AT&T

BREAKING! Please do not fall for At&t Coronavirus relief plan to not disconnect service due to non payment. Well, I am here to let you know that they shut down my service even though I made payments. They had my bill at 355 dollars a month for which I've been making 200 dollars payments for the past two months since I got the service back in March of 2020 based on the fact that they will not disconnect service due to Covid 19. We are now barely in the month of June and my service got disconnected. I tried calling every possible number for them to zero avail. So I pulled up the nearest location on Laguna blvd in Elk Grove CA. As soon as I arrived, they had a very young brat with bunch of tattoos on his arms sitting in front of the store to greet customers. I tried to let him know the reason for my visit, without any formal clarification of my issue, he straight said to me, you need to make your full payment before your service can be restored. So I asked to speak with the manager on duty, a gentleman named Joshua showed up with a very professional attitude and he listened to my concerns and in turn linked me with a very sound and professional lady named Teresa who made every attempt to resolve my issue but no luck. I ended up paying six hundred dollars before leaving the store and my service is still down after many hours. I only needed to make 581 dollars to get the account back on but even with the 600 dollar payment, my account is still off. I was only short 155 dollars for each of those two months and my service is disconnected for three times the past due amount. You could never reach anyone by phone for problem solving. WATCH OUT FOR RUDE AND INCOMPETENT STAFF AT THE STORE LOCATIONS!
SORRY, BUT THIS COMPANY SHOULD NOT BE IN BUSINESS. REAL RIP OFF. DON'T GET AT&T. YOU WILL REGRET IT I SWEAR.

I was trying to move from AT&T to T Mobil on July 29th, 2018. We had 3 lines with AT&T. But during the transfer, one phone that used by my son cannot be unlocked. I paid off all my phones at the day of purchase. All phones should have no problem to unlock. So I called ATT Custermer service. They told me this request was sent to related department and I have to wait 48 hours to receive an email to follow the link to unlock. The first and second email didn't do the work with error message saying there is a problem to unlock my phone. Finally the third email unlocked the phone. But by the time I unlocked my 3rd phone, it was Aug 6th, 2018. Because ATT billing cycle starts on the 2nd of every month, with this one line, they charged me $114.23 for the month of August. Their custermer service told me they don't do prorate. I argued it is not my fault we can't unlock my 3rd phone. It is ATT's problem. Their custermer service people told me I should cancel that phone befor August 1st to avoid paying full for next month. If I cancel that phone and that phone can't be unlocked I will lost connection with my son, who was out of town during summer time. ATT people just don't listen saying I have to pay $114.23 even we only had one line with them for 4 or 5 days. I would not recommend ATT for anyone I know. I was with them for many many years and they have very expensive roaming charges like $10 per line per day. Every time my family go overseas for vacation our phone bill is outrages. This is the main reason we move to T- mobile. They only charge for $10/month. Although I was unhappy with ATT's expensive bills I wasn't angry with them. But this transfer experience really irritates me. Their custermer service is so bad. At the very beginning they were saying what we can do to keep you. After knowing I already transferred my another two lines to T-Mobil and I won't stay with them. The lady's voice turned into ice cold immediately and told me I have to pay full charges for the month of August. They don't do prorate!

I have been a customer with them for about 16 years, Over the years the customer service has not been the best. The first issue I had was a representative talking me into changing my service from what I had, promising me that it would be a better deal for me and that my family could share 10 gigs of data, Well that was a nightmare. Since it was over 30 days I could not change it back to what I originally had. The only thing that I got from AT&T was 5 extra gigs. My bill was more than it originally was. My second issue is I was told that if I combined my Direct TV and AT& T bill I would have a lower bill. Well what I wasn't told is I would be charged for two months of service to start and I would lose my Plenti points for combining. If I had known this I would have never done this. I lost some Plenti points which was restored and I asked that my bill be de-combined. Back in September. It didn't happen and I called again and it finally happened in about March or April we from that I lost PLENTI points from January-current. They made my account paper and I kept changing it back to paperless and my bill to where the money automatically is paid. I called PLENTI and AT&T about these issues since last year and they make it seem as though it's my fault for all of this and refused to give me my PLENTI points from January currently. I had to go back to my account recently to re-do the paperless again. I know that I did it because I didn't get a bill prior to the one I just received the other day. I am not sure what kind of games AT&T is playing but I don't appreciate it because I know for May I didn't get a paper bill now all of a sudden I get one in June. So know I am sure I wont get PLENTI points for June either. ATT sucks

