Bonanza

I tried Bonanza for the very first time, and it will be the LAST TIME I EVER USE THEM. I ordered an item from a Chrome Deco Table and Chair Vendor. Instead of receiving an invoice, Bonanza sent me an email saying they would get back to me after making sure the vendor had enough inventory to ship to me(I ordered just ONE unit) and get back to me. Why would Bonanza allow a vendor to advertise his product if he didn't have inventory? Regardless, Bonanza never got back to me like they promised. So I contacted the vendor directly. He never responded. In the meantime days had gone by and I receive a $25 OFF offer from Bonanza on the same items that I was trying to purchase in the first place? Explain that one to me? Then I contact Bonanza again. They apologize and say they will contact the vendor directly. Nothing changes. So, I tell Bonanza enough is enough. I tried to get this vendor to sell me his product not, not twice but three different times and I never heard back from him. Bonanza says it's not their fault. Yes it is. They should do proper screening of vendors before they allow them to be included on their site and hold them accountable if they mistreat customers. I am not at all convinced that Bonanza even said squat to this terrible vendor. In reading other bad reviews, it appears Bonanza does little or no vetting of their vendors and that's a shame. I recommend that you DO NOT USE BONANZA!

Wife closed her account and i tried to close my account
And they informed me i owned 2.60 before i could close it. Iam sending them a cashiers check of 2.60 (i get free cashiers checks at my bank) it will be worth a stamp to get this scam of a company off my back.
STAY AWAY FROM SELLING OR BUYING ON THIS SITE..

This is the best eCommerce site online. The interface is one of the most simple sites to use and their support is second to none. Highly recommend this site.

Everything was great and timely. I was confused at first but they sent me the instructions and everything was fast and great and exactly what it was suppose to be.

I had never heard of this site before and was weary on placing an order, but I couldn't find any other offer like what one of their Sellers was offering (custom made stocking with an estimated delivery date well before Christmas). The process was smooth and the Seller was FANTASTIC to work with. The stocking arrived well before Christmas and was QUALITY work. Don't be so quick to pass over the little guy or the "unknown", it may be just what you are looking for!

If you open a free booth and are competing with a paid booth selling the same thing your account will be closed suddenly then they deem your account "HIGH RISK"

Worst part is they claimed I was selling a prohibited product on their site and apparently it was only a prohibited product for a free site to sell since the guy paying $200.00 a month for a booth is currently still selling the prohibited product.

Then there are the "low fees" they push the fact that they only charge a 3.5% fee for each item sold and that is true but you will get no advertising what so ever for that 3.5% which means Zero traffic to your booth, if you opt for the advertising on google shopping the fees jump up to over 9% per sale so you may as well stay with ebay at least you will get more traffic there.

Then there is the way they collect those fees, one would think you will be billed monthly No No No not on Bonanza every time your balance owed reaches $25.00 they go and hit your bank account with no warning even if you checked the box asking for notice before they withdraw fees from your bank account... that in itself is a warning that this is a shady company.

Customer service is a joke they call it the "zendesk" really? None existant help all replies are of a generic canned prewritten answer type, the whole site is riddled with sad attempts at humor which says a lot about the quality of the site itself.

My opinion is to stay as far away from Bonanza as you can... if it is too good to be true it probably is

I am a seller on Bonanza. Have a booth in Etsy, lots of visits, favorites etc, without paying anything.

In Bonanza I pay for my membership, + turbotraffic + a good share of any sale for advertising. I also set up a google ads campaign pointing to bonanza, and a launch discount.

0 Visits after months. Turbo Traffic is paid but not being used, and driving 0 visitors. Customer support offers same pre made answer.

I google "bonanza scam" because it is what feels like now, and the net is flooded with bad reviews.

Possibly reviews from here are full of fake reviews from Bonanza staff, because looking at other results, there are sites with more than idk, 50 complaints both from sellers and buyers from bonanza, just this month.

This is the worse marketplace I put my feet into. Not recommended, put hunreds of hours setting up my booth, thinking it would work like Etsy, and bring me more visits from different users.

Also, now I do understand why so many negative reviews here, and so few on their trustpilot review site. I was gonna post this review there, but they require you an "transaction id" number which I don't know what is it.

Can't post without a valid one. Guess how you get one? Asking to bonanza, lol.

