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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 568th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
Eventually these people that run this site will take everybodys money... divey it up and disappear... slightly deranged libs that once the law catches on to them... they will all run in different directions... not a good idea to do biz anywhere in washington state any more... all mobbed up now
Date of experience: December 16, 2020
I am a seller and buyer of collectibles. I find Bonanza to be a great site both for ease o use and personalized customer service. I sell on a number of ecommerce sites and Bonanza is one of the best with good customers and not as many problems as some of the larger sites..
Date of experience: January 18, 2017
I received my ORDER BS-*******
(CN *******-01-*******)
Trouser is from some local shop.! It's cutting indicates it is not branded, even it is not cambric as written in description of dress.!
If they don't allow exchange on sale items, atleast they should send what we hv ordered.!
Now tell me what can I do with that totally different trouser...!? I can't wear it with that shirt/dopta...
Waste of money.! Very very disappointed.! I never ever expected that from bonanza.!
Date of experience: September 13, 2021
I recently P urchased a service manual cd from Zenonm booth for a Suzuki outboard. It was coming from Canada, but it took 2 weeks to get to me (about 250 miles). When the cd arrived is was obviously a scam as the cd was an old cd, it was cracked, and it had nothing recorded on it. When using the site you are forced to use PayPal which should have a red flag. Evidently Bonanza doesn't much care if their vendors are scammers or not.
I'll wait to see how bonanza responds, but I have no recourse thru PayPal, and I'm not expecting much help from Bonanza.
Stay away from this site!
Date of experience: March 14, 2019
Bought few items, took payment, then wasn't shipped so emailed them and they said contact seller whom said they closed up months ago but bonaza would not close their store. So they said issued a refund back cause like said they did not use site anymore. But instead getting a refund notice I got another charge like the first.so either they're scamming people or taking the refunds!
Tip for consumers:
Horrible place if its even real and full of other 3 rd party scammers 62$ between 2 places and it was them a place on their site do nit use be ware
Products used:
Didn't get any product
Date of experience: September 11, 2023
No I do not like Bonanza, Try hiring a real person for your customer service dept, oh wait, you don't have one! I am trying to move over 173 listings from ebay and your site says it has them?but where are they? Only emails that go unanswered for 2 to 3 days is what you offer...really? You have the worst ratings for customer service! It shows what is the most important to you and it is not the customer!
Andrew Lucas
*******@yahoo.com
Tip for consumers:
I care about my customer base much more then you do, so why should I partner with a site like yours???
Products used:
Customer Service is non existent.
Date of experience: August 14, 2023
I wish I would have seen these reviews before purchasing from this website. I placed an order with a seller and two weeks later I have still yet to receive my items. I emailed the seller numerous times and finally received a one word answer three days after my item was supposed have been at my home. The website itself gives its sellers 14 days to ship an item (who needs that much time to get their butt to the post office?!). That is insane! I will never use this website again and will definitely tell everoyone I know to never waste their time and money on them. I only give them a one because I have to give a rating. My honest rating would be somewhere in the -100's.
Date of experience: February 10, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Waste of money and time trying to deal with them.
I read a FAKE review of Better Business saying that Bonanza had a great consumer rating... NO. No way... now that I have dealt with them... BIG MISTAKE! Total Scam... RUN... Run away!
Tip for consumers:
Do NOT lose your money at Bonanza.com
Products used:
NONE, total scam.
Date of experience: August 18, 2020
Bad bad bad but i dont have to say $#*! mark d keeps posting this after every negative feedback. I hope he has a gf or wife so i can giver her my bonanza in the $#*!. Here mark dont bother postig your $#*! i got you. And yo girl "Mark D. [Bonanza Rep] Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist."
Date of experience: September 3, 2015
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I ordered two designed decals from bonanza and was well satisfied with the product. It was easy to install and made of good material. I was highly satisfied and would recommend this product to anyone who is looking for great prizes and great quality products.
Date of experience: July 4, 2017
I thought I would save money using this site, but what a mistake. The seller never existed, no reply after accepting funds, or reply to Paypal refund. I received a refund from Paypal, but recommend not having to go through the hassle. Major FRAUD site.
Tip for consumers:
Please avoid, unless you enjoy donating money.
Date of experience: January 21, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I would not recommend buying from Bonanza. A seller shipped an item I ordered to the (completely) wrong address and would not resolve the issue. Customer support was virtually useless. They eventually told me to get my money back through PayPal, which I had already done by then. Thank goodness for PayPal. Also note that sellers can "import" reviews from other platforms. The seller supposedly had 800 5-star reviews but they were not through Bonanza and it was unclear where these were imported from or if/how Bonanza verifies these ratings for authenticity. Definitely DO NOT BUY from the seller: bonzuser_Abby. The whole experience felt scammy, and I have deleted my account there.
Tip for consumers:
Don't use the site. Check if reviews are authentic and from other buyers who actually purchased through Bonanza.
