• Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

Rating

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Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user heidif18
Ohio
1 review
2 helpful votes
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May 1st, 2017

I have bought a bunch of things from Bonanza.com from boots, videos to sewing patterns. Everything is always perfect from every seller. I always check here first before buying.

Thumbnail of user daniellem25
Washington
1 review
8 helpful votes
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February 21st, 2015

I had signed up in Nov 2013 to be a Bonanza seller exporting all of my listings from ebay. Leaving ebay behind I worked on my shop for months with no sales, by Feb I had started checking my shop 1 a week, and then in march I noticed some funds in Paypal from Bonanza sales. This is where I made a mistake. I had something like 9 sales in the first week of March well I hadn't updated items in real time since I had basically stopped frequenting so much in my shop. And I had to refund all 9 people at once. Letting them know what happened, lessened learned. A few bad feedback slowed further sales. My average since this mishap has been 1 sale a month. With no new feedback, good or bad. But one day, the good will come in. I know that I treat my customers well. I run a constant sale of BUY 2 GET 1 FREE on any of my items. My booth's name is TreasureTurner on Bonanza.
Oh and at a buyer stand point, I have several easy peasy purchases. Very happy to look to bonanza sellers for many more of my online shopping!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sb107
Washington
1 review
19 helpful votes
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January 13th, 2015

First things first. I AM NOT a fan of eBay. During my 9 year association with them I grossed approximately $200,000. That was about 6300 diverse items. During this time about 4300 customers left me feedback. Of this number 99.4% was positive. My gripe with eBay is, was and always will be that they felt the need to micro analyze and score my business. And even though my items were photographed and accurately described, as to size, color, material, markings, origin, condition, and age, and they were shipped within one business day, and at the exact cost stated in the listing, eBay was able to (based upon their algorithm) permanently and for all time BAN me from selling on their site without notice. And my recourse? Several long phone calls to the Philippine Islands where their customer service team took my calls, only to tell me "... I'm SOh-ree, dare eez nu-theen dat con be dun..."

So far, I like Bonanza's approach better, except for one thing. I have sold on Bonanza for 15 months now... and I have sold a total for 13 items, for $326.00

And now, you know, the rest of the story...

Tip for consumers:
DIVERSIFY

Service
Quality
Thumbnail of user juliec148
GB
1 review
5 helpful votes
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June 5th, 2017

Bought from this site. I'm in the UK but the seller did a brilliant job in getting my goods to me in good time. Fantastic price too. Would use this site again

Thumbnail of user connieg52
Texas
1 review
0 helpful votes
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August 28th, 2017

I placed my order, it shipped the same day. I was notified as soon as it went out, and was able to keep track of it using the tracking info provided. A job well done.

Thumbnail of user sak101
Canada
1 review
8 helpful votes
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February 29th, 2016

I have been in business with Bonanza, for more than 5 years, suddenly, my site has been shut down, no reason given, still I am optimistic they will re-open my site, some misunderstanding, but frustrated by lack of communication on their part, I have even emailed Mark about it, but nore sponse yet, generally I like Bonanza, though I sell on ebay as well, but now I am having second thoughts about them

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user joev51
GB
2 reviews
10 helpful votes
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January 25th, 2018

I'm very sorry that I had to write this review as my initial experience of using Bonanza was pretty positive. Unfortunately they have decided to behave in a completely and I think borderline illegal way and have shut down my account without so much as telling me they had done so.

On top of that, they told all my past customers that they had shut down my account and that they should open up claims with Paypal to get their money back. Thankfully I didn't lose too much as Paypal determined that most of the transactions were too old to be disputed but the fact that they conspired to launch this vicious attack on me without even giving me any warning was absolutely disgraceful.

And just when I thought it couldn't get any worse, I emailed them to ask why I was no longer able to use the site and I got a response from someone saying that they couldn't tell me why. I emailed on two more occasions in the hope I might get to speak to someone more helpful but these times I didn't get any response at all, not even a confirmation of my message having been received.

I would avoid this place as you have no idea whether you're going to wake up and still have an account with them, and then they won't even let you know why they've shut you out. If I wasn't in a different country I would seriously consider taking legal action against them.

Thumbnail of user reginaf32
New York
1 review
0 helpful votes
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June 6th, 2018

Last year I bought an outstanding Bulgarian hand cream in Costa Rica. I never expected to find it again, but Bonanza carries it at an excellent price -- shipped right to my door!

Thumbnail of user gg174
Michigan
1 review
8 helpful votes
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September 2nd, 2020

I had ordered an item on Bonanza (Zaham 3711) begining of August. They emailed right away to show they took money, but still (Sept 2nd), no merchandise. No tracking information, no response from seller. Contacted Bonanza and Zaham 3711, with NO response. They just took my money. DONT USE THIS WEBSITE! Total Scam!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi GG,

Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!

Thumbnail of user joye89
Wyoming
2 reviews
1 helpful vote
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June 19th, 2021

The print I purchased from Bonaza was cheaper on this sight then either other. It arrived sooner then I thought in perfect condition. Packaged well. I love it

Tip for consumers:
It does not come with a frame. I bought a frame from Walmart

Service
Value
Shipping
Returns
Quality
Thumbnail of user jd237
Missouri
1 review
3 helpful votes
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June 19th, 2017

Great experience first time to site. I found what I was looking for ask a question & had a fast response. Purchased thru PayPal shipping was fast too.

