I had purchased an arrangement based on what I saw on there website, they sent something totally different ( not as described), when I called them all they kept telling me was, "it's a recipe on what you see", that you don't get what you actually see on the website
They refused to give me a refund
Just a 20.00 in store credit
I will never do business with them again
Below is the picture of what I received
Second picture is what they had advertised
Huh?
I just recieved there standard response ( copy and paste), that they send to everyone that have complaints. I have not gotten any solution to remedy this issue, they offer me in store credit of 20.00, this is insulting as I have spoken to 5 representatives already
The only way to remedy the situation is refund my money or send exactly what's advertised on your website to my grieving friend
First experience with Bloomex. Ordered and used a $20 gift card I had. The discount code was applied successfully. Completed the transaction and was provided with my total, which was correct. Flowers were delivered in a timely manner and I was then issued a receipt. The $20 coupon was not applied and I was charged in full. I left a message for customer service. No reply. I emailed and received a response simply stating nothing they will or can do and to use the coupon on my next purchase. The delivery fee was $19.98, which I believe to be a bit pricey. Won't be using this service again.
This is the second Christmas I have ordered flowers for my aunts who live in England. The displays have been beautiful. My aunts, who are house-bound, really appreciate the ray of sunshine they bring into their lives. Thanks for doing such a great job, Bloomex UK!
Used to order flowers through another country but over the last few times it either confuses the orders, or delivers the flowers too late. So I decided to look for another floral company and came across Bloomex. I already used them twice. They have great service and beautiful fresh flowers (not overpriced). So for now I'm quite contented with the company. Hope I won't regret.
Excellent service as I had left it very late to organise my sisters birthday flowers. Next day delivery and absolutely lovely selection of flowers which were greatly appreciated. I received a message with a picture of the display too, which I thought was a nice touch.
By coincidence, I both received and gave flowers from bloomex's this week. Both arrangements were gorgeous, really different from each other and not at all the same usual thing you see. The one I sent was a designer's choice and it was interesting and very evocative of spring. It was incredibly easy to order online.
My son ordered me mother's day flowers. I never received them. I was home all day. My neighbors were home all day as well. The delivery driver was supposed to leave at the back door if no one was home regardless. No one attempted delivery. I called the company and had a very rude condescending man speak with me. He would not give me his name or let me speak to someone else. He said that they will " do an investigation " then email the results. It just really sucks no flowers were recieved and they were happy to keep my son's money, until I decided to call. My son work 21 day shifts, so he has no time to deal with this problem.
This is the last time I ordered flowers online. The worst experience, flowers were not delivered to my friend as agreed it, the driver was rude on the phone. After 3 days of emailing and threatening she finally got the flowers dropped in front of the door.
Never again!
We sent a deluxe bouquet of roses to a friend who had recently suffered a very tragic loss of a child. She was so touched -- and sent us many photos of the flowers displayed in her home. They looked gorgeous! So pleased we used Bloomex. Our order arrived exactly when we asked (the day and time were important to this delivery) and just as they were pictured.
I recently purchased a bouquet of roses for Valentine's Day. The flowers arrived and were already wilting. I took photos within 24 hours and opened a complaint with Bloomex for a refund or exchange.
Bloomex sent back an email stating that I could not obtain either a refund or exchange because my complaint was more than 24 hours after the flowers had been delivered, despite the fact that the timestamps on the photos showing the decaying flowers was within 24 hours of their delivery.
I would give them 0 stars if I could. Avoid at all cost.
Bloomex ripped off my grandmother and refused a refund. They didn't seem to care that the product they delivered was not only wrong but half of the flowers were broken! I sent multiple emails and called multiple times but nothing! I just don't want to see anyone else get scammed by this company. I can't respect a company that shows so little consideration and respect to elders! Garbage company - garbage product!
Misleading description about number of flowers in a bouquet saying its 50 but then you get 15.