Products used:
None. They were never received.
Date of experience: November 2, 2021
If I had the option I would choose no stars. This site is the worst. I was ripped off by 3 different "booths"/people. I cringe at the thought that they have my information, as I believe this is the only reason this site exists. I ordered from 5 people and only received items from 2. I am out over a hundred bucks. THIS IS A SCAM! STAY AWAY!
Date of experience: December 24, 2014
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Odered a mowing deck belt for my rider mower. Past due on delivery and still waiting. Bonanza doesn't take responsibilty and blames the Seller. First time user of Bonanza and last time user too! I can't even get seller to tell me when my order will arrive or where it's at. Took my money immediately but have no idea where my belt is. Had to pay my neighbor $20 to mow my yard. So the belt so far has cost me an additional $20! Thanks Bonanza!
Date of experience: April 25, 2017
I used bonanza for the first time to order a few products. Never going to use this site again. The seller * took my money very quickly and never sent the products. Then a week later cancelled my order with absolutely no explanation or communication from the seller * despite numerous attempts on my part to solicit a response. Seller * never answered. Took a long time to get a refund which I got only because I paid using PayPal!
*personal info redacted by admin
Date of experience: March 2, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
These people have a service I have searched for in one place for a long time. As a small Manufacturer of Electronic Equip. I have needs that are small in size but large in variety. Most sites want me or order 500 gallons or 1000 units as a minimum order. I was able to find vendor that met my small needs at a great price. Roger Horton, Owner of Airwave Explorer Labs
Date of experience: November 28, 2017
I ordered some simple products from a seller listed on Bonanza. After a week and two emails, no information from seller, no shipment yet, no support from Bonanza.
Unlike Amazon, or ebay, Bonanza states (in fine print) that they are NOT responsible for making the seller fill the order.
After getting no response from seller after 2 attempts, and then no answer from Bonanza after 10 days of no shipment info, I believe them- no one is responsible.
Tip for consumers:
Remember, if you shop with them you are on your own with the seller.
Date of experience: February 17, 2017
Do not purchase anything from bonanza. I ordered a belt for my son and they charged my account and sent me an email saying my shipping was cancelled but never gave me credit for the charge. Was never able to get ahold of the seller either.
Date of experience: July 14, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I bought new phone and paid by paypal but they never sent it to me, i checked the tracking thingy and itnhad not been sent, this was 3 months ago. Can i have my money back Bonanza, i am a pensioner and i dont have much.
Date of experience: July 16, 2019
I received my dress and was extremely impressed with the quality of it. I got this dress to wear for my granddaughter's wedding and it is gorgeous. Everyone who has seen it loves it. I am loosing weight and wanted the dress made so that it could be easily adjusted to accommodate the weight loss. They had no problem honoring my request in a timely manner. If I have another event anytime soon I will order from Sarahdress. I highly recommend this company.
Date of experience: May 11, 2017
I received my order fine(a book) but the day after I ordered, the phone calls started to come in from Canada & Australia. I live in Michigan. I received 12 phone calls(all different numbers & ID's) in 4 days... they stopped today.
Date of experience: August 5, 2020
Never used this site before. Placed an order and was told the seller would send me an invoice in 1-2 days. 5 days later, nothing has happened. I messaged the seller, no response, messaged bonanza, no response. Logged in to my bonanza account only to see the seller had cancelled my order without any explanation. Horrible seller and horrible customer service!
Date of experience: February 8, 2017
I scoured the internet looking for a leopard/cheetah print fleece blanket jacket. My sister has one but it was given to her as a gift. I found a similar one on Amazon but it was unavailable and there was no date as to when it would be coming back. Well, I found it on Bonanza, through a seller, GoSherryGo, and had such a great experience. The transaction was smooth and the communication with the seller was super easy. My purchase came with bonus matching pair of super soft socks! I found this website to be very similar to Ebay because they sell all kinds of stuff!
Date of experience: March 1, 2019
Hi Divina G., we're happy to hear that! We appreciate your support of Bonanza!
Ordered a product from technologyLK. After approx. 3 weeks didn't receive product or any info. Emailed co. After another 2 weeks got reply, saying offer wasn't accepted. My offer was the asking price. Not sure if this website is on the up. My first and last order from Bonanza.
Tip for consumers:
Don't use this website. Very hard to communicate with.
Products used:
bought from lowes
Date of experience: December 27, 2021
Bonanza is a very useful website thankfully there is an ebay alternative ebay DOES not support small business they forgot who put them where they are good thing bonanza put them in there place from savegasbooks. Com
Tip for consumers:
Bonanza Mark always responds personally to any and all issues
Date of experience: January 25, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Hi Ray R., we are sorry to hear about the negative experience with your CD. We understand how that would be frustrating! We see that you've already taken the right step by contacting our support team at support@bonanza.com. If you have additional questions at this time, please do let us know and our support team will be glad to continue assisting you.