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    Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 569th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
1
Negative
14
View ratings trends
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Date of experience: 6/24/24
See positive reviews
Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Date of experience: 8/9/24
See critical reviews

Reviews (941)

Rating

Timeframe

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Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user davem156
Michigan
1 review
12 helpful votes
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April 10th, 2016

I sell on bonanza along with all the other big sites. I treat every customer and order I receive the same no matter where they purchase. I am online several times per day to complete orders and answer questions. They have a great UI to list and process orders I find it easier than the other big sites allowing me to give lower prices. I accept all returns for any reason in a timely manner.
Please come shop with us you wont be disappointed we are professional sellers!

Date of experience: April 10, 2016

Thumbnail of user stevent1205
Ohio
1 review
5 helpful votes
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March 10th, 2023
Verified purchase

I received garden plant inserts today. They were the wrong item. There's no way to make it right bc my user name doesn't work on the bonanza website. The only thing now is ask my cc for a charge back. I didn't believe I was buying something from a 3rd party website that has no affiliation with the seller beside a platform to distribute items. Unfortunately, the Dogwood Farm Market sent me 72 cell tray inserts when the paperwork and what I ordered was 48 cell tray inserts. Very disappointed. There's no number to contact.

Tip for consumers:
Check the web before purchasing anything on websites you aren't aware of or haven't used before bc I have become so fed up with internet purchases and poor customer service

Products used:
Seed starter Plant tray inserts

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2023

Thumbnail of user aland74
California
1 review
6 helpful votes
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April 30th, 2017

Bonanza provides no protection, assistance, service to buyers on its site. The seller never shipped the item order, never responded to my inquiries, I could not log back into the site to pursue any corrective action. The sites does not send your login user name / password to your email, regardless how many times you request them. This site is complete FRAUD, so please stay away and save yourselves all the hassle and pain.

Date of experience: April 30, 2017

Thumbnail of user goodb2
Illinois
1 review
9 helpful votes
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November 19th, 2016

We are presently in the process of closing our account on Bonanza if they cannot correct their issues and minimizing the fallout since we had so much. Certainly not worth the frustration of working with a company that always has their hand out for money and wants you to figure out their dysfunctional approach to doing business while not reaching out to guide you through their murky waters of a "business model". Their payment processors do not work properly and they are always using threats against you instead of addressing their own problems. We are selling on other sites a combined $xx, xxx + per month so we know a little bit about what works. We expect to leave by months end without regret.

Date of experience: November 19, 2016

Thumbnail of user dontu1
New York
2 reviews
17 helpful votes
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August 11th, 2013

They did the same thing with us. 4 months of adding products. We get an email from Bonanza Mark saying we need to pay for the fees which were not over due. 2 hours later we were updating our policies and then all our products were gone. They were left on review about 30 minutes ago. From what you say all that work is for nothing. Luckily we have our products documented, time to go somewhere else and dispute the fees with our credit card company if they are going start playing those games.

Date of experience: August 11, 2013

Thumbnail of user rw28
Texas
3 reviews
13 helpful votes
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June 10th, 2015

We purchased software that came without a sealed package. When we decided not to use the product and tried to return it they gave us the run around for 2 months before we finally gave up.
Don't deal with this company unless you want to throw your money away!

Date of experience: June 10, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user stans51
California
11 reviews
27 helpful votes
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May 22nd, 2018

Like ebay, but most of the sellers are based only in the US, which is great. Especially good for finding american branded auto and home tools which you cannot always find on other websites. Site is a little hard to navigate using a mobile phone, but on the desktop it works just fine.

Date of experience: May 22, 2018

Thumbnail of user stacyy6
Washington
1 review
7 helpful votes
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June 22nd, 2017

If this site can help me sell my old troll figures, I can sell almost anything! Selling fees are lower than eBay too and they don't limit me to 50 free listings per month like eBay does. I can list up to 75,000 items for free if I wanted to. I've also found some really cute things to buy too. Like any online marketplace, just try to check the seller's profile, rating, or message them before buying.

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2017

Thumbnail of user brianw527
California
1 review
8 helpful votes
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September 7th, 2019

Signed up a week ago as a seller. Listed one item to get the hang of it. Told me item was listed but I am unable to locate it in their own search. My profile says I have no items listed for sale. No response from "customer service" What a shocker! Trying to get out of Ebay... too many problems to detail here. Been on Ebay for 15 years and am rated 99.7 for over 5,000 items sold.
Is there not an honest site left for sellers?

