• Bookmark

    Bonanza

Bonanza

Write a Review

Overview

Bonanza has a rating of 1.9 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 578th among Marketplace sites.

  • Service
    171
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.1%
Positive
3
Neutral
1
Negative
9
View ratings trends
62
See all photos
How would you rate Bonanza?

Reviews (942)

Rating

Timeframe

Other

Reviews that mention popular keywords

business bureau (20) customer service (141) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user pamelac95
California
1 review
8 helpful votes
  • Send Message
September 29th, 2017

Worst online shopping experience I've ever had. No one wants to be accountable. I reached out to seller and website and asked for a refund and only the website responsed back that they emailed the seller. I looked in my inbox and they told the seller I was wanting shipping info! No, I did not ask for shipping info I asked for a refund. I made a dispute with PayPal. This site sells mostly if not all used products but it's hard to tell because the it's not in the description you have to search for the information, so if you're on an IPad or phone ordering it's not easily seen. I've had great experiences shopping online for years. Save yourself the headache and don't use this site.

Date of experience: September 29, 2017

Thumbnail of user cautiousb1
Pennsylvania
1 review
6 helpful votes
  • Send Message
February 22nd, 2019

I wanted to do something nice for my husband who has been struggling lately with physical and mental issues. He has always wanted a signed autograph of a particular player. When I bought it on the site for $500 and gave it to him he said that it just didn't look right. We brought it to an authentication place and they said it was a fake and that there is a lot of fakes on that site. I therefore contacted them to return the item stating only that it was not what my husband wanted. They blasted me with pages of legal documents and said that I cant return it. They will only return items that were torn during shipping. So basically I got scammed out of $500. Please don't let this happen to you.

Date of experience: February 22, 2019

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Cautious B., so sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Thumbnail of user staceyh28
Illinois
1 review
5 helpful votes
  • Send Message
December 22nd, 2015

I ordered a battery pack that come to find out was not in stock. I was told I would be refunded my money but after a month I never got it. After many emails and phone calls to customer service, I finally got my refund. Very unprofessional. Update your stock!

Date of experience: December 22, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user pradeepr3
Illinois
1 review
9 helpful votes
  • Send Message
November 30th, 2015

Bonanza is not a place to purchase item. Refunds and cancels take painfully long time. In my case seller has not bother to respond to my question after he failed to ship my item. I have to now wait 2 weeks to initiate next steps. I would not buy again.

Date of experience: November 30, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user soms8
Massachusetts
1 review
4 helpful votes
  • Send Message
February 4th, 2022

I am sure I will never order anything from this company. Ordered 13 golf grips back in November 3rd 2021 until mid January 2022. The first time they sent me 10 grips and second time they 2 more take them more than 2 months. At the end of January of 2022 I just gave up. I called my credit card company to dispute and got my money back.

Date of experience: February 4, 2022

Thumbnail of user erandis
Florida
1 review
0 helpful votes
  • Send Message
November 21st, 2018

This site allows us more exposure on search engines without the upfront cost. Setting up the store is little complicated so please have some patience with sellers. Visit us at mexicanpurses.com or at the store Tooled Leather Purses

Date of experience: November 19, 2018

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Erandi S.,

Thanks for your review. We're happy to hear that you're enjoying Bonanza!

Please feel free to email us anytime at support@bonanza.com if we can help with setting up your store. We appreciate you being part of the Bonanza community!

Thumbnail of user ronc104
New Jersey
2 reviews
0 helpful votes
  • Send Message
March 20th, 2018

I have made 3 separate purchases thru Bonanza and I have been extremely pleased every time. The football jerseys I purchased were top quality and at extremely reasonable prices. The items came from China and arrived within 3 weeks of the tine I placed my order. I will continue to use Bonanza as my go to source for quality stitched football jerseys.

Date of experience: March 20, 2018

Thumbnail of user as2669
Georgia
1 review
11 helpful votes
  • Send Message
September 15th, 2015

The seller I bought was suspended right after my purchase and I am now having to escalate the case on Paypal to see if I can get my money back. I see many others have had this problem too. AVOID! Sticking to eBay from now on! Won't waste time on this site.

