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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 569th among Marketplace sites.
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Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
To be honest I stumbled upon Bonanza.com quite by accident browsing for hoodies and wallets to purchase online. I had never heard of them before or known anyone who had interacted with them before, so I was flying completely in the dark, so to speak, when I first purchased from a member there. Every now and then you take a risk when purchasing online not knowing if you will ever receive the merchandise you paid for when its not directly in front of you. I took a gamble, but I have to say in all honesty, I couldn't be more pleased with the outcome. The item I purchased was a rather pricey hoodie, but being unable to locate another of its kind anywhere else I looked I rolled the dice and sent the funds to the seller. The end result was impressive to say the least. I feel it is now my honor to try and spread the word about them, as I've not seen any advertisement of there's of any kind to date, and that's a shame. If I had known about this hidden gem sooner, I would have been doing more business with them before not I assure you. The item in question took very little time to arrive considering its vast distance from where I'm located and customs enforcement. But I have to rate them with a 5 star review all around. Communication was superb, shipping was fantastic, and i would be lying if I said I found one thing to complain about with the whole experience. I urge you if you are on the fence about ordering from them, do yourself a favor and order. You won't be disappointed.
Date of experience: November 21, 2017
I recently purchased a Chris Cornell zippered hoodie. The package was delivered on time. The hoodie is made of quality material. I am very happy with everything. Thanks Bonanza and anis_amar!
Date of experience: July 24, 2017
I have bought off Bonanza numerous times, mostly for Manchester United jerseys, my very first buy was a New 2014/2015 Manchester United Home #9 Falcao Long Sleeve Jersey for 35$ I thought it was too good to be true but couldn't pass up the opportunity, shipped quickly took a couple days, the jersey was New unopened with tags still on it, and the best part: IT WAS AUTHENTIC I was going nuts, great site to buy off, GGMU
Date of experience: July 31, 2016
I placed a purchase for 2 Adobe Acrobat XI Professional for Windows software discs from Bonanza's website. The seller was Oracle_Technologies' booth New York, NY. I did receive the discs but they were obviously bootleg copies with a fake Adobe sticker on them. And there was no authorization code included so I knew right away it was a scam. I tried contacting Oracle Technologies at least 6 times and never heard anything back. I then started contacting Bonanza and Katie G. At *******@bonanza.zendesk.com is the only way they say I can contact them. I would get endless emails saying I needed to talk to Amazon Pay about the transaction but Amazon Pay did not even have the transaction number in their system. A week after placing the order my Credit Card was compromised and I had to cancel the card because there were fraudulent charges coming onto it because of this scam. My email address was also shared with numerous vendors because I now get at least 30+ scam emails a day, mostly sex relate sites. Bonanza is a bad site with bad people operating it. Saty far away! Still no help from Bonanza and they say they do not have a phone number to contact them at so I am left with no choice but to file a complaint. The crazy thing is that Bonanza still allows the seller "Oracle technologies" to continue to sell on their site. BONANZA IS ONE BIG SCAM!
Date of experience: February 6, 2018
I want to get out of eBay.
They aren't always easy to get a call to you
For a couple years we've not been able to call in.
I will not go to another co. That has only online.
Tip for consumers:
They need good phone customer support. Hours too that are until 9 pm Pacific time.
Products used:
I never sold on here. After checking into it I saw there's no way to reach customer service.
Pass
Shame on them.
Date of experience: August 13, 2022
First and last time I ever purchase from Bonanza, the seller they had once backed now gets kicked off their site immediately after my purchase and Bonanza plays push the buck onto PayPal. No help at all trying to get this resolved they just took my money and sent me a dispute ID # for PayPal. Almost like I just purchased a dispute ID # for $227.29,
Since I don't use PayPal, and purchased this as a guest only now PayPal is making it extremely difficult to try to get my credit. Not too sure of what the outcome will be but I know of about 20 other things I would rather do with my weekend then spend alll morning trying to get a lousy 227 bucks back.
Thank god I used my Capitalone credit card because if I don't hear anything from PayPal I will just be filing a dispute with Capitalone and they don't screw around.
No matter, since Bonanza didn't even attempt any support what so ever in this matter I will never be using them again. One and done!
Just for the record I have had an issue with a seller on Amazon one time as well and received an immediate refund. I assumed all these places were the same but at least I found this out on a small purchase instead of a large purchase.
