Bissell

I purchased a product that didn't work. I had to negotiate for days to get Bissell to pay return shipping costs. I had to follow up to prove that it had been returned to the depot. They said the tracking number on the email was blurry - for goodness sakes! I have rung them, written countless emails, and had fruitless conversations designed to stall, frustrate and make getting a refund difficult. DO NOT BUY FROM BISSELL. Products are $#*!e and customer service none existent

Do not order from their website. I tried to order the big green machine through PayPal and it was supposed to charge me four separate payments. Instead it charged me for the full amount for 423 plus 2 payments of 106.00(two of the four payments that was supposed to be spread out in four weeks). I told them to cancel the whole order they said it would take two weeks to give me a refund. Two weeks! I have a dispute open with PayPal as well as my bank. Be very careful ordering from their site. You will be overcharged.

Do NOT buy Bissell! Their quality control and customer service is a complete failure. I purchased a Pet Hair Eraser Slim. It hadn't been a year and there was 3 holes in the suction tube. I called, they sent a replacement because the VACUUM was still under warranty. I had to send my damaged one back which of course meant they'll put the same badly designed tube in it and send it out to someone else. They sent the wrong head. I had to send that back and then they sent the right one. Mind you I was without a vacuum all through this. Here I am not even another year later and I have a hole in the suction tube again. I contacted them. They offer me a 20% discount to buy that same defective reworked part or to buy a new vacuum. Because the vacuum is now out of warranty, past 1 year. They do not warranty the defective part they replaced separately. "This is unacceptable" I say. They have an obviously defective product, my vacuum isn't even 3 years old and I'm dealing with holes in the 2nd tube. "The best we can do is 25%" they say. Another 5%!? Are you out of your mind!? I tell them to escalate this to a higher up. They say I'll be contacted within a week by email with a decision. I received an email within an hour saying the same. That it's 25% and it's only valid while on chat or phone ordering through an agent with this complaint. Completely blown off. BISSELL you are a huge company. Your customer service should be extremely better. There is absolutely no reason my vacuum shouldn't have been replaced by the newer model, at the very least. Your vacuum lasted LESS THAN A YEAR and now I have to buy another. I promise you, IT WON'T BE A BISSELL.

I purchased the Bissell Crosswise Hf3 a few months ago. My roller needs changing and my filter. I have gone online to every store imaginable and there are no parts available. I called Bissell company itself and was told the rollers and filters will not be available for 2 months. So much for this great vacuum. What good is it if they don't make the rollers and filters? Do not buy this item. The company could care less.

I tried, unsuccessfully, to "catch" an order that I had just placed and change the delivery address on it. I chatted with a robot who was programed to answer All my pertinent questions, I sent a text, which was answered by another text, telling me they did not have the capability to change an address on an order that had already been placed. I was referred to "corporate office" and put on hold for 20 minutes! I eventually hung up and tried their "customer service" number listed on their website. I received yet another text. After all this, I have a package going to another state that will be left on the doorstep of the new homeowners who will then have to see about returning a package that the parent company was unable to make an address change on. Unbelievable! I have never dealt with such stupidity.

I phoned Bissell's Customer Service this evening
(September 4,2021) at approximately 7:30pm EST, at telephone # *******691. I had a couple of questions regarding the vacuum I intend on purchasing.

The agent couldn't even answer the phone correctly. Upon answering, all I could hear was what sounded like either the phone being dropped numerous times, or the agent running into objects/walls with the phone, or both.

Eventually, the agent introduced himself as Alex. He then asked me for my first name... Which I had to repeat to him two times.

I'm not sure if I woke the guy up, if he was drunk or high, or all of the aforementioned. At that point, I hung up on the agent and am now considering whether or not to go through with my intended purchase.

In other words, I didn't get to talk to anyone who came close to Cathy Bissell... Not that I expect Cathy to answer the phone, but a somewhat likeable personality/voiced person who can properly answer a phone would certainly be nice!

I purchased a 350.00 product on dec.2nd.it arrived on dec. 6. i put it in the closet till dec. 25 and gave it to my wife for christmas. Upon using it a week after she opened it, she just didn't like it.we called bissel to return it and they won't honor it cause the 30 day return had ran out on jan. 5th. How is that fair to any customer? This 30 day policy was falsely advertised to me. I will never deal with Bissel again. Hopefully you won't either.

Called customer service maybe four times. Was told they didn't have the screws, then told they did have them and shipping out to me and expect to get them in 7-10 business days. Its been well over a month and no screws and no explanation or concern by bissell customer service. I called them back and was told the screws were on back order. When I asked why they told me 7-10 days, all I got was a BS copout answer. I normally won't write negative reviews, but this has to be the worse unprofessional customer care of any business I have ever dealt with.

I purchase a hose in October. Over the phone. Never received it. Bissell got my money. I called November. I was told called later. I called December Herod phone not to call back. I called January just told I can't get my refund back cuz it's over 30 days. If they would have took care of me and November it would have been past 30 days. The Bissell pocket my money and I got screwed

The concept of the Little Green Machine is awesome. What would be more awesome would be if they worked. I have purchased TWO little green machines.
My first machine's dirty tank cracked. I contacted customer service, they said I had to buy & replace tank. I did. Bottom of tank started leaking. They said it couldn't be fixed and I'd have to order a new machine. No offer for reimbursement.
My husband ordered me a new machine. I have kept this one absolutely spotless. I deep clean the deep cleaning machine after every use (ironic). The bottom of the tank started leaking on this one as well, along with the trigger on the spray nozzle no longer working. I contacted Bissell. They said my one year warranty went out a month ago all they could offer is 20% off a new purchase for a third machine! I have already spent over $200 on machines that keep breaking and all they are willing to do is offer me $20 towards a new one. They won't even look at the machine to possibly fix it.
What a joke to have to buy a new machine every year. After reading other reviews, it seems this is their tactic with all customers. Do yourself a favor and buy a different brand.