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    Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 568th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
3
Neutral
1
Negative
11
View ratings trends
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Date of experience: 6/24/24
See positive reviews
Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Date of experience: 8/9/24
See critical reviews

Reviews (941)

Rating

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Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user billyc20
Missouri
1 review
6 helpful votes
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February 27th, 2013

I ordered some xbox codes for an xmas gift. The recipient didn't try to use them till Feb. And to our dismay it said they were already used. I sent an email and was worried about a huge hassle to get a refund.
I was delighted to recieve an email the next day apologizing and offering replacement codes. Mistakes do happen so I will take away no stars but give them a five for so quickly resolving their mistake and offering an apology.

Date of experience: February 27, 2013

Thumbnail of user dennisb73
Hawaii
1 review
17 helpful votes
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July 26th, 2015

I ordered an item thru Bonanza on 6 June. I got an email saying it had been shipped and could expect a 2 to 5 week delivery. 8 weeks and no item. I tried to contact Bonanza and their seller but only got "not my Problem"
Dennis

Date of experience: July 26, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user brittanys3
Arizona
2 reviews
10 helpful votes
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June 29th, 2011

I absolutely love this site! It is so much better than ebay. As a seller I don't feel as though they are against me. I had an issue with a buyer who was not cooperating, and they took the time to figure out what was going on and who was right. Unlike ebay, where the ruling is automatically in favor of the buyer, a human being took the time to research the problem.

They are also more personable. The lingo on the site isn't slang however I do feel as though there are actual people behind the site, and not heartless money seekers

I LOVE LOVE this site

Date of experience: June 29, 2011

Thumbnail of user lauries140
Texas
2 reviews
0 helpful votes
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June 6th, 2018

This was my first time ordering on Bonanza. I was a bit nervous but the seller made my experience amazing. She walked me through the process & was very kind. Shipping was also quick. My product was exactly as she said it would be.

Date of experience: June 6, 2018

Thumbnail of user leslier29
Georgia
3 reviews
38 helpful votes
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November 29th, 2018

I was looking for an Instant pot for, my daughter for a gift. This sites popped up with the exact item I was, looking for. Amazing price. Nowhere anywhere on the ad did anything say the items were used.

I want my money back and I should have, to, pay for shipping. This is entirely misleading.

Date of experience: November 29, 2018

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Leslie R., sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Thumbnail of user nicoles210
Connecticut
1 review
5 helpful votes
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November 22nd, 2017

This company is an absolute joke. I order from them and was given an email weeks later stating the company they received the product from was one they no longer did business with. And to put in a dispute with PayPal. This company should have refunded my $, every cent. I will never do business with them and plan to tell everyone I know.

Date of experience: November 22, 2017

Thumbnail of user marielad1
Tennessee
1 review
8 helpful votes
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January 6th, 2016

No communication, no reply to emails. After I gave them a bad review they closed my account to prevent me from seeing any actions on my purchase They avoided giving me my money back.
Save yourself the aggravation

Date of experience: January 6, 2016

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user tristar3
Florida
1 review
3 helpful votes
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March 9th, 2017

I bought a cell phone case from this website. Everything seemed legit until I was sent a tracking number for the shipping. Every time I put the tracking number in USPS website it says, status not available. I called Customer service and was told that if it was shipped out of the country it won't show up on the website until it reaches the United States. Okay that is understandable, but I bought it 2 months ago... The last time I called Customer service they told me they don't know what happened and hung up on me. Don't buy anything it's a scam!

Date of experience: March 9, 2017

Thumbnail of user bonanzas
Missouri
1 review
3 helpful votes
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January 23rd, 2018

Be advised that Bonanza will not do anything to help you when you get screwed. They will wipe their hands and tell you to sort it out with Paypal or the buyer (that ripped you off). There is no advantage to using this site, at least with eBay you have their help when someone screws you over. No help whatsoever from Bonanza.

Date of experience: January 23, 2018

Thumbnail of user bryann42
Minnesota
2 reviews
10 helpful votes
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September 11th, 2017

They had a very low price on a MS Office license, and I found out why: when I tried to activate my software in the Microsoft site, the code has already been used! It took many phone calls and emails to get my money refunded. Stick with reputable merchants like Amazon and Best Buy!

