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    Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 569th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.8%
Positive
3
Neutral
1
Negative
12
View ratings trends
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Date of experience: 6/24/24
See positive reviews
Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Date of experience: 8/9/24
See critical reviews

Reviews (941)

Rating

Timeframe

Other

Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user jenniferbraden83
Washington
1 review
1 helpful vote
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August 9th, 2024

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter.

Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Date of experience: August 9, 2024

Thumbnail of user phamlocglobal
Viet Nam
1 review
0 helpful votes
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June 25th, 2024

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Service

Date of experience: June 24, 2024

Thumbnail of user danw1725
North Carolina
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

US Post Office states item was returned to sender due to an issue with tracking number. I never received the item. Wrote to seller numerous times and never received a response. The only use PayPal which is of no help at all with issues with a vendor. It appears they may be located in India. Strongly suggest not to do business with this seller.

Tip for consumers:
PayPal will not assist in issues with vendors that use their payment service.

Products used:
Item from another online vendor.

Service
Value
Shipping
Returns
Quality

Date of experience: May 16, 2024

Thumbnail of user mightnightoker
California
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I bought a figure on this website, the money came out of my account, then a email that my order was cancelled and going to be refunded, but I've yet to see any money back. Got scammed by this site by one of their sellers and I don't think I'll get my money back.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: May 24, 2024

Thumbnail of user midwestscholarship
Illinois
2 reviews
0 helpful votes
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April 16th, 2024
Verified purchase

I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!

Products used:
dog crate cover

Service
Returns

Date of experience: April 15, 2024

Thumbnail of user justini9
California
3 reviews
2 helpful votes
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February 16th, 2024

I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.

I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2024

Thumbnail of user amandaa1692
Michigan
1 review
1 helpful vote
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February 2nd, 2024
Verified purchase

I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.

Tip for consumers:
Would have been nice to know that they don't care to deal with people when the item they sold is not working.

Products used:
Was not useable.

Service
Value
Shipping
Returns
Quality

Date of experience: February 2, 2024

Thumbnail of user jamieellington2017
Michigan
1 review
3 helpful votes
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January 4th, 2024

Ordered a gift for my father 7 days ago... seller will not send tracking information, even after many inquiries. Should have used eBay or Amazon. Shipping was more then the product itself. So disappointed. Will not return. I just hope I get my 56.00 back

Tip for consumers:
Horrible customer service

Products used:
Haven't received anything from. Seller or site. Been a week..... will not use this site again. DEFINITELY will not come back to this site

Date of experience: January 4, 2024

Thumbnail of user martins1385
Colorado
1 review
5 helpful votes
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January 29th, 2024

Starting in November, they charge sellers a $2 shipping "deposit" if you don't buy your shipping from them they keep the $2 deposit. I went from no deposits showing, to $136 added to my bill all at once. Then tried their shipping and cannot print out the label to fit my label stock...Have to print out on a sheet of paper and cut it out and glue it to the package. Their attitude towards sellers changed drastically when the got their new ceo

Service
Value

Date of experience: January 29, 2024

Thumbnail of user lindac189
Pennsylvania
4 reviews
7 helpful votes
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March 6th, 2024
• Updated review

I have used Bonanza for years and would not hesitate to buy there as long as I used PayPal for my own protection.

For sellers, the site used to be exceptional, with speedy, human customer service. But now Bonanza has added a penalty fee for sellers who don't purchase their shipping, which they claim is the lowest around. Don't be fooled; it's not even close to the lowest.

They also claim they will refund you if you buy their shipping and find a lower-priced service elsewhere. I'm still waiting for that refund to appear.

And, just to solidify Bonanza's standing as Worst Shipping Ever, when you do buy their shipping, they add a $2 charge, which will be put toward the next shipping you buy from them, so "you're really not losing anything." As if. When you use the $2 they stole from you to buy a new shipping label, Bonanza will take another $2, so you'll never really get that money back. It's just a kind of blackmail to force you to buy their shipping.

Imagine going into Walmart for a pack of Oreos and finding a two-dollar charge added on.

"What's that for?" you ask.

"Don't worry, the next time you come in, we'll apply that $2 to your purchase."

"And then you'll charge me another $2 for shopping in your store."

"Basically, yes."

Let's face it, if Bonanza really did offer the cheapest shipping around, would they have to use extortion to get sellers to buy it? We'd leap at the chance to save on shipping. The fact that they have to force us to use it just proves it's a bad deal.

So, buying on Bonanza? Go for it. Selling on Bonanza? Be wary.

