• Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

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Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user vincentf18
Kentucky
1 review
10 helpful votes
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June 6th, 2013

Buyer Beware

Please know that Bonanza is a haven for scammers. Not all but many. Bonaza has NO buyer protection. They will tell you that they are not responsible for what is sold on their site, even fake counterfeits.

Don't believe me, check them out on the BBB website. All you need to know is there.

Thumbnail of user wallmartw
Portugal
1 review
3 helpful votes
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May 4th, 2018

Dears, you are joking? What you removed access to our account without any reason! You have 24 hours to reinstate our account, because we unable to respond to our Buyers placed a Orders.

How you say " preventing us from opening an account" if already we have opened account and made a few sales in Bonanza?

You have 24 hours to reinstate our account or we process you arrogant, racist company in the International Court and we report you abusive behavior to all Worldwide Sellers Community and all Social Media and all Review Sites.

Wait for our account reinstated confirmation.

Regards

Wallmart_win

Service
Value
Shipping
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Quality
Thumbnail of user steveu4
New Jersey
1 review
18 helpful votes
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July 3rd, 2014

I never sold much. I had many items and I would sell in a year what I would sell in two weeks on Amazon. I was removed because I filed a complaint with the BBB that Bonanza reimbursed me. They charge you for items that a buyer never pays for. The scam works like this... you need to approve a pending sale. The buyer never pays or responds to any email. If you don't notice it. Bonanza charges your credit card and that is that. Prior to that I found their customer support decent and I thought I was dealing with people.

I sold less then ten items in 2 years.The fact that I was able to transfer my items from Ebay made it fairly effortless.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user jeremyh171
North Carolina
3 reviews
17 helpful votes
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June 10th, 2019

After selling since 2015 and doing everything right with almost 100% feedback they gave me the boot for no reason and their rep Judy suggested i sell elsewhere. They didnt even bother to give a reason why and *******@bonanza doesnt even respond no more nor will their CEO. After reciewing other forums i discovered this is a normal practice getting rid of good sellers. I paid all fees on time. Great customer feedback tons of "badges" and delivered items quickly to all customers. This site is GARBAGE and they dont care nothing about sellers!

Thumbnail of user tracea3
Canada
1 review
5 helpful votes
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March 4th, 2019

Wouldn't recommend them! They are over priced and you pay a so much money on something that should work and doesn't! Just tell you to try a different video player because they won't return it if it's past 30day! Most people can't watch 7 series in 30days when you have a full time job! So unless you want to spend a $#*! ton of money on movies and don't care if it works I wouldn't recommend! Not my first issue and definitely will be my last with this company!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Trace A., we're sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Thumbnail of user bellac
Arizona
13 reviews
54 helpful votes
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September 10th, 2020

I've been selling on Bonanza since Dec 2010. They get zero traffic compared to eBay. I was trying to get away from scammers, but Bonanza will get you 1/100 of the sales as eBay. I make hundreds of sales on eBay each year compared to a handful on Bonanza. I wouldn't waste my time if I were you. Honestly I have no clue how they are even still in business.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Thanks for sharing your experience, Bella! Bonanza certainly does not have the name recognition that eBay does so fewer people come directly to our site. We're certainly working on increasing traffic and expanding into new markets. Luckily we have no upfront fees nor membership requirements, meaning there are no charges until after a sale is made. We'd to chat more in depth with you about this if you like. Please contact us at support@bonanza.com.

Thumbnail of user karend93
New York
2 reviews
5 helpful votes
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March 16th, 2016

I have already asked for a phone call to discuss upgrade to store and how to get items recognized on you site. Also regarding international sales.
I sure hope that I can get a response Thank you Karen donofrio

Thumbnail of user angelat92
Pennsylvania
1 review
0 helpful votes
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January 8th, 2018

Answered all my questions promptly and kindly. My order got to me quickly. Very satisfied with my order and the way it was handled! Will definitely be doing business with bonanza bootfactory again and will recommend them as well!

Thumbnail of user ptw1
Tennessee
1 review
19 helpful votes
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April 1st, 2020

I ordered seeds, they never arrived, I inquired both through Bonanza and the seller's email, no response from either, and when asked to review the product the Bonanza site would not let me give my review -- it would not accept a 1-star review no matter how I worded it. I would never order from them again -- even if the seller alone were at fault, the Bonanza site was worse than no help.

