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Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 569th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
This is regarding the sorcerer's cellar. As im sure everyone knows they have been banned from Bonanza. "Wrongly banned" at that. I've been a loyal customer of this shop a few yrs... Also the owner is my friend first and foremost. Now they have loyal customers, those who care very much. So I ask you this why? Would a innocent man be punished for supposedly s criminal act? I definitely know this is completely wrong doing on his part. When other sellers steal your hard work does Bonanza think this would be okay? No! It isn't. So I ask you what's to stop Bonanza from cheating other buyers, sellers etc. this business that was wrongly banned from Bonanza. This is a outrageous act. This matter needs to be looked into thoroughly. I give Bonanza a 0 for doing this to the sorcerer's cellar. More claims will come fourth, still until this matter is resolved in favor to the sorcerer's cellar I do hope this terrible ordeal is resolved very soon.
Date of experience: December 2, 2016
236/5000
I did not receive the product I paid for and they never responded. The site may seem legitimate, but if they do not respond when one tries to contact them, it must be SPAM. Never again... Bonanza. Worst. Stay away from this site
Date of experience: May 6, 2020
They make sellers advertise as "only 1 left in stock" even if the item is made after ordering. I expected fast shipping because it was really expensive. It's been well over a month now and still haven't received my item. When I told customer service they responded that since the seller explains how they make the item it is a logical conclusion that it is made after ordering. How they make it doesn't explain when they make it. Doesn't sound logical to me! Bottom line is "only 1 left in stock" means there is actually one currently in stock. I brought it up with PayPal and got no recourse from either Bonanza or Paypal.
Tip for consumers:
DON'T USE THIS SITE
Date of experience: July 9, 2020
This user's experience with Bonanza.com has revealed that this site is a "hideout" for online sellers who choose to do online business unethically. I placed confidence in Bonanza.com by purchasing software from one of the sellers on the site. It turned out that the seller was selling software illegally. The seller could not provide verification that he/she was an authorized reseller of the product. This was discovered after realizing that the seller merely provided a copy of the free version of the software and never provided access information in order to upgrade to the "pro" version which was purchased. Upon reporting the situation to Bonanza.com, including the fact that the seller was using their site to perform illegal business, their responses revealed that their integrity is no greater than that of the seller, as they expressed no interest in taking any form of responsibility for the issue. I would avoid doing business with Bonanza.com at all costs.
Products used:
Never used it
Date of experience: July 22, 2021
I purchased Iphone from them which never got delivered.
Have lot of fake sellers and bonanza does not bear any responsibility after setting up dispute.
Although I wasted my lot of time but my money got refunded, Thanks to Paypal
Date of experience: May 13, 2014
The website is great, had exactly what I wanted at a price cheaper than any other merchant out there, and yes I checked everywhere. Great experience with them overall. Merchandise was as advertised, fast shipping, and I will definitely order from them again. I recommend Bonanza.com if your looking for hard to find items and at a great price.
Date of experience: June 4, 2017
Excellent and trusted marketplace to sell. Excellent, helpful customer service. Excellent "Turbo pack " to grow your business. Excellent low fee's, with greater profit in the seller's pocket. All I can say is Excellent in every way. Thank You Bonanza Team for all your hard work continually improving and up-grading to make this marketplace #1. Best Regards, Marie D.
Date of experience: May 19, 2017
Wow what a mess, I tried to open a store... had some error codes and then finally got to uploading and then it stopped with warning that Bonanza must review items but there were no items because it didn't complete uploading. Now error messages again and I can't even log in... I have sent 10 emails in 3 days and no reply whatsoever, the sight aid my shop would be reviewed with 24 hours... NOT. I would receive an email reply in 8 hours (NOT) They took my money fast enough without any issues and now I'm out $$ and 3 days. HORRIBLE!
Tip for consumers:
Don't bother it's not worth it!! I am an ebay powerseller, top rated seller, I also am on etsy and if you are there too stay there don't do bonanza! There is no support, to many bugs, and problems with uploads.
Date of experience: March 27, 2015
Purchased Item, Now waiting a week to receive an Invoice to Pay. Seller does not respond. Total waste of Time. Avoid the Aggravation, buy elsewhere for a few dollars more and actually receive you item before you even receive an invoice to pay on bonanza. Extremely poor business model. If an item is advertised, it should be available to buy, pay and ship. The process seemed suspect from the start and now I will NEVER return to the site. Worst buying experience ever. Stay Away
Date of experience: March 13, 2018
I have been selling on this site for a year now, and recently Bonanza started giving me problems like removing my items stating not authentic. I have sold many same items before and had great feedbacks... and yes my items are authentic! Yesterday they contacted the person who recently bought from me telling her my item was a fake after it was sold, without notifying me! The person who bought my item contacted me herself. Today I just had to cancel my account completely because I don't want to support an unprofessional and dishonest company such as Bonanza!
Date of experience: August 12, 2013
I am a seller with excellent rating on every site I do business on. Bonanza cut off my seller privileges without even a peep of an explanation. It can happen to anyone, and I have found with my research that it does. So all your hard work in setting up with them will come to not.
Date of experience: January 18, 2018
The poster I bought (Mohammed Ali vs Superman) is beautifully printed and laminated. I love it and know my granddaughter will, too. In fact, I plan to buy a second one. It took a little longer than buying something within the "lower 48 states" since it came internationally, but it did come sooner than I expected.