Not willing to refund
Impossible to reach a supervisor by phone and they send you back the same email over and over without even bothering themselves by acknowledging your concerns
Disappointed me on the most important occasion
Too expensive and they add lots of fees
Coupons rarely work
Just encourage your local florist and save yourself from this bad service...
Flower delivery left on doorstep in -30C weather. Dead flowers obviously. Idiots. Bloomex blamed their delivery contractor and would not refund the purchase price. They are a scam. Never ever order from Bloomex. Ever.
Dear Valued Customer,
I sincerely apologize for the distressing experience you encountered with Bloomex. Your dissatisfaction with the delivery of dead flowers left in extreme weather conditions is completely understandable, and I empathize with your frustration.
Your feedback is invaluable to us, and I want to express my deepest regrets for any inconvenience caused by this unfortunate situation. At Bloomex, we uphold ourselves to the highest standards of service and product quality, and it's disheartening to hear that we fell short of meeting your expectations on this occasion.
I want to assure you that we take incidents like this very seriously, and we will thoroughly investigate the matter to address any shortcomings in our delivery procedures. Additionally, I apologize for any confusion regarding your refund request. It's important to us that our refund policies are transparent and fair, and we will review them to ensure they meet your expectations.
To assist us further in resolving this issue, could you please provide your order details, such as the order number? Unfortunately, without this information, we are unable to locate your order in our system. Please email us at onlinereviews@bloomex.ca so that we can promptly address your concerns.
Once again, I extend my sincere apologies for the inconvenience and frustration caused. Your satisfaction is our priority, and we appreciate the opportunity to make amends and regain your trust.
Kind Regards,
Kean
Customer Service Experience
I would never order again. Terrible service …, late delivery …flowers ordered were not what was delivered …. We even upgraded the order. Company will not do anything. Won't even answer phone. I worked customer service over 40 years and this is beyond terrible customer service. I advise not to use them. I got stung twice slow learner lol.
Delivery is great & I don't order the vase. I feel that everyone already has a vase & another should not be thrust into the household. When I sent the flowers from Bloomex Company the recipient has texted me a photo of their beautiful arrangement. Now if only I could get my family to send me one!
The site was very easy to navigate, adjust the order and to go through the process without a glitch or any surprises.
We even called to ask a question and had immediate help and fully answered all of our questions.
Much easier and smoother than the other 3 sites we first tried.
Would recommend Bloomex to anyone
Fantastic service, flowers ordered and delivered same day. Great communication with the florist and vat invoice emailed over on request almost immediately. The lady the flowers were delivered to was highly delighted. A service I will certainly use again. Thank you. Diane
I get great service here. I use it to send flowers to my family from France usually, but this year it was Australia. No problems encountered and the recipients were overjoyed withe the quality and presentation assured by the local florists. Thanks.
Bloomex flower delivery is a heaven sent because my girlfriend lives in Australia and me in the united states' so being able to have flowers delivered to her is so precious, the deals are great and I do much appreciated this company.
The worst customer service I have ever experienced. The order was never delivered and they refuse to give any type of a refund for a 70$ order. The best they are willing to do for me is 15$ in store credit. Even though my 70$ order never arrived? Literally stealing at this point. I never got my order thus people should be reimbursed. What a joke
Overview
Bloomex has a rating of 2 stars from 1,378 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bloomex most frequently mention customer service, next day and store credit. Bloomex ranks 256th among Flower Delivery sites.
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- Dartmouth, NS, Canada
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angela,
I regret to hear about the discrepancy you encountered with your recent purchase. Please accept our sincere apologies for any inconvenience this has caused. Your feedback is valuable to us, and we want to address your concerns.
As part of our commitment to providing exceptional service, we are eager to address any concerns you may have. Regrettably, we encountered difficulty locating your information in our system based on the details provided.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.
We appreciate your understanding as we diligently work to rectify this situation. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make things right.
Warm Regards,
Andrew
Bloomex Customer Support