• Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

Rating

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Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user rja18
Nevada
1 review
2 helpful votes
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December 16th, 2020

Eventually these people that run this site will take everybodys money... divey it up and disappear... slightly deranged libs that once the law catches on to them... they will all run in different directions... not a good idea to do biz anywhere in washington state any more... all mobbed up now

Thumbnail of user monicad37
Pennsylvania
1 review
1 helpful vote
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January 18th, 2017

I am a seller and buyer of collectibles. I find Bonanza to be a great site both for ease o use and personalized customer service. I sell on a number of ecommerce sites and Bonanza is one of the best with good customers and not as many problems as some of the larger sites..

Thumbnail of user laibab
Pakistan
1 review
9 helpful votes
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September 13th, 2021

I received my ORDER BS-*******
(CN *******-01-*******)

Trouser is from some local shop.! It's cutting indicates it is not branded, even it is not cambric as written in description of dress.!
If they don't allow exchange on sale items, atleast they should send what we hv ordered.!
Now tell me what can I do with that totally different trouser...!? I can't wear it with that shirt/dopta...
Waste of money.! Very very disappointed.! I never ever expected that from bonanza.!

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Value
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Thumbnail of user alucas7914
Arizona
2 reviews
14 helpful votes
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August 14th, 2023

No I do not like Bonanza, Try hiring a real person for your customer service dept, oh wait, you don't have one! I am trying to move over 173 listings from ebay and your site says it has them?but where are they? Only emails that go unanswered for 2 to 3 days is what you offer...really? You have the worst ratings for customer service! It shows what is the most important to you and it is not the customer!
Andrew Lucas
*******@yahoo.com

Tip for consumers:
I care about my customer base much more then you do, so why should I partner with a site like yours???

Products used:
Customer Service is non existent.

Service
Value
Shipping
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Thumbnail of user rayr135
Pennsylvania
1 review
10 helpful votes
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March 14th, 2019

I recently P urchased a service manual cd from Zenonm booth for a Suzuki outboard. It was coming from Canada, but it took 2 weeks to get to me (about 250 miles). When the cd arrived is was obviously a scam as the cd was an old cd, it was cracked, and it had nothing recorded on it. When using the site you are forced to use PayPal which should have a red flag. Evidently Bonanza doesn't much care if their vendors are scammers or not.

I'll wait to see how bonanza responds, but I have no recourse thru PayPal, and I'm not expecting much help from Bonanza.

Stay away from this site!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Ray R., we are sorry to hear about the negative experience with your CD. We understand how that would be frustrating! We see that you've already taken the right step by contacting our support team at support@bonanza.com. If you have additional questions at this time, please do let us know and our support team will be glad to continue assisting you.

Thumbnail of user coreyg157
Kentucky
5 reviews
4 helpful votes
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September 11th, 2023
Verified purchase

Bought few items, took payment, then wasn't shipped so emailed them and they said contact seller whom said they closed up months ago but bonaza would not close their store. So they said issued a refund back cause like said they did not use site anymore. But instead getting a refund notice I got another charge like the first.so either they're scamming people or taking the refunds!

Tip for consumers:
Horrible place if its even real and full of other 3 rd party scammers 62$ between 2 places and it was them a place on their site do nit use be ware

Products used:
Didn't get any product

Service
Value
Shipping
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Thumbnail of user sebrinas
New York
1 review
21 helpful votes
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February 10th, 2015

I wish I would have seen these reviews before purchasing from this website. I placed an order with a seller and two weeks later I have still yet to receive my items. I emailed the seller numerous times and finally received a one word answer three days after my item was supposed have been at my home. The website itself gives its sellers 14 days to ship an item (who needs that much time to get their butt to the post office?!). That is insane! I will never use this website again and will definitely tell everoyone I know to never waste their time and money on them. I only give them a one because I have to give a rating. My honest rating would be somewhere in the -100's.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user triciaa38
Florida
1 review
9 helpful votes
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August 18th, 2020

Waste of money and time trying to deal with them.
I read a FAKE review of Better Business saying that Bonanza had a great consumer rating... NO. No way... now that I have dealt with them... BIG MISTAKE! Total Scam... RUN... Run away!

