• Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

Rating

Timeframe

Other

Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user larrys127
Arizona
3 reviews
0 helpful votes
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July 11th, 2017

I am a new user of Bonanza.com but I like the ease of use and good communication. Thank you Bonanza.com.

Thumbnail of user sandrac121
New Zealand
1 review
0 helpful votes
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July 11th, 2017

The site is easy to use and it is quick to find a particular product that you are looking for and easy to make your purchase

Thumbnail of user lisad2334
Pennsylvania
1 review
3 helpful votes
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March 10th, 2022

The store I ordered from just did not send order and Bonanza did nothing. They state they are not responsible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregl32
Colorado
5 reviews
28 helpful votes
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June 19th, 2015

How can you believe in a site that is to cheap to advertise it's site so it's hard for booths to sell items.

Thumbnail of user sharons202
Texas
1 review
0 helpful votes
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March 4th, 2017

I ordered a wallet from Bonanza and was completely satisfied. It was easy to order and it came very quickly and was exactly what I wanted.

Thumbnail of user markb4577
Arizona
2 reviews
3 helpful votes
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December 18th, 2022

Shipped the wrong size and I cannot get any response from the seller. Will not but from any Bonanza seller again

Tip for consumers:
Paypal return is your only option if it doesn't work out

Products used:
shorts

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisea39
Pennsylvania
1 review
10 helpful votes
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December 5th, 2016

Do not order anything from here. No correspondence. No information. No followup. Never buy anything from this site

Thumbnail of user mariastaniseva
Bulgaria
1 review
1 helpful vote
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March 29th, 2023

Good prices and great service. One of the few sites that have a personal touch with customers. Thank you

Products used:
Digital items

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenc58
Hawaii
1 review
11 helpful votes
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September 9th, 2015

I spent two days putting in photos and listings they never activated my account
What a waste of time
Stay away

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user michaeld191
New Jersey
1 review
13 helpful votes
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April 6th, 2016

First, do not purchase through this vendor.
Second, archive all communications as a class action lawsuit will be brought soon.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user rickir
Nevada
1 review
4 helpful votes
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January 12th, 2017

Do not buy! Was checking a painting that is valued at $******* and they have it for $600
Guess why? It's counterfeit!
Beware!

Thumbnail of user estherj8
Michigan
1 review
1 helpful vote
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May 4th, 2017

Easy site to navigate. Purchased ultra slim can coolies. Well made and arrived in just a few days after I ordered them!

Thumbnail of user virginiav13
California
2 reviews
1 helpful vote
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July 24th, 2017

I'm so happy that I found Bonanza. It's a great site for worry free shopping, please keep up your excellent customer service!

Thumbnail of user jaynel8
Alabama
1 review
0 helpful votes
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July 24th, 2017

Im saying a little complicated? The transfer from ebay was successful but only one photo transferred :(

Thumbnail of user andyh69
California
1 review
0 helpful votes
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July 19th, 2017

My first shopping experience surely did not disappoint me and will mostly likely return for a second time.

Thumbnail of user jong98
Florida
1 review
2 helpful votes
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July 5th, 2017

Great customer service and fast shipping from a new seller on Bonanza. Highly recommend this selling platform.

Tip for consumers:
Great deals can be found with a little looking around.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mt120
Mexico
1 review
0 helpful votes
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September 6th, 2017

I have been so satisfied and pleased with Bonanza.com. They are quickly becoming one of my very favorite sites!

Thumbnail of user lianen1
Florida
1 review
1 helpful vote
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June 26th, 2018

Timing was quicker than e CD expected for delivery, pricing of items were very cheap and you even get a written letter with your purchase! So cute!

