Bissell

Bissell is not the company it used to be. I have used Bissell products for many years, but will not do so again. We purchased a carpet shampoo device which had good ratings. I used it once after purchasing it this summer. The second time the carpet shampoo device would not work. I have spent months calling customer service in the Philippines. The customer service rep. Has promised twice a supervisor would call me. The third time the supervisor did call me, but not when promised. The supervisor is named Pia. She told me if I had the receipt or warranty they would resolve the issue. I found the online warranty registration and now she said they can't help me as I registered the wrong product. However, I used their form which had the incorrect product listed and now Pia wants the receipt. The warranty registration states only a receipt is needed if purchased at a store. The unit was purchased online. I have written Pia numerous times expressing my displeasure. No help. I am astonished at how Bissell has run me around as a customer. Another issue is out of U.S. customer service. It is difficult for me to understand their representatives and I don't think they understand me well. Once a good company, but another example of a company that is no longer what it was and it should keep customer service in the U.S. They are absolutely horrible anymore. Do not buy their products. Very frustrating experience. I attached proof the carpet shampoo unit was registered online on 8/18/2020 with the correct serial number. They have the serial number, but the excuse now is that it is the wrong product. I did not list the machine as a 1400W unit. Also, the serial number was correct so they know which product was sold. The customer service person found every reason why not to replace the machine. Also, the warranty document I have posted states that is my proof of purchase. Bissell is not following its own rules for honoring its products. As an attorney I am livid and intend to pursue this matter further.

Ma vaccum a brisé et le service clientèle refuse de me la remplacer pour 3 jours hors garantie quand j'ai appelé avant la fin de la garantie et quand j'ai envoyé les photos du numéro de série elle me dit désolé c'est plus garantie de 3 jours c'est n'importe quoi. Paola très mauvais service clientèle vaut appareil dure 4 mois c'est très mauvais comme produit.