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    Bonanza

Bonanza

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Overview

Bonanza has a rating of 1.9 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 578th among Marketplace sites.

  • Service
    171
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.1%
Positive
3
Neutral
1
Negative
9
View ratings trends
62
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How would you rate Bonanza?

Reviews (942)

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Timeframe

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Reviews that mention popular keywords

business bureau (20) customer service (141) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user lindam439
Massachusetts
1 review
2 helpful votes
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August 25th, 2017

Seller did not respond to my purchase with shipping/tracking info. Contacted bonanza. Immediate response. Took the seller 8 days to ship. Bonanza worked with me to make it happen.

Date of experience: August 25, 2017

Thumbnail of user stephenp71
California
1 review
1 helpful vote
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August 15th, 2017

When I ordered a MTG deck from Mtg deckbuilders, i received my purchase promptley within a few days and I was honestly suprized at how great the cards looked. When I received these cards, they were in NM (near mint) condition, meaning that there were no worn corners/edges to the cards and the artwork was in perfect condition. I highly recommend them.

Date of experience: August 15, 2017

Thumbnail of user sabinat5
Florida
4 reviews
1 helpful vote
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August 28th, 2017

I really like this shopping site. The price are competitive and the products are awesome!
I love if they will create an application for the cell.
I highly recommend this web site.

Date of experience: August 28, 2017

Thumbnail of user shelbyl22
Washington
1 review
0 helpful votes
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March 7th, 2018

Love love love. So many varieties to choose from. The seller I ordered from answered all my questions. Bonanza is easy to navigate. And I plan on using Bonanza in the future!

Date of experience: March 6, 2018

Thumbnail of user ashlynt3
Louisiana
1 review
4 helpful votes
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July 30th, 2019

This very company has stolen 200 dollars off my visa card. This is the second time that the money has been stolen I got the card in February and I still haven't been able to use the card.

Date of experience: July 30, 2019

Thumbnail of user olenam1
California
2 reviews
15 helpful votes
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March 25th, 2015

Before i complete registration on this site as seller, I received bank call that site interesting how much money i have on my bank account! For what this need?

Tip for consumers:
Run away from this site!

Service

Date of experience: March 25, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user lindas424
Indiana
1 review
2 helpful votes
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June 5th, 2017

I just can't believe that I have been fortunate to have found this site! The products are amazing and the prices are an absolute steal! I just can't thank you enough!

Date of experience: June 5, 2017

Thumbnail of user aprile
California
1 review
14 helpful votes
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May 19th, 2015

I have never ever encountered such a horrible time trying to reach someone for customer service the site made an error and started giving all my sales discounts even though I removed this feature needless to say there was this one sale i just couldn't take the hit on. So i emailed and emailed and tried to find a phone # then i found a # online i call and it's a Google voice # this # anyone can get. If ths so called business is legit then why don't they have a real phone or why don't they have live customer service reps. DON'T SELL HERE I REPEAT DON'T SELL HERR YOU WILL LOSE MONEY. ALSO THEY SAY THEY WILL AUTOMATICALLY BILL YOU ON THE 5TH WELL GUESS WHAT THEY ALREADY BILLED ME AND I HAVEN'T EVEN COMPLETED THE SALES. GO TO EBAY IT'S SAFER AND THEY HAVE LIVE CUSTOMER SERVICE THE FEE IS ONLY 1% MORE NOT THE 3% THAT BONANZA CLAIMS THEY ACTUALLY CHARGE YOU 9% ACROSS THE BOARD. EBAY GIVES YOU DISCOUNTS AND NOT ALL ITEMS ARE TREATED EQUALLY

Tip for consumers:
to buy from it is great if you don't run into problems for sellers it's a nightmare you will lose money

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user maryn210
Illinois
1 review
4 helpful votes
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April 30th, 2019

Ordered product from Pinkeepromise 4/9/19.
Pinkeepromise stated the product was in stock!.
NO communication since.
4/30/19 after I contacted Pay Pal, then, Pinkeepromise stated they had been messaging me through "BONANZA", and product is now shipped 4/30/19.
I have no working account with BONANZA.
BONANZA is a company that I have "never" been able to log into and
BONANZA can't help me, unless, I can log in FIRST!
These 2 companies appear to be working together to "sell products", they don't have "in stock", on the day you purchase them.
Pinkeepromise or BONANZA has had my money now for 21 days,
W/o any shipping information!
Pinkeepromise now states, after I contacted Pay Pal:
They "Pinkeepromise" have been messaging with me through,
BONANZA, a company, I can't even log in to, change a password, email or
Even get a " call " from, unless I "log in", FIRST!
(2 companies appear to be Scamming together) to sell products they don't have:
"IN STOCK", the day, you purchase them!