Tip for consumers:
Do NOT lose your money at Bonanza.com

Products used:
NONE, total scam.

Service
Value
Shipping
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Thumbnail of user irvingr6
Washington
1 review
19 helpful votes
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September 3rd, 2015

Bad bad bad but i dont have to say $#*! mark d keeps posting this after every negative feedback. I hope he has a gf or wife so i can giver her my bonanza in the $#*!. Here mark dont bother postig your $#*! i got you. And yo girl "Mark D. [Bonanza Rep] Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist."

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user donnab2120
Connecticut
1 review
0 helpful votes
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November 2nd, 2021

I would not recommend buying from Bonanza. A seller shipped an item I ordered to the (completely) wrong address and would not resolve the issue. Customer support was virtually useless. They eventually told me to get my money back through PayPal, which I had already done by then. Thank goodness for PayPal. Also note that sellers can "import" reviews from other platforms. The seller supposedly had 800 5-star reviews but they were not through Bonanza and it was unclear where these were imported from or if/how Bonanza verifies these ratings for authenticity. Definitely DO NOT BUY from the seller: bonzuser_Abby. The whole experience felt scammy, and I have deleted my account there.

Tip for consumers:
Don't use the site. Check if reviews are authentic and from other buyers who actually purchased through Bonanza.

Products used:
None. They were never received.

Service
Value
Shipping
Quality
Thumbnail of user marieh93
Colorado
2 reviews
0 helpful votes
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July 5th, 2017

I ordered two designed decals from bonanza and was well satisfied with the product. It was easy to install and made of good material. I was highly satisfied and would recommend this product to anyone who is looking for great prizes and great quality products.

Thumbnail of user michaele41
Pennsylvania
1 review
15 helpful votes
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January 21st, 2015

I thought I would save money using this site, but what a mistake. The seller never existed, no reply after accepting funds, or reply to Paypal refund. I received a refund from Paypal, but recommend not having to go through the hassle. Major FRAUD site.

Tip for consumers:
Please avoid, unless you enjoy donating money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user thomasf94
Texas
1 review
4 helpful votes
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April 25th, 2017

Odered a mowing deck belt for my rider mower. Past due on delivery and still waiting. Bonanza doesn't take responsibilty and blames the Seller. First time user of Bonanza and last time user too! I can't even get seller to tell me when my order will arrive or where it's at. Took my money immediately but have no idea where my belt is. Had to pay my neighbor $20 to mow my yard. So the belt so far has cost me an additional $20! Thanks Bonanza!

Thumbnail of user michelleb79
Arkansas
1 review
11 helpful votes
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December 24th, 2014

If I had the option I would choose no stars. This site is the worst. I was ripped off by 3 different "booths"/people. I cringe at the thought that they have my information, as I believe this is the only reason this site exists. I ordered from 5 people and only received items from 2. I am out over a hundred bucks. THIS IS A SCAM! STAY AWAY!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user angiea6
California
1 review
11 helpful votes
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March 2nd, 2016

I used bonanza for the first time to order a few products. Never going to use this site again. The seller * took my money very quickly and never sent the products. Then a week later cancelled my order with absolutely no explanation or communication from the seller * despite numerous attempts on my part to solicit a response. Seller * never answered. Took a long time to get a refund which I got only because I paid using PayPal!
*personal info redacted by admin

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user andrewb191
Louisiana
1 review
7 helpful votes
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February 17th, 2017

I ordered some simple products from a seller listed on Bonanza. After a week and two emails, no information from seller, no shipment yet, no support from Bonanza.
Unlike Amazon, or ebay, Bonanza states (in fine print) that they are NOT responsible for making the seller fill the order.
After getting no response from seller after 2 attempts, and then no answer from Bonanza after 10 days of no shipment info, I believe them- no one is responsible.

