• Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

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Other

Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user jens13
California
1 review
9 helpful votes
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July 13th, 2012

Buyer beware - bonanza allows dishonest sellers to peddle their wares on their site. We bought a Tumi suitcase from a seller who changed names three times during the process (from Luggage4Less to Luggage Emporium to Luggage Leader). We were unable to find a way to reach the seller to initiate a return, and are now stuck with a $500+ suitcase that is way too small. We tried to get a return through bonanza and google and more -- and got stuck at the seller saying "we have a 5 day return policy." Nevermind that the seller made it impossible to identify them, let alone initiate a return within 5 days! The people at bonanza were polite, but ultimately did nothing and continue to allow this unethical seller to peddle on their site. This was a good learning experience about purchasing carefully ion the internet.

Thumbnail of user shirleym32
Oregon
12 reviews
41 helpful votes
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March 7th, 2014

Do not sell on this site. We are Ebay power sellers and we sell on Etsy. We opened a store in 2010 on Bonanza. Recently we sold an item on Bonanza. The buyer did not read the description and was not happy her item was mostly empty although it said mostly empty in the description. We explained to the buyer that they purchased an empty tin and asked them to go back and read the description. The buyer came back with very offensive language using the "F" word among other choice words. We sent a message to customer service and got this message. We are sorry you had a bad experience maybe the person had a bad day we will watch them. This was not okay so we closed our Bonanza store.

Thumbnail of user taylorf17
New York
1 review
18 helpful votes
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November 28th, 2015

This site is ridiculous. Ordered a sweater through this website over a month ago now. A week went by and still no sweater. So I emailed them (there is no phone number to call, first red flag) and asked for tracking info. No reply. Emailed again. A week later I get a reply saying that my order will be shipped no later than tomorrow. Here I am a month later with no sweater, and no tracking info.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user stang46
New York
1 review
0 helpful votes
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July 12th, 2018

When we run out the chips we bought through Bonanza I'll be ordering again. I bought potato chips we used to love to eat when we visited Spain. They're unavailable in the U.S. I found Bonanza by accident. It was definitely a happy accident.

Thumbnail of user nancyl621
Illinois
2 reviews
20 helpful votes
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February 19th, 2020

Searched the net for a hard to find product. Found it on bonanza.com. The item I purchased on 1/17/2020 has never shipped. Seller appeared to be "onlinedeal805" but my PayPal account shows the seller as "soelectronics". Bottom line, I have been emailing back & forth with Bonanza and PayPal regarding payment for non-shipment of purchase. I am now in the process of filing a claim with PayPal.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Nancy,

Thanks for leaving this review and so sorry for the hassle this has been for you. Per our email thread it looks like this was resolved positively, correct? If that is not the case please feel free to reply directly to our email chain and I'd be happy to assist you further. Thanks!

Thumbnail of user henryr35
GB
1 review
11 helpful votes
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August 17th, 2015

Please give the link to the Better Business rating you mention a number of time. Cheers

Here is the complaints li9nk for all people who post bad reviews of Bonanza https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user sabrinab24
Michigan
1 review
7 helpful votes
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August 5th, 2016

I was not impressed with this company's e-book. If you are going to sell an ebook. Please be sure you can read it and highlight it. Not just complying a book and turn around and sell it. I will not be using this company and its fraudulent books.

Thumbnail of user lawrencem58
Georgia
1 review
0 helpful votes
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July 5th, 2017

Six months ago, my partner was having problems maintaining an erection. We tried both Viagra and Cialis but the results were disappointing. I purchased a pill of FX 7000 at the local gas station and the results were amazing. My partner maintained an erection for 5 days with just one pill. I went online and purchased 20 pills from Bonanza.com,
I have been buying FX 7000 pills from Bonanza.com for six months now. The product delivers everything it says! The product is delivered in a timely manner every time. They offer excellent tracking information. It is easy to buy products online and they have excellent customer service. I have recommended some of my friends to purchase this product and they have been equally satisfied.