Date of experience: April 30, 2019

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Mary N., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Thumbnail of user paulm1092
Texas
1 review
12 helpful votes
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March 5th, 2019

I tried Bonanza for the very first time, and it will be the LAST TIME I EVER USE THEM. I ordered an item from a Chrome Deco Table and Chair Vendor. Instead of receiving an invoice, Bonanza sent me an email saying they would get back to me after making sure the vendor had enough inventory to ship to me(I ordered just ONE unit) and get back to me. Why would Bonanza allow a vendor to advertise his product if he didn't have inventory? Regardless, Bonanza never got back to me like they promised. So I contacted the vendor directly. He never responded. In the meantime days had gone by and I receive a $25 OFF offer from Bonanza on the same items that I was trying to purchase in the first place? Explain that one to me? Then I contact Bonanza again. They apologize and say they will contact the vendor directly. Nothing changes. So, I tell Bonanza enough is enough. I tried to get this vendor to sell me his product not, not twice but three different times and I never heard back from him. Bonanza says it's not their fault. Yes it is. They should do proper screening of vendors before they allow them to be included on their site and hold them accountable if they mistreat customers. I am not at all convinced that Bonanza even said squat to this terrible vendor. In reading other bad reviews, it appears Bonanza does little or no vetting of their vendors and that's a shame. I recommend that you DO NOT USE BONANZA!

Date of experience: March 5, 2019

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Paul M., we are sorry to hear that the seller was unresponsive to your offer. We understand how that would be frustrating! Rest assured that Bonanza expects sellers to be communicative and responsible regarding buyers' offers. We appreciated you contacting our support team directly about this issue so that our team can take appropriate action.
If there is any further assistance we can provide, please do not hesitate to contact our support team again at support@bonanza.com. We appreciate you shopping on Bonanza!

Thumbnail of user carlc109
Florida
2 reviews
16 helpful votes
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May 15th, 2018

Wife closed her account and i tried to close my account
And they informed me i owned 2.60 before i could close it. Iam sending them a cashiers check of 2.60 (i get free cashiers checks at my bank) it will be worth a stamp to get this scam of a company off my back.
STAY AWAY FROM SELLING OR BUYING ON THIS SITE..

Date of experience: May 15, 2018

Thumbnail of user danielk2040
Arizona
1 review
2 helpful votes
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January 8th, 2024

There is no communication to help buyers with seller committing fraud. Buy else where or take the risk.

Tip for consumers:
Buyer beware, buy at own risk

Products used:
Lego set not original box, returned it but took my refund and purchase too!

Service
Value
Returns
Quality

Date of experience: January 8, 2024

Thumbnail of user williama30
Washington
1 review
9 helpful votes
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November 18th, 2014

This is the best eCommerce site online. The interface is one of the most simple sites to use and their support is second to none. Highly recommend this site.

Date of experience: August 20, 2013

Thumbnail of user drzurcher2007
Washington
1 review
2 helpful votes
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December 25th, 2023

They won't close your account-they do not update shipping addresses. Customer service is bad. No traf

Tip for consumers:
I closed one of my old acts that I'd already closed ages ago. Tried again but it s still open.My 2nd purchase was mailed to an address 15 yrs old after I removed the address from my 1st purchase. Their system is antiquated. Customer service well, it's flat. They now charge $2.00 if you don't purchase a shipping label from them. Seller beware.

Service
Value
Shipping

Date of experience: December 25, 2023

Thumbnail of user trishh20
Tennessee
1 review
1 helpful vote
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May 2nd, 2017

Everything was great and timely. I was confused at first but they sent me the instructions and everything was fast and great and exactly what it was suppose to be.

Date of experience: May 2, 2017

Thumbnail of user samanthap90
Virginia
1 review
1 helpful vote
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January 11th, 2018

I had never heard of this site before and was weary on placing an order, but I couldn't find any other offer like what one of their Sellers was offering (custom made stocking with an estimated delivery date well before Christmas). The process was smooth and the Seller was FANTASTIC to work with. The stocking arrived well before Christmas and was QUALITY work. Don't be so quick to pass over the little guy or the "unknown", it may be just what you are looking for!