Date of experience: March 5, 2024

Used to Have the Best Customer Service, But Now...
June 14th, 2016
• Previous review

Bonanza used to be a great place for sellers as well as buyers. But their newest shipping policy is basically extortion. Sellers now are required to buy shipping labels directly from Bonanza. Besides paying more for shipping, they are then taxed $2 per label. If the shipper sells another item, he can recoup his $2 by putting it toward another overpriced label, but is then taxed another $2 for that label, and so on, ad infinitum, thus insuring that sellers are always in debt to Bonanza.

Remember that all extra fees, taxes, and vigorish must be passed on to the buyer to keep the seller in business. So expect higher prices for whatever you buy.

At one time, this platform was the most ethical place to sell online. No longer. My extreme disappointment as a seller compelled me to scrap my former, highly positive review and replace it with this one.

Hey, an addition to the above. There is a way for sellers to avoid the $2 charge for not buying Bonanza shipping, namely by adding ShipStation to the box "Name of dropshipping service" in your booth. And ShipStation shipping labels are actually a good bargain. So use ShipStation and sell on Bonanza without a penalty.

Value

Date of experience: June 13, 2016

Thumbnail of user frankn859
Virginia
1 review
2 helpful votes
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December 9th, 2023
Verified purchase

They attempted to overcharge me on sales tax. Sales tax is supposed to be charged based on a buyers zip code.
Instead of the seller paying sales tax as it should be, Bonanza has inserted themselves in the middle to collect and pay sales tax on behalf of the buyer. So, if a buyer is charged too much, then where does the extra end up?
This really sounds like something the FTC might be interested in.
I'm not a seller, never have been. I was thinking about buying something until I realized what they are doing.
No need to take my word for this. Open an account and place something in your cart. Then check your zip code to find out how much sales tax you are liable for. Check the numbers. (Tax liability 5.3%) They have also inflated the shipping costs.
They have absolutely nothing I can't do without or find somewhere else.

Tip for consumers:
They claim their phone was out of service when I made an attempt to communicate.

Products used:
I left without buying anything as soon as I saw they was planning to over charge me for sales tax.

Service
Shipping
Quality

Date of experience: December 9, 2023

Thumbnail of user secretm1
Texas
2 reviews
4 helpful votes
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December 26th, 2023

Bonanza isn't really a good resource for online selling and now they eve worse as they actually charge sellers if they don't buy their shipping labels from Bonanza or "approved" integrators. I am only going pay $2 one time because I can't close my account if I don't pay it.

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2023

Thumbnail of user jseguin210
New York
1 review
2 helpful votes
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January 1st, 2024

Don't expect to get a refund! Go somewhere else (like etsy or ebay). No help with disputes " keep working with seller" who won't respond to messages. PayPal gave me a refund which let this seller HaiT103 off the hook to refund. Looks like the whole website is a scam

Tip for consumers:
No

Products used:
Never got. Canceled when I realized this seller was a thief

Date of experience: January 1, 2024

Thumbnail of user richards3885
California
3 reviews
11 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

"Customer Support" is worse than non-existent. No phone number, and emails are only sporadically returned by their "Happiness Producers" (yes that's what they actually call their customer service members--funny/not funny) Entire weeks pass in between replies and when they final arrive they are misinformed and ineffectual. A word to the wise: You're completely on your own when purchasing through Bonanza.

Products used:
None. Never received purchase. Never received refund.

Service
Value
Shipping
Returns
Quality

Date of experience: February 3, 2023

Thumbnail of user brendac1476
Pennsylvania
1 review
8 helpful votes
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February 10th, 2022
Verified purchase

I purchased and paid for an item on January 20. It hasn't arrived yet, which would be OK if there had been ANY communication whatsoever from the seller. It hasn't even shipped yet, and it's February 10. I've sent the seller a couple of messages and gotten no response at all.

I filed a dispute with Bonanza.com, but the only "help" I've gotten is a message telling me to work it out with the seller myself. I can't even leave a seller review without filling out a complete profile, and given my dissatisfaction with the site, I'm not inclined to do that.

Tip for consumers:
That there is little or nothing Bonanza.com will do for buyers who get scammed.

Products used:
None, as I still haven't received my item.

Service
Value
Shipping
Returns

Date of experience: February 10, 2022

Thumbnail of user jessicat27
New York
2 reviews
8 helpful votes
  • Send Message
February 25th, 2021
Verified purchase

I was sold fraudulent items from one of their sellers. As a company they offer ZERO customer support and tell you to work it out with the seller, despite the fact that I was deceived and sold items that were not as listed. After countless emails between the myself and the company and myself and the seller I was able to get a refund for the fraudulent items. I had to pay over $25 in shipping out of my own pocket to return the items. I do not recommend shopping with this service, they provide no support should a transaction go wrong. Many hours and dollars wasted on my end. I would give zero starts if I could.

Tip for consumers:
Avoid this site!

Products used:
I purchased fans - when I received them they were in the advertised box, but the actual fans were not the advertised brand or function.