Date of experience: April 17, 2018
I tried selling on Bonanza for years as an alternative to Ebay. There are no listing fees and overall it costs you less to sell an item. Unfortunately, sales are very low to non existent on Bonanza. For every 200 items I sell on ebay, I may get one sale on Bonanza if I'm lucky even though my prices are competitive. Customer service is either poor, or they don't get back to you. It's a waste of time to sell there.
Date of experience: May 25, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
HORRIBLE! I bought a DVD on bonanza.com about a month ago, and I have yet to receive it. I never got any sort of confirmation number or email, but they were happy enough to take the money from my account. I've tried contacting them about 3 separate times to no avail. This site is a SCAM! Do NOT purchase anything from any of the sellers on this site! If they are legit and care about their businesses, I suggest they find somewhere reputable to sell their items.
Date of experience: September 12, 2013
We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout). Bonanza basically provides a platform for buyers and sellers to transact. Bonanza does not accept payments for items, instead, buyers pay the seller directly. So financially speaking, we have no hands in the financial part. That means that we cannot issue refunds or anything like that.
What we can do is remove bad sellers from our community. If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know). That way other buyers will be aware of the sellers shortcomings. Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller. We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site.
As for receiving a refund, the easiest path would be to request a refund directly from the seller. If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase. PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame. Currently PayPal requires that you file a claim within 45 days from the transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:
How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim
How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee
How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza
Bonanza scams, how often do they happen --> http://tinyurl.com/AvoidScamsOnBonanza
How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI
Let us know if you have additional questions or if you need further assistance.
Bonanza is an excellent and caring company to do business with. I made an order and they expeditiously sent the item. The item was exactly as listed and came very fast. I would They also put in a sweet little well wishes note. You can tell this company works from the heart. I would definitely purchase from them again. GO BONANZA.COM!
Date of experience: December 6, 2018
Hi Pat S., thanks for your review and kind words! :) We appreciate you shopping on Bonanza.
In my opinion, this site is A waste of time. If you open a booth and post merchandise Bonanza disapproves of, they will suspend your booth without warning. I imported my eBay items, and all was fine. Within a week, my account closed with no definitive reason. I contacted support and inquired as to why my account was blocked. I have posted their reply with this review. I have asked them to unlink my Stripe processing account and my Paypal account, and they still have not done so. Keep in mind my booth was up and running with the same products I have had on eBay for the last 11 months with no issue.
If you are a seller, avoid this place like plaque.
Date of experience: February 6, 2022
The first clue should have been that they dont have a customer service department or even a working email address. I have sent several messages and no one responds. The hat band was fraying apart and was stained everywhere. It looked very used.
Date of experience: March 30, 2020
The website provide zero custom support, it is just a worse version of Craigslist, which false advertisement for the sellers. They allow the sellers to "import " reviews from other website. I saw one seller has more than five thousands reviews, ONLY 40 of them were from buyers on Bonanza, the other five thousands were from mystery "other website" So, all the cheaters love it. Avoid it if you are a buyer.
Date of experience: March 28, 2017
I recently discovered Bonanza.com to purchase my used DVD's and am very pleased with the service, price, shipping time and quality of everything I have purchased. Add it to your Favorites list and I'm sure you won't regret it!
Date of experience: February 27, 2019
Hi Alan J., we're happy to hear that. Thanks for shopping on Bonanza!
We'll see if this works. *******@bonanza.com comes up invalid or takes me to the main page contact which you have to sign in. There has been no way to contact you without signing in. My problem is I can't sign in so no way to resolve this. When I send a reset password request(from every email address I have) I get no response. Get why I'm very upset after all these years with you?
Date of experience: May 31, 2018
I've been selling on there for several years. Somehow my password isn't taking and I can't sign in. You have to sign in to contact anyone. Which always took 3 days anyway. I've made sales that I can't see what they were. I'm beginning to feel like I'm being forced into buying a membership to get any help. I put in a lot of work to list over 500 items, but don't like how I've been treated. At least ebay gives you help and traffic.
Date of experience: May 27, 2018
Horrible customer service, and terrible exposure for sellers. I have 4000 items listed over there thanks to their easy transport from ebay option, and I'm lucky to sell one item a month. Also their customer service sided with a buyer after the buyer swore at me and threatened me because they had buyers remorse about a purchase and demanded a refund after it had been delivered because the "decided they didn't want it". They were angry because I said they were in charge or return shipping since the item arrived in good shape and on time.
Date of experience: September 29, 2023
They are fashioned and worded in a way that tries to get you to buy pricey advertising packages. In reality, trying to sell here is a waste of time. There are very few real customers, and you will always be undersold by bulk sellers from China.
Date of experience: July 22, 2017
This site is a joke! Can not register. Keep getting there whoops error when trying to activate my account. An can not get back in to contact support. I thought there could never be a auction worse than ePier but this $#*! hole is the worst
Date of experience: December 15, 2013
I have paid for the membership for few hundred dollars per year and started my business in Bonanza. Out of the sudden, they banned my Bonanza account and took some of my money from my bank account without my notice! Totally is a scam website. Seller please stay away from this website if you don't want to throw your money for nothing into their wallet.
Date of experience: April 22, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
My order was placed on December ninth. Two weeks to get my order shipped! They wait until December 21st to send it USPS ground! This was a Christmas present and will not arrive now until after Christmas. I won't be doing business with these bozos again.
Date of experience: December 22, 2015
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.