Thumbnail of user anitab72
California
2 reviews
0 helpful votes
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January 31st, 2018

I ordered 2 Credit card back leather cases for my Samgsung G8+ from seller Eleancne364 of Bonanza.com, based off of pictures shown excited about order. The quality of these cases were perfectly detailed. Absolutely amazing cases give the Classey touch to any occasion. Great communication with seller and quick delivery over the Holiday. Very much impressed with service from Bonanza.com(Eleancne364)

Thumbnail of user chrisf1309
New Jersey
1 review
1 helpful vote
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August 12th, 2022
Verified purchase

I recieved an order from perfumgalleryinc (thru Bonanza), that I felt was not correct. Through emails and converses bonanza refunded my order without a problem. They went above and beyond to make sure I was satisfied. Also, they issued my refund immediately. I cannot say how much I appreciate the NON-hassle refund. I will definitely be shopping with bonanza again.

Tip for consumers:
Double check you are getting what it reads. Email and check first with perfume gallery inc.

Products used:
I purchased and returned parfum.
I do not know and do not want to speak on the refund policy. Although, I personally received a full refund!!!

Service
Returns
Thumbnail of user vickyg20
Texas
1 review
7 helpful votes
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December 28th, 2015

I ordered a record player, tuner, cd player combo for my husband for Christmas. I ordered it Dec 14,2015 and he opened it Christmas Day. When we used it we found the sound was very inadequate. We decided to send it back. When I contacted Bonanza and the person I purchased it from she told me it could only be returned in 15 days for the refund. I asked her to show me where that is and she could not. She offered to send for it and give me 1/2 my money back. What a business. I will NEVER use this again and if anyone shalumingu's profile run.

Tip for consumers:
Don't use.

Service
Value
Shipping
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Quality
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user linzyb
Florida
1 review
0 helpful votes
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November 8th, 2017

I have been on bonanza for a few years and i must say that they are fantastic. I love to buy fragrances and bonanza has the best sellers and customer service. This is an honest review. I have never had a bad transaction. The sellers have always been polite, courteous and extremely helpful. I will always do business on their site. To me the best sellers for fragrances are ideal_perfumery and MySCENTSEI. You will thank me later.

Thumbnail of user zld
New York
1 review
13 helpful votes
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February 28th, 2015

I have ordered a exchange for a waist cincher and now its been a week and I have not received it from techsigma. I do not play with my money soo I will be calling the authorities to catch this scam and mark d better stay off my stuff unless he sending me a refund.

Tip for consumers:
please don't use this site its only taking money from you

Service
Value
Shipping
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user timg32
Wisconsin
2 reviews
15 helpful votes
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January 10th, 2015

Had a problem with an order - Bonanza is useless for help. If the vendor blows you off Bonanza has no system to help you. My problem was ordered two different goji berries and got two identical packages - vendor says they are different and that was that.

Tip for consumers:
Tip for others who might use this site - DON'T.

Service
Value
Returns
Quality
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user aminh3
California
1 review
0 helpful votes
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June 12th, 2018

We live in USA. We ordered an item from Bonanza. After searching several suppliers, we found that Bonanzas price was much better.
We ordered the item & expected it to arrive in 3-4 week (that was our estimation). To our surprise the item arrived in a week. That was great!
I strongly recommend this seller to anyone. Thank you

Thumbnail of user corinal14
New York
1 review
3 helpful votes
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September 30th, 2019

Bought from GreatWorldSales off Bonanza.com False Advertised total wireless or straight talk phone. I purchased from Walmart a brand new total wireless sim. Called to activate phone to my other line and add my sons number to it and IMEI was still attached to SOMEONE ELSES straight talk account. Phone could not be used unless by them because it couldn't be released without their 4 digit code on the account! Do not buy anything from this site! No contact number and the one given is a JOKE! Don't bother getting frustrated and looking and just know it doesn't exists.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Corina L., sorry to hear about the trouble with your order. We understand how that would be frustrating. Please send an email to our support team at support@bonanza.com. They are best able to assist through that channel and will be glad to help!

