Bonanza has a rating of 1.9 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 569th among Marketplace sites.
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Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
My first and only experience with Bonanza was after being harassed and verbally attacked over a rightfully negative review of a seller. After being harassed for several days by the seller IEWarehouse I contacted Bonanza to hopefully put it into it. I waited several days to hear back from Bonanza only to tell me there is nothing they can do about the harassment. This is how they treat their buyers. I prefer to stick with shopping at Etsy.
Date of experience: December 23, 2020
I was a seller on the site from almost the day they went live on the internet. At first they were a GREAT site. Cared for their sellers and pretty easy to use. The site started changing about the same time they changed their name from Bonanzle to Bonanza. Sellers in this review that are new to the site are the "new cheerleaders" and don't have a bit of brains in their heads since they seem to all be wearing rose colored glasses. The site is turning into nothing but a referral site for Amazon and EBay. You all may THINK it's a great site, but soon you'll be the victim of the inept programmers and then start losing sales to the links they have in all your ads taking customers to Amazon or EBay to buy instead of buying from you. I think you'll be changing your mind very quickly about what a "great" site it is to sell on
Date of experience: August 22, 2013
I Purchased a Mask for halloween for my son. I got confirmation from them that my mask on its way. I waited and waited and it never I arrived. I sent them an email and they responded that i may take about 14 days witch made no sense when i got a confirmation that it was on its way. The said i could write a dispute and I did. Then I got an email letting me know that they had decided to not give me a refund. If I would of read the reviews before hand I would of never purchased from there website. After reading the amount of people that never received there item just made me double think on ever ordering online again.
Tip for consumers:
DONT ORDER ANYTHING YOU WILL NEVER RECEIVE YOUR ITEM.
Date of experience: March 3, 2015
Do not sell on this site. We are Ebay power sellers and we sell on Etsy. We opened a store in 2010 on Bonanza. Recently we sold an item on Bonanza. The buyer did not read the description and was not happy her item was mostly empty although it said mostly empty in the description. We explained to the buyer that they purchased an empty tin and asked them to go back and read the description. The buyer came back with very offensive language using the "F" word among other choice words. We sent a message to customer service and got this message. We are sorry you had a bad experience maybe the person had a bad day we will watch them. This was not okay so we closed our Bonanza store.
Date of experience: March 7, 2014
Buyer beware - bonanza allows dishonest sellers to peddle their wares on their site. We bought a Tumi suitcase from a seller who changed names three times during the process (from Luggage4Less to Luggage Emporium to Luggage Leader). We were unable to find a way to reach the seller to initiate a return, and are now stuck with a $500+ suitcase that is way too small. We tried to get a return through bonanza and google and more -- and got stuck at the seller saying "we have a 5 day return policy." Nevermind that the seller made it impossible to identify them, let alone initiate a return within 5 days! The people at bonanza were polite, but ultimately did nothing and continue to allow this unethical seller to peddle on their site. This was a good learning experience about purchasing carefully ion the internet.
Date of experience: July 13, 2012
I had never heard of Bonanza, but a google search for a plant I was looking for popped up sold by Bonanza. It arrive super fast, the price was right, it was in great condition and the plant is thriving!
Date of experience: October 10, 2017
I recently purchased 4 Washington Nationals jerseys on line and the service that I received was outstanding. The jerseys were perfect and I received them quicker than the estimated shipping arrival. I would buy from them again in a heartbeat.
Date of experience: June 6, 2018
This site is ridiculous. Ordered a sweater through this website over a month ago now. A week went by and still no sweater. So I emailed them (there is no phone number to call, first red flag) and asked for tracking info. No reply. Emailed again. A week later I get a reply saying that my order will be shipped no later than tomorrow. Here I am a month later with no sweater, and no tracking info.
Date of experience: November 28, 2015
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Please give the link to the Better Business rating you mention a number of time. Cheers
Here is the complaints li9nk for all people who post bad reviews of Bonanza https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Date of experience: August 17, 2015
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Searched the net for a hard to find product. Found it on bonanza.com. The item I purchased on 1/17/2020 has never shipped. Seller appeared to be "onlinedeal805" but my PayPal account shows the seller as "soelectronics". Bottom line, I have been emailing back & forth with Bonanza and PayPal regarding payment for non-shipment of purchase. I am now in the process of filing a claim with PayPal.
Date of experience: February 19, 2020
Hi Nancy,
Thanks for leaving this review and so sorry for the hassle this has been for you. Per our email thread it looks like this was resolved positively, correct? If that is not the case please feel free to reply directly to our email chain and I'd be happy to assist you further. Thanks!
When we run out the chips we bought through Bonanza I'll be ordering again. I bought potato chips we used to love to eat when we visited Spain. They're unavailable in the U.S. I found Bonanza by accident. It was definitely a happy accident.
Date of experience: July 12, 2018
I was not impressed with this company's e-book. If you are going to sell an ebook. Please be sure you can read it and highlight it. Not just complying a book and turn around and sell it. I will not be using this company and its fraudulent books.
Date of experience: August 5, 2016
Six months ago, my partner was having problems maintaining an erection. We tried both Viagra and Cialis but the results were disappointing. I purchased a pill of FX 7000 at the local gas station and the results were amazing. My partner maintained an erection for 5 days with just one pill. I went online and purchased 20 pills from Bonanza.com,
I have been buying FX 7000 pills from Bonanza.com for six months now. The product delivers everything it says! The product is delivered in a timely manner every time. They offer excellent tracking information. It is easy to buy products online and they have excellent customer service. I have recommended some of my friends to purchase this product and they have been equally satisfied.