Date of experience: September 7, 2019

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Brian W., sorry to hear about the trouble getting started on Bonanza! We understand how that would be frustrating. Did you contact our support team via email at support@bonanza.com? They are best able to assist through that channel and will be glad to help.

If you've already tried sending an email to that address but did not receive a response, please DM us here with your email address. We'll be happy to help sort this out and connect you with our support team.

We appreciate your interest in Bonanza, Brian W.!

Thumbnail of user christineh54
Pennsylvania
18 reviews
59 helpful votes
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December 25th, 2015

When doing a search for products there are more and more scammers out there. I almost was going to order from Bonanza but decided to check their reviews, thank goodness I did! How can a business receive so many poor reviews and still have an online site? I don't get it... Thank you all reviewers, I am so grateful for freedom of speech! I will look elsewhere for what I need even though they offered it a few dollars cheaper. It isn't worth the aggravation of not receiving the product and having to dispute it through the credit card company. I will order from a known and reliable source.

Date of experience: December 25, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user johns1028
Texas
1 review
4 helpful votes
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October 24th, 2015

So if you're on a public forum for a review 90% of the time you've got an axe to grind. This review is different. Bonanza delivered as expected 4 years ago. I bought a Classic Accessory Boat cover with a 5 year warranty. In the TX sun, nothing last 5 years. Classic made good on their 5 year warranty. Now if you look close enough at the two web sites, it seems Classic and Bonanza seem VERY similar. When my new, warranty claim boat cover deteriorates in 4 years, I'll be back.

Date of experience: October 24, 2015

Thumbnail of user carolynn394
Texas
1 review
4 helpful votes
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January 13th, 2023
Verified purchase

We love Bonanza and have made so many friends there. The site is easy to use, listings are free as are booth banners or you may crate your own. It interfaces with eBay, Etsy, Amazon Shopify, and you can upload/download your inventory file. Tech is amazing and always so helpful. Highly recommended.

Products used:
Marketing Services

Service
Value
Shipping
Returns
Quality

Date of experience: January 12, 2023

Thumbnail of user tedp109
Missouri
1 review
0 helpful votes
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March 2nd, 2021

I have been listing items for sale on Ebay for over 20 years, and very rarely had any issue with their format. I left Ebay as a seller due to their ever increasing and imposing ridiculous rules, like holding my payment for three weeks until buyer approves of item received, even though my rating was 100%. NOBODY holds my payment for three weeks. I signed up for Bananza.com, and it has been a listing nightmare. Their webmaster is either a moron or from another planet, because their format for selling is absurdly disorganized and most confusing. Responses from their support team were even more confusing, and no help at all. Today, after weeks of trying to list an item, I threw in the towel. Perhaps you will have better luck, but I have no more time to waste with them.

Date of experience: March 2, 2021

Thumbnail of user garym2056
Arizona
2 reviews
10 helpful votes
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September 30th, 2022
Verified purchase

First, if you are contemplating using Bonanza, don't! I went on their site to buy a power miter saw because they were $40. Cheaper than Amazon. Well, Bonanza tells me they have no record of my transaction. The merchant does not respond to my messages. I have opened a dispute with PayPal.

Date of experience: September 30, 2022

Thumbnail of user moirah4
Tennessee
1 review
0 helpful votes
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January 6th, 2018

I love the selection, so many choices and price ranges. Ordering was easy, delivery was excellent. Because I have not had any issues yet, I cannot comment on that aspect of customer service.
What I can say is, so far really great and thank you for this site!

Date of experience: January 5, 2018

Thumbnail of user jaynec12
Georgia
1 review
7 helpful votes
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March 11th, 2016

I ordered for 79.00 the complete set of 6 seasons Downton Abby. Season #5 would not play at all. I notified 5 times and was finally told by their "happiness person " (no joke) in an email that, Listen to this, I had to notify them again. They have obviously no control over their sellers. Had to go to Best Buy and but another season 5 again. DO NOT USE

Date of experience: March 11, 2016

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user chuckh303
California
2 reviews
5 helpful votes
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August 30th, 2023

I should have checked the reviews before having to write one. Refrigerator part that was described was not the correct one for the refrigerator. Originally I contacted them for a return and unfortunately I was on a two week vacation during the 30 day period allowed for returns. After my return they refused to accept the return because it was 40 days past the purchase date. Now I am out over $100 and stuck with a useless part the was incorrectly described by them.

Tip for consumers:
The reviews before I used the site.