Date of experience: September 11, 2017

Thumbnail of user janeb51
Hong Kong
7 reviews
84 helpful votes
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April 23rd, 2015

Heard mixed things about Bonanza so though I'd give the site a try myself. Got stuck in the set up process - they ask for you to list an item first, and THEN set up your account. But turns out that they need your paypal info (fair), AND a credit card, before you even sold anything. So when they say listing is free it's not, really. And you have no idea how they handle your credit card info. Like many of the people before me in the reviews below, the credit card authorisation doesn't work and no account is set up. So you're in limbo having "listed" an item but having no valid username and account!

As a tech savvy newbie getting so much trouble to just set up an account, I'd say avoid.

Date of experience: April 23, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user bretth25
South Carolina
1 review
8 helpful votes
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March 23rd, 2016

They let a seller get away with selling my girlfriend a bootleg Nike D Watson Jersey as an official Nike Playoff one. Terrible bootleg at that. Was my V-Day present, which I planned to get autographed and framed for my game room. Now I am just out and heartbroken; I know my girlfriend tried and the seller/this site are garbage for taking advantage of her.

Date of experience: March 23, 2016

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user sherryg68
Florida
1 review
1 helpful vote
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August 1st, 2018

I bought a beautiful oriental Eva rug from Bonanza. It shipped from India very quickly and arrived very well packaged. The colors are beautiful and it is a thick plush gorgeous rug. A friend of mine told me that she had a great experience buying a rug from Bonanza so I decided to do the same. The quality is wonderful and I am very, very please with my purchase. I would most definitely buy from Bonanza again!

Date of experience: August 1, 2018

Thumbnail of user ronaldp53
Tennessee
1 review
0 helpful votes
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November 2nd, 2017

Recently searching on the web for a vintage 70s corduroy winter coat and found exactly what I was looking for on the Bonanza website. The seller handled my purchase quickly and provided fast shipment. I was really surprised at the excellent condition of the coat and I'm extremely pleased the purchase. Based on this experience, I would have confidence in buying thru the Bonanza website again.

Date of experience: November 2, 2017

Thumbnail of user annem113
Florida
1 review
6 helpful votes
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December 11th, 2016

Good for sellers, bad for buyers who are not well educated about prices. I am in disbelieve about the rip offs I see on Bonanza. Just as an example, any of the pop up tents that I saw on Bonanza were priced anywhere from 4 times to 10 times the price that you find in retail stores. Outrageous! And no, this was not a spelling mistake. As an example, the tent that I just purchased, I paid $90 for a brand new tent. The same exact tent on Bonanza was $799.00. I first thought it was a mistake, until I saw the prices for the rest of the tents. Disgusting.

Date of experience: December 11, 2016

Thumbnail of user christinas143
Massachusetts
1 review
4 helpful votes
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January 15th, 2018

First of all, there's no customer service number for this hot mess of a site, so all disputes have to be sloppily done between the seller and customer service. Both try to string you along and never resolve the problem.

I bought a table for my husband in Early December and even selected expedited shipping. I was having a very hard time finding a specific table like this, and was pleased when I saw it on Bonanza. It is now over a month later and I still haven't received it.

The seller did refund my shipping charge after I complained, but now he refuses to refund me in full for the Christmas present I never received. Whenever I inquire about it he gives me the "just wait x amount more days" line, to absolutely no avail. I had to formerly file a dispute with PayPal to get my money back. NEVER USE THIS SITE-it will turn your hair gray.

