Bloomex

I'll be honest I ordered with high hopes and great expectations. I placed my order for delivery for the next day and received my confirmation email and patted myself on the back for picking such a great company. I then received an email saying they were sorry they couldn't deliver it the next day, they actually couldn't deliver until 4 days after but they'd send a big complimentary gift with my order and do a partial refund. I thought ok that's not that bad at least they are taking responsibility for their error... I emailed them back multiple times and left phone messages asking for confirmation that yes it would be delivered Tuesday. I finally got a hold of online chat who confirmed yes it was going today. What a relief right? Until I received a message from my brother in law who was with my mother in law when the flowers arrived. I understand that substitutions can be done but claiming these flowers are worth $69.99 is not right

I ordered my mom a bouquet for Mother's Day. Got there on time and it was gorgeous. Bloomex has a great selection of flowers and gift baskets. Definitely recommend this company when you are unable to give flowers or a gift in person. A friend of mine move to other city, so I had a sweets basket to be delivered to her. She was just elated.

I placed an order, bouquet on line looked beautiful, I upgraded the size. Bloomex is quick to take your money, then they don't deliver the flowers! They said they had delivered when they did not. After calling customer service, 2 hours later, a van rolled up with a crappy bouquet of flowers, they looked horrible and nothing like the bouquet I ordered. This delivery missed the significant event it was intended for and was totally substandard. Customer service will not listen to you, I sent an email, no response until I called again. Bloomex; s response - they reserve the right to change the bouquet you have selected, it's in the small print. I say - this is a misrepresentation of product and an absolute rip off especially when the product they deliver is not the same appearance, size or value as what you ordered and paid for.

I normally do not write reviews, but I felt I had to warn others. My kids ordered flowers for me to be delivered on Mothers day. They told me they were emailed a delivery notce at 8:30 p.m. No one knocked or rang the doorbell, but I did check my front porch & did not see anything. I found a small bunch of flowers this morning in the dirt of my front garden behind a flower pot. Is this the way you deliver? The flowers were a disappointment too. Flowers were snapped right off, and they were not even close in value or picture of what they ordered. Not even a real card to go with the flowers? I told them it was the thought that counts. Do you always overcharge people for poor product and service? If I could give a 0 or minus star rating, I would!

My flowers were not delivered on the date requested due to a third party delivery service. I contacted Bloomex and they immediately investigated. They found that the delivery service did not deliver the flowers at all. Bloomex immediately sent out a spectacular enhanced bouquet to my friend. She was ecstatic. Thank you so much Bloomex. You folks are truly caring and professional.

Ordered a bouquet/wicker basket of flowers, card with balloons for my moms 80th birthday.
A cheap glass vase with flowers with the wrong card and no balloons. This was just left on her door step in cold weather.
After contacting the company I was questioned as to why I'm complaining, they said my mother got flowers, whats the problem.
They wont do anything to help fix this issue.
I will never use these services again.
I'm going to dispute the charges with my credit card company as this agreement was never fulfilled.

Even 1 star is pushing it with this company.

I placed an order for next day delivery, they confirmed it would be delivered to the address and then sent it through a courier that does not deliver to the location and is 2 hours away to collect, which the flowers would be dead by then. It's been non stop lies from the company since trying to get it dealt with and they are refusing to refund. Worst costumer service. I would not recommended using them.

I ordered flowers with Bloomex last year and opt for the $10 full upgrade. Not only did the flowers not come full but it came looking completely different from the description. I was not expecting the exact same but at least a similar look and feel, but it looked like something completely different. This year I asked them about it and they said they must have made a mistake and sent the wrong flowers (after I showed them the pictures) and guaranteed that their flowers are always top quality and to rest assured on my next order so I did. Just take a look at the pictures and you can be the judge of it's authenticity. Zero quality control. Avoid at all costs.

Tried to send flowers to a family member in the hospital. He was discharged so they sent the flowers back to their warehouse. I never received an email or phone call saying they could not deliver. On my bloomex account everything looks fine. No message on there either saying they could not deliver. They gladly took my money but no flowers. They now say they can redeliver for another $15 delivery fee on top of the original delivery fee. Such poor customer service..

Carefully chose my mom a colourful bouquet. They sent a yellow and white depressing order. Not appreciated! Sent them photo. They agreed nothing like what I ordered but said the flowers were in good shape. Did nothing to make it right. Not impressed! Why offer a selection when they decide what will be sent! Customer Service did nothing. Big hassle. Everyone who saw flowers was astounded at the depressing nature. Noticed they have been investigated. CBC news article as well. DO NOT TAKE A CHANCE ON THIS COMPANY!

I ordered flowers from them in the winter. In the middle of the night, they were delivered and left on the porch. By the time I found them in the morning they were frozen solid. The customer service department made me jump through all kinds of hoops. Finally, they just stopped responding. They asked for a picture of the frozen flowers to send to their lab for verification. Not sure how you further verify something is frozen, but that is the one that stumped them and stopped hearing back from them.

However, after that, I posted a review on Trustpilot. Another sham of a company. Bloomex had my review taken down from there as well even though I had provided documentation of my issues.

Ordering flowers from overseas can be of concern however using Bloomex was an excellent choice. The selection of flowers which were delivered on the date requested were beautiful. I will use this site again. Thank you.

I ordered white Asiatic Lilies for my wife birthday but I received a ‏bouquet of white Rose, which she hates. The decoration and arrangement was also very poor and cheap-looking. They ruined my birthday surprise. The worst experience ever!

My flowers were almost dead not like my friend did order worst flowers i never received in my life. I wont recommend this company, always better to find a florist in the town you are sending the flowers. Plus they were delivering the flower through Purolator with a night over imagine the flowers next day!

A lot of confusion with the order, whether it had been delivered early or not. Tried phoning but didn't answer and I'm in New Zealand so a bit stressful as to whether these flowers were going to be there for a funeral or not

I really like going through this company because they always get my order correct and they always deliver it on time. I've tried other companies but something went wrong any time. So I highly recommend Bloomex because I've never had issues with them. Last time I ordered Sunrise Bouquet and it was flawless. When I gave it to my mom for her birthday she was very happy.

As I now know, This company is notorious for fraudulent transactions. Majority if not all orders are not what people purchase and paid for. Nor are they of equal value as that is often the response bloomex gives when the customer complains

Here's what I ordered, adding the delux (added flowers to bouquet) total cost was $93 and the delivery was made to wrong address, where my friends had to go pick the flowers up.

What I ordered…

What they received …