- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 570th among Marketplace sites.
This company does not typically respond to reviews
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
I exposed Bonanza.com for unethical practices. Their seller refused to provide tracking information for a paid for product. Bonanza would not help me. They would not return my ph calls. When I called them out they blocked my access to the website.
Date of experience: October 29, 2015
Am shocked at the huge number of negative reviews - I was a veryvery small seller in 2012; I sold a few things, and had no problems with my customers, nor the site; in fact, as a new online seller, I had alot of? S, but had EXCELLENT help from their email-only customer service. So flash forward to present - I was considering reviving my account to sell again, and came across sitejabber (great site!), and these negative reviews. Whew - thank you all for your comments - even if there are many happy users of the present bonanza who haven't input - would like your comments also! - I'll avoid the site.
Date of experience: February 15, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
It's a great site to sell or buy items from. Once you get the hang of it you would have fun. They have many tools to promote and interact with other sellers. Has very nice community. I buy and sell there. The site keep improving over time. I do recommend this site to discover items, also to declutter your house/apartment and turn them to cash.
Date of experience: November 1, 2011
I only joined Bonanza a couple days ago and was already treated terribly because I and my friend who did a lot more for the site weren't part of the 'kliq', nothing but immature childish games. Stay away at all costs.
Date of experience: March 10, 2013
I used bonanza.com for a first time. I ordered a game from Ukraine. Game was received extremely damaged. Interesting fact it was damaged from nside, not outside which means product was shipped like that. I followed a procedure that Bonanza's email told me: went to the post office and tried to file a complaint/claim. According to the Bonanza they want you to provide complaint and pictures of the damaged items. Post master told me that there is no form for a complaint and I sender can file my claim. Sender will not reply to my inquiries and Bonanza could care less. I was waiting for their despondent for over 2 weeks. Bonanza's representative emailed me that I have to handle all communication with the seller and claim. If you don't want to go they that use other websites to buy your items.
Date of experience: March 8, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I purchased 3 packs of razors for my husband on this site. They were mailed to an old Paypal address rather than the address I gave Bonanza.com. This seller is refusing to resend or to refund my $30+ dollars. Very frustrating.
Date of experience: November 19, 2013
I purchase a item on bonanza,
Two hours later I receive a notice that the seller was not longer a member but they did take my money. I try to recollect my money from bonanza but they denied long story short is a complete b?$sh$?
Please spread the word...
Date of experience: August 2, 2018
Very poor customer support. I am new seller on Bonanza, I tried to reach them so many times during the past 3 days but no one is getting back to me. It is very hard to sell on a website where there is no customer support available to help.
Date of experience: July 18, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I purchased what I thought was a case of something but was 1 can,(my fault for thinking it was legitimate.) Apparently it said one can but I was in disbelief that that price was not for a case of 12. Returned for a refund and it still cost me $20 for shipping both ways. For something that is less than $3 in the grocery store! Seller sold under the pretense that it was discontinued and valuable. I ended up getting 2 cases from Wal Mart! Each case was less than the 1 can I purchased. Will never purchase from here again.
Tip for consumers:
read carefully and verify you are getting what you think you are getting
Products used:
none
Date of experience: March 27, 2021
NeoTech air ionizers are hard to find items but Bonanza had them. Excellent product and excellent site. If you look at what is available on Bonanza.com, you'll probably find something you have been looking for.
Date of experience: November 13, 2017
This was my first purchase from this site and I was quite pleased. The shoes arrived quickly and they were exactly as pictured. They are gorgeous and I cant believe that I got such a good deal on them.
Date of experience: January 27, 2018
Don't waste your time is right. I was a seller on Bonanzle / Bonanza - mostly Bonanza folks sell to each other! Via forum games and other nonsensical methods. Difficult to use, unstable platform, "programmers" don't have a clue how to fix what they break. NO BACKUP... only "hot fixes" for patching what should have worked properly in the first place. This site is a joke. If you are a serious seller... sorry but Feebay and Amazon are the only legit methods to make a living / actual $$ selling your items. To counter the fees, you have to take them into consideration in your pricing and shipping etc.
Bonanza management is immature and unreasonable.
Date of experience: January 15, 2014
I order a dress. I was sent a tracking number as to how it was delivered to my mailbox, but nothing. They will not respond and I don't even think that the tracking number is real. I am checking to make sure it is not a fake site for the post office. Federal offense if this is true. Bad form for everything else
Tip for consumers:
Don't due it I will contact the BBB with an updated status and will file with a lawyer soon
Date of experience: March 31, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
This site really couldn't get worse than already is lol the site definitely upped the prices since Last ordered from. Crazy-expensive for the same exact quality you can get elsewhere with taxes and shipping it wouldn't be smart to shop here if you care about savings that is. Ridiculous
Date of experience: July 10, 2019
Hi Kelly S., sorry to hear that you weren't able to find the same price on an item that you purchased previously on Bonanza. Bonanza is a marketplace that connects buyers to transact with individual sellers located around the world, so sellers manage their own inventory and set their own prices.
