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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 569th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
This company is terrible. I was charged but never received the product. I left messages, phone and email and have had no response. I am now going to my credit card company and paypal to see if they can help me. The company Triton Media has been taken off the Bonanza site. Looks like I'm out 112.00.
Tip for consumers:
Do not use this site!
Date of experience: November 11, 2014
We operated 2 stores with 100% feed back and 100s of transactions. All of the sudden they closed our booths saying its a high risk. I operate Multiple stores on ebay and amazon with top rated seller everywhere, 3 employees and a warehouse. $380,000 yearly paypal transactions. These people know nothing about communication or being professional. They do not answer our emails since, like we never existed. Do not waste your labor and effort building anything on bonanza, its a waste of time and effort.
Tip for consumers:
Do not waste your time building a business on bonanza. Do not waste your time adding your product. All will collapse overnight for no reason and they will NEVER answer your email. Add to that no phone number.All of your effort will go down the gutter like you never existed. be warned.
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Update: Check out the answers to all complaints from bonanza! a freaking robot, a copy-paste answer. No personal answers to address issues. Just to correct that bonanza robot, checkout
Date of experience: April 17, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Tried to cancel an order the day after it was placed. Emailed seller and Bonanza no response from either. Three days later received confirmation that the item was shipped. Will never shop with Bonanza again... lets see if the item turns up and what state it is in when it arrives. Lost all trust in this process.
Date of experience: January 4, 2018
Extremely satisfied with Bonanza.com. Receive fast responses to questions and immediate assistance. Fast and free shipping options and priority mailing. Item is shipped within the same day to next business day depending on timing. Products are of high standards and I have NEVER had an issue when using Bonanza.com, which I have been using regularly for over two years now.
Date of experience: August 9, 2018
Love Love this company. I accidentally came across this website one day and I haven't quit looking at it since. My first purchase was beyond my expectations. The items were gorgeous and extremely well made. Now I'm trying to find stuff to buy just so I can get excited when I come home and see the box sitting there lol.
Date of experience: April 19, 2019
Hi Holly H., thank you for your review. We're happy to hear that and look forward to seeing you on Bonanza again soon!
I recently made a purchase from Bonanza and had no trouble at all. Merchandise was shipped as stated and in good condition. The site is user friendly. I believe it is the sellers that make each sales experience good or bad. I would recommend this site to others. Thank you
Date of experience: January 28, 2014
We are happy with Bonanza web site as a seller so far.
All transactions are easy and customer service is helpful.
Even we do not sell much on this site but a new source for us to expand business.
Thank you BONANZA!
Date of experience: June 17, 2014
After searching the web for an item that is hard to find in the U.S. I came across Bonanza. I had never heard of this site before but everything was quite user friendly and not a hassle to sign up. After purchasing my item I had an excellent experience with the seller! Merchandise was received as promised, in excellent condition and timely service. Buying with confidence via mail is an extremely important aspect of any mail order service and I am happy to have found Bonanza and will be using it for future purchases!
Date of experience: May 25, 2018
I have been on the site as a seller ( free) no subscriptions for about a month. I signed up for the 13.9% commision which advertises you on google. I have not made a sale yet and maybe 2 views per day. Most of my items have sold on ebay. They give preference to subscribers. I'm not sure how to rate them yet. Love the easiness of setting up a booth. Limited traffic. As long as I am making sales on ebay, My listings can hang out for a while here.If you are a new seller and need to make money, I recommend ebay. If your import from ebay, bonanza automatically adjust your price. Sometimes a bit to high.
Date of experience: March 2, 2020
Hi Valery,
Thanks for taking the time to leave this review. We'd be more than happy to provide advice on your booth and listings to see about increasing traffic. If possible, can you please email us directly at support@bonanza.com? We'd love the opportunity to help!
I was looking for an alternative to ebay and thought I'd try Bonanza.
What a scam. It's free to list but your listings are INVISIBLE unless you agree to pay a "subscription fee" to Bonanza. No other online marketplace I know does this.
Unlike ebay, Mercari, Poshmark, Depop, Vinted, and almost every other platform, you have to pay a fee to get your listings visible, whether or not your listings sell. They make money no matter what you do.
This is not openly disclosed until you wonder why your listings never get any views. Then Bonanza sends you an email encouraging you to purchase their "subscription" so that people can actually see your listings!
What a waste of time and energy. From the comments here, it's clear that, even after you pay, you never get any sales.
Junk site.
Date of experience: September 19, 2022
Hello
Don't waist your time setting up a seller account, go to eBay.com
If you are not paying for a store and advertising you will get very little or no sales at all.
I don't have a store on ebay and still have sold over 700 of my item over one year, only 3 on bonanza.com
Date of experience: June 26, 2016
Was sent an email saying my order for a food processor was processed, money taken from my account. I sent an email to them (Josh Conner) at Bonanza saying where's my tracking number. He emailed saying oops, "... I've been in the hospital and just learned this item sold, and however I already sold this Cuisinart and was unable to remove it from my booth. I am very sorry." Says I will get a refund. I should have known such a low price and free shipping was too good to be true. Disappointed.
Date of experience: October 28, 2013
I bought an expensive jacket that doesn't fit. The seller states that they accept returns within 30 days but will not help me return it. I realize that is on the seller. However, I used the link to request Bonanza customer support and they have not replied to two requests for help. And it's been a week (says they will reply within 48 hours). Beware if you get a bad seller that you're basically screwed. What a waste of money :( I will be telling everyone I know what a scam this site is.
