AT&T

I can't tell you how many perks and benefits were promised if I switched over to AT&T. There was a ginormous list of them, and when we did it, the service technician showed up after a couple of months of waiting (due to some mysterious technical issues that they wouldn't describe to me) with a salesperson who proceeded to pitch a whole bunch of stuff that we didn't want over the next few hours. It was a goofy pitch, complete with a faux call to his "boss" over the speaker phone to ask about the current special deals so that the "boss" could be like "Oh! Wow! What an amazing benefit! I've never seen it so good before! How are we even making money from this deal? You'd have to hate money if you didn't hop on this deal this flaming second!" It was incredibly uncomfortable and awkward, and I almost decided to cancel having the internet installed as a result. At one point, the salesperson asked about benefits that I was promised when I talked to the original sales reps, and I told him about the benefits of the first couple months free, and that they would buy me out of my contract with XFinity, and a great bundle if we switch our mobile providers as well. I even gave him the store location and names of the reps I talked to. After I informed him of this, he said that he wanted me to find the email they sent me with a list of these benefits, and I couldn't find the email, which means they wouldn't honor those benefits because I didn't get it in writing. Instead, I got a stupid $50 AT&T card that I have to order online, and it's a "benefit" that I couldn't care less about. I already have too many cards in my wallet, and it's not worth the lousy $50 to get yet another to be forever lost in the black hole that is my wallet. It was a pretty bad experience, and I have to say that I'm regretting my decision. The internet is meh so far, despite it being fiber. I haven't really noticed much of a change in download speeds, but I did notice a bunch of hitches in connectivity that I never had with XFinity, especially when it comes to streaming media like YouTube and Netflix. Nothing is worse than changing internet to something that is supposedly faster and then getting the dreaded buffering screen for minutes on end before it plays a couple of seconds and then returns to buffering. On the first day that it was installed, the internet died completely, and we had to call the technician out again to install a new modem and run a fiber line all the way up to the house. That restored the internet, but I'm still not that impressed with the connection stability. For reference, I work in the tech field, so I know how to do a lot of troubleshooting with the internet connection on my own, but the problem appears to be on AT&T's end, not mine. I'm about ready to go back to to XFinity if this is what the experience is going to be like. It's such a shame that my first fiber experience was tainted with a crappy company like this one. AT&T, do better.

Been with them for years, but the customer service is the worst. When my contract is over, im looking for another. I HATE I KEEP FOOLING WITH AT&T.

The reason for this complaint is because i've been a loyal customer 2yrs I never once asked your company to change anything on my account. I hate when company called me and asked me Do I want to try new Products with your company. I was fine with what I was paying every month for my 7 phone That I was happy paying $8.99 for each cell phone insurance I didn't Ask your employee to try to save me money at all. I really didn't care about that.
But anyways, they changed my plan without my permission. I didn't ask for your company to change my plans. I was satisfied with what I was paying for 7 phone again I didn't ask your employee to help me with anything. I gotta phone call asking me. Do I want to sign up for some type of program for a $25 a month? That covers tablets, computers, TV, and game systems. That was it and I told them. Yes, I would like to try it. And that was all I asked for but you're employee went in and changed everything on my att account without my permission I've been a loyal customer for a long time. I deserve credit and you'll please get this bill straight now. Because that's not what I asked you out to do I asked for one thing and 1 thing only but your company just take it up on their own and do what they wanna do without my permission. Then I talk to customer service. Nobody can help me. I find out yesterday which was September 23rd that you guys put me on a $45 plan that I didn't ask for that. Would not cover my kids other 3 phones. Which I did not ask you to change anything. I would never ever pay $45 a month four on for line and the other 3 dont have insurance when I got phones That cost over $1,200. I will be contacting contact 6 news for help because this company is scamming me out of lots of money every month and I'm just paying it to keep my credit good Because if I don't pay it then you guys reported as negative. But it's okay that job company could keep screwing me. And nobody's trying to help me I've been calling. I don't talk to managers managers have lie. I have talked to multiple people and I have wrote down their names. And I'm gonna list all the supervisor who i have talk to. That told me they were supervisors and they was going to help me and they didn't at all As of right now, I have 6 phone lines that I pay plus my seventh fault line is temporarily suspended. It have been suspended for a whole year. And a 1 half going on 2yrs and im still a very loyal customer. I still pay that bill. I just want you to go and fix my bill back to. Where was because I didn't ask you to do anything.