Thumbnail of user jagdeeps8
California
1 review
3 helpful votes
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August 24th, 2019

Please don't order anything from this site it's a fraud. They'll take your money and never send u the product you ordered

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Jagdeep S., sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Thumbnail of user maym50
Wisconsin
1 review
18 helpful votes
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January 11th, 2020

Bonanza is horrible to sellers. It wasn't always this way, but the past year or two has shown them to be irresponsible, unreasonable and downright thieving. I was a long time, top-rated, trusted seller, with paid membership and money in my shipping fund, One - note that, ONE sale went south with a seller who threatened me, lied to me and sent me back an item that was chewed up by an animal. I offered a partial refund and they just booted me off the site with ZERO explanation. When I inquired they said, and I quote, "Due to security restrictions, our team is unable to provide further details involved with this action. " So that's that. They refuse to respond to further queries. How can a person know how to fix a problem when they don't know what it is? What about my shipping funds sitting in my account? What about sales I'd recently made and any potential issues those buyers may have? Usually there aren't any, but you never know. Now those buyers cannot contact me. In short, Bonanza's business practices have become god-awful, are actually against some fair business practices in the U.S. and they make no move to further discuss an issue. They just ignore you. Strongly urge sellers to avoid this site. They used to be a friendly, fun place with nice management. Now they act like a gestapo-wanna-be. To be so irresponsible, inadequate and unreasonable begs the question, just how old are these people running this site and do they have any experience in business other than bilking sellers out of their money with false promises of traffic if you "just pay for the gold/titan membership..."? Speaking of false promises, they're filled with those, too. They should be charged with false advertisement and their horrible business practices should be looked into by someone who can do something about them.

Tip for consumers:
Just don't do it!

Products used:
I'm a seller. Sellers deserve more respect and consideration.

Service
Quality
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hello May,

Thanks for reaching out and so sorry to hear about your less than positive experience thus far. We'd love the opportunity to make things right. If possible, can you please email us at support@bonanza.com so we can better assist you? Sadly this review site does not provide much information for us to be able to locate your account. We appreciate your patience and look forward to hearing from you.

Thumbnail of user casif
Michigan
1 review
1 helpful vote
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August 15th, 2018

My product came and was even more awesome than what I thought it was going to be. I ordered from the seller FrogAndBearCreations.

Thumbnail of user angieg13
Texas
2 reviews
10 helpful votes
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March 25th, 2016

I though I bought a camera from usbargains at Bonanza.com. The vendor took my money and no word yet on the status of my order.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user danc126
Kansas
5 reviews
10 helpful votes
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March 8th, 2017

I ordered a mass air flow sensor for a 1994 Nissan hard body truck with a 2.4L engine from PGauto. I visited the site a number of times to make sure the part was the correct one. It arrived, I put it on the truck and the truck would not produce RPMs higher than 2000 RPM and would vary by 200 rpm up then down and so on. Which was the problem with the old MAF, however with the old one the truck would get to 3000 rpm before the up and down of rpm. I broke one of the two sensors so I could not return the product. The folks at bonanza sounded like they would have done that but... the original part was made by Hitachi. The part that did not work was a "replacement" for the Hitachi part. Bottom line it did not work out of the box! The next day I ordered a Hitachi MAF! When it arrived I put it on and no more fluctuating! The only thing I can concluded is either the part from pgauto is defective OR the web page at pgauto says this part is a replacement part for the Hitachi is wrong. Either way I will never order anything through bonanza and certainly not from Pgauto again. The part number from Hitachi is AFH55M10. Pgauto replacement is *******. I just visited their site and it said their part fits 1990 -1996. Cannot be! I should have paid better attention! Poor poor product! I compared the ******* with the AFH55M10. The sensors on the 74 part were black like they had a coating. The AFH sensors were white. The old AFH PART Were black until I cleaned them with MAF cleaner. Then they were white.

Tip for consumers:
The part did not work out if the box!

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudiat24
California
1 review
2 helpful votes
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June 15th, 2017

I love the product fas shipping, Great prices to I Will order again from Bonanza.com Great costumer service thank you so much :)

Thumbnail of user wr302
Ohio
1 review
7 helpful votes
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November 9th, 2017

Zero traffic on this website for sellers. Have been a member for over a year and have only sold 4 things. I am a Silver Level eBay Powerseller.

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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