Thumbnail of user johnc899
Texas
1 review
1 helpful vote
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December 27th, 2017

I bought an expensive Main board for TV. The board never came Bonanza said I needed to take my claim up with the supplier. They said the electonic board was a service,- what a bunch of BS. They are no Amazon.

Thumbnail of user pamelag49
Illinois
1 review
1 helpful vote
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May 31st, 2017

I recently purchased a heated outdoor cat house from undercoverpenthouse, a company in Canada. I ordered it through bonanza.com. I am very satisfied with the purchase, and the purchasing transaction was smooth. I received my product within the timeframe specified by the seller, so I am very satisfied.

Thumbnail of user carolp31
New York
1 review
20 helpful votes
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October 22nd, 2014

Stay away! You are not dealing with a company! You are dealing with individuals who sell on this site! I ordered an iphone from someone with the ID of Zman2017. I paid upfront close to $200 and was assured I'd receive the phone w/i 10 days. It's now over 3 weeks! Every communication from him was some stupid excuse about his printer not working or the post office hadn't processed it yet. I asked for a refund and heard nothing from him so I filed a complaint with pay pal and informed him that I was doing that. He finally responded by telling me that (and I quote) he didn't like the way I was taking the delay and then proceeded to tell me that my phone was delayed because his truck broke down. Was he driving the phone to me? Unreal! FRAUD - pure, unadulterated FRAUD. BEWARE! Stick with Amazon or Walmart.com.

Tip for consumers:
STAY AWAY!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user alenar16
Kazakhstan
1 review
9 helpful votes
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May 20th, 2022

I'm a seller and registered on Bonanza to sell my product. I spent a day to upload the listings. The next day I found that I can not log into my account, it throws me to the main page. I wrote to the support and they answered, that I I can no longer use their site. So they kicked me out without any email or explaining the reason! My further questions were not answered by support.

Thumbnail of user georgeb219
Pennsylvania
1 review
5 helpful votes
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August 22nd, 2017

I ordered some sand paper on 8/15/17 and after 5 days of no communications from them I tried to contact them and eshoppercity (the actual seller on Bonanza.) Eshoppercity hasn't responded by 8/22/17, but Bonanza did send a tracing number that indicates that the purchase wasn't yet shipped by 8/22/2017.

It's a week and they haven't shipped, and they have lousy communications. I would ever buy from them again.

Thumbnail of user wendym263
Pennsylvania
3 reviews
1 helpful vote
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February 2nd, 2019

I purchased a one of a kind piece that is clearly worth far more than I paid for it. When it arrived I was so surprised by the beauty of it. I am more than extatic about purchasing here again. Highly recommended.

Service
Value
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Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Wendy M., thank you for your review. We're happy to hear that :) We appreciate you shopping on Bonanza!

Thumbnail of user olgao33
Illinois
1 review
14 helpful votes
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September 20th, 2020

Unfortunately, I did not have a positive experience with Bonanza and the seller Products_with_Love. To start with, I received an empty opened package sealed inside an over-sized United States Postal Service envelope. The United States Postal Service noted "to properly prepare the parcel."​ It was clear looking at the package the seller sent what I ordered in that the package was both too small (less size than the regular postcard envelope) and used a fastener/clip to seal the end of the package which was missing. ​ I brought what had occurred to the attention of the seller, but the seller refused to give me a refund. Only after escalating the matter to PayPal, was I able to receive my refund. Needless to say, I wont be using this seller again.
Moreover, the Bonanza site would not let me give my review as "feedback can no longer be left". I would never order from Bonanza again.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Olga,

Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!

Thumbnail of user robertb1265
Illinois
2 reviews
2 helpful votes
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October 12th, 2018

This site is full of fake products, there are SEVERAL accounts that have stolen photos from my website and try to pass them off as their own, and the don't even bother to remove the watermark.

I've contacted their support, and I get the run around, and they won't do anything with at cease and desist order

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Thank you, Robert. We appreciate you bringing this to our attention. We take counterfeit items and images very seriously. Legally, we have to require a Cease and Desist with links to each listing in violation. If you have any questions on what that entails please contact support@bonanza.com and we will be happy to give further instruction on what is needed.

Again, we take accusations like this very seriously and do everything we can to protect both our buyers and sellers. We look forward to hearing from you with the necessary legal items so that we can take further action.

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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