AT&T told me I would have to upgrade my plan only AFTER I took delivery of my two new I Phones! The new plan would cost me about $40 a month more!

To whom this may concern,
My name is Melissa Townsend and I had called yesterday evening after 6 PM to try to get some help setting up my husbands (Kyle Townsend) phone that was not activating. After hours on the line with other tech-support individuals, they were unable to help me. After hours on the line with other tech-support individuals, they were unable to help me. I spent many trips going to the AT&T locations to also receive help as they were unable to help me as well and referred me back to tech-support. I spent many trips going to the AT&T locations to also receive help as they were unable to help me as well and referred me back to tech-support. So if I know at this point, I have nearly given up and was about to switch providers.
So if I know at this point, I have nearly given up and was about to switch providers.
However, last night was much different a huge difference amongst those that were able to help me. However, last night was much different a huge difference amongst those that were able to help me. His name is Antonio Champion. His name is Antonio Champion as he gave me his name. Mr. Antonio Champion helped me through the whole process. Mr. Antonio Champion helped me through the whole process. He was very polite and very reassuring, and gave me a sense of calm in my time of tense agitation he was very polite and very reassuring, and gave me a sense of calm in my time of tense with this whole phone, activation business. This whole phone, activation business. He took his time and checked every corner and waited with me on the phone until the phone was activated. He took his time and checked every corner and waited with me on the phone until the phone was activated. If I could give five stars to an individual on your AT&T team, I would give 10 stars mister Champion. If I could give five stars to an individual on your AT&T team, I would give 10 stars to Mr. Champion. His friendly, professional kind of relatable personality is all that made the difference in making this difficult task become and seem so simple. I don't know what magic he performed but whatever it is he is very good at his job. I don't know what magic he performed, but whatever it is he is very good at his job including tech-support, but also client relations. Or my opinion, I'd say this guy deserves a huge raise for the ability and skill he has to help people make their lives easier by simply activating her phone and being patient.or my opinion, I'd say this guy deserves a huge raise for the ability and skill he has to help people make their lives easier by simply activating a phone and being patient. I wanted to write this to give do credit to a individual that truly deserves credit for excellent customer service. I would like him to be informed of this letter of recognition as he deserves to know he is absolutely recognized for excellence.
Thank you

Sent from my iPhone

These guys are total CROOKS! I called to switch my girls service from Metro PCS to my phone plan at AT&T.

I told the SALESMAN that I wanted data plans for my two younger children because they don't have anyone to call! L, and he just AGREED. He signed me up, saying that it was the most cost savy plan. I believe he advertised that it was $180, but I may be wrong about that number. (WHAT I DO KNOW THOUGH, is that I would have never agreed to $300 to $350 monthly or I would have just kept them on the plan they were on.)

Then fast forward a couple weeks, my girls get their phones. They are excited, of course, because they just want to play games on an iPhone. I had already told them they were only getting data plans but they didn't care, GAMES were all they wanted anyway.

Well, they start getting these phone calls ALL the time. I didn't notice at first because they didn't have their ringers on. But I picked up one of their phones one day and I see these text some weird text messages. I ask them about it and I find out that they are getting a massive amount of phone calls and text messages from random people.

INAPPROPRIATE and VULGAR text messages were being sent to my TEN and ELEVEN year old.

So I called. I said, hey I got data plans for my girls but they are getting all these phone calls and texts. They say, oh WE DONT OFFER a data plans….

Oh really?! Then why didn't the salesman say that? Oh YEA, I know why, TO GET A SALE!

$#*!ING CROOKS.

Then they proceed to tell me that the phone numbers they assigned them were someone else's phone numbers. HMMMM…okay. Assigned to my small children? Even though i specifically told the salesman they were small children, which is why I asked for data plans?!

Then I get my phone bill….…and guess what they are charging me?

$350 for the bull$#*! LIES they sold me!

I always heard they were crooks but I didn't believe until this…it's true guys!

Please make sure YOU RECORD your own calls with any salesman that you talk to, ESPECIALLY AT&T, so that you won't get hoodwinked because this is bull$#*!!

No holding music, how am I suppose to eat my lasagna and talk to people when there's no holding music # BORINGGGG

They seem to know what they are doing and can take you right to what you need.

Unsatisfied customer I feel like I've been scam by AT&T it time for me to move on try a nothing company

Don't care about you. Phone lines have been down for a week. Lost thousands. Save yourself and RUN!