Tip for consumers:
Remember, if you shop with them you are on your own with the seller.

Service
Shipping
Quality
Thumbnail of user rogerh84
Nevada
3 reviews
0 helpful votes
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November 29th, 2017

These people have a service I have searched for in one place for a long time. As a small Manufacturer of Electronic Equip. I have needs that are small in size but large in variety. Most sites want me or order 500 gallons or 1000 units as a minimum order. I was able to find vendor that met my small needs at a great price. Roger Horton, Owner of Airwave Explorer Labs

Thumbnail of user maryt447
Australia
1 review
7 helpful votes
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July 16th, 2019

I bought new phone and paid by paypal but they never sent it to me, i checked the tracking thingy and itnhad not been sent, this was 3 months ago. Can i have my money back Bonanza, i am a pensioner and i dont have much.

Thumbnail of user marthap20
California
1 review
12 helpful votes
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July 14th, 2015

Do not purchase anything from bonanza. I ordered a belt for my son and they charged my account and sent me an email saying my shipping was cancelled but never gave me credit for the charge. Was never able to get ahold of the seller either.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user bernitat
Kansas
1 review
1 helpful vote
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May 11th, 2017

I received my dress and was extremely impressed with the quality of it. I got this dress to wear for my granddaughter's wedding and it is gorgeous. Everyone who has seen it loves it. I am loosing weight and wanted the dress made so that it could be easily adjusted to accommodate the weight loss. They had no problem honoring my request in a timely manner. If I have another event anytime soon I will order from Sarahdress. I highly recommend this company.

Thumbnail of user edl491
Florida
2 reviews
19 helpful votes
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December 27th, 2021

Ordered a product from technologyLK. After approx. 3 weeks didn't receive product or any info. Emailed co. After another 2 weeks got reply, saying offer wasn't accepted. My offer was the asking price. Not sure if this website is on the up. My first and last order from Bonanza.

Tip for consumers:
Don't use this website. Very hard to communicate with.

Products used:
bought from lowes

Service
Value
Shipping
Thumbnail of user beggah
Texas
1 review
1 helpful vote
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February 8th, 2017

Never used this site before. Placed an order and was told the seller would send me an invoice in 1-2 days. 5 days later, nothing has happened. I messaged the seller, no response, messaged bonanza, no response. Logged in to my bonanza account only to see the seller had cancelled my order without any explanation. Horrible seller and horrible customer service!

Thumbnail of user divinag
Florida
1 review
2 helpful votes
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March 2nd, 2019

I scoured the internet looking for a leopard/cheetah print fleece blanket jacket. My sister has one but it was given to her as a gift. I found a similar one on Amazon but it was unavailable and there was no date as to when it would be coming back. Well, I found it on Bonanza, through a seller, GoSherryGo, and had such a great experience. The transaction was smooth and the communication with the seller was super easy. My purchase came with bonus matching pair of super soft socks! I found this website to be very similar to Ebay because they sell all kinds of stuff!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Divina G., we're happy to hear that! We appreciate your support of Bonanza!

Thumbnail of user maryi212
Michigan
1 review
2 helpful votes
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August 5th, 2020

I received my order fine(a book) but the day after I ordered, the phone calls started to come in from Canada & Australia. I live in Michigan. I received 12 phone calls(all different numbers & ID's) in 4 days... they stopped today.

Thumbnail of user adamk55
Washington
1 review
5 helpful votes
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January 26th, 2015

Bonanza is a very useful website thankfully there is an ebay alternative ebay DOES not support small business they forgot who put them where they are good thing bonanza put them in there place from savegasbooks. Com

Tip for consumers:
Bonanza Mark always responds personally to any and all issues

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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