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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 568th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
I have bought a bunch of things from Bonanza.com from boots, videos to sewing patterns. Everything is always perfect from every seller. I always check here first before buying.
Date of experience: May 1, 2017
I had signed up in Nov 2013 to be a Bonanza seller exporting all of my listings from ebay. Leaving ebay behind I worked on my shop for months with no sales, by Feb I had started checking my shop 1 a week, and then in march I noticed some funds in Paypal from Bonanza sales. This is where I made a mistake. I had something like 9 sales in the first week of March well I hadn't updated items in real time since I had basically stopped frequenting so much in my shop. And I had to refund all 9 people at once. Letting them know what happened, lessened learned. A few bad feedback slowed further sales. My average since this mishap has been 1 sale a month. With no new feedback, good or bad. But one day, the good will come in. I know that I treat my customers well. I run a constant sale of BUY 2 GET 1 FREE on any of my items. My booth's name is TreasureTurner on Bonanza.
Oh and at a buyer stand point, I have several easy peasy purchases. Very happy to look to bonanza sellers for many more of my online shopping!
Date of experience: February 21, 2015
First things first. I AM NOT a fan of eBay. During my 9 year association with them I grossed approximately $200,000. That was about 6300 diverse items. During this time about 4300 customers left me feedback. Of this number 99.4% was positive. My gripe with eBay is, was and always will be that they felt the need to micro analyze and score my business. And even though my items were photographed and accurately described, as to size, color, material, markings, origin, condition, and age, and they were shipped within one business day, and at the exact cost stated in the listing, eBay was able to (based upon their algorithm) permanently and for all time BAN me from selling on their site without notice. And my recourse? Several long phone calls to the Philippine Islands where their customer service team took my calls, only to tell me "... I'm SOh-ree, dare eez nu-theen dat con be dun..."
So far, I like Bonanza's approach better, except for one thing. I have sold on Bonanza for 15 months now... and I have sold a total for 13 items, for $326.00
And now, you know, the rest of the story...
Tip for consumers:
DIVERSIFY
Date of experience: January 5, 2015
Bought from this site. I'm in the UK but the seller did a brilliant job in getting my goods to me in good time. Fantastic price too. Would use this site again
Date of experience: June 5, 2017
I placed my order, it shipped the same day. I was notified as soon as it went out, and was able to keep track of it using the tracking info provided. A job well done.
Date of experience: August 28, 2017
I have been in business with Bonanza, for more than 5 years, suddenly, my site has been shut down, no reason given, still I am optimistic they will re-open my site, some misunderstanding, but frustrated by lack of communication on their part, I have even emailed Mark about it, but nore sponse yet, generally I like Bonanza, though I sell on ebay as well, but now I am having second thoughts about them
Date of experience: February 29, 2016
I'm very sorry that I had to write this review as my initial experience of using Bonanza was pretty positive. Unfortunately they have decided to behave in a completely and I think borderline illegal way and have shut down my account without so much as telling me they had done so.
On top of that, they told all my past customers that they had shut down my account and that they should open up claims with Paypal to get their money back. Thankfully I didn't lose too much as Paypal determined that most of the transactions were too old to be disputed but the fact that they conspired to launch this vicious attack on me without even giving me any warning was absolutely disgraceful.
And just when I thought it couldn't get any worse, I emailed them to ask why I was no longer able to use the site and I got a response from someone saying that they couldn't tell me why. I emailed on two more occasions in the hope I might get to speak to someone more helpful but these times I didn't get any response at all, not even a confirmation of my message having been received.
I would avoid this place as you have no idea whether you're going to wake up and still have an account with them, and then they won't even let you know why they've shut you out. If I wasn't in a different country I would seriously consider taking legal action against them.
Date of experience: January 25, 2018
Last year I bought an outstanding Bulgarian hand cream in Costa Rica. I never expected to find it again, but Bonanza carries it at an excellent price -- shipped right to my door!
Date of experience: June 5, 2018
I had ordered an item on Bonanza (Zaham 3711) begining of August. They emailed right away to show they took money, but still (Sept 2nd), no merchandise. No tracking information, no response from seller. Contacted Bonanza and Zaham 3711, with NO response. They just took my money. DONT USE THIS WEBSITE! Total Scam!
