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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 568th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
I purchased an iPhone case on 12/25/15 thru Bonanza. Unfortunately I paid thru paypal and the money is gone. There has been NO confirmation email about purchase from Bonanza or the seller, nor any shipping confirmation. I have sent emails to the seller and Bonanza. NO ANSWERS! And NO RESPONSES from either!
I will definitely be spreading the word to family and friends to NOT buy anything thru Bonanza! This site should NOT be able to stay in business! Such unreliable service!
Date of experience: January 6, 2016
If you are just curious about the features, or just getting started selling. Steer clear. This site is for established businesses. No service is free on Bonanza. I will not use them again.
Tip for consumers:
For established businesses. Use eBay if your new to the online game. They don't push services that aren't really free and they have fair customer services. They are simply already established, not experimental.
Products used:
I bought some stuff. I sold some stuff. I will not shop again. But the funds have already been transferred. Hopefully they spend it wisely.
Date of experience: January 17, 2021
Found an extremely hard to find set of vacuum tubes on Bonanza and no where else. They were better than expected and transaction took 3 days... awesome
Date of experience: October 11, 2017
I purchased the marijuana dress a couple of months ago. My friends liked it so much they asked me to order for them. To date I've ordered 6 more dresses.
Date of experience: July 6, 2019
Hi Carolyn B., thank you for your review. We're happy to hear that. We appreciate your support of Bonanza!
Knock off of a well know designer. Their shoes are satin, these are gross vinyl. I felt like throwing them away. NO INFO on how to return. Obviously Chinese company. Just awful. Buyer beware!
Date of experience: October 22, 2018
Hi K M., sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!
I bought 3 plants each for $5.99, paid $13.98 shipping this was 3 weeks ago using paypal,, sent emails. No response,, unable to contact them,, real thieves...
Date of experience: October 28, 2019
Hi Hany E., sorry to hear that you have not received your order yet! Bonanza is a marketplace that connects shoppers to transact directly with individual sellers. We appreciate you bringing this situation to our attention. Please send an email directly to our support team at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help get this resolved!
I had an excellent buying experience. Item was custom made to my measurements, quick service, item arrived fairly quickly, and fit perfectly. Not too expensive. Will shop Bonanza.com vendors again!
Date of experience: September 26, 2018
My purchase was great. The graphics were much better than I thought they would be. The item came in a timely fashion. So happy with seller, will buy again!
Date of experience: December 17, 2018
Hi Rene F.,
Thanks for your feedback. We're happy to hear that! :) We appreciate you shopping on Bonanza.
SENT EMAILS TO SUPPORT FOR PASSWORD RESET AND ACCOUNT ACCESS. NO RESPONSE AFTER YEARS-YUP YOU READ THAT RIGHT OF TRYING! SUPPOSED TO BE OWNED BY GOOGLE AND THEREFORE SHOULD HAVE PROPER SUPPORT IN PLACE. EVEN THEIR TWITTER PAGE IS UNRESPONSIVE. GARBAGE SCAM OUTFIT. DO NOT TRUST IT.
Tip for consumers:
STAY AWAY
Date of experience: October 11, 2021
I have been selling on Ebay since they started many years ago but their fees have become out of hand so I put up a few quality items for sale on Bonanza but when I have run into any problems, there is virtually no Customer Service, nor Contact info and whatever information they send you in generic email isn't valid.
DON'T BOTHER TRYING TO SELL ON THIS SITE! Either they don't have their act together or worse, they're a scam.+
Date of experience: May 26, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
My underage daughter purchased a Luis Vuitton bag for my wife for Mother's Day. She spent $300 of the money that she earned working at her part time job. No proof that this is a real bag was provided. When I asked Bonanza to intercede they just blew me off. HORRIBLE AND DISHONEST
Date of experience: June 17, 2016
I ordered a pair of shoes, has been 4 weeks, no customer service phone number that works and emailing is just an automated answer. I have called my bank to dispute the claim. DO NOT WASTE YOUR TIME OR MONEY ON THIS SITE. What reputable company would not have a phone number where you can reach a human being? SCAM CITY - TRUST ME DO NOT USE
Date of experience: May 2, 2017
Placed ordered with seller on their website, product never shipped / received. Bonanza said they suspended the seller, but offered no assistance for refund, said to work with pay pal.
Basically they do not screen their sellers and do not protect buyers in anyway.
DO NOT USE THIS WEBSITE!