Date of experience: July 5, 2017
Please wait a million years. Maybe us A+ robots will get our act together by then. Until then, do not bother to call. You won't find a phone number anyway. But if you are very persistent and send us a computer request, we will have to comply. But we do not have to pick up our end of the line and answer. We are A+ according to the BBB, but that doesn't really mean anything. We bought that rating.
Date of experience: April 30, 2016
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
At best, a very incompetent company making use of a system to use unvetted agents who often rip off your money. They wash their hands of transactions. Had to dispute a merchandise charge after long waiting for no communication and no merchandise shipment. STAY FAR AWAY!!!!
Date of experience: June 6, 2019
Hi Michael M., we're sorry to hear about the negative experience. We understand how that would be frustrating! Bonanza expects sellers to be responsible and communicative regarding buyers' orders, and we appreciate you bringing this to our attention.
Bonanza is a marketplace that connects buyers to transact directly with individual sellers. Bonanza does not process any inventory, payments or shipping itself. Instead, buyers pay sellers directly using a secure payment processor, like PayPal or Amazon Pay, and then the seller ships direct to the buyer.
In a situation where you have not received your order and have not been able to reach a resolution with the seller, the next step is to contact the payment processor you used to pay the seller directly, to file a dispute for a refund.
Our support team will be glad to assist with the resolution process. Please send an email directly to support@bonanza.com. If you're already tried to contact our support team via external email but haven't received a reply, please DM us here with your external email address and we'll be glad to help connect you.
Thank you again for bringing this to our attention, Michael. We appreciate you shopping on Bonanza!
From the beginning of my communication I was impressed with Bonanza customer service. I was asking for a woman's jacket to be cut for a man. They were MOST accommodating to every thing I was asking for and their communication was effortless and very timely. I was pretty astounded. They are a great company to work with.
Date of experience: October 1, 2019
Hi Scott C., thank you for your review. We’re pleased that the seller of your order was accommodating and provided you with excellent customer service. Thanks for being a part of the Bonanza community — we look forward to seeing you on Bonanza again soon!
I compared the prices on line and found Bonanza to have the best price available for the product i was searching for. I received it earlier than expected and was exactly what i purchased, no surprises LOL
Date of experience: June 26, 2018
We ordered an antique photo of an ancestor to add to our family history collection. The photo was in perfect condition and met all of our expectations upon arrival. Thank you for making us aware of the existence of the photo!
Date of experience: November 28, 2017
I made a PayPal payment of $37 to a merchant on Bonanza and never received the product. Merchant doesn't reply, Bonanza says I must get the refund from them, they do not assume any responsibility for their Sellers.
Date of experience: November 29, 2022
I ordered some kind of herbs from them from a lady told me about never got it complained to bonanza got 2 emails saying they where checking into it. I think it is automated because it said the same thing nothing ever happened. Well the chicken is dead now that I was getting the herbs for from the UK thru them so beware beware beware your animal will be dead your dog your cat whatever all you will get when you give the UK money thru bonanza is a dead animal no homopathegen sorry I didn't know to take a picture of pretty boy when he was dead it says to take a pic for credibility
Date of experience: June 1, 2019
Hi Steven M., we're sorry to hear about the trouble with your order. Did you send your email directly to our support team's address, support@bonanza.com? They are best able to assist through that channel and will be glad to help.
If you've already tried sending an email to support@bonanza.com but did not receive a reply, please DM us here with your email address. We will be glad to connect you with our support team and help get this resolved. We appreciate you shopping on Bonanza!
I never write reviews, but this site is TERRIBLE! Complete waste of time and money. Seller scammed me out of iPhone case, no response from Bonanza, and way seller setup delivery time made transaction dispute with Paypal not possible. People that run and own sites like this with no accountability are scum.
Date of experience: June 7, 2014
This is much better than feebay as far as tools and getting to them. Unlike feebay there is no hidden fees and customer service is good. This is a pretty new company but it looks like they would be fair to their sellers unlike feebay. You can describe items to the T on feebay but if a customer buys it without reading the details it is still the sellers fault because some idiot couldn't take time to check the details completely. Nothing more frustrating than trying to get a problem solved when the person on the other end cant speak a lick of English.
Tip for consumers:
Do what it takes to get your site going on here. If your an ebay seller also, get out because they WILL through you under the bus eventually.
Date of experience: March 2, 2015
First of all the quality of their items are cheap and flimsy. Second, the customer service sucks. I won't buy anything from Bonanza again. If you want to be replied to respectfully as a customer, I recommend you don't buy from them either, unless you want to be disappointed.
Tip for consumers:
Don’t buy from Bonanza
Products used:
Glasses
Date of experience: November 1, 2022
Ordered front license plates for my car in Delaware. The vendor I contacted, PhotoZoneGA, was careful to get the job done correctly, communicated carefully with me to get exactly what I wanted, followed up immediately, and I got my plates in a matter of days. Pricing was right for what I wanted. Check them out on the Bonanza site if you are in the market for "vanity plates" among other things.
Date of experience: July 25, 2017
Bonanza.com is a super way to get shopping done with ease. I experienced great service and the product was exceptional.
I will be a repeat customer and suggest to all my friends to use this awesome sight to get anything you need. Thank you Bonanza.com, thank you. King
Date of experience: September 21, 2017
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.