Thumbnail of user brandonm53
New Mexico
1 review
10 helpful votes
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June 30th, 2015

UPDATE!

No response from Bonanza, other than contact seller. Have contacted the seller, still no response either.
I just consider myself lucky that I didn't spend more on the site.

ONCE AGAIN... DO NOT BUY FROM BONANZA!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user jacymaries
New York
1 review
1 helpful vote
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April 1st, 2017

I'm very Pleased with my purchase and with my delivery it was delivered before estimated time.
I'm a happy customer. Would use Bonanza again!
Thank you.
Jacymarie Steel

Thumbnail of user tonih22
South Dakota
1 review
6 helpful votes
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December 13th, 2016

So fed up. Purchased a present sometime ago. Payment was taken promptly. Was told order was shipped. THE USPS NOR I CAN EVEN TRACK THE PACKAGE. Seems like my seller fell off the screen. Now the whole site tells me my email address doesnt exit. It sure did when the order was placed. Tried to call the BBB on them but can not even locate the correct zip code to put in a complaint. P.s. Bonanaza please get a professional operator to tell me this number cannot be dialed as entered or Atleast one who speaks English since the call was made from the USA
Pissed off in SD

Thumbnail of user judithv8
New York
1 review
5 helpful votes
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March 27th, 2017

Stay away! Most of their sellers are Chinese selling their counterfeits. Reporting one of their sellers to the Canadian authorities.
Company will not remove fake sellers. Much worse than Ebay.

Thumbnail of user ericm215
Pennsylvania
1 review
0 helpful votes
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January 17th, 2018

Great website to get things you want or need. I was able to buy a jersey at an affordable price. Seller was great at replying to any questions very quickly.

Thumbnail of user sebastiand25
California
1 review
0 helpful votes
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August 1st, 2018

Bonanza is a great easy website to purchase items on! I had no problems while making my purchase. I was able to review my order and was assured fast delivery!

Thumbnail of user lindam439
Massachusetts
1 review
2 helpful votes
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August 25th, 2017

Seller did not respond to my purchase with shipping/tracking info. Contacted bonanza. Immediate response. Took the seller 8 days to ship. Bonanza worked with me to make it happen.

Thumbnail of user stephenp71
California
1 review
1 helpful vote
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August 15th, 2017

When I ordered a MTG deck from Mtg deckbuilders, i received my purchase promptley within a few days and I was honestly suprized at how great the cards looked. When I received these cards, they were in NM (near mint) condition, meaning that there were no worn corners/edges to the cards and the artwork was in perfect condition. I highly recommend them.

Thumbnail of user shelbyl22
Washington
1 review
0 helpful votes
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March 7th, 2018

Love love love. So many varieties to choose from. The seller I ordered from answered all my questions. Bonanza is easy to navigate. And I plan on using Bonanza in the future!

Thumbnail of user sabinat5
Florida
4 reviews
1 helpful vote
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August 28th, 2017

I really like this shopping site. The price are competitive and the products are awesome!
I love if they will create an application for the cell.
I highly recommend this web site.

Thumbnail of user ashlynt3
Louisiana
1 review
4 helpful votes
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July 30th, 2019

This very company has stolen 200 dollars off my visa card. This is the second time that the money has been stolen I got the card in February and I still haven't been able to use the card.

Thumbnail of user olenam1
California
2 reviews
15 helpful votes
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March 25th, 2015

Before i complete registration on this site as seller, I received bank call that site interesting how much money i have on my bank account! For what this need?

Tip for consumers:
Run away from this site!

Service
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user lindas424
Indiana
1 review
2 helpful votes
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June 5th, 2017

I just can't believe that I have been fortunate to have found this site! The products are amazing and the prices are an absolute steal! I just can't thank you enough!

Thumbnail of user aprile
California
1 review
14 helpful votes
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May 19th, 2015

I have never ever encountered such a horrible time trying to reach someone for customer service the site made an error and started giving all my sales discounts even though I removed this feature needless to say there was this one sale i just couldn't take the hit on. So i emailed and emailed and tried to find a phone # then i found a # online i call and it's a Google voice # this # anyone can get. If ths so called business is legit then why don't they have a real phone or why don't they have live customer service reps. DON'T SELL HERE I REPEAT DON'T SELL HERR YOU WILL LOSE MONEY. ALSO THEY SAY THEY WILL AUTOMATICALLY BILL YOU ON THE 5TH WELL GUESS WHAT THEY ALREADY BILLED ME AND I HAVEN'T EVEN COMPLETED THE SALES. GO TO EBAY IT'S SAFER AND THEY HAVE LIVE CUSTOMER SERVICE THE FEE IS ONLY 1% MORE NOT THE 3% THAT BONANZA CLAIMS THEY ACTUALLY CHARGE YOU 9% ACROSS THE BOARD. EBAY GIVES YOU DISCOUNTS AND NOT ALL ITEMS ARE TREATED EQUALLY

Tip for consumers:
to buy from it is great if you don't run into problems for sellers it's a nightmare you will lose money

Service
Value
Shipping
Returns
Quality
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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