Date of experience: January 15, 2018

Thumbnail of user aprilr196
Canada
1 review
0 helpful votes
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January 30th, 2021

If I could rate no stars I would. I ordered a license plate cover a year ago. Many emails and promises later it was too late to get a refund. They literally told me to "be patient" four months after I ordered my license plate frame. My reference # was *******

Date of experience: January 30, 2021

Thumbnail of user kayleel5
Wisconsin
1 review
0 helpful votes
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September 21st, 2017

I had been looking for a Yoda purse for my mom for years and finally found one on Bonanza. I was weary at first not knowing much about the sight but trusted it once learning that it accepted Paypal. I received the bag and am in love with the quality and photo of Yoda. My mom also loved it. The seller was easy to work with and I had no problems with shipping or payment (my two usual problems with websites). I also loved the amazing selections of unique and different items yet there aren't thousands of items to chose from so you're also not overwhelmed. Great site and will definitely order from again next time i'm looking for something different.

Date of experience: September 21, 2017

Thumbnail of user victoriam260
Massachusetts
3 reviews
4 helpful votes
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July 15th, 2019

It was impossible for me to find Sumac Tea on all the other web sites (I won't mention their names), but I found a seller on Bonanza from Bulgaria who carried this prized tea!
I am very pleased with the service. I believe Bonanza gives great opportunities for sellers and customers from all over the world and helps them broaden their commerce.
The Sumac Tea was rich and delicious and very healthy for my kidneys.
I will certainly be buying more tea and am interested in other products that are available.
My next goal is to buy Turmeric Tea and I can bet Bonanza has it!

Date of experience: July 15, 2019

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Victoria M., thank you for your review. We're happy to hear that, and we look forward to seeing you on Bonanza again soon!

Thumbnail of user ingeborgi
Japan
1 review
4 helpful votes
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February 23rd, 2022

Bonanza is a scam company, giving their customers and sellers a hard time when their support is needed and I'll take legal steps if they don't refund the damage in fees they caused to me. Also they don't have a support phone number to reach out leaving hiding themselves in shadows.

Date of experience: February 23, 2022

Thumbnail of user robertl3671
Canada
2 reviews
7 helpful votes
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July 16th, 2022

You will spend hours setting up and then list the items you want to sell. The setup is complicated and you can not get any help because their Customer Service does not exist. If you are expecting to make lots of sales, forget it. You will be lucky to make 1 and then there is a good chance the Buyer is a scammer, they will make a false claim, and you will have to refund. There are better selling sites, where you will make sales. Look around but stay away from these JOKERS.

Tip for consumers:
Just stay away, it is a complete waste of your valuable time.

Products used:
The online selling

Date of experience: July 16, 2022

Thumbnail of user caroliner27
Massachusetts
1 review
15 helpful votes
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September 27th, 2016

The seller (I think) was running a scam and was completely unresponsive to my inquiries on when the item would ship etc. After 3 tries, I wanted to cancel the order and get my money back. Bonanza completely washed their hands of it and said I had to go through PayPal to open a claim and get my money back that way. It was a total pain and if PayPal had refused to refund me, I would probably have had to resort to filing a claim in small claims court. There's no accountability - don't use this website.

Date of experience: September 27, 2016

Thumbnail of user joyr20
New York
1 review
5 helpful votes
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December 12th, 2016

Stay away from Bonanza. They would not work with me or talk to me.
I ordered the wrong size. I was told to bad you got what you ordered. They also threatened me with a law suit if I didn't stop asking for a refund. I asked to exchange as I ordered the wrong size by mistake.
Stay away from them. You won't get any help.

Date of experience: December 12, 2016

Thumbnail of user lauriew44
Colorado
1 review
0 helpful votes
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July 15th, 2017

I ordered a cap for my father, which features the name and silhouette of a ship he served on in the Navy. It is adjustable, but the sizing strap is unobtrusive. Service was quick, price was right and he is very proud of his new memento.

Date of experience: July 15, 2017

Thumbnail of user carolinem60
GB
3 reviews
22 helpful votes
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August 25th, 2017

I was beginning to try sell on Bonanza. I tried to log in one day to find every time I log in I get a message to say "your logged out". I tried to contact bonanza on twitter and Facebook, they told me to email them. I emailed them numerous times to find their mailbox is full (real professional).

So I took to google to see what the issue was to find this has actually happened to quite a lot of people. It turns out the have blocked me! No email to say this and no response about this.

How can a company just decide to block you without reasoning?

Very unprofessional and incompetent company

Date of experience: August 25, 2017

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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