We recommend checking out this article, "Tips and Tricks to find the best deals on Bonanza": https://www.bonanza.com/site_help/general/find_the_best_deals_on_bonanza
It's packed with information like how to comparison shop on Bonanza, find coupons and discounts, how to contact a seller, and more!
If our support team can be of further assistance, please don't hesitate to contact us via email at support@bonanza.com, Kelly S. We appreciate you shopping on Bonanza!
I sell CD's on both Ebay and Bonanza and most of my business has been on Ebay, however a couple of times a month I have sold on Bonanza. I have it set up that if you want to buy from me I have to approve the order. That is good for both the buyer and the seller. One you know that the seller has seen the order and two I respond to you within 6 hours. I have not had any problems with my buyers and so far they haven't had any with me. If a seller wants to be successful in on line sales they need to communicate with their buyer.
Check out the sellers feedback, send them an email first. Give Bonanza a chance. Ebay too has their problems, it is just too big.
Date of experience: February 11, 2016
Paid a seller 75 dollars for two items and never received them. Seller sent a fake tracking number that was months old and tried to pass it off as my order. It wasn't even shipped to my area! The seller proceeded to delete both their bonanza store and their PayPal account as soon as they got the money. Stay away!
Date of experience: March 17, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I purchased some Microsoft word software and was finally (after several attempts) received a product key. The key would not work. I even contacted Microsoft tech support and they could not download the product. My interface with the seller left a lot to be desired. Every link they sent would not work. They kept asking for things I could not provide. They offered a refund but asked for an email from paypal. I did not receive an email from paypal - so I guess they will keep my funds. This was a small purchase but I don't like giving my money away - even though small in amount. Stay away from this site and these sellers.
Tip for consumers:
ONE WORD - DON'T!!!!
Date of experience: February 13, 2018
Please note this shuold have been rated no stars. I purchased some coins from a seller for $625. When I received the package, the box contained metal washers and no coins. Why did the seller even bother sending me washers at all? Beware of buying from Bonanza.
Date of experience: August 12, 2013
We weren't familiar with Bonanza and were a little big nervous making our first purchase, but it was great. Fantastic communication from the owner (OrlandoGardenSupply), fast shipping and completely pleased with the product. We won't hesitate to return and try out other sellers there.
Date of experience: October 10, 2017
Made a purchase from Araska Diamond via Bonanza.com and never received it.
After several attempts to contact Bonanza they finally responded over two weeks later only to tell me that basically they weren't responsible nor could they do anything to help me.
Very frustrating and a tremendous loss of valuable time and money.
There are many reputable sites out there and it's really sad that scum like Bonanza is allowed to operate the way they do.
Date of experience: February 20, 2018
I ordered Samsung tablet S2 8 inch at the Bonanza web site. The order was supposed to be shipped in about 2-3 days. After two and a half weeks of delay tactics the order was paid for, but not shipped. I gave up on it and canceled the order and they refunded the money. Customer Service phone number is not available and you have to ask for it by filling a form on the site.
Date of experience: April 15, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I purchased software from Bonanza.com and never got it. Bonanza customer service didn't do a thing to help get my software. They won't even respond to my emails or calls. It is like they don' t even exist and they don't care. Stay away from Bonanza!
Date of experience: August 19, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Not only does this online company allow fraudulaunt sellers but they refuse to help in any way to resolve the issues. I lost almost 200 dollars fir orders. They suspended the seller for fraud and never even bothered to notify me of anything. Ehen checking on my orders Bonanza kept telling me to wait for specific dates knowing that i was never going to receive the items. What a horrible company. If you ask me Bonanza is the fraudulaunt party.
Date of experience: April 19, 2017
People talk about Bonanza but there is always two sides to every story or review told. From my standpoint i just started using this site. I find it easier than Ebay to use. It is user friendly and much easier and cost effective compared to Ebay. I have not bought anything from the site yet or have not sold an item yet, but I tend to say this is a great site. I note that it is more difficult to get exposure on the site but other than it I give it 5 stars
Date of experience: August 17, 2013
Scammer paradise. Went here for a windows key & did not receive it. I messaged a few other 'sellers' and after 2 wks they haven't even replied. I went straight to paypal to try to get my money back. I doubt I will but I'm not going through Bonanza's CS that's for sure. Only shop here if you wish to get scammed like the rest of us.
Date of experience: January 15, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.