I'm not even sure where to begin…my fiancé has terminal stage 4 breast cancer, she's unable to work. She had a cancer organization pay for her phone plan for a couple of months. *Note, it takes about 6 months in my experience for an organization to reach out to you considering the other cancer patients they are helping out. We visited an AT&T store to add $180 to her account to keep the account current that we didn't have (waiting on the cancer organization) come to find out she has $200+ credits. The store associate was confused of why we were even paying $180. I guess AT&T is against using store credit to put towards a bill…idk. Her phone was cut back on because the $440 the cancer organization added to her AT&T account plus the $180 that came out our pocket in store. We don't understand why the $180 was needed due to the $200+ credits on her account already. We called customer service to have the $180 reversed because it wasn't really needed the first place, by the way…customer service is absolutely rude and completely useless. The customer service rep reversed the $440 instead of the $180 and it canceled her service completely. On top of that they aren't able to reverse the $180 that we paid in store with a card to but able to reverse the $440 that was processed back in November from the cancer organization… the rep canceled and reversed the wrong transaction and it completely screwed her account. *Note we have no idea which organization it came from, it will also take another 6 months for them to even reach back out to her. The negligence and ignorance of the customer service rep costed my fiancé her entire phone plan and account and there's nothing AT&T can do about it. I'm not sure why we have to suffer because the rep canceled and reversed the wrong transaction. She should be credited $440 due to the wrong doing of the rep, that was not our fault the customer service rep is dumb and incompetent of doing his job correctly. I'm out $440 plus $180 almost $600 now and there's apparently nothing y'all can do about it. I'm going to contact BBB. I'm beside myself.

None of the representatives know how to communicate nor know how to take care of customers. AT&T is a complete scam and only care about taking your money. Spend your services elsewhere! Here is my experience:

When the iPhone 14 Pro came out, several phone companies were doing a $1000 trade-in promotion for qualifying devices. I had an iPhone 12 at the time, and jumped on this deal quickly. It was a huge mistake. After ordering the device, there was a 8 week lead time until my device got to me. This wasn't the problem, as I spoke to a couple agents because I was worried I would miss the promotion window. Problems started as soon as I got the new device. My return package to turn in my iPhone 12 never came with a return label. Instructions that came with return package says to use the return label, but I never got one? I then contact AT&T representatives to see if they can print be a new label. This was when things went complete south. Representatives online told me to go my local att branch to get the label. I drive to 5 different branches, one corporate branch, for all of them to tell them that they can't print any shipping labels. At this point I'm at a complete loss. After several back and forth calls and chats will representatives, I was finally able to talk to someone in higher management. The management team was able to send me a return label via email. WHY COULDN'T THEY JUST DO THIS WHEN I ASKED BEFORE GOING TO EVERY LOCAL BRANCH? Now, my iPhone 12 has been shipped to AT&T. I have proof of shipping and emails stating that AT&T as the device. It has been a couple months now, and my promotion status is still at "Started". I've been paying installments on the new iPhone 14 pro, which is shouldn't be because the promotion states that the $1000 covers the installments. So far, AT&T has been scamming me out of my money and hasn't fixed this issue at all. Instead of saving money on a new phone, I have lost money, my bill is now higher because I have to pay installments, and I lost my iPhone 12 because of AT&T's mishaps. AT&T is supposed to be the leading company for cellular devices? Not a chance. Complete waste of time and joke.

AT&T continually fails to deliver the services for which I am paying. I am writing to demand punitive and corrective regulatory action.

I am an AT&T land line and DSL internet connection customer in east metro Atlanta. In the 33 years I have lived at my current residence, I have often had to endure problems with service. The service interruptions have become worse in recent years and acutely worse in recent months. Every few days I must call the company for repair either because there is static or no connection at all on the land line, the DSL signal fails, or both. I have made four such complaints in the past month.

These problems would be permanently solved if AT&T would replace the obsolete copper cabling system with modern fiber optic technology in our community, but it is not doing so. While we wait in vain for this upgrade, the company refuses even to maintain the existing infrastructure serving us. Frustrated repair technicians have told me that the equipment in a particular box in our neighborhood is worn out, and the company will not spend the money to replace it. On tech noted that it was especially prone to fail during stormy weather.

I recently discussed the problem with Gary Ladd Jr., Manager for Technical Support, Office of the President, AT&T. He told me the company had determined that the equipment was not defective enough to warrant replacing. I asked him how that could be when it was failing every few weeks, with increasing frequency. He had no answer. He promised that I would be contacted by Case Manager Toan Nguyn. Mr. Nguyn never called, and he has not responded to two phone messages I have left for him.

We remain AT&T customers only because in our area there is no alternative except Comcast, which has an even worse reputation for customer service. We depend on our land line because cell phone service is unreliable inside our home. Like most people, we depend on the internet for many purposes. Streaming is routinely problematic for us because the DSL speed AT&T delivers us is slow at best -- when it works. But as of late the signal drops out intermittently or continuously almost every day.

This level of customer service is deplorable and intolerable. I have written the Federal Communications Commission and the Georgia Public Service Commission demanding that AT&T be levied punitive fines and be forced to (1) replace the defective equipment serving our community by the end of May and (2) upgrade our area to fiber optic technology by the end of 2020.

About 40 years ago Saturday Night Live savaged AT&T with a parody commercial featuring Lili Tomlin and ending with the tag line, "The Phone Company. We don't care. We don't have to." After all the decades nothing has changed.