Tip for consumers:
DO NOT USE THIS WEBSITE...SCAM
Products used:
ordered a bedframe from one of their sellers
Date of experience: May 9, 2022
This site is a big fraud, potential buyers be aware. All they do when you complain is respond and send you a little further. Absolutely no attempts are made by them to resolve your issues.
Date of experience: July 12, 2017
BONANZA - PROBLEMS, BE WARNED - OR BE BUGGERED!
As a seller with some years of experience with several REPUTABLE web sites I chastise
Myself for not doing enough background checks on this INCOMPETENT DISORGANIZATION
Before giving them money.
Despite many requests for assistance over several weeks to solve my inability to access my a/c, without any meaningful or effective solution, and later, because I cant enter my a/c my request to DELETE all of my a/c's has been ignored
BUT THEY OR HE are still taking my MONEY for an a/c I cant use
Date of experience: September 2, 2014
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
DON'T waste your time as a seller -- after 2 weeks, 20 products have gotten THREE views - that's VIEWS, not sales. Meanwhile 2 other sites I've joined have gotten HUNDREDS of views in the same period
If that's not enough, customer 'service' is horrible -- they blame the seller, claiming 'millions' of views and telling me I need to list a hundred items to start to get views! Then they have the cojones to tell me I don't get views because I'm not promoting my booth! I've set the advertising levels to the maximum and these have generated ZERO views! The actual views have come from elsewhere.
They promise 3 or 5 times the views if you join & pay $20 or more per month -- but 5 times ZERO is still zero so skip this loser and find another place to sell!
I've sold on ebay since 1999 and have 17,000 positive feedback there - looking for an outlet that didn't give as many hassles as ebay, but this sure ain't it!
Steve
Tip for consumers:
don't bother
Date of experience: September 9, 2014
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I sold an item, buyer never paid and when I requested a refund for $12.00 a as/ss Named Railey suspended me? I am glad I got this person info to report to the local police for fraud. Bonanza wants to make money even if the buyer never paid for the item. I will stay with Ebay, Amazon and Ioffer. They are decent and not a bunch of dishonest people. Btw, Mark replies to those comments saying file a case throught BBB and then they never try to resolve any issue.
Bonanza does not get any traffic. I don't care about getting friendly from them and I am not making any money or sales. Amazon charges for pro sellers but they have a lot of traffic. Bonanza charges $50.00 for a pro account and no sales? WTF?
Do not move your stuff to Bonanza, read all reviews over the internet. Type "Bonanza Reviews on Google " and you will see all the fraud, dishonest and illegal activities they have done against people.
Date of experience: April 14, 2014
We switched some items from ebay to bonanza. Sales are horrible. Then they reduce your views so sales go down one day and then tell you they added turbo traffic and sales increase 400% to charge you higher membership fees if you join but they never really go up as they reduce sales to make it look like a big jump when they just go back to normal daily limit, this is unethical and probably a fraudulent practice. Ebay reps told us it the feds are investigating same complaint from numerous sellers. We are in the process of putting listings back on ebay where we do over 100 sales per day. We pay 16% in fees and also membership costs so our average fees are over 25% Bonanza doesn't generate any sales. You have to pay 16% for google, nextag, etc to get views. They request info and don't even have a FAX machine. Very unprofessional site. Paypal even told us to stick with ebay. We should of listened. GO DADDY said same thing as they don't even do their tax info on bonanza accounts which is the big red flag.
Tip for consumers:
Don't waste your time listing on this site. EBAY OR AMAZON HAVE MUCH CHEAPER FEES. Very unprofessional site and customer service. numerous credit card reversal scams which of course you will lose
Date of experience: March 13, 2014
I love my Bonanza! It's a smart and fun place to shop without any hassles. It's easy to open up a store booth and list your wares, and download your photo's. There are no hidden charges such as eBay always seem to have with their constant changes in wanting to improve at the sellers expense. With Bonanza, you don't get that. And each and every day there are new people joining where you can "welcome" them with a message. It's nice knowing that there are still a few kind and caring auction sites out there that don't take advantage of you and are quick to assist should you need their help. This is a young growing company that has a lot of potential to expand and reach out to those who are wanting to buy and sell in peace without the unnecessary drama stirred up that eBay seems to deliver. One gets tired of that nonsense. Bonanza displays a home-bodied atmosphere where trust and integrity comes first. And they really do care and value their sellers and buyers. "This is the type of company that I would love to work for." My ten-star review!
