• Bonanza

Bonanza

Write a Review

Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
See all photos
How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

Rating

Timeframe

Other

Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user davej68
California
2 reviews
6 helpful votes
  • Send Message
January 28th, 2017

I've had success at selling items on Bonanza. I am fed up with ebay. Selling items there are at too high a cost. Bonanza is simple and honest.

Thumbnail of user kath4256
Texas
1 review
3 helpful votes
  • Send Message
June 25th, 2017

This was a nostalgic gift for my dad and it totally hit the mark to the point I will be ordering more for the rest of my family

Thumbnail of user karlak4
Kansas
1 review
0 helpful votes
  • Send Message
September 9th, 2017

I ordered live plants and every step of the purchase was smooth. I would not hesitate to buy from the seller again and I'll also use Bonanza again

Thumbnail of user marissat2
South Carolina
1 review
4 helpful votes
  • Send Message
March 24th, 2016

In so disappointed in this company they sent an alchol detox and i ordered a THC one. The shipping paper was right just the wrong product

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user kevins129
Connecticut
1 review
10 helpful votes
  • Send Message
January 7th, 2016

Site Seems to full of scam seller who constantly open and close new profiles! Do not do business with go to a real site!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user michaelo89
Florida
2 reviews
3 helpful votes
  • Send Message
April 25th, 2017

Send an email and wait weeks for response without answers. Horrible customer service and no answers. No phone support either. A VERY bad investment!

Thumbnail of user garys542
Washington
1 review
0 helpful votes
  • Send Message
November 15th, 2018

I find great deals on Bonanza and I love my doll. Buying is fast and easy but most of all safe. Thank you Bonanza

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Gary S., thanks for your review! We're happy to hear that. We appreciate you shopping on Bonanza!

Thumbnail of user guillermoh13
Ohio
1 review
1 helpful vote
  • Send Message
June 12th, 2018

This is a good a Jersey deal as you will find. Great quality fit and craftsmanship. I will def buy again from this seller

Thumbnail of user rickr291
California
1 review
4 helpful votes
  • Send Message
March 25th, 2019

They dont guarantee service. They told ME to work with seller, who didn't respond to email, and paypal, who said the item was delivered.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Rick R., we are sorry to hear about the trouble with your order. We see that you've already taken the right step by contacting our support team at support@bonanza.com, and our support team has recently replied. If you have additional questions at this time, please do let us know and our support team will be glad to continue assisting you!

Thumbnail of user alexp9
Virginia
107 reviews
1,121 helpful votes
  • Send Message
May 26th, 2011

A de-cluttered and more "personal" ebay? Maybe. It sort of borrows from Etsy and Ebay in unequal parts. But basically it's another list your item to sell where you can list almost as many items that belong in categories as Ebay (terrible sentence). There are many attractive upsides to Bonanza over Ebay: free listings (4 pictures included - although Ebay now allows 50 free listings per month), the final fee is less than Ebay by a bit (their fees page explains exactly by how much), your products are distributed via google and bing so they show up in searches, you can import listings from Ebay and Etsy as well as feedback so the transfer is minimal hassle and many other minor "perks". One thing I find slightly creepy is that they show a google map of where you are on your "booth". I prefer buyers only know my address when they WIN an item, not when they look at what I'm selling. Especially if you're just selling excess personal items like shoes, handbags and clothing and aren't a wholesaler with a generic main street address.

I've listed an item both on Bonanza and Ebay and it definitely sold a lot faster on Ebay than on Bonanza despite its search engine pandering. In fact, when I neglected to remove the listing from Bonanza and someone bought it months later, I had NO idea how to cancel the listing on Bonanza. I refunded them via PayPal but after clicking (because I think their layout is not intuitive and kind of messy) around for a few minutes I gave up and contacted their customer service, which were helpful and resolved my problem.

At this point, I'm not really sure what the point of this site is other than maybe being a bit more useful if you know how to utilize its features and fewer fees (but doesn't matter if no one's buying your things). Etsy is still far superior in terms of having more variety if you're looking for handmade. Apparently though if you're in the market for selling 1K+ Chanel bags, Bonanza has a bags section just for that purpose.