Date of experience: September 2, 2020
Hi GG,
Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!
The print I purchased from Bonaza was cheaper on this sight then either other. It arrived sooner then I thought in perfect condition. Packaged well. I love it
Tip for consumers:
It does not come with a frame. I bought a frame from Walmart
Date of experience: June 19, 2021
UPDATE!
No response from Bonanza, other than contact seller. Have contacted the seller, still no response either.
I just consider myself lucky that I didn't spend more on the site.
ONCE AGAIN... DO NOT BUY FROM BONANZA!
Date of experience: June 30, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I'm very Pleased with my purchase and with my delivery it was delivered before estimated time.
I'm a happy customer. Would use Bonanza again!
Thank you.
Jacymarie Steel
Date of experience: April 1, 2017
So fed up. Purchased a present sometime ago. Payment was taken promptly. Was told order was shipped. THE USPS NOR I CAN EVEN TRACK THE PACKAGE. Seems like my seller fell off the screen. Now the whole site tells me my email address doesnt exit. It sure did when the order was placed. Tried to call the BBB on them but can not even locate the correct zip code to put in a complaint. P.s. Bonanaza please get a professional operator to tell me this number cannot be dialed as entered or Atleast one who speaks English since the call was made from the USA
Pissed off in SD
Date of experience: December 13, 2016
Bonanza is a great easy website to purchase items on! I had no problems while making my purchase. I was able to review my order and was assured fast delivery!
Date of experience: July 31, 2018
Great website to get things you want or need. I was able to buy a jersey at an affordable price. Seller was great at replying to any questions very quickly.
Date of experience: January 17, 2018
Stay away! Most of their sellers are Chinese selling their counterfeits. Reporting one of their sellers to the Canadian authorities.
Company will not remove fake sellers. Much worse than Ebay.
Date of experience: March 27, 2017
Seller did not respond to my purchase with shipping/tracking info. Contacted bonanza. Immediate response. Took the seller 8 days to ship. Bonanza worked with me to make it happen.
Date of experience: August 25, 2017
When I ordered a MTG deck from Mtg deckbuilders, i received my purchase promptley within a few days and I was honestly suprized at how great the cards looked. When I received these cards, they were in NM (near mint) condition, meaning that there were no worn corners/edges to the cards and the artwork was in perfect condition. I highly recommend them.
Date of experience: August 15, 2017
I really like this shopping site. The price are competitive and the products are awesome!
I love if they will create an application for the cell.
I highly recommend this web site.
Date of experience: August 28, 2017
Love love love. So many varieties to choose from. The seller I ordered from answered all my questions. Bonanza is easy to navigate. And I plan on using Bonanza in the future!
Date of experience: March 6, 2018
Before i complete registration on this site as seller, I received bank call that site interesting how much money i have on my bank account! For what this need?
Tip for consumers:
Run away from this site!
Date of experience: March 25, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I just can't believe that I have been fortunate to have found this site! The products are amazing and the prices are an absolute steal! I just can't thank you enough!
Date of experience: June 5, 2017
I have never ever encountered such a horrible time trying to reach someone for customer service the site made an error and started giving all my sales discounts even though I removed this feature needless to say there was this one sale i just couldn't take the hit on. So i emailed and emailed and tried to find a phone # then i found a # online i call and it's a Google voice # this # anyone can get. If ths so called business is legit then why don't they have a real phone or why don't they have live customer service reps. DON'T SELL HERE I REPEAT DON'T SELL HERR YOU WILL LOSE MONEY. ALSO THEY SAY THEY WILL AUTOMATICALLY BILL YOU ON THE 5TH WELL GUESS WHAT THEY ALREADY BILLED ME AND I HAVEN'T EVEN COMPLETED THE SALES. GO TO EBAY IT'S SAFER AND THEY HAVE LIVE CUSTOMER SERVICE THE FEE IS ONLY 1% MORE NOT THE 3% THAT BONANZA CLAIMS THEY ACTUALLY CHARGE YOU 9% ACROSS THE BOARD. EBAY GIVES YOU DISCOUNTS AND NOT ALL ITEMS ARE TREATED EQUALLY
Tip for consumers:
to buy from it is great if you don't run into problems for sellers it's a nightmare you will lose money
Date of experience: May 19, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.