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2021

Thumbnail of user kellyd940
Wisconsin
1 review
15 helpful votes
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January 23rd, 2021

Purchased diamond painting via Bonanza Market place, took over a month to receive. The quality was terrible, you can't see the letters most are in black the canvas is very thin and missing glue in many spots. I was missing 3 colors of dots and to buy from a craft store. I didn't want to wait another month to receive them. I won't waste my time buying from this seller again. Very poor quality!

Tip for consumers:
It’s made in China, and takes over a month to receive.

Products used:
Diamond painting

Value
Shipping
Quality

Date of experience: January 23, 2021

Thumbnail of user dana141
Florida
2 reviews
7 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase

USPS lost the package, found it 2 weeks later, returned it to the seller and no refund was issued and no communication from the seller. Bonanza is a useless website, contacted support, received instructions what I should do and brief explanation of their policies. I closed my account and will never order again. Neither will any member of my family. You are only good at collecting fees. When it comes to problems, you hide behind your policies and do nothing. The seller didn't give a $#*! and neither bonanza. You are a good match. Keep going like that. Wish you failure.

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2022

Thumbnail of user jeffs641
Kentucky
4 reviews
15 helpful votes
  • Send Message
February 17th, 2019

Our company thought we are trying out this marketplace and listed all of our products we sell. These are more than 10,000 items.
We have the Gold membership for $40 per month with Google Shopping ads.
After two, months, we only sold 6 products.
Many listings have images disappeared, half of the brand we offer cannot be found when using the search function, inventory cannot be set to zero, because Bonanza does not allow to have a zero inventory, and many more bugs/issues.
We contacted the support several times with these problems, but they just ignore you by not responding at all.
We are removing all of our listings and closing our account. Not worth the time because you lose more money in the long run, considering all the time involved.

Date of experience: February 17, 2019

Thumbnail of user cindyc99
Ohio
1 review
9 helpful votes
  • Send Message
September 16th, 2016

I ordered two t-shirts on August 18,2016. Today, September 16 I still haven't received my merchandise. I've had numerous email conversations back and forth with Bonanza's customer service people who can't tell me anything about when or even IF I'll ever get my order. They don't even seem to have direct contact with their own seller! All they tell me is that I need to file a dispute with PayPal. I'd really just like the two shirts I ordered. I'm angry, frustrated and disappointed and will NEVER deal with this company again. Bad news!

Date of experience: September 16, 2016

Thumbnail of user alexd70
New Jersey
1 review
14 helpful votes
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September 1st, 2015

Placed order for 5 Seresto collars and was contacted by Bonanza the next day informing me the seller has been suspended. Put in for PayPal refund and received it quickly. Now after close to a month with no response from another Bonanza seller as of last week as to shipping status or date, putting in another claim with PayPal. Just ordered one from seller that is not International on Ebay. If I am happy, I will then order four more. Bonanza posts very attractive prices and they just never deliver. My poor cats have been scratching badly because the Sentry brand collars I got at Petsmart do not work. Avoid Bonanza unless you like wasted time and aggravation.

Date of experience: September 1, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user kc212
Oklahoma
1 review
4 helpful votes
  • Send Message
December 24th, 2017

This is the worst online service you can work with. I have an order for my daughter as a Christmas gift for 3 weeks ago and still no respond. Please don't order anything from them. You will be disappointed

Date of experience: December 24, 2017

Thumbnail of user johne227
Oklahoma
1 review
7 helpful votes
  • Send Message
October 13th, 2017

I'm so tired of the 2 big selling sites, they seem more concerned about advertising dollars and multi millionaire seller's. Even people that have 150.000.00 in sales, they don't seem to care if they come or go. So sad E B use to be such a good company for the little people, NOT NOW. I'll sell and grow with Bonanza

Date of experience: October 12, 2017

Thumbnail of user stans51
California
11 reviews
27 helpful votes
  • Send Message
May 22nd, 2018

Like ebay, but most of the sellers are based only in the US, which is great. Especially good for finding american branded auto and home tools which you cannot always find on other websites. Site is a little hard to navigate using a mobile phone, but on the desktop it works just fine.

Date of experience: May 22, 2018

Thumbnail of user christineh54
Pennsylvania
18 reviews
59 helpful votes
  • Send Message
December 25th, 2015

When doing a search for products there are more and more scammers out there. I almost was going to order from Bonanza but decided to check their reviews, thank goodness I did! How can a business receive so many poor reviews and still have an online site? I don't get it... Thank you all reviewers, I am so grateful for freedom of speech! I will look elsewhere for what I need even though they offered it a few dollars cheaper. It isn't worth the aggravation of not receiving the product and having to dispute it through the credit card company. I will order from a known and reliable source.

Date of experience: December 25, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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