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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 568th among Marketplace sites.
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Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
I recently joined Bonanza and they have some great tools for setting up shop. I worked very hard at setting up my shop and learning the Bonanza environment. The problem is they have over 50% of my shop listings on some kind of hold. I cannot change the status for these items to "For Sale". I have sent sever requests for assistance to support but all I get is canned responses, but no support. Three days later I still don't have over 50% of my shop listings with a status of "For Sale". Their support is non existent and their canned responses are rude while attempting to be cute. If I don't get some support I will close shop and move to another selling site. Which is what it seems like they want me to do for some reason. Whoever Mark D. Is says on some other reviews here that he will attempt to help but don't fall for it. He is the one that the cutesy email canned responses keep coming from. I am completely dissatisfied with their support channel. Well I guess that can't be true since they don't even have one. If everything works for you on Bonanza you might have a good experience but for God's sake don't ask for support.
Tip for consumers:
If you need a site with a support mechanism go somewhere other than Bonanza. My views on the site are now going down and the 50% of my shop they are holding in some limbo is not even available for sale.
Date of experience: March 2, 2015
I, too, ordered from the site and I'm very dissatisfied. Still waiting over three weeks for an item that stated 1-10 days for delivery. I had to open a dispute through Paypal. Absolutely RIDICULOUS!
Date of experience: August 5, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I ordered a item from a Bonanza seller, saw the PayPal payment process assuming this was all good... Never did I get the item!. Big mistake! Do not order from this site, if you take the time to read the reviews your money is better off in a Casino! PayPal is in partnership with Bonanza. They both make there cut regardless of the Many orders there sellers have never filled. PayPal has been here ripping off its own customers for some time. PayPal lets you write a dispute and thats the end of it. They do not warn you that people get ripped off with Bonanza. The reason its worth the commission they make to screw you over and they know this site is a problem. And yes if you want to spend your money here they will help you. But most likely you will never see the item you ordered. PayPal disputes on this site are endless. They plead not guilty, your money is gone... don't say you weren't warned. Hopefully you read reviews before ordering and got to bypass the grief that Bonanza and PayPal are in business together ripping you off knowingly...
Date of experience: November 17, 2020
It's been months since I ordered my $100 item, haven't heard a thing from them, and I can't get a hold a anyone! Learned my lesson, please don't use this site!
Date of experience: June 4, 2017
I have been selling on Ebay for 3 years and never had an issue, I used bonanza to replace the high fees of Ebay and its worse
And almost all buyers are from ads and I got more than 50% claims, I am closing my bonanza booth shortly, as I am happy with Ebay, and
Added Amazon and Etsy where thay are great comparable to Bonanza.
Get away from Bonanza ( I hope someone advice my before getting in)
Date of experience: July 11, 2016
Love that I fell into this web site for new purchases. The details of my purchases and product is exactly what every customer wants and needs.
My go to site - Bonanza.com
Date of experience: June 5, 2018
Don't get sucked in by what seem to be great deals, especially on big ticket items. You're taking a huge chance that nothing will go wrong. If you think this is Amazon, where corporate power can be leveraged to make things right, or the marketplace will do the right thing for their customer... YOU'RE WRONG!
Long story short. I purchased a chair in Mid Feb. It wasn't up to snuff. I tried to contact the seller through Bonanza, NO DICE. Bonanza directed me to contact PayPal to leverage the seller to return the product. Seller never provided return shipping which I had to pay, all $260 of it. I got a refund for the product itself... eventually, but as of now (July) i"m still waiting on the seller to reimburse my $260 shipping cost to return a $360 chair. Just received an email from Bonanza, who's done nothing but deflect me to PayPal and my Credit card company to recover costs, which states my case is closed and they refuse or are unable to told the seller to their agreement to pay return shipping.
Cannot say how disappointed I am with their lack of customer service. They've washed their hands of any responsibility since EMAIL ONE!
Date of experience: July 10, 2018
I signed up after dealing with ebay and having bad selling experiences. This site has no traffic and I figured id sign up and pay for an account. Mistake #1.
You're better off selling on craigslist and flea markets, DO NOT WASTE YOUR MONEY ON THIS SITE IT HAS ZERO TRAFFIC!
Date of experience: November 18, 2013
I purchased a perfume from fragrance_dream I have not yet to receive my order it's been 7 weeks.
