- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 568th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
I have been selling on Bonanza for over a year. Although my sales have not been as consistent as ebay, I like that you can rank on Google shopping with your Bonanza listings. Plus with them partnering with the other marketplaces ex. Nexttag that gives you even more exposure that is if you are willing to pay the higher commission. I also like the Yahoo analytics it gives me great insight to where my buyers are. Bonanza is a work in progress, you have to be patient and work on it a little bit each day. For free there is a lot of value use it to your advantage.
Nancy
http://www.bonanza.com/users/*******/profile
Date of experience: October 11, 2014
I like high quality shoes and only search for luxury brands online. A couple months ago I found Bonanza.com and I have already purchased 3 pairs of shoes that look better than what I have seen on Zappo's or Nordstrom's websites. The leather and suede are high quality materials. I receive my products on time and best of all I can buy 2-3 pairs for what I would spend on other websites and my shoes look better.
I highly recommend this website.
CDavies
Tip for consumers:
Don't be afraid to email the seller. They will definitely write back.
Date of experience: August 11, 2017
This company not only set up a fraudulent sale by Dowan dinnerware there was no tracking on sales or refunds. I was left to hunt down what happened to my order, why it was not refunded (or any notification) from Bonanza. It took me over 6 months to track down my own refund, that Dowan was never going to send. The product never left the warehouse and no one followed up with a refund or inquiry when I was seeking resolution. Why even have a company like Bonaza? Waist of time.
Date of experience: April 15, 2019
If you have a problem with supplier, Bonanza will do nothing to help you except tell you to call the supplier. If nothing else it was a "lesson learned." I'm out $43 but it could have been much more i guess. I will never again order from new compamy withour checking reviews carefully.
Date of experience: July 16, 2019
Hi Janice C., sorry to hear about the trouble with your order. We understand how that would be frustrating! Have you already been in contact with our support team via email at support@bonanza.com? They are best able to assist through that channel and they will be glad to help with the next step of the resolution process if the seller has been unresponsive.
If you have already been in contact with our support team, you can respond to the last email to get back in touch.
If you're having trouble getting in touch with our support team, please DM us here and we'll be glad to help connect you, Janice C. We appreciate you shopping on Bonanza!
I bought a windows 10 from a seller. As an after thought I quickly called and asked Microsoft if they were legit. Microsoft said they were a rip-off seller, and I could not find anyplace within Bonanza.com to stop the order. Then I communicated through PayPal asap, but the seller still charged my account the next day. If Bonanza was legit, they would have a place to cancel an order. They do not! Do not shop there!
Date of experience: October 12, 2017
I ordered a hoverbard and it came in perfect. This is my 3rd hoverboard purchase (other 2 from another site) and the other 2 were nightmares. This one came on time, right color, packaging was great and customer services was awesome. They emailed me to get a phone number for the package. We did have a language barrier but we were both professional and was able to work through it. Thank you!
Date of experience: December 6, 2016
This is my second month on Bonanza and I have sold about USD1800 worth of merchandise. So for. Out of that I have about USD150 profit. It is an awesome police to show from. You gotta spend money to make money though
Date of experience: August 6, 2019
I made an offer for an item - priced at $29 - for $25 I had to accept that if the offer was accepted, that I'd pay. Sure I said yes.
I get an email "Your offer for $42 was accepted, please pay!"
I double checked before I sent, and now I'm stuck.
BE WARNED.
Date of experience: June 13, 2017
Worst business online that I have ever dealt with. They never helped me with an unprofessional and non responsive seller who never did give me confirmation or delivery status. I tried contacting the seller (ceoparent... beware of this worthless seller) many times but only got one apology email that did not help. I waited 10 days and finally knew that this was a scam. I contacted Bonanza several times during this horrible ordeal, but they continued to send me emails with the same links and answers that did not comply with my questions. I even told Bonanza I was canceling and then sent me the same emails before. They also told me to contact the seller... HELLO! The seller does not respond! I contacted Discover and they are taking care of the transaction so these sick people don't get my money. This was so ridiculous... over a stupid storage cabinet. I give Bonanza and copartner seller -1,000 stars. Beware of this site!
Date of experience: October 26, 2014
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I purchased a Osmanthus heterophyllus 'Goshiki'- Tea Olive/ Variegated Holly Leaf plant. It came very well packed and looked even better than its picture! I would definitely deal with this vendor again!
Date of experience: July 12, 2018
The site is no help to protect the consumer. When you buy something from one of their matches and you try to get the product return the sellers don't respond to you and Bonanza tells you to file a claim with PayPal. WTF! WTF!
Date of experience: February 21, 2018
Bought an item on March 12th, still no update from seller or bonanza, I contacted the seller with no reply so I contacted bonanza.com and got a bs email sending me after a goose chase to get my money back, DO NOT SHOP at bonanza.com, very dissatisfied and disappointed
Date of experience: March 28, 2020
It was my first time dealing with Bonanza.com i found them from random searching for my jacket. I do not regret my decision to order from them. Everything went perfect and i will use them again in future. I am sorry icannot upload a picture the item i purchased was bought for a friend at work. But the jacket was amazing
Date of experience: January 18, 2019
Hi Loretta D., thank you for your feedback. We're happy to hear that! We look forward to seeing you on Bonanza again in the future.
