt saying the same. The following month I got another attempt to debit my card this time for $271. Again I called and they gentleman said my account read balance due $0, and he didn't know what I was talking about. The following week I get a nasty letter "FINAL NOTICE" they are turning me into collections. So again I call this time they know nothing about the $0 balance and can't understand why I haven't paid my bill. I ask for a supervisor, just when it sounded like he was going to take care of it and hour and a half later we were disconnected. Well... I waited 20 minutes since he had my number and I didn't have his. I call back and ask for "Jesus" the supervisor. No one knows a supervisor by that name. I start over this time a few minutes into the call the gal says she took care of it and I would be getting a confirmation in my email. I ask if I can have that confirmation number? She replies "No" it has to be generated? But offers her name and ID number I take it and write it down. To date no email confirmation. Now a week later I again am being harassed by AT&T starting over. They advised me that they just debited the original $380. I don't see how they could have that card has been canceled. Here we go again, now I'm sure I will be getting another final notice. I'm checking into FCC complaints and I will be repeating this with every review location I can find. Why would I or anyone else do business with an unethical company like this. I promise AT&T we will never do business, and Sam's you should think twice who you associate with and vouch for.

I have the AT&T Protect Advantage Plan offered through Asurion. I have been having battery problems and my S22 Ultra now needs to be charged one or two times a day. The initial claim process indicated that my S22 Ultra was eligible for a Zero deductible battery replacement through uBreakiFix repair shops. However, the claim process failed at the next step and I was asked to call an 800 number.

That took me to Asurion. This is when customer service gets horrible and you feel like you are being scammed. I called the toll free number and talked to a person and explain the battery issues I was having. They took me through a variety of screens, took down battery info, the apps that were the most heavy users, the timeline which showed the charge levels in a 24 hour period, how it had come down from 85% to 22% in 5 hours. Finally after agreeing that there was indeed a problem, she told me that she was in Tech Support and that she would transfer me to a Claims specialist. She did try to transfer me and after 25 minutes on hold I gave up!

I followed up this morning (the next morning) and once again I went through Tech Support, explained the whole problem and then got transferred me to Claims. This time I did get an answer from Claims, who asked me for all the information again. They said it would have to go to another Claims person. I kid you not, by the end I was talking to the 7th Claim person, none the wiser thinking they were escalating the problem within the management chain. That was not the case. The 7th person finally said the battery was not covered for the S22 Ultra but would be for the S20 FE. That is not what the website said and it definitely felt like a total scam.

Finally, they told me that they would get back to me with an answer in 24 hours. Now, why didn't they say that in the first place an save me a total of a frustrating 2.5 hours on the phone with NO RESOLUTION, except wait 24 hours for an answer.

AT&T should reexamine its relationship with Asurion and take responsibility for streamlining Customer Service.

Repeatly have questioned increase in my bill.
Slow internet
outdated router
Lost my 25 yr old ph#

My job is remote. I accidentally gave them the wrong apartment number address and they couldn't setup my wifi because of it. As a result I had to go to my old apartment where my roommate is soon to move out and do my job there. Living uncomfortablely as all my furniture is at my new apartment.

I was told to redo the order and spent $100 on a advance payment for that new order. While I would be refunded for the previous order (which i wasn't)

Guess what? A system error canceled it. And now I'm being told by the manager that I gotta purchase a new order lmfao. My job is on the line and they don't $#*!ing care. They have their job, they don't care if you lose yours or if you default on rent and become homeless.

So now I'm waiting for the $#*!ing manager to call me tomorrow 01/12/2023 to see if someone can cancel their $#*!ing appointment and I can get slotted. Such a great service, ensuring that by the time your wifi order is completed, your already unemployed and homeless.

The outlet is installed all I need is the $#*!ing MODEM AND ROUTER

HOW $#*!ING HARD IS IT TO JUST TAKE 15MINS TO DELIVER THOSE AND ACTIVATE THE ACCOUNT!