We switched from Verizon, huge mistake. As soon as this contract is done I'm done with them. They claim their reception is better, its no different from anyone else's. No worse but certainly no better. I had a problem with my new phone not switching over. Went to three different stores with three different solutions. One store even require a readable bar code on my driver's license. It was damaged so it was an issue because they couldn't scan my driver's license. Neither of the three stores resolved the problem which eventually resolved itself two weeks later. That's how long it took for my number to fully switch over. When we started the new service with at&t we were in the store for nearly three hours. Verizon we bought new phones and the phones were fully functional 30 min later. Now as part of our at&t package we subscribed to direct tv and direct tv now. We didn't really want satellite but the salesman showed us how we could save money by simply using the Hotspot on our phones and get rid of our wifi. It was horrible didn't work which actually cost us more money to re install our wifi. As for direct TV now on my phone I have never been able to log onto the app. We've had the phones going on three months now and I have conservatively spent hours, no less than 15 to 20 hours on hold only to get a robot that you hope sends you to the right person. Well I found out that at at&t there is no right person. Or robot. After spending sometimes two or three hours on hold i would get the wrong person and have to start all over again at the back of the line. This happened multiple times. I stayed home from work one day and spent a total of 8 hrs on the phone and to this day still no resolution. Next, I had at&t already installed on my phone but tried to cancel it because I thought i had direct tv now with my new plan. Just to cancel a service you will spend hours on the phone only to reach people who haven't got a clue. Three months later I'm still paying for a service I don't want and can't get a service i do want. And there are NO 1-800 numbers on there website so you can cancel. I had to Google the number which did me no good because the staff are not adequately trained. And now for a new low in customer service, the robot actually said, I'm sorry and hung up on me. Iv had customer service reps that I had to hang up on because between the accent and the poor reception I could not under stand a word. Summery they sell you a broken product and then can't fix it. All this in three months. To be honest, between a bad heart and ptsd I don't know if I'm going to make it through a two year contract.

3280 E Flamingo Rd. Las Vegas NV *******

I came here today 12/5/2020 to turn my prepaid account into postpaid and purchase a new device. While I have received a stellar service from the staff, especially, William J. Who helped me with my purpose of visit and whom was very patient, accommodating, and was very professional, I definitely did not appreciate the way I was mocked by this person with a longhair while going through the process of activating my new account who turned out to be the store GM. I work for Department of Homeland Security/TSA, and it is stated in our government issued credential that we are a Federal Emergency Responding Official. I was trying to see if I can use it to get a discount as they are offering them to EmergencyResponders. This GM made an unnecessary statement in normal speaking volume in front of me, in front of his colleague, and within eves drops of other customers who where their that "TSA is not law enforcement, but they like to act that way." before walking away. I understand if you do not think I deserve any discount and I would be very happy to pay what is due since I am happy with the AT&T service, but I do not think it is necessary for him to mock my profession. If you have a bad experience with DHS/TSA it is within your right to feel upset and say anything negative, but not while you're on duty, your employees are looking up to you for example and I was not there and have nothing to do with it. Therefore; I do not deserve to be mocked in front of people. The GM would probably just get a slap in the hand and nothing at all, but at least it's here for people to see that I am a DHS federal government employee and this is how the GM at this store treated me. William J. Should be the GM, he talks well, acts well, and treats customers like me with outmost respect and not that guy. This won't be the final place that I'll be sharing my experience with this AT&T store.

I am a 28 year old homeowner, college grad, and disabled U. S Army veteran that had the unfortunate experience of signing up with AT&T Uverse and Wifi after my family had been customers for 20 years. They have since lost ALL of our business. Why? Because at day 1 of our contract thru the entire first month our service did not work. After 4. FOUR boxes it finally worked. We were patient. THEN, a bill for an unreturned box appeared for $168. This is when things really snowballed. This bill suddenly turned into $381... we called relentlessly to remedy this. One day, an agent by the name of Christian agreed to CREDIT (not reverse payment) our bill for the $381 for our CONSTANT troubles. I asked if this would EVER come back, and he assured us it would not. Well, this bill reappered for another month or so until we got sick of it and cancelled. NO ONE would help. During which we were assured we would not incur an early termination fee. Since then our bill has risen to over $700, to inlcude the missing box their technician 'lost" and a termination fee. Unbelievable, right? I have PERFECT credit and now I'm being harassed by collections. I reached out to the BBB and a man by the name of Timothy Amey from the Office of the President at At&T called me to discuss this matter. Not only did he refuse to fix the matter but he - like every other employee - straight up REFUSED to provide the audio transcripts of the phone conversation with his agent proving that he credited the bill. They are hiding the evidence of my claim since listening to it themselves. Timothy refused any responsibility after agreeing with me that it was wrong and had the NERVE to say that I needed to pay for the services I "enjoyed"... I didn't enjoy a single day Timothy, in fact it was all hell. Now this Christian kid still has a job while I take a hit to my perfect credit. Xfinity has since been a MILLION times better and more receptive. You've been warned people. Avoid taking a hit to your credit and the financial and mental angst that comes with At&t. Not a military friendly company WHATSOEVER.