Products used:
None

Service
Shipping
Returns

Date of experience: August 30, 2023

Thumbnail of user uzbinaa
GB
1 review
9 helpful votes
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December 24th, 2020

Not secure place to buy. Would loose your money and time. Bought the bracelet from USA to UK the seller sent me completely different item. No refund, nothing. When I asked why he sent my wrong item he responded that other one was finished... but on his website still was picture with those what I was ordered and was marked as available. Its means he would cheat with the next customer who would order this item "which is finished ".

Date of experience: December 24, 2020

Thumbnail of user lisam1690
Nevada
1 review
30 helpful votes
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March 17th, 2020

I have looked at the website a few times and finally made my first purchase. AS SOON AS my order confirmation showed up in my email, I get another one from Bonanza telling me that the seller has been removed and to file a claim through my method of payment. They just waited for a purchase to be made to remove the seller? And offer no help, just go file a claim with someone else? Truly unbelievable. This website does not offer enough protection to buyers, yet is a very welcoming place for scammers. I can't believe it is still around.

Date of experience: March 17, 2020

Thumbnail of user jenniferf1411
Florida
1 review
4 helpful votes
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July 15th, 2021

I would not trust this site for one, if you are not a big company forget it. They run off old beta which takes weeks for your item to actually hit outside sites. Also I owed them like $9 cause I stopped using for a while, they charged me a $25 fee for reinstatement, I paid it and they never reinstated it in which they were supposed to give me the $25 back if they decided to not reinstate me. I emailed them like 20 times asking for my money back which has been almost a year now w no response or refund. Sellers beware

Tip for consumers:
don't use it to sell , they will rip you off .

Products used:
Selling

Service
Value
Quality

Date of experience: July 15, 2021

Thumbnail of user colleenr4
South Carolina
2 reviews
17 helpful votes
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April 9th, 2014

We are power sellers on ebay, moved our 3000 items over to Bonanza last week. 6 sales so far (in 3 days). We of course are not doing near the volume we do on ebay, but we are very excited for another outlet to sell our items. The site is young, as was ebay when we started with them many, many years ago...
Please read the reviews with a grain of salt. To the seller who complained about a bad buyer... why in the heck are you selling empty boxes? You get out of it what you put into it.

Date of experience: April 9, 2014

Thumbnail of user jenl30
DO
1 review
14 helpful votes
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May 27th, 2015

Since Ioffer is pretty done and banned by Google. The Chinese counterfeiters have a new place to go and sell with no problem. Bonanza is full of counterfeit DVDs, Clothes, and ect. Legit sellers won't able to make a sell because the same legit item you try to sell is already on the site for 90% off the retail value because it's fake. Also for some reason they quickly to approved a counterfeiter items than a legit seller. I guess they want to make money! Soon or later, they will be like ioffer if they don't clean up the site.

Date of experience: May 27, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user garya23
Illinois
1 review
20 helpful votes
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March 16th, 2015

When I tried to set up a selling account. Bonanza would not accept my card number. The card I use with ebay and everywhere else. When I wrote an email to Bonanza about this they were supposed to reply in 24 hours. It has now been 2 days. A very bad start for me. Now I have many doubts about this site and how they do business. Good reviews can be bought.

Service
Value
Shipping
Returns
Quality

Date of experience: March 16, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user mnp1
Washington
2 reviews
0 helpful votes
  • Send Message
October 14th, 2017

I bought a 20' floor fan, the serious kind, for a fraction of what I've put for similar fans and free prompt shipping. I was a little leery - you know, "if it seems too good.?" Fan is better & higher quality than I've experienced, definitely industrial grade and I'm totally satisfied. I'm getting a second one, as it is essentially less than half price. (be cool!)

Date of experience: October 14, 2017

Thumbnail of user daves644
California
1 review
2 helpful votes
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October 1st, 2019

Take most of these 1-star reviews with a grain of salt. It depends on how you use Bonanza, the platform is well designed, clean and intuitive.

3 Star for now.

Expect to use the platform to run your ad campaigns and google shopping.

Start out free to get to know the system.

So many of the reviews are just not at all what I have experienced.

Date of experience: September 30, 2019

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Dave S., thanks for taking the time to share your thoughts. We're glad to hear that you find the platform well designed and intuitive!

We value seller feedback, so if you have suggestions on things you'd like to see improved, we'd love to hear them. You can submit your ideas here: https://www.bonanza.com/site_help/suggest_new_feature. Our community votes on submissions there and we do our best to implement them.

Please also feel free to contact our support team anytime via email at support@bonanza.com, Dave S. They will be glad to help with any questions and tips for your business on Bonanza. We appreciate you being part of the community!

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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