Thumbnail of user deec39
North Carolina
1 review
31 helpful votes
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April 30th, 2016

Please wait a million years. Maybe us A+ robots will get our act together by then. Until then, do not bother to call. You won't find a phone number anyway. But if you are very persistent and send us a computer request, we will have to comply. But we do not have to pick up our end of the line and answer. We are A+ according to the BBB, but that doesn't really mean anything. We bought that rating.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user michaelm2304
Michael M.
Texas
1 review
6 helpful votes
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June 6th, 2019

At best, a very incompetent company making use of a system to use unvetted agents who often rip off your money. They wash their hands of transactions. Had to dispute a merchandise charge after long waiting for no communication and no merchandise shipment. STAY FAR AWAY!!!!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Michael M., we're sorry to hear about the negative experience. We understand how that would be frustrating! Bonanza expects sellers to be responsible and communicative regarding buyers' orders, and we appreciate you bringing this to our attention.

Bonanza is a marketplace that connects buyers to transact directly with individual sellers. Bonanza does not process any inventory, payments or shipping itself. Instead, buyers pay sellers directly using a secure payment processor, like PayPal or Amazon Pay, and then the seller ships direct to the buyer.

In a situation where you have not received your order and have not been able to reach a resolution with the seller, the next step is to contact the payment processor you used to pay the seller directly, to file a dispute for a refund.

Our support team will be glad to assist with the resolution process. Please send an email directly to support@bonanza.com. If you're already tried to contact our support team via external email but haven't received a reply, please DM us here with your external email address and we'll be glad to help connect you.

Thank you again for bringing this to our attention, Michael. We appreciate you shopping on Bonanza!

Thumbnail of user jordic5
Texas
1 review
0 helpful votes
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June 26th, 2018

I compared the prices on line and found Bonanza to have the best price available for the product i was searching for. I received it earlier than expected and was exactly what i purchased, no surprises LOL

Thumbnail of user scottc529
Oregon
1 review
1 helpful vote
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October 2nd, 2019

From the beginning of my communication I was impressed with Bonanza customer service. I was asking for a woman's jacket to be cut for a man. They were MOST accommodating to every thing I was asking for and their communication was effortless and very timely. I was pretty astounded. They are a great company to work with.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Scott C., thank you for your review. We’re pleased that the seller of your order was accommodating and provided you with excellent customer service. Thanks for being a part of the Bonanza community — we look forward to seeing you on Bonanza again soon!

Thumbnail of user audreyg240
New York
1 review
8 helpful votes
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November 29th, 2022

I made a PayPal payment of $37 to a merchant on Bonanza and never received the product. Merchant doesn't reply, Bonanza says I must get the refund from them, they do not assume any responsibility for their Sellers.

Thumbnail of user patrices19
Arizona
1 review
0 helpful votes
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November 29th, 2017

We ordered an antique photo of an ancestor to add to our family history collection. The photo was in perfect condition and met all of our expectations upon arrival. Thank you for making us aware of the existence of the photo!

Thumbnail of user stevenm510
North Carolina
1 review
5 helpful votes
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June 1st, 2019

I ordered some kind of herbs from them from a lady told me about never got it complained to bonanza got 2 emails saying they where checking into it. I think it is automated because it said the same thing nothing ever happened. Well the chicken is dead now that I was getting the herbs for from the UK thru them so beware beware beware your animal will be dead your dog your cat whatever all you will get when you give the UK money thru bonanza is a dead animal no homopathegen sorry I didn't know to take a picture of pretty boy when he was dead it says to take a pic for credibility

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Steven M., we're sorry to hear about the trouble with your order. Did you send your email directly to our support team's address, support@bonanza.com? They are best able to assist through that channel and will be glad to help.

If you've already tried sending an email to support@bonanza.com but did not receive a reply, please DM us here with your email address. We will be glad to connect you with our support team and help get this resolved. We appreciate you shopping on Bonanza!

Thumbnail of user randyr16
Kansas
1 review
14 helpful votes
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March 2nd, 2015

This is much better than feebay as far as tools and getting to them. Unlike feebay there is no hidden fees and customer service is good. This is a pretty new company but it looks like they would be fair to their sellers unlike feebay. You can describe items to the T on feebay but if a customer buys it without reading the details it is still the sellers fault because some idiot couldn't take time to check the details completely. Nothing more frustrating than trying to get a problem solved when the person on the other end cant speak a lick of English.

Tip for consumers:
Do what it takes to get your site going on here. If your an ebay seller also, get out because they WILL through you under the bus eventually.