So many bad reviews on this site. (smh) One of the problems is i think, The "Go To" place is ebay. If you can find it on that hell forsaken site, why look anyplace else? I know, i sell there also. But i sell on lots of sites, ebay has taught me not to "put all my egg's in one basket, so to speak" however, I do feel most at home on Bonanza. Sales all depend on what someone is looking for... if they find it on ebay, that's it. Why look any further, UNLESS you bring them there. Yes, we have to tweet, and pin and advertise our items like crazy. But i do get sales out of it. And never, not once, have i ever received a return on an item. Also, Bonanza has recently gotten many "Ebay refugee's" and if something does not sell right away, they get all mad and complain and leave. Well, in my opinion, one day ebay will either no longer be there or will run the small seller out of town, as they have been trying to do... Then maybe these sellers will learn how to tweet and pin their own items. There is nothing underhanded about this site... it IS free to list items, fee's are less than ebay, customer service is awesome (if anyone tell's you different, sorry its just not the truth) sales are not as good as over there, but its alot less hassle. I love Bonanza.

Was selling for 6 month, 3 sales, $48 total. Traffic is poor, I checked weekly, sometimes no visit in a week.
Finally they sent a mssge suspending my account for some items that I have that were not in compliance with their policies, proceed to removed as they asked, waiting for weeks to reopen it, mails ignored.
Today after 2 weeks, they told me without an explanation that will not reopen my store, not even can sign it and get my data back or erase my personal and financial information. NOT A GOOD PLACE TO DO BUSINESS,
CAN CLOSE YOUR ACCT AT ANYTIME WITHOUT A REASON.
TRAFFIC IS BAAADDDDDDD

Recently I purchased some items from Ps_youwontforgerme with amount $434.00, suddenly Bonanaz send email said my account is lock, they are unable to open it for me, I tried to contact them and attached my roof purchased with Psyouwontforgetme, Bonanaz customer service never answer back to me, I sent out 2 email to Psyouwontforgetme to discussed about item I bought, and would like PS... me process the service, Ps... me did not answer me either, I called PayPal and asked for dispute, PayPal customer service had sent out email to contact Ps... me and gave them 3 days to resolve the issue, to day is a third day, if Psyouwontforgetme do not answer back to PayPal and me, I am going to dispute for all. $434.00 is huge money
I have tried everythings I could and politely I contact and very patience, either Bonanaz and Psyouwontforgetme are not cooperating with me, so I had to have PayPal involve, or legal action

I have been a seller on Bonanza.com for approximately 3 months. They do have some good features pertaining to selling on this site but not many people know about the site so most of your buyers will be first time visitors due to online google ads they place which they charge you for. The site support is atrocious. They don't allow you to call them, only if you signed up for certain memberships (Titan $200 mo.)will they allow you to place a phone appt with them. If you use their escrow account to receive credit & debit transactions they don't always pay you on the date it says the fund are to be released, sometimes your paid the next day from the release date but most of the time it's 2-5 days afterwards, it's like they don things when they get around to it. Get this, I sent a message asking how do they pay out and why is it inconsistent and they put my escrow account to "inelgible status" and removed the release dates on the $1,000 I still had remaining in escrow because someone got in their feelings. This site seems to be run by one family out of their house or something. Customer service does whatever they want to. I upgraded by membership from a Pro to Titan for an extra $130 mo. And don't receive any better traffic than before so I canceled the upgrade. Other sites offer much more support than this one.

My lawn mower deck messed up and Bonanza.com had a very low price on on a rebuild kit now my old mower mows like new thanks Bonanza I save a lot of money

Imma start this off with the only reason this website is getting one star is because I have to too! I ordered a pair of Nike shoes from the a seller from their website in hopes that this website was going to be like most AMAZON, Ebay ect! Well I purchased the shoes 5 days later never received anything. I go to tracking and it says my shoes had been delivered in person at my house I never received the shoes. So I contact seller about this he calls me a liar and says contact bonanza support so I did. They told me they don't deal with any shipping, orders, or anything. Like what in the hell kind of selling website is this! They don't back anything so if your order gets lost or delivered to the wrong place your $#*!ed! So I'm screwed out of $94 and a pair of shoes! I swear I wish I would have known or read reviews about this $#*!hole website! DON'T BUY OFF THIS WEBSITE AND DON'T BUY FROM TITANIC MARKET!