Thumbnail of user noreenp2
New York
2 reviews
11 helpful votes
  • Send Message
April 11th, 2016

THIS IS THE WORST SITE EVER DON'T USE IT I AM TELLING YOU DON'T THEY DON'T EVEN CARE ABOUT THEIR CUSTOMERS. I AM WAITING FOR A REFUND AND IF I DON'T GET IT WELL THE AUTHORITIES WILL KNOW.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user breew5
North Carolina
1 review
2 helpful votes
  • Send Message
September 1st, 2017

I never heard of bonanza. I was looking for an alternative to etsy and ebay. Not satisfied with them anymore. I am going to try your site to sell. I

Thumbnail of user jacquelinea17
New York
1 review
9 helpful votes
  • Send Message
April 16th, 2017

I sold on Ebay for a year, did not like their policies, protecting buyers, not protecting sellers, high fees, all phone calls sellers make for help are routed to the Phillipines, allowing crazy buyers to post anything in a poor review, allowing sellers about 12 WORDS to respond..., really, etc. So, I exported everything to Bonanza 3 months ago and also set up an Etsy shop. I had to do Bonanza because lots of my stuff is too new for Etsy... has to be vintage... pre 1998.

Etsy has been wonderful..., nowhere near the $2-3,000 per month. Volume I did on Ebay, but customers will pay what an item is worth, about 2-3x as much as Ebay buyers, and they do not bug you AT ALL. So far, $900 in 2 months... that is o. K.
BONANZA IS TERRIBLE. I joined, platinum or titanium membership... not sure...$200 per month because that offerred phone support. Guess What? No phones ANYWHERE... not even overseas. Guess what Else? SEVEN SALES totalling about $150 in 3 months and I have paid about $600 for absolutely NOTHING. I am closing my store and going to sell only on Etsy. All new stuff being donated.
Thank God, I am retired and have a pension... this is extra income... and now it is ENJOYABLE. Some are without another income and at the mercy of Ebay... or worse yet, Bonanza.

Yes, BONANZA IS A JOKE. A SCAM. A FAKE STOREFRONT. RUN!

I CANNOT BELIEVE THAT THESE SCAM ARTISTS ARE NOT IN JAIL... WHEREVER THEY ARE

Jackie.

Thumbnail of user patricke17
Indiana
1 review
17 helpful votes
  • Send Message
July 21st, 2015

Mark D. [Bonanza Rep] Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user spencerc10
Washington
1 review
13 helpful votes
  • Send Message
April 28th, 2015

Lower Fees, Simple System, Easy to Show up in Google Results. I am hoping they continue to grow their buyer base!

Thumbnail of user ceej7
North Carolina
1 review
1 helpful vote
  • Send Message
November 21st, 2017

I was skeptical at first but i got just what i asked for and I'm truly thankful. I will definitely shop here again.

Thumbnail of user barbaram39
Washington
1 review
6 helpful votes
  • Send Message
June 10th, 2014

I love shopping on Bonanza. I have never had any issue with receiving any of my purchases. Thank you for being there Bonanza!

Thumbnail of user paull60
Arizona
2 reviews
6 helpful votes
  • Send Message
January 5th, 2014

I have ben buying and selling on Bonanza since 2009. I have no complaints at all. Easier than eBay. No outrageous fees like eBay or Amazon.

Thumbnail of user ifeanyichukwuc
Texas
1 review
3 helpful votes
  • Send Message
September 19th, 2017

I ordered a shirt from bonanza about a month ago and I havent received it or heard anything about it. I HOPE THEY DID NOT STEAL MY MONEY OR I WILL TAKE HARSH MEASURES.

Thumbnail of user danielg88
GB
1 review
16 helpful votes
  • Send Message
October 27th, 2015

Hello, few weeks ago i bought the Software Windows 7, supposed to receive it in few hours, never received it, i had to wait few weeks for money refund, by only using PAYPAL - i love PAyPAL

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user dens2
RU
1 review
11 helpful votes
  • Send Message
January 18th, 2014

On Bonanza deceive the buyer. Do not buy on this website. I have a lot of bad experiences. Buyer run from Bonanza.

Thumbnail of user attica
Japan
2 reviews
2 helpful votes
  • Send Message
December 12th, 2021

Bonanza banned japanese seller and made it fault from paypal

Paypal did not made any chanes in policy and other reason

Why this side lie so bad

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidr131
Iowa
3 reviews
15 helpful votes
  • Send Message
February 2nd, 2015

They don't stand behind orders. Ordered a couch cover. Got the wrong size. I was told to bad I got what I ordered.
Tell the world stay away.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user josephinep6
Georgia
2 reviews
0 helpful votes
  • Send Message
May 30th, 2017

Anything you want or think you want is on this website if you don't see it at first just keep looking!

Thumbnail of user tomn21
New York
1 review
6 helpful votes
  • Send Message
February 18th, 2015

I give it a 3 because it is cheaper than ebay. That's it. The shipping is going to take months... literally..

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

How do I know I can trust these reviews about Bonanza?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bonanza?