They were quick to get my money but all I ever got was a tracking number from usps that doesn't ever change from status being "we received an online order shipping our way however that doesn't guarantee a date "
DONT SHOP HERE MY XMAS PRESENT NEVER GOT HERE
Date of experience: December 18, 2016
This clunky website is not only severely broken, but they have enabled a network of scammers and thieves. This is the largest complaint of people that frequent the site, by far. This is worsened by the way they attempt to do business and implement features that make the experience much worse and protect no one! In fact, Bonanaza looks the other way to allow this. When trying to do your best to identify these problems through the only means you have, which is feedback, Bonanza further makes it difficult by using a robot that attempts to analyze what you are typing and will block you if you use certain words (shipping, delivery, etc), which is just ludicrous. Why not tell me what to say, too! Feedback is feedback, and damage from shipping by poor packaging and handling by the seller of the product is damaged in shipping from poor handling. It should be able to be identified in the product feedback, otherwise, product feedback is useless. Trying to get help from support is an exercise in futility and they don't seem to care but repeat policies and instructions that are already on the website. They don't stand in your corner or help you to resolve issues, but rather leave you hanging. I don't give them much chance for success when they appear to operate in a vacuum and function in such a corrupt and mindless way that enables a terrible and dangerous shopping experience! Really Epic Fail!
Date of experience: July 29, 2019
The product we ordered from Bonanza a part to replace a lost one on a 30+ year old counter top appliance. The blade arrived on time, fit perfectly and works, to this day flawlessly.
Date of experience: July 24, 2017
While I have only made a few purchases on this site, I was amazed at how exceptional all of those experiences were. So far I am extremely pleased with it.
So far so good!
Date of experience: October 17, 2018
Hi Timothy, thanks for your review! We're happy to hear that. Thanks for shopping on Bonanza!
I've had two orders cancelled because they could not deliver the item I bought. One was sold twice, and I'm not sure about the other.
I've had a couple orders which were delivered fine.
Date of experience: January 26, 2017
I ordered a product that I was not happy with. The site, and seller, we're courteous and expeditiously apologized. I received a refund right away to my PayPal account. I will definitely use again.
Date of experience: January 30, 2016
The item shipped very quick, and works great! The pouch and keychain are the cherry on top of an already excellent purchase. I will without a doubt be shopping with you again, thank you!
Date of experience: November 28, 2017
Had a need to purchase a modified Sega Genesis USB Hub to create a gift for my wife, chatting with the site owner and he didn't even have the item up, but was willing to create one for me, the item is absolutely perfect and I had an amazing experience.
Date of experience: June 12, 2018
A TOTAL SCAM! THE WORST! SHOULD HAVE READ THE REVIEWS! DON"T ANSWER EMAILS AND YOU WILL NEVER SEE YOU MONEY AGAIN! DONT LET THEM TRICK YOU WITH THE BBB BS! MARK D. ANSWERS ARE TOTAL CRAP READ ALL THE FOLKS THAT HAVE BEEN BURNED BY THESE GUYS! BEWARE!
Date of experience: August 4, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I CANNOT ACCEPT PAYMENTS FROM BUYERS BECAUSE CRIMINAL PAYPAL WILL NOT ACCEPT PAYMENTS. THEY JUST DECIDE ONE DAY THEY WON'T DO BUSINESS WITH YOU EVER AGAIN.
BONANZA DOESN'T CARE AND ONLY WORKS WITH CRIMINAL MONOPOLY PAYPAL.
THEY WILL NOW LOSE THOUSANDS OF DOLLARS FROM ME!
Date of experience: March 3, 2019
Hi Jimmy B., we are sorry to hear about the difficulty you've experienced with PayPal. We apologize that there is not another payment processor available for you to use on Bonanza at this time. Rest assured that we are working to offer alternative payment processors in the future. We hope this helps reassure you that we are always striving to make life easier for sellers. We appreciate your support of Bonanza!