Go try anyone else instead of Bonanaza maybe you'll receive better support
Tip for consumers:
Don’t use bonanza.com to purchase anything, I can’t even say worst support because they didn’t even attempt to give any support. Maybe someday they could progress into the worst support category, at the least bad support is still better than no support
Products used:
None they never showed up and I have yet to receive my money back
Date of experience: April 23, 2023
When I started selling on Bonanza I opted for the Platinum plan and only had a single sale in one month (my item cheaper $3). I canceled the plan and never had more than two sales a month and today make more than 1.5 month without selling anything in Bonanza. It is very common to end a month without selling anything in Bonanza. More than two years after I started selling on Bonanza and I have more sales in eCrater. Another fact is that in Bonanza a buyer never give me a feedback and at eCrater already made several positive feedbacks.
All of my products imported from eBay to Bonanza were with the wrong value of international shipping and I had to fix one on one.
Another fact is that Bonanza promise lower fees and suggest you discount it in product prices, but if you accept promote with Bonaza's partners like Google, Bing or Nextag and make a sale through them, the rates go up much further than of the amounts levied by eBay.
Do not spend your time and efforts with Bonaza, they only are interested that you sign in expensive plans with promises to sell more.
Also do not believe that talk of "Bonanza has an A + rating with the Better Business Bureau and... bla bla bla", many eBay sellers have made good reviews for Bonanza to affect eBay and believe that future research Bonanza will lose positions.
I rarely remember the Bonanza exists because of lack of sales, but I need to remember to cancel my account there and remove my products.
If anyone has the potential to combat eBay, this will be the eCrater.
If something changes in Bonanza and I have good sales there, I'll come back here and change my feedback.
Date of experience: September 1, 2015
I received an item from EZapparel through bonanza and I need to refund the item and am not receiving a reply. I contacted bonanza and getting the run around for over 1 week
Date of experience: April 29, 2017
It is impossible to contact Bonanaza, you are on your own with the seller. If you buy from a bad seller you are screwed, which is what happened to me.
Date of experience: July 11, 2019
Hi Terry T., sorry to hear about the trouble with your order, and the difficulty finding support! We understand how that would be frustrating. Did you already try sending an email to our support team at support@bonanza.com? They are best able to assist through that channel and will be glad to help.
If you've already tried contacting that support email address, please DM us with your email address here. We'll be glad to help sort this out and connect you with our support team.
We appreciate you shopping on Bonanza!
Stay spinel la advertised a houseplant but sent just a cutting! For $20 bucks, horrible. Picture of a 12 inch plant, received a 3 inch cutting, just one. What a thief.
Date of experience: September 23, 2017
They lied about having products in stock that they don't have. Then blatantly lied about having shipped my order. I have the proof in emails. Wish I could upload stay away!
Date of experience: October 26, 2017
48 hours and the seller didn't even answered, they said it was an instant automated digital delivery... Tomorow I'll try to ask for a refund through paypal.
Date of experience: July 24, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Purchased a 25th Anniversary Disney collectible DVD from bonanza. Their price beat Amazon by $5. Cannot say much more since it was shipped to my daughter, yet she had no complaints!
Date of experience: July 25, 2018
Been a seller here since last April no problems at all with over 80 sales right now, I find sitejabber a scam itself these comments are not honest I found many good sites and when I check sitejabber they always seem to be lower alot lower and not a very thing to do which makes me suspect alot of sitejabber's reviews are by rival companies or haters who don't think before writing a comment or simply just because they get a late order they assume that is the problem of the site hello Bonanza is just a platform to buy and sell it's out there to protect you but it can't stop the scammers from signing up as with any site that can't stop scammers so that shouldnt reflect on the companies reputation you should blame the sellers when you recieve something late and claims of not receiving your package at all is an obvious lie, Bonanza would ban anyone who seems like there scamming, This site needs more credit stop being selfish
Date of experience: March 4, 2015
I set up items on Bonanza and then ported them to eBay. The interface caused my calculated shipping options to show up in all my eBay listings as free shipping and free expedited shipping. I asked for support - there is no phone or direct option, you fill in a form and wait. Other than the autoreply saying they got my request, no response. After a week, a new autoreply saying was I happy now? New bug report. New autoreply.
After more than six weeks, still nada.
I gave up on them and filled out the online form to close my account. Nothing, not even an autoreply. Did it again, still nothing. Went to the site and found my booth and webstore still active. Closed it again, again no response.
Filed a complaint with the BBB for Seattle. They assured the BBB that a) they make no promises about support response time (not true) and b)_my account has been closed. Still no direct communication with them about closing my account.
Epilogue: Today I got a new email asking if I was satisfied with their response to my support request. There has still been no response. Good grief. Skip them. If they survive a few years (questionable) perhaps they will put business processes in place.
