Bissell

Customer service was kind, respectful and I felt no way advisarial. It's the policy that bissell offers for there products. I need a new battery at 75 a copy. They offered a 20% discount. I've used this for 3 months, purchased in 2019(I know hard to believe) anyway, I would rethink your cordless vacuum purchased going forward. We are looking at Dyson. Much more expensive but perhaps you get what you paid for. Bissell is not made in America. Not sure about Dyson. But I will rethink before I make another purchase.

I will never buy from this company again $500 and it is cheap plastic with very little suction and 4 small bottles of solution for $500, you would think they would give the 64oz. If I could get my money back I wouldn't think twice. "Beware."

Wow, I could not get over how pleased I was with the customer service. I recently bought the 3 in 1 vacuum cleaner, but I had it propped up against my bed and it somehow got tipped over and a clip broke off it. I emailed Bissel about it and told them the situation and right away they told me they would send me a new vacuum. They shipped it that day and I received it shortly after, I was so pleased. I would recommend Bissel to anyone! Ive been using my new one and its worked perfectly fine!

Bought the product and the vacuum is OK, but it. Only comes With 4 disposable Swiffer Bissell Steamboost disposable pads, and 2 washable microfiber pads. The microfiber pads suck. The disposable pads are much better, but there's one BIG PROBLEM, you cannot get refills! The only way to buy the disposable pads is to buy a $50 bundle that only provides 4 disposable pads and the plastic bottom tray for the vac/mop. $50! If you have the vac/mop, you DO NOT NEED another bottom tray because that already comes with the vac/mop. So essentially, you are paying $50 for a useless piece of plastic and 4 disposable swiffer pads. And let me add that you cannot use any other pads with the vac/mop! So good luck with a virtually useless product!

Back in May, I rescued a dog - I named him Shadow because he follows me everywhere. But he also sheds everywhere - a lot more than my previous dog.

My living room rug seemed to collect most of it. Even though I vacuumed a couple of times a week, his hair got so embedded into the fibers of the rug, that the vacuum just wasn't getting it out and the rug began to look really bad.

Then I saw a Bissell "Clearview deluxe rewind pet" vacuum for sale at my local Lowe's. I read the information about the Bissell and checked for testimonials and everything looked great. Since it was on sale for $40 off, I thought "well if it doesn't work out, I can always take it back."

I won't be taking it back. It really surprised me how great a job it did. After vacuuming and going over the rug a couple of times, I looked at it and didn't see ANY of Shadow's hair embedded in the rug. I was very pleasantly surprised.

I don't know about their other products, but this one is much better than I anticipated.

Thanks for a good product and I get to keep my rug.

Customer service is terrible when you are trying to troubleshoot Model 2156W, a machine that simply quit working shortly after the 1-year warrant expired. Two whole suggestions: 1. Check the extension cord. 2. Try another outlet in your house. This is on the fourth call to customer service after twice having my call cut off.

There's no way to get to the motor without breaking open the plastic housing. The machine has hardly been used. They offered me 20 percent off of another purchase since the warranty was up. Why would I buy another one, even with a 50 percent discount?

Purchased a spinwave late December 2022. As of this date, there have been several emails, calls, etc to the misnamed customer service. Machine worked well for about a month then stopped dispensing cleaning solution in mop mode and the front wheel keeps falling off.
The app describes the cleaning solution remedy - which was followed twice without effect and no mention of the front wheel issue.
Stay away from this company - worst I have ever dealt with.
Going to throw my machine in the trash where it belongs and purchase the irobot 7+ combo that I should have in the first place.@#$* off bissell

The customer service is of no value what so ever. They are from the Philippines and all they do is read a script. No knowledge of anything about the. Products. They sent a fed ex label for shipping return. To which now there is no record.

The product had a part that was unable to connect correctly. After 5 phone calls a new handle was shipped again did not work 4 more calls later another handle shipped. It didn't work either called customer service and was told to do all kinds of ridiculous things. That they were told has already been done multiple times. I returned the item with their fed ex label and now they have no record of the fed ex label or returned shipment. They are refusing to refund my money.

They promise delivery dates they do not meet, customer service has no idea what is going on and they charge a return fee even though they failed to deliver anywhere close to on time. That is why Amazon is destroying distribution channels like these.