Date of experience: September 15, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user alisonb34
California
1 review
14 helpful votes
  • Send Message
December 2nd, 2016

Bonanza is a joke. I signed up and wanted my EBay pulled into it. Paid $25 for a store, which they charged me. No EBay was pulled NOTHING! Now when I try to log in it says "you have successfully logged out". What? It won't let me log in and the phone number for them goes to VM DON"T sign up with them

Date of experience: December 2, 2016

Thumbnail of user daveb551
New York
1 review
1 helpful vote
  • Send Message
February 10th, 2019

After searching the web for things I stumbled on Bonanza and was really pleased. I found a seller who I was able to contact and ask questions. I made 2 awesome deals with a Bonanza seller for a couple of out of date products. I have not had any problems to report yet. I think I like Bonanza better than ebay.

Tip for consumers:
I would give the same advice for any online selling/shopping site. Becareful about your purchases and use paypal.

Products used:
Sun glasses

Service
Value
Quality

Date of experience: February 9, 2019

Thumbnail of user sukumarb
South Carolina
1 review
2 helpful votes
  • Send Message
October 2nd, 2020

I ordered medicine advertised on their web site (order # Order #*******). After I ordered I realized this will be shipped by a company in India. 6 weeks after the order item is not delivered. Bonanza completely disowns all responsibility and tells me to deal with the vendor directly. Vendor is an Indian company that is simply not complying. Bonanza cannot absolve themselves of responsibility - I ordered on their web site, they should resolve this issue and get me my refund.

Date of experience: October 2, 2020

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Sukumar,

Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!

Thumbnail of user lisac24
Texas
1 review
8 helpful votes
  • Send Message
April 3rd, 2012

A great place to sell your things :) I have sold on Amazon, Ebay & Etsy. So far I think Bonanza is way better. They care more about the seller. It's easy to list things, & it's way cheaper to List items, ect. Try it out as a seller, or go to shop. It's great I Love it :)

Date of experience: April 3, 2012

Thumbnail of user sarahc121
New York
1 review
12 helpful votes
  • Send Message
August 23rd, 2015

I bought a Norton key from a seller (StrombergTech) and I wish I had read the reviews! Apparently you have to scroll way down the page to see any weird details. I thought looking at my screen I had all the info (on a pc), at the bottom there was a bunch of garbage about not being able to link with your account. Anyway, Norton support confirmed this was a used key linked to another account (I was given the name and email of the person).
The seller is refusing to give a refund. When I contacted Bonanza, I was told, as far as an unclear listing, that their 'format is standard'. Not at all.
Bottom line, just stay away.

Date of experience: August 23, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user andreyk29
RU
1 review
2 helpful votes
  • Send Message
August 7th, 2017

I bought a book on a specific subject that is not widely spread and is hard to be found.
The work of the the site is well organised. It was easy and pleasant to make my order there. The delivery was fast and precise. So, my experience of dealing with Bonanza was very positive and successful.

Tip for consumers:
I would recommend Bonanza as a reliable and effective site for shopping.

Service
Value
Shipping
Quality

Date of experience: August 7, 2017

Thumbnail of user richd
Texas
4 reviews
31 helpful votes
  • Send Message
August 14th, 2011

Hi,
We are an online distributor of dietary supplements and we wanted to share our positive review of Bonanza.com. We sell on several online venues, including the big ones like ebay and amazon, but Bonanza delivers a nice amount of internet exposure for very little cost. Their customer service is exceptional. Aside from that, your items will sell on there. They go submit xml feeds to google products, as well as bing and yahoo. I have had an issue or 2 with them BUT, they handled it super fast and it was resolved. The issues were more technical than anything done in error on their behalf. There fees are so reasonable, the service is great and your items will sell. Make sure you tell them MuscleLabsUSA sent ya! :)

Date of experience: August 14, 2011

Thumbnail of user robertw343
California
1 review
13 helpful votes
  • Send Message
May 10th, 2017

Bought Office 2016 but couldn't install. Tried to work with these folks but they seem to have poor communication as several days would pass without response. Things like "sorry but I was having problems with the internet... I'll send you the product key soon". Finally had to cancel my order and request a refund. Bonanza must mean "incompetence" in business language. Is it Bonanzo or "BOZO"?

Date of experience: May 10, 2017

Thumbnail of user skipm4
Massachusetts
1 review
7 helpful votes
  • Send Message
August 1st, 2016

After months of selling without an issue Bonanza decided to just close up my booth without warning. I did have good sales, but it was from MY MARKETING and KEYWORDING that gave me traffic. They're reasoning was beyond belief and their are dozens of other booths selling the same items, take mine down... take m all down!

This gang of countryfolk needs to go back into the woods of Oregon and light a fire! What a joke of a website, get ready for a class action suit... it's coming your way, like Paypal and Ebay.