Tip for consumers:
I wanted so much to like them! They SAY all the right things. But they don't do for sellers. Sorry, but list your stuff somewhere else.
Date of experience: March 27, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
DO NOT BUY FROM BONANZA OR ATTICTREASURESGALORE!
THEY ARE THIEVES!
They took my order and billed my credit card. Then they sent me an email saying 'item out of stock'.
They did not refund my money! After numerous emails to them, they still have not responded.
THEY ARE THIEVES!
They have $39.39USD of my money. Not much. But if they STEAL this much from someone every day, it will earn them $14,377.35 in one year. DO NOT BUY FROM THESE CRIMINALS!
(If they return my money, I will retract this review)
Sincerely UNHAPPY!
Date of experience: February 17, 2020
Hi William,
Thanks for leaving this comment and so sorry to hear about your experience. We'd love the chance to make things right. If you have time, please email us directly at support@bonanza.com so we can best assist you. Thanks!
I ordered two Washington Capitals jerseys from Bonanza and was really happy with the quality. I have another jersey from NHL's shop and the quality is similar but for half the price.
Date of experience: November 4, 2018
Hi Kari C., thanks for your review! We're happy to hear that. Thanks for shopping on Bonanza!
I've been buying spells from Cassia4 since last year with no results in anything at all.My story is that they had a spell which they claimed to be super powerful so I brought it due to being desperate for a brighter future, i brought this spell around first week of November 2017 and since now March 20 2018 still not even a tiny bit of result! Nothing at all! Someone even told me Sheila/Albina is doing nothing in her side to help me, I message her if its true and she said nothing. She keeps telling me she's boosting the spells since January 2018 till of course now March 20 2018. If i had brought these boosting spells since January till now it would have cost me more than 6k+ i am glad i didn't buy those boosting spells because it will be like this.
No results because she is not honest and pretends to be nice. Thanks for scamming/wasting my time since last year/making me trust her like a friend. Highly disappointed! If you want to see false reviews she makes people write for her shop to look good and no results then i recommend you to find her for false hope
And p.s.the psychic readings they have are never accurate, i recommend you wait until you see it happening to write a review for her.
Date of experience: March 20, 2018
Recently i buyed ipad from here, they told 1 - 10 days and they give usps tracking number within 1 day butee item shows in transit and you never receive item. And this site provides seller details for assistance and seller say item will deliver in couple of days, after two days when wecall them again two days, this site sellers are true scam, i have cancelled my order after approximately waiting fo 24 days i hope i receive my money from them
BE CAREFUL BUYERS
Date of experience: January 27, 2017
Here the reviews are more positive than negative? I almost went for it... something fishy... I just check BBB only 4 positive reviews, 92 NEGATIVES. NOT worth it!
Date of experience: April 21, 2018
Less than 24h after placing my first order, I received this:
"The seller has been permanently suspended from Bonanza due to non delivery of items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. We would ***Highly*** recommend that you contact PayPal as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with PayPal until you have a confirmed refund."
And for Mark D, (who is apparently a Bonanza Rep), I've heard that Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
UPDATE: After filing a dispute with PayPal, the Bonanza seller (not Bonanza themselves) did not respond, and I did finally get a refund. Still a complete waste of time and unneeded frustration.
Tip for consumers:
Just..... don't......
Date of experience: December 31, 2015
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I've wasted YEARS listing and tweaking my listings on Blownanza.com, but they have NO traffic, NO views, so NO SALES! What a letdown. MINUS 10 STARS, and I wish I never heard of these overpromising bullsh*tters!
Date of experience: February 18, 2020
Hi Brandon,
Thanks for the comment and sorry to hear about the lack of traffic. As you know there are many factors that contribute to a successful booth. We'd be more than happy to review your account in detail and offer suggestions as needed. If you can, please email us at support@bonanza.com so we can better assist you. Thanks!
Ordered Maui Jim sunglasses and got a fake pair. Not getting help from Bonanza nor the seller. Asked for a refund and so far nothing
Date of experience: September 11, 2023
Apparently i (almost) got kicked out cuz I was stupid (or crazy as $#*!)? Dumb bald $#*! who works at maverick can pay my tips lmfao!
Products used:
Bar
Date of experience: December 25, 2023
I received a text from Cash app support stating my transaction for $199.00 was declined because they thought it fraudulent, well it was.
Products used:
Nothing, I had never.heard of the place until they tried to steal money from my Cash app
Date of experience: October 29, 2023
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.