Bonanza rocks. They might not be as big as ebay, but the prices, sellers, and customer support is way better. I hope they grow and become a giant like ebay
Date of experience: May 2, 2017
Absolutely dreadful and awful. There is literally just ONE customer service person (Judy) who does nothing but copy/paste replies that have NOTHING to do with the question you asked! For 5 years on bonanza I developed a spotless perfect feedback rating and reputation with wonderful repeat customers who appreciated that I was the ONLY seller on bonanza who offered truly authentic items. After 5 years of working hard to provide the best customer service, bonanza ambushed me out of no where and closed my account! This was my life, this was everything to me and they shut me out and spit me out like i was nothing! They are not happiness producers, they are misery producers, they dont care at all about their sellers, they dont care at all about anything. If you try to be a seller on bonanza, make sure you pay the insanely high titan or platinum membership fees if you want to have a fighting chance of remaining there long term. I have developed perfect feedback and reputation from ebay as a power seller and ebay treated me so much better than bonanza. Ebay actually sends me letters and cards thanking me for selling! They would never think to ban me and they truly appreciate my business. After the horrible way i was treated, i am currently working hard to file a lawsuit against bonanza and i will do everything i can to prosecute them and i will do everything i can to make sure the site gets shut down completely. They are repugnant loathsome parasites and deserve to be completely shut down. Dreadful, stay away from them.
Date of experience: September 4, 2019
I bought a Chrome OS bootable USB on this site. It said it was provided by GNU Zone. When I inserted the USB, I got a message that there was nothing on it. Furthermore, I couldn't even use the USB to download the Chrome OS on line myself, because it only had 1.5 GB and download required at least 8 GB.
Total waste of $19. Got USB drive with 32 GB from Best Buy for under $9.
Would not recommend this site, nor GNU, for that matter.
Date of experience: April 28, 2023
I recently discovered Bonanza when I was searching for a particular outdoor swing. The description was spot on. The product surpassed my expectations and it was shipped timely!
I will use them again!
Date of experience: June 14, 2017
I love it because is not ETSY, which has arbitrary rules enforced solely at the whims of a bunch of weirdos that work there and also have their own shops. They have all these made up titles among themselves and their community! I am soooo happy that there are being sued by the dumb people that purchased their stock. Seriously a place that allows copies, chinese products, fraudulent 'witchy' products, went public and the buyers did not educate themselves as to what they were buying? Copyright infringement is allowed for the few that have thousands of sales (bringing their fat fees to feed etsy) people that re-sell items like 3-Birds... blah blah.(she is also on ebay now) that are found on ebay for $1 on alibaba for 0.50 are sold by her for $15 to $30... if you have thousands of sales you can sale replicas or cheap $1 stuff from china until the cows come home, yeah this is the etsy way! Party goods are all IP violations yet they gross thousands of dollars, you can download IP images, they can use any brand name when selling their crappy goods... it's a joke
Date of experience: November 16, 2015
My DVD is 2mths late & after being asked to ‘wait longer' 3 times I asked for a refund. The seller Attillio, with the email madmusickid emailed me this… "It is only a few dollars, I will give you the refund, I was rather hoping you would wait because I know you will receive it, so now you get a free DVD, late but free. However we will not accept any new orders from you in future"
I had waited for 2 MONTHS! Well Attillio, me and about 150 of my friends who buy online will NOT be using such a rude & deplorable seller! I'd give MINUS stars if I could
Date of experience: June 13, 2021
Bonanza.com bills and thinks of itself as a serious competitor to eBay. What a joke! No real help with any problem buying or selling. Their answer to any dispute is, take the problem to your credit card company. They are also deceptive. Back in 2017 I got sick and couldn't due any business on Bonanza. Early in the year I incurred a $4.90 bill for one of the only 3 items sold on Bonanza that year. When I didn't pay it on time they suspended my account and charged me an additional $25.00. Just recently I tried to buy something listed on Bonanza that I found on a Google search. I found out about my overdue bill. I tried to pay the bill to buy the item I wanted. Bonanza took my payment but still barred me from buying the item. Their support won't acknowledge my and allow me to buy the item.
Also as a seller you get little or no traffic to your "booth" unless you pay a higher commission to get higher placement with Google. And even after agreeing to the higher fees traffic still stinks. I've never sold more than 3 items in a calendar year on their site.
Date of experience: April 12, 2019
Hi Steve M., thank you for reaching out and sorry to hear about the trouble! We understand how that would be frustrating. Did you already send an email to our support team's address, support@bonanza.com? They are best able to assist through that channel and they will be glad to help.
If you've already sent an email to that address but did not receive a reply, could you Direct Message us here with your email address? We'll be glad to connect you with our support team and help get this resolved.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.