I ordered complete season of the dukes of hazard, and the seller on bonanza stole my money on my credit card, and didn't send me nothing. So bonanza don't care one bit, just tells me to work it out with pay pal, but pay pal didn't steal my money bonanza did.
DONT DO BUSINESS WITH THESE THEIVES

I'm reporting the Company and I used to like it from a seller standpoint. I apparently had a less than $5 user bill and had medical issue. I was unable to even get online. Once I got back, I saw the bill and tried to login. They suspended the account and no email as to why, no email that they were going to do that, just plain nothing. I email support trying to pay them because I'm supposed to pay but no way I can pay! I was a member when they first started where half the features I suppose now weren't available back then. I get an email over the weekend saying it'll be $25.00 and some paypal address to send it to... I was livid. I explained my situation and they didn't even care. I told them you all didn't tell me anything and I get nasty messages. All I want to do is pay the $4.21. They just keep sending me a paypal address. I will be reporting them for their practices. I still want to pay the bill but I'm not paying an extra $25.00 for something I couldn't control. I could honestly even understand if I was ever late on a payment, completely, but this is just plain ridiculous.

Excellent place to sell. Here you can see honest sellers. And of course like a flea market, swapmeets, ebay, amazon and other places to sell you can found bad sellers but for me works fine.

I sell on Etsy but things have been a little slow lately so I decided to look at other options and ran across Bonanza. I imported all my info from Etsy but still had to invest another six hours to put in missing information. Perfect... right?!?! Well... after I spent all this time, for some reason I had to log out to update my computer, etc. and when I tried to get back into Bonanza, it didn't recognize my username and/or password so I had them resent my password and they sent me a link to do so and when it went into Bonanza again, all it would says was "you have been successfully logged out" and nothing else. I then tried to reregister and then it have me a "163 error" and no other explanation. Can't reregister, can't talk to anyone, no one communicates back. DON'T WASTE YOUR TIME! Go to
Ecrater or BluJay! Also, I've read elsewhere that unless you actually pay for a monthly membership with Bonanza, you won't get ANY traffic whatsoever on your site plus, unless you pay for the top of the line membership ($200 per month), you will not be able to communicate with the sites at all. WHAT A HEADACHE!

Waited two years for an item because of covid and now the seller has shut down his account.
When I asked about the item, a year ago I got the Gettysburg address for an answer.

GREAT WEBSITE! Low priced items fast delivery on shipping and very smooth transactions five star customer service. Will shop here again I highly recommend this website.

Excellent quality in a timely manner thank you very much Melissa Dean H the quality was better than expected I would highly recommend these to anybody who hunts camps or fishes or hiking

I purchased off Bonanza and my experience was good, but I had an advantage, I am an active seller on Bonanza and I am a member of the forum so I see who is active and I go to them. For the buyers I am SO SORRY that you are angry and disappointed. For the sellers... every story is different. I work hard on my booth, really really hard. I get a few sales, nothing great to shout off the roof tops., but I know that if I build it the buyers will come. Right now buyers do NOT know that I exist. I think my job is to advertise my booth, and also try to help the buyers who are angry. I want to help them have a good buying experience. I want them to come back to me again and again. I don't care if I get one sale per month, or 3 sales per week, of course I want ALL the sales every single day and with work I will. Right now, I want you the buyer to come look at my booth, and think about me. Do I have something you like? How can I help you buy form me? Email me, what will make you happy to come back to me? I am not Amazon or eBay, but it is true the customer MUST be first. One day at a time and one person at a time, I can do it. Please stay safe https://www.bonanza.com/booths/LadysClothesJewelry

All you need to do is look at the completely useless boilerplate that "Mark" copy-pastes to EVERY bad review, regardless of the content. Clearly, this "Mark" person/robot isn't even reading these complaints -- only the ratings -- as "Mark's" one-and-only ever-repeating response doesn't even apply to many issues raised here. The fact that "Mark" thinks this is an acceptable form of dealing with customers who are complaining about Bonanza's LACK of customer support should tell you everything you need to know. Their concerns about Bonanza's truly laughable customer support are not only real, but manifested here for all to see. If the "Mark" robot posts the same blurb about the BBB on this review as "Mark" has on all other low-rated reviews, then you can rest assured that no one at Bonanza.com is listening or gives a crap.

To "Mark": if you are a real person, prove it by replying to the specific issue in this post (that Bonanza doesn't even read their customer's concerns, let alone provide any kind of support). If you are not a real person, then show it by posting the same weak line about the Better Business Bureau as has been posted already to every bad review here. Make sure there is no variation in any way to your usual response if you want us to believe that you are just an algorithm.

I make a purchase and the seller canceled it within five minutes and refunded the money back to me. The vendor is very dishonest and Bonanza can't do anything for it.