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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 569th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
My complaint to BBB: I decided to sell some computer and other electronic equipment. Reviews of bonanza.com were fairly decent and they offered a service to post items for free (see attached FAQ). Upon sale, they would then take certain fees. I understood this to be the case and accepted their fee structure.
I then received emails that I should "open the store." I thought it already was but went ahead and did so. I did NOT see any reference to a now MONTHLY fee of $25 and was unaware that this would be charged--if they stated this when I "opened" the store, it was NOT clear and I did not realize it until I received my c/c bill.
I immediately cancelled this "subscription" and contacted them requesting a refund. They refused, saying they'd already "provided a service" which was a service that yielded NOTHING. I removed my store and blocked them from placing further charges on my c/c.
I find their business model dishonest, misleading and their response arbitrary. I want my $25 returned immediately. I have uploaded the pertinent FAQs as found today, August 25,2022 on their website [done with BBB, not this site].
Tip for consumers:
Do NOT use them. Do not trust them.
Products used:
The service to sell items. Then they started charging $25 per MONTH to "open" the store.
Date of experience: August 25, 2022
Not clear in exactly what they are selling. But are sure to tell you that what you thought you were getting in non refundable whether you want it or not. AVOID BONANZA.COM!
Date of experience: December 30, 2015
I had a problem with my first order from this site. Zainaldockter20'sbooth and Bonanza addressed my issue promptly and I am satisfied and I will purchase from this site again.
Date of experience: October 9, 2022
There is no communication to help buyers with seller committing fraud. Buy else where or take the risk.
Tip for consumers:
Buyer beware, buy at own risk
Products used:
Lego set not original box, returned it but took my refund and purchase too!
Date of experience: January 8, 2024
This site is not very good, some sellers are good, but the Bonanza platform is terrible. Don't waste your time, they offer no support.
Tip for consumers:
Bonanza doesn't do anything, their a middle man. No support, they tell you to take up any disputes with the seller or buyer. They don't ship anything or receive anything.
Products used:
I purchased 1 product, usps says per Bonanza that my order has been received, mailbox in Florida, I'm in California, on the 21st of April, I order my item on May 2nd. I have yet to receive my item.
Date of experience: May 14, 2023
Worst company ever. Won't honor returns or exchanges. Customer Service reps all have an attitude. This could be a Ponzi scheme. Already reported to BBB.
Date of experience: November 12, 2016
I can't even register to sell and I have black diamond sealed vhs. Your website keeps telling me my email isn't valid! Only had it for 20 yrs!
Date of experience: July 16, 2017
I just did some shopping from bonanza and they never sent me a confirmation email. Is this normal or should I take legal actions
Date of experience: October 22, 2015
Gave measurements and received the costume in a couple short weeks. Fits better than anything Ive ever had made costume wise. Would highly recommend.
Date of experience: January 26, 2018
When a company does not respond to tracking inquiry sends a red flag. Reasonable prices but emphasis on customer service is just as important.
Date of experience: August 23, 2018
I love it. Great quality and works super cool. I will be ordering more products again. Thank you Bonanza for this amazing product.
Date of experience: June 22, 2018
Dont wast time selling here. Your Competitors will lie to get your account closed and stupid bonanza customer service believes the lies.
Date of experience: August 15, 2012
I tried to exit this site some months ago they have not acted on my request to do so and I cannot see the cancel option in other options
Tip for consumers:
information to leave the site that works
Products used:
did not sell or buy anything
Date of experience: May 26, 2021
I am a seller in EBay and Amazon. But in EBay and amazon, lots of the buyer return the item which is not making sense. The reason of those are just like these "I don't like it" or "change my mind". And for the return shipment, the $#*!ing buyer also don't want to pay the return shipment. More over, EBay and Amazon protect the buyer. They don't protect the seller.
I have read the negative feedback of this topic. They both the buyers and I think their reason of the RMA are not reasonable. If the item is defective, that the seller fault. But usually the buyer tell lies. I receive the RMA everyday from EBay and Amazon. After I receive the RMA, I will test it and figured out that is not defective. So that is terrible for selling in EBay and Amazon.
But in Bonanza, they know that the RMA from the buyers who are cheap $#*! and they will make the seller lose money. If bonanza doing this way, this is the protection of seller. More over, the reason of the buyer do the online shopping because it is cheaper than retail store a lot. Price is very important to the buyer only, not the service. Even we do the good job, they are still making a lot of RMA.
So for other country, why they don't want to sell the stuff to USA because the buyers in USA usually being terrible STUFF (RMA by non sense reason.).
From the data, the average qty of RMA from one person in USA for the whole year, which can fit the 24 feet container. So is it terrible?
Hope bonanza will protect the seller and make the transaction more fair between seller and buyer.