Date of experience: October 7, 2019
Hi Mel E., we're sorry to hear about the trouble with your jacket order. Bonanza expects sellers to adhere to their stated return policies, and we appreciate you bringing this to our attention. You had the right idea by contacting our support team directly. Did you contact them via email at the address support@bonanza.com? They are best able to assist through that channel and will be glad to help.
If you already emailed support@bonanza.com but did not receive a reply, please DM us here with your email address, Mel E. We'll be glad to sort this out and connect you with our support team. We appreciate you shopping on Bonanza!
Ordered a Fitbit Versa pebble through Bonanza (Zoom Electronics). Received promise after promise from both Bonanza and Zoom that the item would be shipped. Never happened. Why Bonanza keeps Zoom, when they do not deliver, is a testament to the Bonanza site, as well. When I finally said I wanted my money back, the airwaves went silent and I never heard from either again. I opened a case with Paypal and my credit card company. This is a scary buying option. From now on, I will stick with reputable, honest firms.
Date of experience: May 20, 2019
Hi John B., we're sorry to hear about the trouble with your order. Bonanza expects sellers to be responsible and communicative regarding buyers' orders, so we appreciate you bringing this to our attention.
Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help!
Terrible site. Take no responsibility for sellers actions. Customer service is polite, but are worthless, just sending you a bunch of links that do nothing for you. Will never make the mistake of using this site again.
Date of experience: May 29, 2014
Every experience I have had on the site has been a positive one. I highly recommend them! There is quite a selection in every category imaginable. Sellers ship quickly. I personally enjoy checking out their vintage items.
Date of experience: August 3, 2018
They rip sellers off, triple charging your credit card, they tell buyers to file instant disputes, and when you have a problem their support will deliberately lie to your face. That guy marc is a scum bag!
Date of experience: February 4, 2014
Total scam! Don't buy anything form them. I would not be a bit surprised if the people running the site are most of the sellers. I bought a gift card that was never sent and the support team could care less; If it was not for pay pall who knows when I would ever get my money back.
Date of experience: October 28, 2013
Jack, we are sorry to hear of your experience. We definitely want to address any issues you are having or have had on our side. Could you please provide more details to support@bonanza.com so we can get to the source of the trouble? Thank you.
IN case you have not noticed, all the replies by Bonanza staff are fake. Fake in the sense of completely non-responsive and fake because it looks like some computer generated thing.
There is no option on their site to cancel.
UPDATE: they have responded to my review but not to my endless e-mails demanding cancellation and a refund.
Date of experience: December 25, 2015
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I would just like to add a Serious Caution on selling on BONANZA. I made a few sales there and then got a bunch of no pay's. Guess what. There is no way to cancel an order for non payment and Bonanza wants the commission anyway. They ended up billing me a lousy $32 for orders never paid for and thus not shipped. I consider them to be nothing more than scammers. How do you charge commission when payment or non payment goes through your site and you can clearly see it was not paid for. I would steer clear of BONANZA
Date of experience: December 13, 2018
Hi Lothar M., we understand your concern. Sorry for any confusion here! Sellers on Bonanza can mark orders as unpaid and request refunds on the final value fees for a cancelled transaction, up to 90 days from the date of the transaction.
This help page has instructions on what to do if a buyer does not pay, and how to request fee refunds: https://www.bonanza.com/site_help/offers/cancel_transaction_on_bonanza#refundFee
If you'd like further assistance with the process, please email our support team at support@bonanza.com and they'll be happy to help!
I love reading reviews from people. First of Mark D. Is full of crap and if he/she thinks we believe a word their saying then just wow. Secondly, to everyone that is writing a review(good or bad) about a product/buyer that was purchased on the site should just be kicked off this site. The site should be reviewed not some random seller on it... you people are $#*!ing stupid. Lastly, most of the 5 star reviews are fakes planted by the site plain and simple. Overall this site looks like bad news because most of the people on it are $#*!ed. When you have a website where its main users a $#*!ing stupid then the site itself is gonna suck.
Date of experience: September 10, 2015
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I would like to get an answer from Bonanza period. Their customer service is horrendous. They are shielding themselves from the customer. Which only tells me they have something to hide. Can someone contact me about my problem purchase?
Elizabeth B
Date of experience: February 8, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Have no idea who they are! But I do know the just tried to run 6 debits through my bank account for thousands of dollars! Funny thing is, I only use this account for my mortgage and nothing else so it was very easy to track! Total scam of a company! Would love to know just how stupid do they think people are?
Tip for consumers:
Stay clear of this company!
Date of experience: February 4, 2015
Dear Christine, it sounds like your credit card was stolen and it is being used by the fraudulent party in an attempt to set up an account/make a purchase on Bonanza. We would highly recommend that you cancel your credit card immediately. If you can please contact us at support@bonanza.com we can follow up on our side.
They had an item I could only find in Canada and Australia but most don't ship to USA. This company did. Yay! My item arrived as described, on time and in great condition. The description said the box would be a bit beat up. It was but it was shipped within another box, in great shape so the chance of losing parts was slim to none. The item itself was in new condition. I would definitely recommend this company and will shop with them again! Very pleased customer!
Date of experience: October 5, 2017
Listed items for sale 4 weeks ago. For 3 & 1/2 weeks pg stated:
Your booth is awaiting review by our team, it should be activated within the next 48 hours. Items are legitimate & on 3 other sites.
Contacted customer service 2 weeks ago & still haven't received a reply.
Date of experience: February 10, 2020
Hi JP,
Thanks for reaching out and so sorry to hear about your less than positive experience thus far. We'd love the opportunity to make things right. If possible, can you please email us at support@bonanza.com so we can better assist you? Sadly this review site does not provide much information for us to be able to locate your account. We appreciate your patience and look forward to hearing from you.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.