I reached out to company because a piece broke. They were so quick and helpful! They got me a replacement part immediately!
*** Buyers Beware ***
I ordered a glass display case and never received it. FedEx delivered to package to the wrong apartment on Tuesday 9/5 and when I came home, it was nowhere to be found. I searched the entire apartment complex. I posted on my resident portal about the package including all the details and I've notified my leasing office about issue. The leasing agent and myself have not received any response from anybody.
I then opened a case with FedEx and BisonOffice. BisonOffice claimed it would be resolved by Thurday afternoon, and it was not.
I visited the FedEx Ground building and spoke with a rep Thurday 9/7, and she said she was going to look into it. When I called on Thurday Daria said she is waiting on a response from FedEx before they move foward with the case.
I've called FedEx multiple times. I've called/emailed BisonOffice multiple times and all I get is that the case is still being worked.
As of 9/10 FedEx has closed the case associated with the tracking number.
I opened a case with my bank and Laura from BisonOffice said the case is going to be handled directly by them from here on out.
Laura also says "This isn`t the first time we are receiving complaints for the lack of FedEx carriers competence, so I really hope our management will take this to consideration of switching the shipping partner in the near future".
DO NOT BUY FROM THEM
Many decor items i bought were satisfying And tasteful fit for my apartment. Items arrived seamlessly. Recommend!
Price was the lowest around And the Business seems to be honest And customer oriented. All i need from my supplier. Quality is decent.
I received an item that was damaged and the Bison Office Team (and Greta) was quick to rectify the issue. Great customer service! Thank you!
Excellent excellent and fast service, professionalism! Quickly respond and answer questions so that everyone can do business with the company
I bought a buffet, it came damaged. I notified them, Sophie went above and beyond to help me until we had a solution.
I have purchased coffee table and the console table. They both looks great and price was almost half of what living space listed.
Can't say enough about my appreciation for Dominic's customer care on my gazebo purchase and delivery
Overview
BisonOffice has a rating of 3.4 stars from 350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BisonOffice most frequently mention customer service, perfect condition and best price. BisonOffice ranks 686th among Furniture sites.
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- Riverside, IL, United States
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Business History
At BisonOffice.com nothing is beyond our inventory when it comes to keep your home furnished or your office fully stocked and there is always a perfect fit for every taste and budget.
How can we offer such great discounts on all our products? We place value in building and maintaining strong relationships with our suppliers and manufacturers. These relationships along with continuous industry research and competitor price comparisons allow us to provide our customers with the best deals on the highest quality products the market has to offer.
We recognize that our customers are the heart of BisonOffice.com and that is why we treat each and every customer as if they were our only customer. Our goal is to provide the highest level of customer service and overall satisfaction. We encourage you to contact us via e-mail, live chat or telephone anytime if we can assist you in any way.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joseph,
I want to begin by expressing our deepest apologies for the incredibly frustrating experience you've had with your recent order for a glass display case. I truly understand how this situation has caused you inconvenience and stress, and I appreciate your patience in communicating the details of the issue.
It is deeply concerning that the package was misdelivered by FedEx and that it has taken this long to reach a resolution. I want to assure you that we take this matter very seriously, and we are committed to rectifying the situation for you as swiftly as possible.
I have escalated your case internally, and we are actively working to resolve this issue. Our team is in direct communication with FedEx to track down your package and ensure that it reaches you in perfect condition. We understand the frustration this has caused, and we are taking all necessary steps to make things right.