Thumbnail of user fd33
Washington
1 review
18 helpful votes
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June 9th, 2014

I never write reviews, but this site is TERRIBLE! Complete waste of time and money. Seller scammed me out of iPhone case, no response from Bonanza, and way seller setup delivery time made transaction dispute with Paypal not possible. People that run and own sites like this with no accountability are scum.

Thumbnail of user kimb2179
Michigan
1 review
3 helpful votes
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November 1st, 2022

First of all the quality of their items are cheap and flimsy. Second, the customer service sucks. I won't buy anything from Bonanza again. If you want to be replied to respectfully as a customer, I recommend you don't buy from them either, unless you want to be disappointed.

Tip for consumers:
Don’t buy from Bonanza

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimw152
Delaware
1 review
1 helpful vote
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July 25th, 2017

Ordered front license plates for my car in Delaware. The vendor I contacted, PhotoZoneGA, was careful to get the job done correctly, communicated carefully with me to get exactly what I wanted, followed up immediately, and I got my plates in a matter of days. Pricing was right for what I wanted. Check them out on the Bonanza site if you are in the market for "vanity plates" among other things.

Thumbnail of user kingh26
Florida
1 review
0 helpful votes
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September 21st, 2017

Bonanza.com is a super way to get shopping done with ease. I experienced great service and the product was exceptional.
I will be a repeat customer and suggest to all my friends to use this awesome sight to get anything you need. Thank you Bonanza.com, thank you. King

Thumbnail of user briank71
Ohio
1 review
11 helpful votes
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January 2nd, 2016

I purchased software from a vendor on Bonanza. Shortly after paying through PayPal, I get an email from Bonanza support, it informs me that I have made a purchase from a fraudulent vendor. I am told that they have removed this vendor from the site due to past frraudelent sales. Bonanza would not refund my money, instead told me to get with PayPal to get a refund. Open a dispute resolution. I feel the site owners should stand behind who they allow to sell on their site is all.

As a kicker to the story, I got back on Bonanza and was able to add this sellers fraudulent item right back into my cart. I was told that they had removed this seller form their site.
Just saying, with this kind of coincidental fraud and passing the buck, one could conclude that Bonanza is actually the one committing the fraudulent sale. I therefor no longer trust this site. Whether you are comfortable doing business is your decision, a review is after all all just a review of one customers experience..

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user kayg29
Pennsylvania
5 reviews
26 helpful votes
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April 4th, 2017

What more is there to say? I appreciate that I can easily upload all of my ebay listings for free, and that it is free to list which is the only reason why I still have an account at all. But they don't offer much else. I understand they're going to offer more perks to those sellers who pay. However I feel like they could do better for their free sellers in order to at least *entice* them to upgrade. Otherwise why would they? Until Bonanza figures out a better marketing strategy for ALL of their sellers I will stick with other marketplaces. Free is great but you get what you pay for.

Thumbnail of user robs353
Ohio
2 reviews
3 helpful votes
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June 27th, 2019

You can find just about anything here at a very reasonable price. I can spend hours going from item to item to find "just" the right one. Or more, in my case: An 1857 Flying Eagle Cent, A Practical Magic Signed Picture of Nicole Kidman & Sandra Bullock and An Autographed Photo of Penelope Cruz. Each was bought from a different vendor and delivery time was still less than a week. Go there and experience this yourself.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Rob S., thank you for your review. We're happy to hear that, and we look forward to seeing you on Bonanza again soon!

Thumbnail of user donnad461
California
2 reviews
4 helpful votes
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November 26th, 2018

Rip off. The seller cancelled my order and repriced all of the units at a price 78% higher than the original price! And Bonanza has no telephone number to call for issues such as this. This was my first and last time using Bonanza.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Donna D., so sorry to hear about the trouble with your first order on Bonanza. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Thumbnail of user frankiej3
Florida
1 review
24 helpful votes
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October 9th, 2015

Please see below the response I got to my last email asking them why the goods had not arrived or been shipped in the time frame quoted. I asked them not to send the goods as I had sourced them elsewhere. They still sent them, a full week after I told them not to and the below is the response to my email telling them not to ship. The below is the response I got. I have not edited it at all:

Show quoted text: You dont have to be an $#*! about it.

Obviously not a company I want to do business with

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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