Date of experience: June 13, 2014
Been with them for a lot of years. Recently starting in December 2016 my sales went from 5 a day to 1 per month, some months 0 sales. The traffic to the website is now 0 and the sales are 0, Here is the skinny what I think is happening. Bonanza will cut off your traffic unless you purchase Turbo Traffic Packs to get traffic.or enroll in a membership with traffic attached to it (only for the big box businesses). Same as Google adsense where you have to pay for traffic, if you want any sales or you have to get the traffic yourself. Do not and I emphasize do not make to many help requests about problems you may have with the website. Currently my sales on ebay are over $5000 per month and the fees are reasonable less than 10% and ebay has a different fee system for different categories. I currently get a 20% discount as a top rates seller. Bonanza fees are always higher than advertised. You know I paid for no traffic at ebay. Note if you sell a lot of low priced items $10 or under on Bonanza its a min fee. There shipping calculator is terrible you will loose on shipping every sale because there is not a way to add your shipping supply expenses.and everyone knows we business owners get this stuff boxes, paper, ink, shipping tape, padded envelopes for FREE. Ya rite! Well I am giving it another year to see if Bonanza can turn around.
Tip for consumers:
Bonanza is a great website to find good deals. Like anyplace else including ebay. know who you dealing with check there feedback, have they sold 2 items or 20?
Date of experience: March 20, 2015
Very bad experience. I purchased a printer, got email that printer was testing and good condition with all parts. Upon arrival the printer was in poor condition, black ink smudges all over, broken parts, not printing in color, trouble lights blinking, smelled light cigarettes, not picking paper, old piece of dried up letter sized paper in tray.
Contacted seller who proceeded to "attack" me and call me names. Numerous emails the seller sent me, erratic and random.
Contacted Bonanza help, did not reply, took a week, got email the case is close, asked why closed, why didn't they inform me, got a few more basically indifferent emails from Bonanza, then finally got a name "Gabby", could care less, told me to do what I already did and then contact PayPal.
Told them this is a Bonanza issue, not PayPal, told them I'm concerned for my safety due to the emails from the seller. Been a month now, they dropped the line.
Horrible company, lost in space, this was my first... and last experience with them. I think they are in a foreign country and are just getting by for a while. Their seller ratings are fake and can be imported, they even state that.
Tip for consumers:
Don't use this site! Like Russian roulette, maybe you will maybe you won't. Nothing like Ebay or Amazon, I'm sorry to say, would be good to see some competition.
Date of experience: January 8, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
This site is horrible I just ordered a soft ware program and no more that hit the button to complete the transaction than I realized it was not a 2018 version it was a 2013 version so I contacted customer service right away. After getting there very belittling emails about there return policy, I looked up the product on other sites and it sold for 50$cheaper everywhere else. BEWARE AND DON'T SHOP HERE!
Tip for consumers:
Dont use this site
Date of experience: March 21, 2017
The only thing they do well is take your money. Don't fall for the Bonanza selling platform scam. I've been in e-commerce for 10+ years. Worst seller platform I have dealt with
Tip for consumers:
Terrible customer service.
Products used:
Seller
Date of experience: September 27, 2023
I OPENED THIS BOOTH 10 DAYS AGO AND HAVE FOLLOWED ALL INSTRUCTIONS, I HAVE HAD OVER 250 VIEWS OF ITEMS, BUT AS YET NO BUYERS. IT IS MUCH EASIER THAN EBAY TO LIST AND DOWNLOAD PICTURES OF ITEMS, BUT I DO FEEL THAT BUYERS MUST NOT BE TAKING THE SITE SERIOUSLY. MY PRICES ARE LOWER WITH FREE SHIPPING FOR EVERYTHING THAN THEY WERE AT EBAY BUT STILL NO BUYERS, I AM CONCERNED HOW PAYPAL BUYER PROTECTION WORKS AND HOPE THAT IT IS SUFFICIENT FOR BUYERS TO TRUST MY SITE, IF NOT IT EXPLAINS THE LACK OF SALES. I HAVE ALSO PROMISED REFUNDS FOR GOOD REASONS, PERHAPS BONANZA SHOULD FOLLOW UP WITH BUYERS FOR CUSTOMER SATISFACTION, AND WITH SELLERS ALSO, AS A SELLER I AM ALWAYS DILIGENT IN MAILING ITEMS IMMEDIATELY, BUT NOT GIVEN A CHANCE.AS OF YET.
Tip for consumers:
TRY TO CONVINCE BUYERS YOU ARE A LEGITIMATE SELLER AND WILL MAIL ITEMS AS PROMISED AND OFFER REFUNDS
Date of experience: August 15, 2014
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.