Date of experience: February 5, 2018
I recently bought Chloe 75ml, Chanel No 5 100ml and Dolce & Gabbana 'The One' 100ml from the seller Robo Tancos at Computeriam and they are all disgustingly made fakes that smell like cat p*ss.
DO NOT BUY FROM HIM he is a SCAMMER and charges 11 US Dollars per item to ship from Slovakia when he resides in the UK. I am from the UK and that dishonest slime conned me out of £110.
Date of experience: March 15, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Quick shipping, t-shirt came just as described. The t-shirt is good quality material. I highly recommend doing business with bonanza.
Date of experience: October 10, 2017
I had been checking mail like usual and somehow after giving my email address several times I ended up on a site that says you can work from home on FB and get paid easily. On the page which was done right, the correct persona etc. You have to see if you qualify by living in the right geographical area only in the USA anybody practically could meet the 5 qualifications. Then you would be asked to pay what was called a fee to get only the serious applicants for a meek 47 dollars. At one site they were offering the money back if you were not accepted also easily refunded if you were not happy etc. Ok you comprehend all that, READ THE FINE PRINT BEFORE PURCHASE all of it in any case the whole thing is total BS and they pretty much say it in the print it gets the blood flowing a bit faster it unbelievable the extent they went through to pull this one off they did a good job they got me. I will try for a refund but I already chalked another one up one more dont mater, I wish I could just stop them so someone else dont get hit for sure the people who created the site have the talent to take this down and create another legit site and that is that until the next one rolls around.
Date of experience: May 21, 2016
Signed up as a seller, traffic was minimal with limited actual sales. Then one day, I get five notices of bid cancellations one right after the other over 5 minuets. Strange I got no bid notice, just these cancellations, so I attempt to log into my account, can't! Several attempts, nothing, contact customer service.
Day later I get a form email, an algorithm determined my booth was high risk, so they CANCELLED my account, closed my booth and its within their terms to be able to.
I write back, How can this be, my booth had little to no activity, sales were minor, basically a no hassle customer, another day goes by, same form email, not even the courtesy of real person's reply.
It was an outlet but not that big of a deal, but then I come to find out that many, many buyer's have had issues purchasing an item, paying then not receiving the item, not being able to contact the seller or no reply or booth closed, with no help from Bonanza.
Then I see the light, I had one high end item on my site, collectible one of a kind at $2500. I'm assuming it sold, they got the funds, closed my booth and now the seller is out there with nothing, thinking I ripped him/her off, when its the site.
I think this scam has been going on for some time, and no one is wise due to the sheer size and the reluctance to people to go through the hassle. Friends. Blow the whistle on these guys, if you get ripped off file a complaint with the Consumer Financial Protection Board, the FTC and your state's attorney general. Only way this will be solved, the internet is not a hole, there is someone at the other in Washington manipulating the system to rip you off! I've done my part, now you do yours, don't take it!
Best of Luck.
Date of experience: January 30, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Very good quality on the jersey don't let low price fool you it is a top of the line jersey. Fast worldwide delivery and up to date tracking.
Date of experience: August 31, 2018
I only reviewed the item I purchased. Dogcat that was the seller was very bad! I was provided tracking numbers that did not work 2x, took over 3 weeks to get my order, which I read reviews that they shipped very quick. So I had a hiking trip planned and needed the tick collars for the trip. I did not receive them until 12 days after I was promised. Therefore one of my dogs was bit by a tick, acquired Anaplasmosis, a very life threatening disease from the tick. I almost lost him due to this disease. He will never be free of this disease, and may have reoccurring outbreaks of it the rest of his life. His blood platelets are critically low and will not rise without a blood transfusion of which I could never afford. So, bc of this darn seller not getting my order out until I started complaining about not receiving it and I was going to contact my credit card and stop payment on it was when I finally received some real tracking numbers and then I finally received it. But it was too late, my dog will forever be burdened with anaplasmosis. This is such a sad event all bc the seller did not send my order out when promised!
So yeah, I did not give Dogcat a good review, only the collars.
Date of experience: November 14, 2017
Ordered more than 20 days ago they created a label that never been used yet because product is on backorder and now they say product was shipped.
Date of experience: June 7, 2023
OMG, the support is so slow I can't imagine. I am waiting for an important answer to my questions for over a week now. Very bad service
Date of experience: December 4, 2020
I have experienced only great people to deal with and sellers who care about their customers. Recommend to all.
Date of experience: May 30, 2019
Hi Timothy M., thanks for your review. We're happy to hear that. We appreciate your support of Bonanza!
Bonanza helped me find classic auto parts for a reasonable price that beat EBay and Amazon. I'm a fan!
Date of experience: August 22, 2017
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.