Date of experience: January 10, 2018

Thumbnail of user vinceg11
California
1 review
17 helpful votes
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November 14th, 2016

If you open a free booth and are competing with a paid booth selling the same thing your account will be closed suddenly then they deem your account "HIGH RISK"

Worst part is they claimed I was selling a prohibited product on their site and apparently it was only a prohibited product for a free site to sell since the guy paying $200.00 a month for a booth is currently still selling the prohibited product.

Then there are the "low fees" they push the fact that they only charge a 3.5% fee for each item sold and that is true but you will get no advertising what so ever for that 3.5% which means Zero traffic to your booth, if you opt for the advertising on google shopping the fees jump up to over 9% per sale so you may as well stay with ebay at least you will get more traffic there.

Then there is the way they collect those fees, one would think you will be billed monthly No No No not on Bonanza every time your balance owed reaches $25.00 they go and hit your bank account with no warning even if you checked the box asking for notice before they withdraw fees from your bank account... that in itself is a warning that this is a shady company.

Customer service is a joke they call it the "zendesk" really? None existant help all replies are of a generic canned prewritten answer type, the whole site is riddled with sad attempts at humor which says a lot about the quality of the site itself.

My opinion is to stay as far away from Bonanza as you can... if it is too good to be true it probably is

Tip for consumers:
Open you own shop or stay with ebay this site is not worth it

Service
Value
Shipping
Quality

Date of experience: November 14, 2016

Thumbnail of user mariastaniseva
Bulgaria
1 review
1 helpful vote
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March 29th, 2023

Good prices and great service. One of the few sites that have a personal touch with customers. Thank you

Products used:
Digital items

Service
Value
Shipping
Returns
Quality

Date of experience: March 29, 2023

Thumbnail of user maxl42
Spain
1 review
10 helpful votes
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March 29th, 2017

I am a seller on Bonanza. Have a booth in Etsy, lots of visits, favorites etc, without paying anything.

In Bonanza I pay for my membership, + turbotraffic + a good share of any sale for advertising. I also set up a google ads campaign pointing to bonanza, and a launch discount.

0 Visits after months. Turbo Traffic is paid but not being used, and driving 0 visitors. Customer support offers same pre made answer.

I google "bonanza scam" because it is what feels like now, and the net is flooded with bad reviews.

Possibly reviews from here are full of fake reviews from Bonanza staff, because looking at other results, there are sites with more than idk, 50 complaints both from sellers and buyers from bonanza, just this month.

This is the worse marketplace I put my feet into. Not recommended, put hunreds of hours setting up my booth, thinking it would work like Etsy, and bring me more visits from different users.

Also, now I do understand why so many negative reviews here, and so few on their trustpilot review site. I was gonna post this review there, but they require you an "transaction id" number which I don't know what is it.

Can't post without a valid one. Guess how you get one? Asking to bonanza, lol.

Date of experience: March 29, 2017

Thumbnail of user carolw42
Illinois
2 reviews
37 helpful votes
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July 7th, 2015

So many bad reviews on this site. (smh) One of the problems is i think, The "Go To" place is ebay. If you can find it on that hell forsaken site, why look anyplace else? I know, i sell there also. But i sell on lots of sites, ebay has taught me not to "put all my egg's in one basket, so to speak" however, I do feel most at home on Bonanza. Sales all depend on what someone is looking for... if they find it on ebay, that's it. Why look any further, UNLESS you bring them there. Yes, we have to tweet, and pin and advertise our items like crazy. But i do get sales out of it. And never, not once, have i ever received a return on an item. Also, Bonanza has recently gotten many "Ebay refugee's" and if something does not sell right away, they get all mad and complain and leave. Well, in my opinion, one day ebay will either no longer be there or will run the small seller out of town, as they have been trying to do... Then maybe these sellers will learn how to tweet and pin their own items. There is nothing underhanded about this site... it IS free to list items, fee's are less than ebay, customer service is awesome (if anyone tell's you different, sorry its just not the truth) sales are not as good as over there, but its alot less hassle. I love Bonanza.