I submitted an offer to Linda Zeagler for a bag she was selling. I got no response. I upped my offer to just a bit below the asking price. Again. No answer. I reached out to Bonanza's customer support TWICE and got no response either time. This is my second attempt using this site. My first time I purchased an item only to have to put a stop payment on it after 6 weeks because the seller never sent the item, never responded to e mails. TERRIBLE site, TERRIBLE sellers!
Date of experience: January 30, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
The seller on this dreadful website was a SCAM artist! My son saved weeks to purchase a gaming chair, which we never received because this transaction was a scam! We will NEVER use Bonanza ever again to make any purchases and urge you do to the same! And since the seller used PayPal, it is out of Bonanza's control to stop payment for us, how convenient and try telling that to a 10yr old!
Date of experience: December 7, 2020
Poor service! I called to inquire what happened to my order and they said they were delivered and I had to call the Post Office... That it wasn't their problem. The Post Office told me they were delivered in Texas. I live in Washington. I contacted them back for a refund and never heard anything.
Date of experience: June 4, 2020
"MARK D." Is full of $#*! always posting the same crap over and over as a reply to people's reviews Mark D. [Bonanza Rep] Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist." what a $#*!ing $#*!, or a bot.
Date of experience: July 6, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I love the Bonanza site even though sales are not as good as on ebay. I did notice and increase in Bonanza traffic once I started adding to my description that this article can be purchased for a lot less on my Bonanza site and then I would give my Bonanza id.
Tip for consumers:
If you are selling on ebay just add to your description that the item is available on Bonanza for a lesser price and put in your bonanza id. It will definitely increase hits to your Bonanza selling site
Date of experience: November 25, 2014
I wish I had read these reviews before ordering anything on Bonanza. I ordered a power cord for my lap top, was given a tracking number for Fed Ex. Fed Ex has sent an Email saying it was transferring my package to USPS, and now my package is no where to be found. I'll stick with Amazon, I've never had this kind of trouble with them, their delivery is on schedule and I have never trusted Fed Ex.
Date of experience: April 5, 2017
Order no: *******
Ordered on April 13th this year, yet to receive the product. Such a worse response from the customer service asking us to order again for 50$. After ordering for 50$ also yet receive the product.
Date of experience: August 21, 2020
I found Bonanza while googling an item I was looking for. This site has the best price for what I was looking for. The item arrived earlier than expected and was high quality. Will shop on bonanza a lot in the future!
Date of experience: May 30, 2017
This company will connect you with sellers. When you try to give the seller a bad review for being a lier they will not allow you to live a bad review. So others will continue to believe they are dealing with honest sellers.
Date of experience: February 17, 2020
Hi Felipe,
Thanks for leaving this comment. We would love to help you leave a review indicative of your experience with a seller. Can you please email us at support@bonanza.com so we can better assist you? Thanks!
I thought I'd expand out from the current ecommerece platform that I'm using and try my luck with Bonanza. After conducting a search for possible competition with similar products, I was shocked to see some of my own listings literally copied from my current selling platform into Bonanza. I contacted the company, they suggested that I send them 'Cease and Desist' orders for the copywrite infringements, so I did what they asked. In the meantime, I thought I had nothing to worry about 'they will do the right thing attitude', while waiting for the copied listings to be removed I opened an account, imported my listings from the other selling platform, and then, I received a message afterwards 'our system is preventing us from opening an account for you at this time...' and suggested other sites I could list on, and closed my account down.
Tip for consumers:
Please read all reviews. Like any business there is positives and negatives, I just want to share my experience because I feel disappointed about the way my complaint was handled.
Products used:
I tried to sign up to sell products.
Date of experience: November 3, 2021
Beachboy product are ALL counterfeit! Do not buy from them unless you like broken dvd's: scratch, open and messed up! I flag all the counterfeit, you know what? They are still there! Do you know why? Because it does sells a lots and they got commission for it! Thay are FRAUDULENT!
Date of experience: June 14, 2016
So far, so good. This is a young site is still in its "growing" stage and trying to get established. I sold on eBay for years and got tired of paying their outrageous 10% fees on EVERYTHING I sold. Plus eBay's customer support is a joke. A bunch of 3rd world country, barley speaking English, idiots. I feel this site is going to be a HUGE success, just wait and see.
Sincerely,
Recovering_addict
Date of experience: July 12, 2014
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Hi Kim C., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Bonanza expects sellers to be responsible and communicative regarding buyers' orders, and we appreciate you bringing this to our attention. If you have not already done so, please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help.
If you're already tried to contact our support team via external email but did not receive a reply, please DM us here with your email address. We'll be glad to help sort this out!