Bissell

1:15 minutes on hold this afternoon and 1:05 on hold this evening. After the wasted 1:15 I finally gave up and requested a call back. A customer service rep called back while I was out about an hour later. He said I had to be with the product even though I gave him the model number, etc. He said he would make notes on how long I was on hold and that I should call back. I did this evening and another 1:05 on hold listening to inane music on hold and sales pitches. I gave up again I attempted to contact them
Regarding a Bissell Powershot Slim steamer that stopped working after a month or so. Bissel
CS replace my more expensive model
Which also stopped working after about 3 months with with the Powershot which should be called the Weakshot. It's a piece of junk. You'd be better off boiling water and throwing it on your carpet. Bissel Wicked Combo of terrible steamers and even worse Customer Service. Maddening experience.

I don't recommend this machine. It has a 1 yr warranty and I did not use it a lot and the moter
Burned up after 2 yrs. I contacted the customer service at Bissell and they were NO help. I will
Buy a different brand even I like that they SAY they help pets if they really do. They don't help
The pet owners,

Good job Bissell. My Crosswave is broken, and customer service offers a 20% discount, but you can't use it on sale items. WHAT? That is crap. As a consumer, you should be able to use a discount for sale items, especially when the item is over $200. The normal price is $299.99 with 20% is $239.99yet it is on sale for $219.99. So, what is the point of the discount? I should be able to use 20% off on the $219.99 price so the item is $175.99. But NOOOOO. Policy states. That is CRAP and they know it.
SCAM by BISSELL
Guess I will be looking for comparable products from companies that HONOR Discounts and don't try to defraud consumers.

Bissel sent us a coupon code by email for a discount on an item they referenced in the email, complete with a huge ad photo of the product and a link to order. We placed an order for the featured item, the automatic coupon processed, and the order amount was immediately processed in full on our credit card. The next day, we received a Bissell email saying our order was canceled, without reason. The email suggested that we buy the product through a merchant. We asked Bissell for an explanation on why the order was canceled, but we received no reply. And, we have not received credit on our bank card for the canceled order. So, now we have to fight to get credit for an order that we placed but was canceled for unknown reasons. We can assume, however, that the company arbitrarily decided not to honor its own email coupon as there was no issue checking out with the coupon, no issue with funding, and no issue with shipping verification. Sad service with a headache.

If you buy from the bissell website as a non-member vs as a member, you'll get different pricing-- and not always better for members. For example, as a non-member you can use most online coupon codes and get 10-20% off many items. But as a member you're often given an automatic "member discount" on items (usually 5%) that disqualifies those items from online coupon codes ("coupon codes do not apply to discounted items"). Be sure to check both member and non-member prices before buying online-- I saved $56 on a single purchase by simply logging out of my bissell customer account and using a coupon code. (You become a "member" when you create an account or log into your account when making purchases.)

I have bought two Bissell vacuum cleaners and both of them smelt like rubber was burning I took it apart the belt is fine but the brush will not move I called and asked about a refund and I was told I could not get one so therefore I will no longer buy your product and I will let others know about your vacuum cleaners do not buy them they suck

Purchased bissel product had it 45 days contacted the customer support. The machine had 2 red lights. There was nothing that could be done at home had called multiple times was left on hold hung up on given information and promised a supervisor would contact me. I'm now going on week two with no response. I paid over five hundred dollars for this piece of c***