Date of experience: July 7, 2015

Thumbnail of user milr3
West Virginia
1 review
9 helpful votes
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February 22nd, 2017

Was selling for 6 month, 3 sales, $48 total. Traffic is poor, I checked weekly, sometimes no visit in a week.
Finally they sent a mssge suspending my account for some items that I have that were not in compliance with their policies, proceed to removed as they asked, waiting for weeks to reopen it, mails ignored.
Today after 2 weeks, they told me without an explanation that will not reopen my store, not even can sign it and get my data back or erase my personal and financial information. NOT A GOOD PLACE TO DO BUSINESS,
CAN CLOSE YOUR ACCT AT ANYTIME WITHOUT A REASON.
TRAFFIC IS BAAADDDDDDD

Date of experience: February 22, 2017

Thumbnail of user mytherinen
Illinois
1 review
12 helpful votes
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July 22nd, 2015

Recently I purchased some items from Ps_youwontforgerme with amount $434.00, suddenly Bonanaz send email said my account is lock, they are unable to open it for me, I tried to contact them and attached my roof purchased with Psyouwontforgetme, Bonanaz customer service never answer back to me, I sent out 2 email to Psyouwontforgetme to discussed about item I bought, and would like PS... me process the service, Ps... me did not answer me either, I called PayPal and asked for dispute, PayPal customer service had sent out email to contact Ps... me and gave them 3 days to resolve the issue, to day is a third day, if Psyouwontforgetme do not answer back to PayPal and me, I am going to dispute for all. $434.00 is huge money
I have tried everythings I could and politely I contact and very patience, either Bonanaz and Psyouwontforgetme are not cooperating with me, so I had to have PayPal involve, or legal action

Date of experience: July 22, 2015

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user jamesb406
Texas
1 review
13 helpful votes
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July 16th, 2016

I have been a seller on Bonanza.com for approximately 3 months. They do have some good features pertaining to selling on this site but not many people know about the site so most of your buyers will be first time visitors due to online google ads they place which they charge you for. The site support is atrocious. They don't allow you to call them, only if you signed up for certain memberships (Titan $200 mo.)will they allow you to place a phone appt with them. If you use their escrow account to receive credit & debit transactions they don't always pay you on the date it says the fund are to be released, sometimes your paid the next day from the release date but most of the time it's 2-5 days afterwards, it's like they don things when they get around to it. Get this, I sent a message asking how do they pay out and why is it inconsistent and they put my escrow account to "inelgible status" and removed the release dates on the $1,000 I still had remaining in escrow because someone got in their feelings. This site seems to be run by one family out of their house or something. Customer service does whatever they want to. I upgraded by membership from a Pro to Titan for an extra $130 mo. And don't receive any better traffic than before so I canceled the upgrade. Other sites offer much more support than this one.

Date of experience: July 16, 2016

Thumbnail of user frankr103
Kentucky
1 review
0 helpful votes
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September 19th, 2017

My lawn mower deck messed up and Bonanza.com had a very low price on on a rebuild kit now my old mower mows like new thanks Bonanza I save a lot of money

Date of experience: September 19, 2017

Thumbnail of user kristopherc46
Kentucky
1 review
0 helpful votes
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October 10th, 2021
Verified purchase

Imma start this off with the only reason this website is getting one star is because I have to too! I ordered a pair of Nike shoes from the a seller from their website in hopes that this website was going to be like most AMAZON, Ebay ect! Well I purchased the shoes 5 days later never received anything. I go to tracking and it says my shoes had been delivered in person at my house I never received the shoes. So I contact seller about this he calls me a liar and says contact bonanza support so I did. They told me they don't deal with any shipping, orders, or anything. Like what in the hell kind of selling website is this! They don't back anything so if your order gets lost or delivered to the wrong place your $#*!ed! So I'm screwed out of $94 and a pair of shoes! I swear I wish I would have known or read reviews about this $#*!hole website! DON'T BUY OFF THIS WEBSITE AND DON'T BUY FROM TITANIC MARKET!

Tip for consumers:
They don’t back their sellers on anything.. your package gets lost or delivered to the wrong residence your screwed! I will never use this site ever again! Bonanza’s a $#*!ing joke!

Products used:
Ordered Nike versatile 4 and never got them and no one plans on reimbursing me for this bull$#*!! Never use this site it’s absolutely ridiculous!

Service
Value
Shipping
Returns
Quality

Date of experience: October 10, 2021

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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