P.S. Mark D. Is a wonderful copy and paster... or a robot.

Date of experience: August 1, 2016

Thumbnail of user richardw1543
Arizona
1 review
1 helpful vote
  • Send Message
October 2nd, 2020

Bot a hedge trimmer from one of bonanzas sellers who advised me he didn't have the trimmer. I asked him to cancel the sale and refund my money through PayPal which he totally has ignored for days. I finally had to put in a claim through PayPal to recoup my payment. Bad news company and seller.

Date of experience: October 2, 2020

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Sorry to hear about the trouble, Richard! If possible, please contact us directly at support@bonanza.com so we can assist in rectifying this matter. Thanks!

Thumbnail of user willieg18
North Carolina
1 review
13 helpful votes
  • Send Message
March 29th, 2016

Buyers and Sellers keep away from these clowns I am staying with ebay, blujay, ecrater, toucandeal. Open account with bonanza back in november 2015. Made 9 sales had a 100% rating. Next thing I knew my store was closed on 3/23/2016. To this date they have not contacted me nor can i contact them. A lot of work for nothing. Another problem with them is there is no traffic on there site unless you pay for premium rate on your sales. The rate is now 30% fee alot higher them ebay. And even at 30% you will make little to no sales at all. I make a lot more sales on ebay, blujay, ecrater, toucan deal. Bonanza has no real future in any market place. They are there own worst enemy

Tip for consumers:
keep away

Date of experience: March 29, 2016

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user sharong79
North Carolina
1 review
7 helpful votes
  • Send Message
April 2nd, 2017

Even after years of being open, this site is so very slow. You have to pay to get some advertising through Google shopping, which I understand that part of it, but some of the advertising levels are high in order to get sales, which makes the final value fees high. Bonanza itself is super (outrageously) slow in and of itself without Google shopping. Just take a look under their Sold listings and that will speak for itself. They do some other things on the site that do not make sense with a selling platform. You'd have to be on the site selling to see what I mean. I just do not recommend the site to sell on at all.

Date of experience: April 2, 2017

Thumbnail of user brianm1817
Alabama
1 review
3 helpful votes
  • Send Message
December 21st, 2020

My thera spa massager is aging and cord is not working properly so I bought the same product here. No matter how high I turn the speed up, the speed is very low. I pressed the turbo button and nothing happened, the didn't get any stronger. Then putting it on high, with the turbo button on and "maximum" speed, still nothing happened. I'm extremely dissatisfied and disappointed in this product!

Date of experience: December 21, 2020

Thumbnail of user kenm150
Illinois
1 review
3 helpful votes
  • Send Message
September 25th, 2017

Imagine my surprise when I removed the packing tape, the packaging had already been opened. Then to my disgust 3 of the pages of pills had be accessed and over 10 pills have been removed. I did not see anywhere that this is a returned (used) product. This does not feel like a safe product.

Bananzabozo REFUNDED me the complete cost including shipping

Date of experience: September 25, 2017

Thumbnail of user muhammada24
Ohio
1 review
10 helpful votes
  • Send Message
June 17th, 2015

I can't think how bad I can say about this company because they charge too much money and they sell u even vers then junk the jeep I buy for my sun still sitting in my garage because it's not working and I sent them email and call them not no response at all and I spent $400.00 dollar please please don't think to buy anything from them I don't want any body feel like I do just throw your money in the gutter but don't buy anything from them.

Date of experience: June 17, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user as911
California
1 review
11 helpful votes
  • Send Message
August 8th, 2020

They are big scam. I paid for something and never got my order. Never even got a shipping confirmation. When try to contact them, they said it's through a 3 party sellers and they cannot help me. Gave me a fake phone number to contact the seller.

Date of experience: August 8, 2020

Thumbnail of user nolav
Florida
3 reviews
12 helpful votes
  • Send Message
March 13th, 2018

I used to think that the site bonanza.com and the people who own/manage the e-commerce site are to and with people who want sell products online. But what I've found is that unless you subscribe and pay for a store on bonanza there are re-direct links from sellers product pages to walmart.com pages who sell similar products to one's bonanza pages even if you have no products listed on walmart.com.
Pretty low when sellers are already paying for advertising for their products on bonanza. Kind of extortion by bonanza against the people who are selling products on bonanza.com. Have any of the individuals who make such policies ever owned a or been involved in any types of business before. That's really not standing behind your customers bonanza cake eaters.

Date of experience: March 13, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

How do I know I can trust these reviews about Bonanza?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bonanza?